Name: Hilton Garden Inn Louisville Mall of St. Matthews
Address: 400 Sherburn Lane, Louisville (Kentucky), Condado de Jefferson, US
Price range: 105 US$–259 US$ per night
Rating: 8.85

Opiniones de los huéspedes

En Hilton Garden Inn Louisville Mall of St. Matthews, los viajeros elogian al personal amable, las habitaciones limpias y confortables, y la conveniente ubicación cerca del centro comercial, restaurantes y autopistas, al tiempo que señalan fallas ocasionales en el servicio y un mantenimiento inconsistente.

Las frustraciones comunes incluyen el estacionamiento de pago, el desayuno no incluido y a menudo decepcionante, y problemas con las instalaciones, como ascensores lentos o únicos y cierres de la piscina. Algunos huéspedes también informaron sobre sistemas de calefacción/refrigeración ruidosos, ruido en los pasillos o problemas con los equipos de la habitación, como accesorios rotos, televisores o cafeteras. En general, espere una estadía conveniente y con un personal atento, con comodidades modernas y algunos inconvenientes.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

Instalaciones

Las instalaciones son variadas: las reseñas mencionan solo un ascensor lento o que no funciona a veces y cierres de la piscina, además del estacionamiento de pago; otros disfrutaron de las horas tranquilas, el patio/bar y las salas de lavandería y gimnasio disponibles. El horario del restaurante y los lectores de tarjetas de lavandería causaron molestias ocasionales.

Reseñas de huéspedes relacionadas

8

Stephen

13 sept 2025

·

Se alojó 1 noche

Elevator was slow

6

David

13 dic 2025

·

Se alojó 3 noches

5 story hotel with no not me functioning elevator

10

Kim

25 jun 2023

·

Se alojó 1 noche

Area seems safe, kept up well, there is a great ice cream place about 10 minutes away called Greaters87 - a MUST STOP! The hotel was updated - the king bed was comfortable- showers with glass doors - air conditioning was great and kept the room very cool. Fridge did not work so well - they swapped it out -at first it was cooling and then stopped working again. HBO offered in room. Restaurant chef was ill this weekend so there was no room service and the restaurant is not open on Sunday - So I cannot comment on that. Front Desk Team is exceptional and always ready to help. Great place to take your dog - they offer a small area with bags available should you need one. I would recommend this hotel location.

10

Chad

3 may 2025

·

Se alojó 1 noche

Found and booked a Junior King Suite for $325 at 7pm the evening before the Kentucky Derby. I couldn't have been more pleased. Plenty of self parking. Easy check-in. Nice lobby. Fun hotel bar. Quiet outside patio space. Comfortable bed. Clean room. Spacious. Safe neighborhood and surroundings.

8

Rebecca

29 jul 2025

·

Se alojó 2 noches

I was a little surprised that for the amount I paid for the room that breakfast was not included. I was also surprised that I was expected to pay $2.oo a piece for the water bottles they left in the room for coffee. I also chose to stay at this particular hotel because they had an indoor pool. It was not working during our stay. Only one elevator was working, and considering all the rooms were sold out, it made waiting to get to and from our room around 20 minutes (waiting 10 leaving and waiting 10 returning.) Besides that, the room was clean so that's always a plus!

4

Jan

21 ago 2023

·

Se alojó 2 noches

A charge for parking, if i had known i would have parked at the mall next door

8

Dana

25 ago 2025

·

Se alojó 1 noche

The hotel is in prime location, next to the mall and plenty of restaurants. Our issue was the smell of pot in the lobby and on the elevator. The pool was nice and we had it to ourselves. The beds were comfortable. But then we were expecting the usual free breakfast. To our shock, it was NOT free and the buffet was $16. We decided to go to McDonalds instead.

8

Lucy

21 jul 2024

·

Se alojó 5 noches

Laundry room could use improvement. Also wish breakfast was free.

10

B

3 may 2025

·

Se alojó 1 noche

The hotel had strict quiet hours plus all the amenities for a vacation. Highly recommended

8

Dale

17 sept 2023

·

Se alojó 2 noches

Seemed to be quiet and safe. Was not happy pool was closed . Did not realized we would be charged for

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Limpieza

La retroalimentación es inconsistente: muchos huéspedes encontraron las habitaciones muy limpias, pero los informes recurrentes citan áreas manchadas o sucias, servicio de limpieza omitido o poco frecuente, olores fuertes o incluso hormigas.

Reseñas de huéspedes relacionadas

8

Mary

8 ago 2024

·

Se alojó 1 noche

Although normally excellent had to fight ants in our room all night. The staff brought spray but didn’t help a whole lot. On pillows. Uggh

10

Tasha

10 may 2025

·

Se alojó 1 noche

Very clean hotel, excellent comfort, swimming pool, laundry room and exercise room and good breakfast. No hidden fees and deposit was cheap and got right back right after I checked out same day. This is my go to hotel any time I visit kentucky.

6

Timothy

16 feb 2025

·

Se alojó 1 noche

Staff was excellent. There was blood on our pillows and sheet when we get to get into the bed that night. Absolutely disgusting. Staff did bring us clean pillow cases and sheets. After we changed all bedding we were finally able to get into bed.

