FV by Peppers

Don’t drive there!! To gain access to the car park (which is valet parking only at a high fee) you need to find a spot on a loading zone outside the main foyer. This loading zone fits 3 cars and there is no parking bay, you need to keep going around the block until a space is available. Very inconvenient.

Very clean close to everything , train , valley, city Lack of parking to just checkin disappointed Valet parking efficient after checkin . No information in room as facility’s within hotel or close cafes, restaurants , etc . Room facing Brunswick street very noisy from street .

This property has perhaps the best rooftop pool around. The rooms are very modern yet a little small. Unfortunately we were not able to extend our stay for a day stay as we are able to at other hotels such as the novatel and Pullman. These other hotels accomodate our needs better in this area. Overall we were satisfied with our stay yet may reconsider as we wanted a slightly longer stay. Adam

Fire alarm went off in the room 3 times due to an issue. Pool & spa on the rooftop were amazing. Great location

Service was great and valet was really convenient and efficient

Although our room was a bit dated with its decor it was spotlessly clean. Worth staying just for the amazing rooftop pool. Walking distance to all that Fortitude Valley has to offer. Loved our weekend away and will be back.

I was quite disappointed with my stay at FV by Peppers. Unfortunately, the accommodation did not match the expectations set by the online images—the reality was vastly different. The lobbies and hallways had a noticeable smell, particularly on the way to the pool areas. The bathrooms near the pools also smelled and the floors were wet at the pool entry. Additionally, the pool area appeared not to have been cleaned. The room itself was noisy, with sounds coming from outside, nearby rooms, and loud bangs from the ceiling past 9pm. Running the air conditioning made a constant noise like a train running over the room throughout the night. This was meant to be a Christmas gift for my fiancé, but sadly it left me feeling embarrassed rather than delighted. I hope the management can address these issues to better match the expectations set online.

The property is great Great ammenities with everything including huge pool , deck , cinema, gym, cocktail bar all exclusive for patrons The only thing which is personal is that an apartment block has gone up and looks straight in at most windows especially the bedrooms but does not block the magnificent view I wish there was a 99% review of hotel as marking a whole point down for something as ridiculous as the apartments opposite is not fair

Check in: Loading zones weren't easy to get a park in to check in due to other people checking in and also a few delivery cars parked there. Staff were lovely and lobby area was nice and clean. Room: The room we stayed in was right above a restaurant so there was noise from there but quietened down later in the night. Just incase you are a light sleeper. Room was ok for what we needed it for. Parts of the room bedroom were not practical, the full length mirror is blocked by the bed, there is no space in the bedroom to use the luggage stand. There was also a slight step down from the bathroom into the adjoining bedroom but no warning of it, so a bit of a trip hazard. No fans for airflow so had to have the a/c on the entire time. Full kitchen and laundry in the room. Location: Well located in Fortitude Valley, close to restaurants, bars, train station. Internet was patchy so couldn't always connect.

The room was excellent. However the pool areas / shared areas were not that well maintained / clean.

Received a complimentary upgrade so had an enclosed balcony which was a really nice addition. We had a 2 bedroom unit. Very clean, comfy beds and sofa bed was great quality. Rain shower was not great. Low flow to the extreme. Staff weee very friendly and helpful. Found valet parking a bit expensive but lined the convenience. Location was perfect. Train station with a supermarket and eateries down the street. Would definitely stay again.

Staff very accommodating and friendly, moved our room when aircon not working. Spa rooms were clean but water was dirty and cinema room not working for our second stay here so that’s disappointing, but overall facilities are clean and lovely and staff are great and location is excellent.

Was nice, but for a pretty new apartment there were a couple of issues but nothing too bad. Was a bit of a sewer smell and shower didn’t drain very well. Lots of loud people in area but don’t really hear it from the room. Area is a bit seedy, lots of strip clubs and night clubs

Reception staff wonderful. Studio apartment ok but no view except building works opposite who would be able to see right in. Couch and rug needs cleaning or replacing and floor didn't look clean. Everything else clean and comfortable. View from roof top pool wonderful unfortunately it was raining when we wanted to use it.

Although our room was a bit dated with its decor it was spotlessly clean. Worth staying just for the amazing rooftop pool. Walking distance to all that Fortitude Valley has to offer. Loved our weekend away and will be back.

I was quite disappointed with my stay at FV by Peppers. Unfortunately, the accommodation did not match the expectations set by the online images—the reality was vastly different. The lobbies and hallways had a noticeable smell, particularly on the way to the pool areas. The bathrooms near the pools also smelled and the floors were wet at the pool entry. Additionally, the pool area appeared not to have been cleaned. The room itself was noisy, with sounds coming from outside, nearby rooms, and loud bangs from the ceiling past 9pm. Running the air conditioning made a constant noise like a train running over the room throughout the night. This was meant to be a Christmas gift for my fiancé, but sadly it left me feeling embarrassed rather than delighted. I hope the management can address these issues to better match the expectations set online.

