Royal Hotel Ha noi

Receptionist is kind, helpful but not easy to contact. Need some minutes or half hour to wait for her reply. Self check in, a little complicated especially when not be informed prior the check in time. Near convenient store, some food stall, coffee corner. The premises or location is good/strategic place to stay.

I wouldstay here again

Very time consuming checking in

Had pre-booked two one-night stays 5 days apart. Room generally neat and clean. Time consuming checking in during evening as door locked and no staff. A long time on whatsapp trying to get access. 1stay, a 2" cockroach found in room... and slithered through space before caught. 2nd night stay it took about 30 munutes via whatsapp to get access to the locked,unattended hotel.... then despite pre-payment of room on CC through Expedia, the owner was looking for cash payment. Thin mattress was extra extra firm. Hot water!!!!!

The room was very small and a bit old