哈特福西德勒馬飯店

I did enjoyed some good time for my short stay retreat at your property. Thank you very much for your well care of the beautiful room, thanks for the lovely dining time I had received in your Artisan Restaurant with the best quality of the food and excellent service from your team. Thanks for the best spa treatment in Delama Spa at your Hotel from Mr. Carl, I can feel how much he love his job through the service he did provide to me and he took very well care of me with well listening from my request to make sure it won't be a mistake, because the detox and wrapping treatment is always very sensitive if client feels uncomfortable, but he did very good job. Thank you for the warm welcoming from the front desk that made me feel I am home and you are alway be here to welcome me back. The Valet parking team are also excellent. Thanks again for all the beautiful service you had provied at the Hotel, it looks like they are always be there and ready for your love customer like me, who needs a really time for self care at your property to recharge the energy, and then be back to normal life for continue working with what we love, and continue sharing our love through whatever we can as a Richer of Love. Thank you and thank you! Wishing you all the best, always staying healthy and wealthy as well! Best regards, Lucie Le Nguyen LULU-DESTINATION THERAPY

Everything at the Delamar reflects exceptional attention to detail, from the helpfulness of the staff to the amenities and the breakfast and fitness center. It surpassed our expectations.

It was great not having additional charges for valet services, staff was great, rooms very very nice. Only down side is pelaton did not work one morning becasue it was not logged in.

Every detail of hotel is exquisite! From arrival to departure all the spa services and amenities were spot on! Greeted with a glass of prosecco was a nice touch! Would highly recommend!

Just stayed at this beautiful establishment for the weekend. The staff was amazing, and very welcoming. We sat by the outdoor fireplace and were checked in on regularly. The restaurant was beautiful and attentive to your needs. The spa was an absolute delight. I left feeling so relaxed and cozy. The valet team was friendly and fast. There’s really no complaint I have. I will be back and hope to visit other Delamar locations soon.

Outstanding upscale property! Great vibe, perfect location in the center of town. I especially appreciated the complimentary valet and top-notch buffet breakfast! Will definitely stay here again.

Beautiful hotel. Loved the property. Both treadmills were not working, so slight inconvenience there. Otherwise all was great!!

Valet parking was especially nice in West Hartford where parking is cutthroat.

Spa

This is hotel chain has a fabulous concept. They should consider putting in a pool it would make it a perfect 10!

Upscale, beautiful, clean hotel

Beautiful property. Impeccably clean. The staff was gracious and so friendly. The complimentary breakfast was wonderful. We will definitely visit again and recommend to friends and family.

This is a lovely, easy hotel. Valet parking and breakfast are included with the stay. The restaurant in the hotel has a lovely protected outdoor area and a garden, and the food is excellent. Our only (small) issue was that just after arrival in our room, a LOUD noise began, and when we tracked it down it was a maintenance person with a huge drill, who said he would be working for about an hour. Rather than change rooms, we tolerated it. Other than that experience, the hotel, room and restaurant are all highly recommended.

I have stayed here many times and never had any issues. Check in was great, room was beautiful and clean but the air conditioning did not work. By 1am the room had reached 78 degrees. Obviously was not calling for maintenance since my daughter was asleep. Checking out I told the front clerk and he informed me “some clients like it humid”. That was it, no manager, no explanation. Unlikely to return.

I’ve stayed at this property before and don’t remember having this problem, but the air conditioning wasn’t consistent in the room and when I asked them to evaluate it, they did send maintenance up. However, no change was made. The fan in the room was very, very loud, almost like a cheap hotel air conditioning. It was very disruptive to my sleep.

Clean and convenient

Beautiful clean great area

The Delamar Hotel stay was absolutely perfect. The hotel is beautiful and clean. Breakfast was delicious. We will return in the future.

My wife and I loved the attention to detail that the staff gives you , very friendly and accomidating staff , only one thing that was unexpected was low water pressure in bathroom , hot water runs out quickly and no exhaust in bathrooms.

Staff was courteous and check in was seamless. Wonderful rooms, WELL appointed and spacious. Quiet & clean, a luxury stay in CT!

The Delamar is was perfectly located in West Hartford, easily accessible to dining and other great activities in the area. The rooms were spacious, very clean, and comfortable.

Stayed before One of my favorite hotels This time left very tired Room over from entrance , very noisy you could hear everything Cars starting people talking

Beautiful hotel. Rooms were luxurious. The complimentary brunch was excellent.

Loved staying here. Spacious, gorgeous decor, and very clean. Also a good breakfast.