There is a large light at the bottom of the TV in the bedroom that couldn't be turned off which made it very difficult to sleep. Otherwise, room was clean and decent.

The room was excellent. However the pool areas / shared areas were not that well maintained / clean.

Valet service but have to park first which is a nightmare. Rooms very tired. Dirty carpet, bathroom old and needing Reno. Good location but can’t believe this hotel is part of the Peppers family!! Would not return.

There was nothing to like ..service was rude and absent and location was dirty. The accomodation was mouldy

Stayed in forester hall room. Room was lovely but there was no air conditioning, I was fine with the temp but my partner was sweating at night. Also no hot water in the bath tub so not sure why they even have it. Also the construction across the road is very loud and starts early in the morning which is why we didn’t want to open a window for a better breeze. Woke us up both mornings even with windows shut. The pool and fv spa area is amazing. Views from the rooftop pool is lovely. The spa room is a perfect temperature.

Well appointed room. Comfy bed. Great location being so close to the station.

The layout of the apartment is very user friendly, spacious comfortable. Staff were super friendly and efficient. Valet parking was efficient, would highly recommend this stay.

Great rooms but terrible sound proofing. Was on level 13 and felt like I was sleeping on the road. Woken up by early morning traffic

Stayed on a 3 night stay and yet the staff booked me into an accessible room (disabled room). After complained to staff i was able to move into a different room for the following two nights. I review both rooms below. Foresters Hall Apartment: - Listing is misleading and pictures give the perception of a balcony. Also no brick wall, no bedsides lamps, no window in bedroom. They clearly mix and match the pictures from different apartments to give perception of nice furnishing. - Simply false and lies in the unit amenities list - no blackout curtains - housekeeping did not attend even once - no adjustable air conditioning (very hidden is so) - shower does not drain water easily and can overflow (even after their maintenance "fixed it") Accessible Room: - Crooked and weird to close bedroom door (sliding and has gap when close) - No bedside tables - Bedroom power sockets impossible to reach from bed and were on the wall. This means any phone or charger will be dangling from the wall (not safe, annoying and inconvenient) - Bathroom looked exactly like a public toilet, no effort put into the design to make it dignifying for disabled persons. - Bathroom door is hard to close and seemed in need of repair. - Small corridor connecting to bedroom and living area. Width is small. - No blackout blinds, only semi-opaque blinds Other: - Deposit is too high given their poor facilities - Outdoor facilities not as spacious as pictured. Not recommended!

Check in: Loading zones weren't easy to get a park in to check in due to other people checking in and also a few delivery cars parked there. Staff were lovely and lobby area was nice and clean. Room: The room we stayed in was right above a restaurant so there was noise from there but quietened down later in the night. Just incase you are a light sleeper. Room was ok for what we needed it for. Parts of the room bedroom were not practical, the full length mirror is blocked by the bed, there is no space in the bedroom to use the luggage stand. There was also a slight step down from the bathroom into the adjoining bedroom but no warning of it, so a bit of a trip hazard. No fans for airflow so had to have the a/c on the entire time. Full kitchen and laundry in the room. Location: Well located in Fortitude Valley, close to restaurants, bars, train station. Internet was patchy so couldn't always connect.

Room was not as displayed in book. Still waiting on refund 4weeks later and they don’t care.

Valet service but have to park first which is a nightmare. Rooms very tired. Dirty carpet, bathroom old and needing Reno. Good location but can’t believe this hotel is part of the Peppers family!! Would not return.

The room was gorgeous and was exactly what we needed. My main gripe with the room is a lip/step into the bathroom that I kept tripping on. My other issue is a lack of tea towel/cloth in the kitchen. The staff were very helpful especially when we had trouble finding the place, we circled 3 times before pulling up and calling. Would have been nice if the pool was heated, but we used the spa instead. Conveniently located for where we were headed and valet parking cost wwa covered by a promo they were running which was great! All in all a great stay, highly recommend.

Photos werent what it was, not a very relaxing stay. Probably ok if you want to party for 3 days and have shower and a bed. Communication from staff wasnt the best. Would not stay here again, if price was 150 to 200 a night it would be acceptable

Decided to treat myself for my birthday with an overnight stay somewhere in Brisbane with my sisters. Haven’t stayed at Peppers before and oh my goodness I will choose FV over and over again!!! The entire process was absolutely faultless! Special mention to Guest Services Agent Hayley Vanderlaan for replying to my email super fast with answers for everything! Booking, cost, check in, valet, our stay (with late check out) facilities & check out was phenomenal!! When I first opened the door to our room I was greeted with a balloon, bottle of bubbly, chocolates & a beautifully thoughtful hand written birthday card from staff. You guys are legends!! Thank you so so much for such a professional & special experience! Oh, we’ll be back! 100% recommend to anyone!! Thank you!!!!

