-Room wasn’t ready upon check in -Never got a t promised text saying when it was ready -Room never was ready, switched out resv to different room -Lobby was FULL of kids lying on sofas and chairs being loud and eating every time you walked through -Pool time was a nightmare, kids took over pool splashing others, jumping in, being loud, throwing nerfs and volleyballs, having races -Got hit twice with ball at the other end of the pool -Parents/chaperones did NOTHING as they were gathered at their own table chatting not paying attention -Found out it was a swim team and a dance team staying at the hotel -Was told Hyatt was short staffed to handle all the guests -Other patrons complained about same issues to us -Told front desk and they suggested “we call the manager” not the other way around or “maybe they could give us a drink voucher but the bar wasn’t open” so that didn’t happen. -They didn’t charge for parking because of the long delay of check in -Never an apology, just agreeing there were “a lot of kids”, staff admitted they were getting complaints -Cleaning staff was friendly -Hotel felt older and dull, not a typical Hyatt standard that I’ve had in the past. -Won’t be staying at Hyatt again and we frequent St Pete on weekends every couple three months.
-Room wasn’t ready upon check in -Never got a t promised text saying when it was ready -Room never was ready, switched out resv to different room -Lobby was FULL of kids lying on sofas and chairs being loud and eating every time you walked through -Pool time was a nightmare, kids took over pool splashing others, jumping in, being loud, throwing nerfs and volleyballs, having races -Got hit twice with ball at the other end of the pool -Parents/chaperones did NOTHING as they were gathered at their own table chatting not paying attention -Found out it was a swim team and a dance team staying at the hotel -Was told Hyatt was short staffed to handle all the guests -Other patrons complained about same issues to us -Told front desk and they suggested “we call the manager” not the other way around or “maybe they could give us a drink voucher but the bar wasn’t open” so that didn’t happen. -They didn’t charge for parking because of the long delay of check in -Never an apology, just agreeing there were “a lot of kids”, staff admitted they were getting complaints -Cleaning staff was friendly -Hotel felt older and dull, not a typical Hyatt standard that I’ve had in the past. -Won’t be staying at Hyatt again and we frequent St Pete on weekends every couple three months.