Lotus by Hotel Inn

Buen servicio

NO hay mucha interacción con los empleados, es difícil que te atiendan una demanda inmediata

This hotel was listed as pet friendly. I arrived, with my pet, and was not allowed to check in. They stated they would work with Hotels.com to give me a refund, as my room was nonrefundable, but this wasn't my fault. So far, they have NOT answered or communicated with Hotels.com for this refund that I was told I would get. The front desk man was rude and not helpful to me. The floor in the lobby was filthy, there were people right out front smoking, blowing the smoke inside, and a woman was stating to me that her bed had a hole in it. I never made it to my room to assess that myself.

Got a king size room and it didn't fit the bed frame

Room was dirty, linens were in rough shape, TV didn’t work, obvious repairs done poorly, cigarette butts all over the ground outside, lobby was filled with vending machines that crowded the space, and parking lot looked neglected. Also, the front desk was not fully staffed at all times and the ambiance of the check in area felt like a “pay by the hour” kind of hotel.