Hotel Helzear Etoile

We really enjoyed our stay. The hotel is very well located, close to all the designer stores. The bed and facilities were very good and clean too. The receptionist in the morning was very friendly and helpful.

With kitchen appliances, it’s enough narrow space for skinny people, it’s cleaned, walk able to Arc de Triomphe and Metro Station

Sehr sehr saubere Unterkunft. Praktisch eingerichtet. Alles da. Man konnte auch gut kochen. Klimatisiert. Leider sehr laut von der Straße. Auch durch die Fenster. Für mich waren dies keine Schallschutzfenster. Das ist aber auch der einzige Kritikpunkt.

Very good location: 5 min walk to george v metro on line 1, near many restaurants. Have a "duplex" room for families (1 sofa beds and 1 queen). Space is tight but every inch is used as expected in paris. Only drawback is that there's is daycare/ kindergarten nearby and you can hear the kids starting at 8am .

Skøn beliggenhed, dejlig anvendelig hotellejlighed med lille køkken og spiseplads. Bestemt “value for money”. Det eneste der kan forbedres er den daglige rengøring af værelset. De glemte at lægge nye badehåndklæder, men det kunne receptionen hurtigt udbedre.

Personel iyi, kahvaltı unutuldu, kahvaltı salonları yok, odaya getiriyorlarmıs?tek asansor nasıl 4 yıldız olabiliyor, cok.asansor sirasi bekleniyor, odalar isinmiyor

We had a great stay, the hotel is in the perfect location close to the Arc de Triomphe, the Champs Elysee and the Metro too. The room was clean and comfy but didn't really spend much time there. The staff were all super nice and helpful and always available. I would definitely recommend.

The room was quite dirty, Wi-Fi never really worked despite taking with the front desk multiple times and had to pay extra data charges on our phones from the Wi-Fi not working.

Sehr sehr saubere Unterkunft. Praktisch eingerichtet. Alles da. Man konnte auch gut kochen. Klimatisiert. Leider sehr laut von der Straße. Auch durch die Fenster. Für mich waren dies keine Schallschutzfenster. Das ist aber auch der einzige Kritikpunkt.

Good location, clean, comfort

Les plus : la propreté de la chambre. Le petit-déjeuner en chambre très copieux. Chambre très au calme malgré le rdc et côté route. Mention spéciale au personnel de réception pour leur amabilité et gentillesse. Une bonne adresse très bien située.

Skøn beliggenhed, dejlig anvendelig hotellejlighed med lille køkken og spiseplads. Bestemt “value for money”. Det eneste der kan forbedres er den daglige rengøring af værelset. De glemte at lægge nye badehåndklæder, men det kunne receptionen hurtigt udbedre.

Very nice hotel excellent staff and very clean.

We were greeted by the nicest staff, the hotel and our rooms were ready and lovely. There was a personal note and macarons waiting for us. Our rooms were very nice and cleaned daily. If we needed help with transportation or reservations, the staff was ready to help. We loved the location! It was easy to get to restaurants, the arc de triomphe and the Eiffel Tower. The metro was a short, easy walk too. Would definitely stay there again!

I love this hotel being very convenient to all the dining spots and Champs Elysees , Arc di Triomphe. The suite is clean and I love the architectural design!

Great location, nice and clean, comfortable bed

The room was quite dirty, Wi-Fi never really worked despite taking with the front desk multiple times and had to pay extra data charges on our phones from the Wi-Fi not working.

With kitchen appliances, it’s enough narrow space for skinny people, it’s cleaned, walk able to Arc de Triomphe and Metro Station

Sehr sehr saubere Unterkunft. Praktisch eingerichtet. Alles da. Man konnte auch gut kochen. Klimatisiert. Leider sehr laut von der Straße. Auch durch die Fenster. Für mich waren dies keine Schallschutzfenster. Das ist aber auch der einzige Kritikpunkt.

