Beachfront Resort

The room was spotless, and was kept that way by daily staff service. The staff were always very friendly, and keen to fix any problems that came up.

First off, I want to say the staff are excellent. They handled our situation very professionally. The bungalow should have been great but this hotel is not ready for guests. The pool is out of service, full of green algae. The main restaurant is under reconstruction so is closed. The continental breakfast is basic but that may have been because there were so few guests. The wifi service was sketchy to none. It is located on a non swimmable beach-the staff and locals say do not swim in the ocean in front! For these reasons we left, with the staff expediting our refund so it ended well.

Comfortable accommodation close to Luganville town. The restaurant on site has delicious meal options. We appreciated the AC in our room (only place out of the 4 places we stayed on our trip on Santo that had AC). Many locals go fishing on the beach front area and the water is clear, but the beach itself is more of a brown sand (not white if you are expecting that). The pool was nice but could have been a bit cleaner. Helpful staff and clean room. Overall, would recommend and stay again.

The nicest, most helpfully and genuine people you will ever meet! The office ladies went above and beyond and the food from the restaurant was perfect! 'Chef' knows his stuff in the kitchen! A convenient, close to the town place to stay! I highly recommend a stay here.

This beachfront stay was a major letdown. The room reeked of dampness, likely from poor cleaning and half-inch gaps in the exterior door. Dirty walls, a loose toilet seat, and bizarre green/brown dripping faucets were gross. The shower barely worked, spraying all over, and hot water was scarce despite two front desk complaints. Annoyingly, the room had no phone, so trips to the office were necessary for every issue, rain or shine. The "complimentary continental breakfast" was a joke. Totally inconsistent and consistently weak, it started with toast, three sad condiment options, a small plate of local fruit, granola, yogurt, and a drink. The next day was the same, but the yogurt was clearly spoiled – slimy, curdled, and sour. By the third morning, the yogurt was obviously rotten, completely separated and warm. My wife, expecting bad yogurt, wanted granola, but it was gone. Plus, we often found dirty utensils and plates. Then, on our last day, with new guests arriving, breakfast suddenly became a huge buffet. Beyond the bad room and breakfast, our dinner attempt was also a bust. As we checked the menu, it rained, and both the outdoor and "indoor" dining areas leaked badly, so we went back to our room. Despite all these issues with the property and food, the service was genuinely great. All of the employees we encountered were nothing but kind and helpful. It's a shame the facilities didn't match their positive attitudes. Still, really disappointed overall.