Eurostars Fuerte Ruavieja

Amazing

Where to begin? Given the generally strong reputation of the Eurostars brand, this hotel was a disappointment. The property felt consistently understaffed, check-in took far too long, with an extended wait just to reach the front desk. Parking was unavailable, which is understandable since we hadn’t reserved it in advance. However, several other basic service issues stood out. The room lacked simple essentials like a pen, and when I requested one at the front desk, I was told I’d need to return it afterward, which felt unnecessarily rigid. Later, I went to what appeared to be a bar, clearly stocked with liquor bottles, only to find it unstaffed. After returning to the front desk to ask for a glass of wine, I was told it “wasn’t a bar” but rather the breakfast area, despite the visible bottles of alcohol. After some hesitation, the front desk agent eventually came over and produced a bottle of wine. Overall, the experience fell short. While the room itself was acceptable, it was noticeably dated, and the lack of staffing and basic hospitality made the stay frustrating rather than enjoyable.

Very Friendly reception

Air conditioning never worked well. They have to change us room at 11pm. We left the next morning to another hotel and lost the next paid stay.

The hotel was in a perfect position to explore Logrono old town 2 mins walk, if your driving, then you to drive to hotel unload car and then find a parking spot, I did send a message via hotels.com to the hotel to reserve a space in their adjacent garage, but on arrival was advised garage is full for 2 days! The room was nice and comfortable- whilst we were in Logrono, they had a festival San Mateu - good fun however upon arrival it would have been nice if the reception staff had advised us that there was a massive firework display that evening