This was the worst hotel experience of my life! Do not stay here. I reserved a “two bedroom suite” and the pictures I saw on the website (as well as the price) were reflective of what appeared to be a two bedroom suite. When I arrived at the property, I was charged in full for the five nights I reserved and taken up to the “two bedroom suite”. It was not a two-bedroom suite at all. It was two tiny hotel rooms adjoined by a door in the middle. Again, not reflective of the pictures that are shared on the Expedia website. Immediately I went downstairs and told them there was some sort of mistake and articulated my displeasure. They agreed that the pictures on the Expedia website were misleading but said there was nothing they could do and that I had to contact Expedia. At this point, I had already paid for the hotel in full ($4700 CAD!!) and they were refusing to refund me. I left the hotel (and found a more suitable one) and contacted Expedia for them to tell me that it was up to the hotel to refund me, not Expedia. I am yet to be refunded the $4700 that they charged me for a very misleading hotel room, not to mention I had to pay for another hotel room. The staff was not helpful and quite rude when trying to sort through this issue as was the Expedia representative. I have since escalated this issue to Expedia mgmt. and hoping to get some sort of response and refund. PROCEED WITH CAUTION!!

Very good location: 5 min walk to george v metro on line 1, near many restaurants. Have a "duplex" room for families (1 sofa beds and 1 queen). Space is tight but every inch is used as expected in paris. Only drawback is that there's is daycare/ kindergarten nearby and you can hear the kids starting at 8am .

Location is amazing, hotel is really lovely, clean and well maintained. Staff very helpful. But the room was tiny with no room to move around when the couch bed was pulled out and there was a school next door so it was very very loud for hours early in the morning with loads of kids outside playing.

We do not recommend. Firstly, we were not permitted to check-in earlier than 3pm even though we understood a room of the type we had booked to be available. Our overall experience was determined by the room we were allocated. The ground floor and front of the building were extremely noisy through the day and night. Street level passers by literally just oustide the bedroom window could be heard clearly, and were able to look into the room unless the curtains were drawn. Inside the building the noise from other guests in the ground floor reception area and the hallway was overwhelming. We requested another room but were told none other was available for the duration of our stay. It would be hard to believe that this challenge had not been raised before with the hotel management. We have stayed in Paris many times before happily at other hotels. This experience was poor.

The location was a perfect spot in the city. We walked to cafes, bakeries, and used the bus and Metro to get around all the sights in Paris. The staff was extremely gracious and helpful. The only down side was the size of the room, too small

Séjour de 2 nuits décevant : chambre mal insonorisée ( vous entendez tout ce qui se dit à côté ) et ce qu’il faut savoir, c’est que certaines chambres donnent sur une cour d’école donc beaucoup de bruit encore , entre midi et deux c’est insupportable ! Le petit déjeuner est uniquement servi en chambre, il faut le savoir aussi…

Great location, nice and clean, comfortable bed

This is a great spot in a great location. The staff was incredibly helpful and very pleasant.

We had a great stay, the hotel is in the perfect location close to the Arc de Triomphe, the Champs Elysee and the Metro too. The room was clean and comfy but didn't really spend much time there. The staff were all super nice and helpful and always available. I would definitely recommend.

Equipe super gentil. Excelente localização.

This was the worst hotel experience of my life! Do not stay here. I reserved a “two bedroom suite” and the pictures I saw on the website (as well as the price) were reflective of what appeared to be a two bedroom suite. When I arrived at the property, I was charged in full for the five nights I reserved and taken up to the “two bedroom suite”. It was not a two-bedroom suite at all. It was two tiny hotel rooms adjoined by a door in the middle. Again, not reflective of the pictures that are shared on the Expedia website. Immediately I went downstairs and told them there was some sort of mistake and articulated my displeasure. They agreed that the pictures on the Expedia website were misleading but said there was nothing they could do and that I had to contact Expedia. At this point, I had already paid for the hotel in full ($4700 CAD!!) and they were refusing to refund me. I left the hotel (and found a more suitable one) and contacted Expedia for them to tell me that it was up to the hotel to refund me, not Expedia. I am yet to be refunded the $4700 that they charged me for a very misleading hotel room, not to mention I had to pay for another hotel room. The staff was not helpful and quite rude when trying to sort through this issue as was the Expedia representative. I have since escalated this issue to Expedia mgmt. and hoping to get some sort of response and refund. PROCEED WITH CAUTION!!

