馬爾堡埃佩克斯中心凱悅嘉軒飯店

Very clean room, pool and gym open, breakfast was good, ample parking. Its in a good location with restaurants and stores. Only about 30min to Boston. Staff were pleasant. Nice that the rooms have a living room area

The only complaint I have is that I would have liked the game workout area equipment to be in a bit better condition Overall excellent stay!

Modern, upgraded, super friendly staff, easy parking

Excellent location with plenty of dining nearby including a grocery store. Breakfast was nice and a nice bonus was that they had tortillas and salsa to make breakfast burritos. The pool was popular and there was a nice covered outdoor lounging space with couches and a fan. Would definitely stay here again.

The website indicated hot tub. There was no hot tub. The pool was heated and warm but very cloudy. It was saline not chlorine but still you couldnt see a foot below surface. Thats the only downside. The staff were extremely helpful. I stayed on new years eve and it was very quiet. Didnt hear a peep.

Pool is actually very warm which we appreciated. Room is adequate. Would have appreciated a microwave, wouldn’t stay here more than one night without it. Usually stay at a different chain and they always have them. Didn’t have a pillow or blanket for pullout, I called and had it within 5 minutes. All staff we encountered were friendly and check in was very quick.

This hotel has great amenities and many restaurants walking distance. The gym and pool are great and the breakfast is amazing. I have stayed in this hotel for more than 4 times and it’s great.

Clean and plenty of parking near everything

The towels were out in the pool area and consequently there was water all over the ground but they brought some and mopped. Just seemed like a really small towel cabinet for the size of the hotel. Family suite was great and comfy. Pull out couch was comfy for the one person who slept there. Great family place. Good breakfast in a beautiful dining area.

Our room was quiet, clean, and very spacious. All staff we spoke to were very nice & professional. Breakfast had a great assortment. My only disappointment was there were no black breakfast tea bags, only had other flavors. Great location, plenty of stores, restaurants, activities around. It was also so nice to have a pool, our son had a blast. I will say I think the pool was very over chlorinated. My husband & I had burning eyes & my son got a rash. We would def stay again!

Great location. Very clean great room

Bathroom in hotel lobby not clean. All else was very good.

Did not get maid service and was there for four days. I even asked for it. No Concierge as advertised. No response to requests for maid service.

Wonderful staff and some one of the cleanest rooms I’ve stayed in! I will definitely stay here again!

Pool area was extremely dirty. There was alot of hair floating in pool. Area to walk around pool was covered in hair as well. No towels ever at pool. Elevator buttons had. Ot been cleaned in months

My room had not been cleaned

Hotel staff is super friendly and helpful. Great breakfast. Very clean.

The rooms were very clean and I liked the fact that breakfast was until 10am and check out was at noon. Overall a fantastic experience. Thank you Hyatt.

Clean and quiet

Our room was not refreshed for 3 days. Sunday was the only day which housekeeping was not scheduled to refresh our room. We had to ask for additional towels, soap and coffee. When we were making our bed we found a pair of socks and a bra under our blankets which did not belong to us. Also, the hotel was charging us daily when I had already paid in advance. When I went to front desk to ask about it no one knew. This kind of sucked because it took away additional funds we planned to use on our trip.

For being listed as a Spacious King Suite... Room was really Small for 2 people. Had to use sofa for our luggage.

First let me say Cat at the front desk was amazing, she made this feel like our home away from home. The breakfast was okay for continental breakfast but juices were always empty and you had to constantly ask the staff to put more food out when it was 2 hours before breakfast ends. Parking was great and since it snowed it was good to see that they had onsite plowing and salting services. The room was clean however the bathroom had several rust areas in the shower and not enough light. Overall we would stay here again but get a suite because regular rooms don’t come with a microwave and you have to ask the front desk to heat any food up. You are close to food options.

We stayed on the 3rd floor and the entire hall way and our room REAKED of cigarette and cigar smoke!! I told staff and said they were aware. We didn't have time to move to another room so we dealt with it for the one night stay. With lots of choices of hotels in the area the Hyatt won’t be ours again!!

Very nice rooms with comfy beds and good shower.

The guests in the rooms around us were very noisy and slammed their doors as they went in and out. The hotel should either replace the doors with quiet closures or put a sign in each room asking the guest to close the door quietly. The tub should have non-slip material placed on the bottom. It was very slippery!

Everything, from arrival to departure, was excellent. Staff was friendly and helpful. Clean and spacious room.

This is a Hyatt place, not five star Hyatt. They didn’t put microwave in the room nor in the lobby. Each time you ned to use the microwave, you have to ask a staff near the kitchen. I have stayed at various Hyatt place across the nation but this is the first one that doesn’t provide a microwave.

Great location, excellent room, lots of fun nearby. My only complaint was the flaky nature of the Chromecast/smart TV. It needed a few hard reboots over the course of my one night stay, but still was still vastly preferable to cable

Clean and spacious rooms. Enjoyed my stay. Would be nice to get more options for breakfast but otherwise good.

No Internet available (signal was so weak in the rooms that could not connect to any device). Apparently it's been a problem for a while (based on recent reviews on other travel sites) but most infuriating aspect was that the woman at the front desk clearly did not care. She laughed off our multiple requests that she call someone to fix it. The hotel should have sent advance notice that the Internet was not working. For business travelers, this is a necessity not a luxury.