Extremely fancy. Gave true old fashioned customer service. Extremely well maintained. All staff is courteous. Valet is only parking option. We had an AMAZING room with a view of blue black Square and the city. Room 508. The beds were very comfortable and best sleep we've gotten. Best part, whole foods is right there so you can walk to it quickly for anything. Breakfast had many beautiful options. Would recommend providing eggs for those who cannot eat dairy. The eggs had heavy cream in them. Jesus our valet was SO SWEET!!!

We recently stayed at the Delamar Hotel in West Hartford, and we had an amazing experience. The room was spacious, well-appointed, and equipped with fantastic amenities, such as Nespresso coffee, water, and comfortable robes. The bed was very comfortable, and the high-quality linens ensured a great night's sleep. The bathroom was modern and well-appointed, with excellent bath products that added to the luxurious feel of our stay. The valet parking staff were also very friendly and accommodating. One of the highlights of our stay was the exceptional service provided by all staff members. The reception was particularly impressive, offering us a welcome drink and delicious Merague welcome candies. The turn down service was also a nice touch, complete with more candy to enjoy. Overall, we highly recommend the Delamar Hotel for anyone looking for a delightful stay in West Hartford. The fantastic amenities and exceptional service make it a truly wonderful experience.

I’ve stayed at this property before and don’t remember having this problem, but the air conditioning wasn’t consistent in the room and when I asked them to evaluate it, they did send maintenance up. However, no change was made. The fan in the room was very, very loud, almost like a cheap hotel air conditioning. It was very disruptive to my sleep.

Great staff and excellent room, very comfortable

Staff was courteous and check in was seamless. Wonderful rooms, WELL appointed and spacious. Quiet & clean, a luxury stay in CT!

amazing hotel and obsessed with the rooms! bed is so comfy!

I preface by saying I love the Delmar and have stayed several times over the years. This time I noticed an overall lack of polish from the staff during my check in especially- the kid doing the check in took a phone call during, didn’t make eye contact , didn’t say what my room number was just handed over a key. Could’ve been better and more hospitable . The bar staff was on a similar level, when we sat down to eat at 8am after a full day of travel, the bartender went out of his way to note they “only had 90 minutes left until the kitchen closed and “thank god” . The property is otherwise perfect and I always have a great stay, but the staff , in this case) took away from the experience with their lack of hospitality and polish.

It was a beautiful hotel. I will say the morning staff at the registration welcome desk, specifically Gretta, was not warm or friendly, very robotic, and never smiled, which really removes the whole inviting customer service appeal. The valets were awesome, especially Raymond, very personable. The breakfast was amazing, and I loved the outside dining experiences, especially in the morning. The other staff were also fabulous, room service turned down our beds, and they were both professional and personable. We had our 3-year-old granddaughter and invited her to use the toy box of toys outside, which brought her joy. Both my husband and I are professionals and entrepreneurs, for over 20+ years, I would just offer a personal suggestion might be to offer a cheese and cracker light happy hour for guests to unwind, with a little music or local entertainment which shows appreciation to the guest and a personal side of your incredibly beautiful ambiance and unique side of your hotel. I would also mention to both Gretta and the other associate that her professionalism is great but by greeting customers/guest with a friendly smile makes them feel at ease especially for us after almost a 7-hour drive to come and visit our son just a short block away. Verbal testimonials go a long way especially as we will be visiting again and again, making that guest feel appreciated also goes a long way. The evening staff was great at the front desk always with a smile and eager to help...

Property as a whole was great a d i’ve had a great stay here over valentines day- so this one night trip was a surprising let down. Front desk distracted at check in- wrote the wrong room number on card envelope so had to go back to desk to get keys; requested additional towels and they were sent to wrong room; breakfast staff RUDE BEYOND MEASURE in telling us to leave so they could set for brunch even though they WERE set for brunch and even put brunch items on our table as we sat there and cleaned glass with windex 15” from my head (i was having a conversation and tears in my eyes when the black woman that also works in the spa said i HAD TO LEAVE)- FYI- there was no one waiting for a brunch table; late check out of even 30 minutes denied even tho there was no way all rooms could be cleaned in that time frame - and we saw 4 people from our floor leaving before 10AM; never received VIP credit on this trip OR trip over valentine’s day. Valet staff lovely as was the wait staff from the night before our stay at Artisinal

From the complimentary valet, a champagne welcome, and the friendliness of the staff, the stay was great and I will be definitely returning for another girls weekend!

The service was outstanding from the front desk concierge to the servers in the restaurant. We will definitely be back!

Beautiful hotel, safe area, walk to shopping and restaurants. The staff was extremely nice and accommodating.

From start to finish, everything and every team member encountered was exceptional! Thank you for your collective efforts!

Staff was courteous and check in was seamless. Wonderful rooms, WELL appointed and spacious. Quiet & clean, a luxury stay in CT!

