Shearwater's Explorers Village

The property is very pretty, the sheets nice and crisp - a couple of things detracted from our stay. Even though many of the rooms had been cleaned from those who vacated that morning, ( evidenced by the housekeeping cart locations ) staff made us sit in the lobby for 3 hours " check in is 2 pm " Surely 1 room was clean after 2 hours ..... When pressed they finally gave us a room....the furthest away room by the construction site and power tool Noise Finally changed and at the pool for an hour when going for a shower discover there is NO hot water ( long hair wet, full of shampoo ) and only cold water ( other guests had the same issue ) We booked a fairly expensive dinner cruise and activity director could not provide details other than price and pick up time ( menu options, buffet or plated.... ) The offer was made to store beverages in their fridges and when the Time to retrieve them, the bag could Not be located

Staff are very unhelpful. Each department pushes responsibility on to the next. As a customer you always feel you are being scammed especially when it comes to cash transactions. Nobody has change. This is in an effort to make you give up and not ask for change.

The pool, restaurant and bar were fantastic. The rooms should have had ac for the price.

A lovely price but made a bit pricey as my room smelled damp and the service was quite slow sometimes

The staff were amazing really enjoyed my stay