Staff was great and they went above and beyond to accommodate our requests.

We were greeted and checked in by Ross who was very friendly. The hotel is spacious and very clean.

Great Stay! One of the nicer places we have stayed in this year. Bright, clean and wonderful staff. Super breakfast.

They had no waters in the room upon arrival No lotion Double charged me along with expedia and now I have to deal with it. 2 more pending charges Never sent an email with the email with charges at all

The service was TERRIBLE. we carried our bags in and put them on the push cart. Cart almost went over while 3 employees stood, watching, doing NOTHING AND never assisted or offered assistance. No petsonaliry, no ass8atance. It was like dealing with rude mannequins.

Stayed one night, left my brand-new coat in the room. Called the same day — they promised to check but never got back to me. After three days, I called again and was told “nothing was found.” Totally unacceptable and shows zero responsibility. I will never stay here again.

I really appreciated getting taken care of over the phone when I was trying to check in. I talked to Joshua and when I got to the hotel he was at the front desk and just extended his professional manner throughout the check-in. So very personable!

About 30 minutes after checking out of the hotel, my 15 year old daughter realized she left one of her air pods in the room, likely on the bed. We turned around and headed back to the hotel and were escorted back to the room, only to find housekeeping changing the room over. The beds had already been stripped and laundry sent down. When we explained the situation, the housekeeping manager took off running to the laundry room. About 10 minutes later, she met us in the lobby out of breath and excited she had found the air pod!! She went through all of the sheets in the laundry room to find it! She made my daughter's day! I've already told several people about our experience and will continue to tell more! It's people like her, that are willing to help when they can, that make your business stand out from the rest. Keep her and promote her 😊

Staff was great and room was clean.

I must've called the front desk 3 or 4 times for something and they never picked up. Not for a problem and not for the express check out. I finally gave up. They seemed uninterested in assisting.

Excellent location! This hotel is nicely situated with easy highway access and plenty of shopping and restaurant choices nearby.

Very clean room, pool and gym open, breakfast was good, ample parking. Its in a good location with restaurants and stores. Only about 30min to Boston. Staff were pleasant. Nice that the rooms have a living room area

Very clean and very convenient location

So convenient to highways, restaurants, shopping and entertainment. Great place to stay

Great property close to shops and entertainment

Breakfast was good. Staff was friendly. Located near a lot of dining options. Wasn’t to far from DCU Center.

The hotel is clean and tidy as we expect from the brand. The property is walkable to many restaurants and shopping center.

Great property with lots of dining options around.

The property was very clean and staff were very friendly and accommodating. There were restaurants and entertainment within walking distance.

Our room was quiet, clean, and very spacious. All staff we spoke to were very nice & professional. Breakfast had a great assortment. My only disappointment was there were no black breakfast tea bags, only had other flavors. Great location, plenty of stores, restaurants, activities around. It was also so nice to have a pool, our son had a blast. I will say I think the pool was very over chlorinated. My husband & I had burning eyes & my son got a rash. We would def stay again!

Very clean room, pool and gym open, breakfast was good, ample parking. Its in a good location with restaurants and stores. Only about 30min to Boston. Staff were pleasant. Nice that the rooms have a living room area

Excellent location with plenty of dining nearby including a grocery store. Breakfast was nice and a nice bonus was that they had tortillas and salsa to make breakfast burritos. The pool was popular and there was a nice covered outdoor lounging space with couches and a fan. Would definitely stay here again.

Staff was great! Breakfast was delicious and prepared with care. Parking was a breeze.

Clean & spacious room. Near to many stores & restaurants ( walking distance). Breakfast needs some upgrade!

Overall nice enough. The shower is super slippery, I didn’t see the rubber mat under the sink until I was done. Shower water pressure low. Breakfast started at 6:30 am. The food started coming out around 6:30 am. I was waiting for the scrambled eggs to come out but as of 6:50 AM they still were not out and I gave up as I had to get ready got work.

Hotel staff is super friendly and helpful. Great breakfast. Very clean.

Safe location and close to dining options. Room was clean and spacious. Breakfast was ok, kids really wanted waffles but overall it was good breakfast.

Front desk staff was very friendly and efficient. The hotel was quiet and comfortable. I understand changes were made to help protect people from Covid back in the heart of the pandemic, but to have the utensils be plastic and individually wrapped is wasteful. Also, there was no gluten-free cereal or bread available at breakfast.

The hotel and staff were great, except for the bartender, he was extremely rude and very vocal about not wanting to be there. I was also a bit surprised that 3 drinks, in lowball glasses cost $56.00. They weren't specialty drinks, 2 Malibu and cranberry juice and 1 gin &tonic. I've drank in some pretty swanky bars and never spent close to $20 per drink for small drinks like that.

Our room was quiet, clean, and very spacious. All staff we spoke to were very nice & professional. Breakfast had a great assortment. My only disappointment was there were no black breakfast tea bags, only had other flavors. Great location, plenty of stores, restaurants, activities around. It was also so nice to have a pool, our son had a blast. I will say I think the pool was very over chlorinated. My husband & I had burning eyes & my son got a rash. We would def stay again!