Service was excellent

Great spot, safe, clean, lots of amenities and staff was so helpful. They delivered on all of our requests with pleasure. The location is walking distance to great shopping, restaurant's and whole foods. Valet was fast and courteous, hotel staff was friendly and accommodating. I am in the customer service industry and in a world where it seems most people could use an etiquette course, this hotel has capable staff that exceeds my expectations . I would highly recommend this hotel for many reasons.

Our stay at the Delamar West Hartford was absolutely wonderful from start to finish. The staff was warm, attentive, and genuinely welcoming, making us feel right at home. The rooms were beautifully designed—modern, clean, and incredibly comfortable. We especially appreciated the thoughtful touches throughout the hotel, from the complimentary breakfast to the cozy outdoor spaces. Its location is perfect for exploring West Hartford, with great dining and shopping just steps away. We’ll definitely be returning—highly recommended!

Delamar is a top notch hotel with a beautiful restaurant and great are to walk! All around great place. We will certainly be back

Location is great - right next to Blue Black mall with many restaurants and shops.

The Delamar is my favorite hotel in Hartford - West Hartford is very cute and walkable. It's always an enjoyable stay - from check in to check out!

Excellent location and beautiful property.

We loved staying at the Delamar. It was located near great food and shopping. And, we enjoyed cocktails by the fire at the Artisan.

Beautiful hotel, safe area, walk to shopping and restaurants. The staff was extremely nice and accommodating.

Great hotel in a terrific location.

Within walking distance for great food and cafes

Beautiful hotel in a perfect location.

I did enjoyed some good time for my short stay retreat at your property. Thank you very much for your well care of the beautiful room, thanks for the lovely dining time I had received in your Artisan Restaurant with the best quality of the food and excellent service from your team. Thanks for the best spa treatment in Delama Spa at your Hotel from Mr. Carl, I can feel how much he love his job through the service he did provide to me and he took very well care of me with well listening from my request to make sure it won't be a mistake, because the detox and wrapping treatment is always very sensitive if client feels uncomfortable, but he did very good job. Thank you for the warm welcoming from the front desk that made me feel I am home and you are alway be here to welcome me back. The Valet parking team are also excellent. Thanks again for all the beautiful service you had provied at the Hotel, it looks like they are always be there and ready for your love customer like me, who needs a really time for self care at your property to recharge the energy, and then be back to normal life for continue working with what we love, and continue sharing our love through whatever we can as a Richer of Love. Thank you and thank you! Wishing you all the best, always staying healthy and wealthy as well! Best regards, Lucie Le Nguyen LULU-DESTINATION THERAPY

An elegant and comfortable hotel near Hartford with a very good restaurant and an option to dine outside al fresco during the Summer months.

We stayed only one evening at Delamar, as we were passing through the area. All the employees were friendly and helpful, which made our stay enjoyable. Both the food and service at the Artisan (hotel restaurant) was very good. We walked around downtown West Hartford, after returning from an evening tour of the Mark Twain Museum and taking night photos of the Capitol. Downtown West Hartford was lit up for the holidays. The area was nice and clean with several stores, restaurants and one of the incredible murals of the MLK39 Racial Equity Mural Tour. The included buffet breakfast is setup in the bar area of the Artisan. There were hot and cold options, including some gluten-free ones. If we ever venture back to the Hartford area, I would choose the Delamar again.

If this hotel was a worldwide chain and added a pool I would only book this brand. The parking attendants are excellent and the room and breakfast are great. My dinner took a very long time at the restaurant I know it was busy but our long wait should have been acknowledged by a manager. The hotel is amazing it is a dog friendly hotel and I wonder why they need to be as you can hear dogs barking when you are in your room.

Loved the design and decor. Restaurant on property was excellent

Outstanding upscale property! Great vibe, perfect location in the center of town. I especially appreciated the complimentary valet and top-notch buffet breakfast! Will definitely stay here again.

Attention to detail was spectacular! Loved the complimentary breakfast in the morning too!

One complaint: loud music in restaurant during breakfast . Totally unnecessary.

Best option in this area. Not the luxury hotel it wants to be but clean and convenient. Valet parking and restaurant staff excellent. Front desk staff varies from icy to helpful. Not enough hot water for a decent shower. Breakfast buffet very generous but not all items first rate (cheap bread). Only one of the four pillows up to standard.

This hotel was excellent from the time we pulled up at the valet until we left 2 days later. I am an ice person and there is no ice machine, but they brought it up immediately when I called. Check in was seamless and the bar was awesome as well as the breakfast! Definitely would stay again. The little town Square that is right across from it was also very quaint. Lots of shops and restaurants.