Staff very accommodating and friendly, moved our room when aircon not working. Spa rooms were clean but water was dirty and cinema room not working for our second stay here so that’s disappointing, but overall facilities are clean and lovely and staff are great and location is excellent.

The layout of the apartment is very user friendly, spacious comfortable. Staff were super friendly and efficient. Valet parking was efficient, would highly recommend this stay.

Fantastic property. Friendly attentive staff. Great location.

We've stayed in a few Accor properties in different cities but this one gave us a different experience. After checking in, we noticed that the outdoor balcony wouldn't lock and the balcony was connected to the next room's balcony. We have two young kids and the Fortitude Valley area is rougher than normal. We tried to call the reception via the phone in the room and realised it wasn't connected because it had no wire. We then called reception from our mobile phone three times with no answer and once to reservations and they also didn't answer so I had to go down to talk to reception about it. In the end, they ended up giving us another room which was smaller but at least the balcony could be locked. But this room had a missing TV remote. Again we tried calling reception and there was no answer so we gave up for the day and tried again the next day. Reception stated that they'd have someone come into our room to investigate but after being out on the town for a few hours, we realised this wasn't done and had to talk to reception again. Only after the second attempt did we get the remote. Overall the experience was very different from other Accor properties we stayed in. We don't plan on visiting this particular hotel in the future.

Jasmine on the front desk is amazing. Tell her I love her.

Terrible communication, customer service and check-in experience even when I contacted the hotel to arrange/confirm arrangements including bed configuration etc prior to check-in. Provided a written complaint to manager via email and no reply or acknowledgment of concerns. Explore other hotel options :(

Room was not as displayed in book. Still waiting on refund 4weeks later and they don’t care.

Customer service was terrible from start to finish.

There was nothing to like ..service was rude and absent and location was dirty. The accomodation was mouldy

Perfect position, close to everything we need. Stayed here before and will definitely be booking again

Very clean close to everything , train , valley, city Lack of parking to just checkin disappointed Valet parking efficient after checkin . No information in room as facility’s within hotel or close cafes, restaurants , etc . Room facing Brunswick street very noisy from street .

Well appointed room. Comfy bed. Great location being so close to the station.

Was nice, but for a pretty new apartment there were a couple of issues but nothing too bad. Was a bit of a sewer smell and shower didn’t drain very well. Lots of loud people in area but don’t really hear it from the room. Area is a bit seedy, lots of strip clubs and night clubs

FV by Peppers is very central and right in the heart of the Valley. Everything you need is right at your doorstep.

Although our room was a bit dated with its decor it was spotlessly clean. Worth staying just for the amazing rooftop pool. Walking distance to all that Fortitude Valley has to offer. Loved our weekend away and will be back.

Location was excellent for our purpose of a simple holiday and exploring. Plenty of room in the apartment.

The hotel staff were fantastic. The location was good however a lot of homeless in the street outside. Parking was offsite and I was not going out at night with the vibe outside. Ok during the day but people asking for money and a lot of police around. Adult clubs close by so it had that seedy vibe. The hotel has 3 towers and confusing if instructions aren’t your thing.

Fantastic property. Friendly attentive staff. Great location.

Check in: Loading zones weren't easy to get a park in to check in due to other people checking in and also a few delivery cars parked there. Staff were lovely and lobby area was nice and clean. Room: The room we stayed in was right above a restaurant so there was noise from there but quietened down later in the night. Just incase you are a light sleeper. Room was ok for what we needed it for. Parts of the room bedroom were not practical, the full length mirror is blocked by the bed, there is no space in the bedroom to use the luggage stand. There was also a slight step down from the bathroom into the adjoining bedroom but no warning of it, so a bit of a trip hazard. No fans for airflow so had to have the a/c on the entire time. Full kitchen and laundry in the room. Location: Well located in Fortitude Valley, close to restaurants, bars, train station. Internet was patchy so couldn't always connect.

The property is great Great ammenities with everything including huge pool , deck , cinema, gym, cocktail bar all exclusive for patrons The only thing which is personal is that an apartment block has gone up and looks straight in at most windows especially the bedrooms but does not block the magnificent view I wish there was a 99% review of hotel as marking a whole point down for something as ridiculous as the apartments opposite is not fair