Personnel très attentionné. Service exemplaire. Bravo à toute l’équipe de l’Hôtel

Concierge staff were exceptionally courteous, informative, helpful, and professional - looking!

Great location, staff really helpful

We do not recommend. Firstly, we were not permitted to check-in earlier than 3pm even though we understood a room of the type we had booked to be available. Our overall experience was determined by the room we were allocated. The ground floor and front of the building were extremely noisy through the day and night. Street level passers by literally just oustide the bedroom window could be heard clearly, and were able to look into the room unless the curtains were drawn. Inside the building the noise from other guests in the ground floor reception area and the hallway was overwhelming. We requested another room but were told none other was available for the duration of our stay. It would be hard to believe that this challenge had not been raised before with the hotel management. We have stayed in Paris many times before happily at other hotels. This experience was poor.

We were greeted by the nicest staff, the hotel and our rooms were ready and lovely. There was a personal note and macarons waiting for us. Our rooms were very nice and cleaned daily. If we needed help with transportation or reservations, the staff was ready to help. We loved the location! It was easy to get to restaurants, the arc de triomphe and the Eiffel Tower. The metro was a short, easy walk too. Would definitely stay there again!

Concierge very helpful

Great location, lovely hotel.

This is a great spot in a great location. The staff was incredibly helpful and very pleasant.

We had a great stay, the hotel is in the perfect location close to the Arc de Triomphe, the Champs Elysee and the Metro too. The room was clean and comfy but didn't really spend much time there. The staff were all super nice and helpful and always available. I would definitely recommend.

Very good location: 5 min walk to george v metro on line 1, near many restaurants. Have a "duplex" room for families (1 sofa beds and 1 queen). Space is tight but every inch is used as expected in paris. Only drawback is that there's is daycare/ kindergarten nearby and you can hear the kids starting at 8am .

It was close to many of the Paris attractions.

酒店和凱旋門非常之近，而且附近還有很多食肆購物也非常方便

Great location, staff really helpful

The location was a perfect spot in the city. We walked to cafes, bakeries, and used the bus and Metro to get around all the sights in Paris. The staff was extremely gracious and helpful. The only down side was the size of the room, too small

We were greeted by the nicest staff, the hotel and our rooms were ready and lovely. There was a personal note and macarons waiting for us. Our rooms were very nice and cleaned daily. If we needed help with transportation or reservations, the staff was ready to help. We loved the location! It was easy to get to restaurants, the arc de triomphe and the Eiffel Tower. The metro was a short, easy walk too. Would definitely stay there again!

Great location, nice and clean, comfortable bed

God frukost levererad till rummet. Fantastiskt!

Les plus : la propreté de la chambre. Le petit-déjeuner en chambre très copieux. Chambre très au calme malgré le rdc et côté route. Mention spéciale au personnel de réception pour leur amabilité et gentillesse. Une bonne adresse très bien située.

Personel iyi, kahvaltı unutuldu, kahvaltı salonları yok, odaya getiriyorlarmıs?tek asansor nasıl 4 yıldız olabiliyor, cok.asansor sirasi bekleniyor, odalar isinmiyor

Séjour de 2 nuits décevant : chambre mal insonorisée ( vous entendez tout ce qui se dit à côté ) et ce qu’il faut savoir, c’est que certaines chambres donnent sur une cour d’école donc beaucoup de bruit encore , entre midi et deux c’est insupportable ! Le petit déjeuner est uniquement servi en chambre, il faut le savoir aussi…

It’s on a good location, walking distance to several tourist places, shops, and Main Street. Small cozy room, their breakfast Bread was delicious. Staff was friendly.