Holiday Inn Express & Suites - Gaylord by IHG

Tub was slow to drain, ice machine outside room was noisy, there seemed to be a misty/moldy smell in second floor hallway.

The hotel was very clean with an open feel. The breakfast was excellent with many choices. The parking lot was full so we had to park in the lot next to the property and walk on the street to get back to the hotel. There is a wide walkway and would not stop me from staying here in the future. Overall, a great experience for my group of 12! Thank you!

I stayed at this hotel for a long weekend trip and it was great. Close to Walmart, Meijer and several other stores. It has an indoor pool, which was great since it was chilly outside. Breakfast was pretty good (yay bacon) and the staff was all very friendly and helpful. We would definitely stay here again.

Check in was easy and informative. Pool water was green, so we didnt swim. Room was nice and clean. Breakfast was good, but server had a hard time keeping up with the coffee for the crowd.

There was no notification of the amount of out of service equipment. Elevator was out of service, in room refrigerator was out of service. No ice machine on higher levels.

A pool was advertised. The door to the pool room was locked. And the water in the pool looked green. The complementary breakfast was the worst oatmeal I’ve ever seen and you could not even get it off the spoon

The small couch in room cushions had some noticeable spots Indoor pool just did not look clean so we didn't go in, was looking forward to getting into a pool

First of all I paid extra for a suite room that showed pictures of a SEPERATE living room area with a door to the bedroom. I SPECIFICALLY booked this hotel and this room based on this, as I needed to be able to work separate from others sleeping. We were essentially given a basic room, that again I now paid extra for. For what, no idea since this room looked exactly like the cheap rooms. When I asked the front desk about it it was just a “those are old pictures” and no remedy or offer room change etc. The keycards did not work for our rooms on checkout day which made going from the pool to the room to pack up a chore. On the plus side the pool was clean.

The property should make the snowmobile trailers parker in an adjacent lot so as to not hinder the other guests from being ablevto park.

My family stayed the night for Gaylord’s 8U hockey jamboree. The building was clean and comfortable, the staff was friendly. The only problem was the snowmobilers who all poorly parked so it was tight for all the guest to find parking.

Rooms smelled like nasty feet and the whole lobby and halls smelled like sewage. Not really a good thing. Water pressure was absolutely horrible in the shower

Very nice place to stay. All area and room I was in were very clean. Breakfast was ok but no BACON @#$#&$# ...Lol

1st room wasnt cleaned and bed wasnt made and there was trash in all bins. Didnt get amything for my troubles even a sorry.

We always consider Holiday Inn Express to be a cut above the usual midgrade property, and this stay reinforced that opinion. The room was spacious and well maintained, with plenty of light and a very comfortable bed. The furniture was comfortable and well chosen, the bathroom bright, clean and well maintained. The shower was excellent. Our overall impression was that this property was well worth our time, and that we were very lucky to find it for the price we paid on our way home from the U.P.

Smelly room, seemed moist and mouldy. Noisy AC.

The first room I was put in was very dirty, beds were not made and there was literal dirt on the sheets from shoes. I went to the desk and the man attending the desk at 11pm was very helpful and moved us to another room. The worst holiday in. Experience I’ve ever hadz

Staff was friendly. Room had a lot of fruit flies and the entire hotel smelled of mildew. Probably would not stay here again.

First off, I’ll offer a little grace since our stay was Saturday July 5th and I’m sure the week was busy with the Holiday. The hotel seemed to be understaffed and employees overworked. After check in, we arrived in our room and I immediately noticed the the bed looked rumpled and I could see that the sheet was untucked this prompted my investigation on the sheets. The pillows were rumpled and when I pulled back the top sheet there was food crumbs and hair. I requested new bedding and Krystal at the desk promptly made it right. The A/C in our room needed maintenance. It took until 2 am to get the temp down to 73° it felt humid and it smelled for weed. Overall the beds were comfortable and the hotel itself is in good shape. We had an early start the next morning so we didn’t have breakfast but the dining area looked clean. There’s not a lot of options for hotels in the area and the others were all booked. In a pinch, I’d stay there again .

We would recommend this hotel. It was clean & bed was comfortable. The staff was friendly and breakfast had many options. It was very quiet. We enjoyed our stay. We will stay there again.

Nice newer property. Linens were clean and fresh, room was spotless, whole place very nice!

The front desk staff was wonderful. Check-in was smooth, the room was clean, and we didn't have any issues until we got back to the room on the second day. Our AC went out, no idea why, the front desk staff was amazing and allowed us to move rooms but it was so late that it wasn't ideal. Not the staff's fault but the hotel could use some love. We found lights that didn't work in the second room. And some of the USB plugs in both rooms didn't work.

The room was spacious and well equipped. Heard some noise with neighboring doors closing but overall relatively quiet. Only downside for my daughter and I, no hot tub! There’s a pool but on cold weekends in the fall we were hoping to get warmed up. Would stay here again tho!

Tv was in bad shape . Breakfast was good!

Typical HI Express with expected amenities. Only real downside is that its location is right next to I75, a major freeway. Could hear loud traffic noises throughout my time here.

We always consider Holiday Inn Express to be a cut above the usual midgrade property, and this stay reinforced that opinion. The room was spacious and well maintained, with plenty of light and a very comfortable bed. The furniture was comfortable and well chosen, the bathroom bright, clean and well maintained. The shower was excellent. Our overall impression was that this property was well worth our time, and that we were very lucky to find it for the price we paid on our way home from the U.P.

