San Francisco Proper Hotel, a Member of Design Hotels

The hotel is beautiful and in a good location with easy access to public transport. I would give the hotel and staff 5 stars if they had a different valet company. First of all it takes at least 20-30 minutes to get your car even if you are the only person waiting. But there’s a bigger reason: On our first day the valet was involved in an accident with our car on the way to park it. . We got a call, not from the valet and not from the hotel, but from the SFPD! The hotel and the valet promised to take care of damages through their insurance but at the end of our trip 5 days later they still had not reached out to us and when we finally spoke to them they told us just to report it through our insurance. They did absolutely nothing to make the situation right. So far the hotel has been sympathetic but keeps referring us back to the valet company. The valet company, parkingmgt.com said our parking would be comped but they automatically charged my credit card when we checked out. I’d return to the hotel but I’d think twice before I parked there again.

Beautiful hotel, friendly staff, comfortable rooms. We didn’t have time on this trip to try out the restaurants or bars but looking forward to doing that next time.

My breakfast egg white omelette was pretty bad-had very little taste except old grease. My coffee was incredibly weak. My husband enjoyed his yogurt, berry and granola bowl.

Modern, elegant and eclectic vibe throughout. Rooms well-appointed, though bathroom could use a little more counter space. Easy room service app and food was reasonable and surprisingly good. Rooftop bar is beautiful. Not the best area of town, but super close to the theaters and felt safe walking to and from the show. Definitely will be a repeat visitor here.

No hot water