Nomada Urban Beach Hostel- Calle Loiza

Fine visit but no hot water. Only lukewarm Front desk helpful w various things, generally speaking Will return but lack of hot water is unfortunate.

The staff was wonderful! Chris (lady) was the best and so helpful! She made me feel at ease because this was my 1st hostel experience. The hostel is older, rust in the bath showers. I booked a private room, the TV was a pleasant surprise. Plenty of places to eat down the street and beach was a short walk.

TLDR incredibly poor communication from management - don't expect any help from them if you're arriving late or reach out with questions. I messaged in advance (and called and emailed) saying I would arrive late and by the time I landed in PR they still hadn't sent entry codes. Called emergency number...and no one answered. Last minute booked another room for a single night. Reached out to manager...who took days to get back, then ghosted me by not showing up in person at hostel to discuss things. Also - WiFi does NOT work in all rooms. And fridges in terrible condition. Would not stay again.

The hostel sent an email saying they require a credit card to check in. They then charged my credit card for the room even though I had already paid for the room on Hotels.com. I had to call 3 times and email screenshots of my credit card statement to prove I had been double charged. Very annoying. Would not recommend.

Tv didn’t work. Code didn’t worked only 75 of the time