The hotel is in a great location. That was a plus. The beds are very comfortable, which was shocking and pleasant. Half of the outlets on the room didn’t work and our TV screen had a blue tint on everything. The inside of the toilet was dirty and there were toothpaste spots on the bathroom mirror… that wasn’t cool. But other than that it was great. Not every hotel will be perfect. The overall comfort of the beds made up for the tv and the bathroom needed another wipe down.

The property looked very new. Very comfortable beds.

Room did not meet expectations as shown on reservation site. No table or comfortable chair. Blinds broken, entrance door of room had large gap, bathroom door would not stay open and shower difficult to use and unsafe. Overall staff not friendly nor knowledgeable. Already submitted long review 3 days ago. Must have been deleted due to poor rating. Extremely over priced at $276 for one night.

There were tiny flies in room. Also, tv screen had blue tint we couldn't adjust.

The window shade wouldn't close so people could see in and we faced the parking lot. We got extra pillows to block the window.

Excellent service, easy check in and checkout process. Clean and no issues!

Stephanie at the front desk was sooooo nice and accommodating. Beautiful hotel close to stores, the highway, and restaurants.

We stayed for what we thought was going to be one night due to bad road conditions but ended up staying the whole weekend! Crystal, the manager, was absolutely fantastic! They struggled with housekeeping staff and Crystal and the rest of the employees went above and beyond to clean the rooms themselves to accommodate the larger than anticipated number of guests staying that weekend. Due to understaffing of the housekeeping staff we had a very long wait to check in. However, Crystal the manager handled everything with such professionalism and really went above and beyond by comping us our stay and upgrading us to a king suite. She took a bad situation of understaffing and made it more than right by extending a free night’s stay to all of us that were waiting to check in. Now that’s fantastic management skills! The hotel was super clean and the room was great! We stayed in a king suite with a jacuzzi tub and it was fantastic! Huge room with large bathroom, living room area and separate room with a bed. It was just what we needed to be able to relax and reconnect. The staff here really stepped up and had all hands on deck helping out from cleaning rooms, serving breakfast, managing the front desk, and clearing the heavy snow. You could tell that Crystal’s management and leadership was top notch! Breakfast was excellent as always! They even had a nice little assortment of treats and goodies to put on your pancakes. I’m sure the kids loved it! We will stay again!

The staff was amazing there was a lady younger i dont know her name at the desk in the morning dark hair maybe a shift manger or manger not sure. She was amazing! She helped with everything suggestions of of things arou d town and help with everything to do with our stay. There was also a young man at night dark hair he was awesome as well! Then a black gentleman at breakfast he was so nice and helpful.

We were in our room for about fifteen minutes and a women walked in our room unannounced. Said oops my bad and left. Management didnt seem to care when we checked out. They said someone would reach out. No one did

My reservation never went through and I showed up to no room. Awful experience due to my reservation never even being made even though I had a confirmation and confirmation/itinerary number.

Unfortunately, my husband got in an accident while we were in town, and the young man on duty was so very kind and helpful to me; getting me a taxi to the hospital, etc. He was excellent. I’m sorry I don’t remember his name.

This hotel was overbooked so they had us go to another for our stay.

Staff was extremely friendly and helpful!

Hotel was over booked , so there was no room for me !

Stephanie at the front desk was sooooo nice and accommodating. Beautiful hotel close to stores, the highway, and restaurants.

Typical HI Express with expected amenities. Only real downside is that its location is right next to I75, a major freeway. Could hear loud traffic noises throughout my time here.

The hotel is in a great location. That was a plus. The beds are very comfortable, which was shocking and pleasant. Half of the outlets on the room didn’t work and our TV screen had a blue tint on everything. The inside of the toilet was dirty and there were toothpaste spots on the bathroom mirror… that wasn’t cool. But other than that it was great. Not every hotel will be perfect. The overall comfort of the beds made up for the tv and the bathroom needed another wipe down.

Nice room / close to town

Friendly staff! Clean Rooms! Overall a great experience and perfect location for hitting some wonderful up north destinations all within an hour of the hotel.

Breakfast was good. Motel located close to I-75. Easy on/off.

Clean comfortable and quiet. Safe area

Great breakfast. Very well kept. Very clean. A little road noisr

A convenient location, and a nice place to stay.

Easy access to many restaurants, etc.

Walked in and the entry light didnt work. The usb charging port by the bed did not work. Flushed the toilet and was filling really slow. Looked in tank and it was growing things inside. The sink drained really slow. Breakfast was until went at 8 to get food and thsy were out of most of it. Went back at 830 and nothing had been refilled.

I was very impressed by this hotel. It was very clean, modern, and had a lot of amenities that made it much nicer than other budget class hotels I have stayed in. Breakfast was very good as well; the only pet peeve I had was that the plasticwarr utensils were low quality

Tv was in bad shape . Breakfast was good!

Great Staff good breakfast

Excellent hotel to stay at .. They have an incredible breakfast in the morning We had a very nice time!!

The hotel is in a great location. That was a plus. The beds are very comfortable, which was shocking and pleasant. Half of the outlets on the room didn’t work and our TV screen had a blue tint on everything. The inside of the toilet was dirty and there were toothpaste spots on the bathroom mirror… that wasn’t cool. But other than that it was great. Not every hotel will be perfect. The overall comfort of the beds made up for the tv and the bathroom needed another wipe down.

A pool was advertised. The door to the pool room was locked. And the water in the pool looked green. The complementary breakfast was the worst oatmeal I’ve ever seen and you could not even get it off the spoon

We would recommend this hotel. It was clean & bed was comfortable. The staff was friendly and breakfast had many options. It was very quiet. We enjoyed our stay. We will stay there again.

Breakfast was good. Motel located close to I-75. Easy on/off.

Great breakfast. Very well kept. Very clean. A little road noisr