2

Troy

17 jul 2023

·

Se alojó 2 noches

Filthy room. Charging for water. Just dirty.

10

Beth

21 sept 2025

·

Se alojó 2 noches

Great location, staff wonderful and property clean.

10

Cristopher

29 sept 2025

·

Se alojó 3 noches

Great staff! Clean rooms, updated rooms! Great stay overall!

10

Tracey

25 ago 2024

·

Se alojó 1 noche

Room was clean, comfortable Bed and friendly staff

8

Shonda

12 sept 2023

·

Se alojó 1 noche

This is our go-to place when we stay in Louisville. We love the hotel but this time our room had a horrible smell. We roughed it out cause we didn’t want to complain.

6

Delphine

30 ago 2024

·

Se alojó 4 noches

Good: - Wonderful location near the mall, Whole Foods and highway - Parking big enough to find a spot - Staff very sweet - Big room for parents with a stroller / child to run in the room, or for someone with a wheelchair Bad: - Not clean. My daughter white socks were brown every day after walking around in the room. I could see hair in the shower upon arrival. Microwave had spot of food. - Housekeeping is bad. I was surprised to see my room not being cleaned and heard from the hotel that they do housekeeping only every other day. I asked them to at least come to change the trash bag every day as my daughter uses diapers and the smell is not great. They came while I was out and put two huge trash bags in my room for me to take care of it but they did not remove the trash filled with the diapers of both previous days. The floor was dirty. They brought me a broom for me to clean it but did not get the clue that they should do the housekeeping. - Breakfast buffet is not worth it. $16 for a very small buffet which lack variety. - No restaurant on Sunday and Monday. The rest of the time it’s open but not good at all. More like fast food. - Not even a bottle of water offers upon arrival. Each small bottle is $3. - Only 1 elevator working. Wasted time waiting on elevator also shared with housekeepers/their huge cart, and they have priority. - Too expensive for what’s is provided. Other very famous hotels downtown are much better/cleaner (same cost) if parking not required.

8

Jim

30 abr 2025

·

Se alojó 3 noches

Honestly, the lobby furniture was dirty and stained. I did not use it. We were awaked our first night with hammering at 7am, I assume by maintenance. The room was clean but worn and beds were comfortable. The second day we tried the breakfast and they only had one poor lady doing everything. This includes the kitchen, area WOW. Hilton can do better.

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

Habitaciones

Las habitaciones son generalmente cómodas y a menudo se describen como espaciosas con camas cómodas, aunque algunos huéspedes experimentaron sistemas de calefacción/refrigeración ruidosos o ruido en los pasillos y problemas de mantenimiento con los accesorios, televisores, cortinas opacas o cafeteras.

Reseñas de huéspedes relacionadas

6

Curt

29 jul 2025

·

Se alojó 1 noche

A/C didnt work properly. Blackout shades did not come down, shower needed maintenance

10

Barbie

15 sept 2025

·

Se alojó 1 noche

Nice place! Super convenient to the highway. Appreciate the staff allowing our family to gather for social time in the lobby after attending my dad’s funeral. Comfy beds with super soft sheets too.

10

Stacy

15 ago 2024

·

Se alojó 1 noche

Very nice hotel! I stayed here one night while driving across the country and it was a great place to stay. Clean, well-lit parking lot, amenities and shopping centers nearby. The room was perfectly clean and comfortable. Would stay here again!

6

Vicki

5 jul 2025

·

Se alojó 1 noche

I liked the location downtown but there were several reasons I won’t stay there again. Didn’t really look like the pictures. The shower arm was broken and the coffee maker did not work. The tv did not have streaming capability. Parking was $21 not $10 like in the description.

8

Hiren

27 may 2024

·

Se alojó 1 noche

The hotel was ok. The room had several oddities- the coffee maker wouldn’t work and the room Ac was exceptionally loud. Of far more important concern, the $16 breakfast buffett has the worst eggs I have ever tasted in fifty years of living. Tasted old, really old. I couldn’t proceed past the first bite and made the staff aware, though the eggs weren’t replaced in the buffet.

8

Dana

25 ago 2025

·

Se alojó 1 noche

The hotel is in prime location, next to the mall and plenty of restaurants. Our issue was the smell of pot in the lobby and on the elevator. The pool was nice and we had it to ourselves. The beds were comfortable. But then we were expecting the usual free breakfast. To our shock, it was NOT free and the buffet was $16. We decided to go to McDonalds instead.

8

Brent

30 jun 2024

·

Se alojó 3 noches

The television was in bad condition

8

Chrissie

23 mar 2025

·

Se alojó 2 noches

It was a good stay but the beds are like sleeping on a slab of stone. I found it rather odd that the mirror was in the closet. I also found it odd that the lady at the front desk was sporting a sweater with large black skulls all over it

8

Jim

30 abr 2025

·

Se alojó 3 noches

Honestly, the lobby furniture was dirty and stained. I did not use it. We were awaked our first night with hammering at 7am, I assume by maintenance. The room was clean but worn and beds were comfortable. The second day we tried the breakfast and they only had one poor lady doing everything. This includes the kitchen, area WOW. Hilton can do better.

8

Christopher

24 ago 2023

·

Se alojó 2 noches

The onlybissue on this stay was that the air conditioner was very load. It had a rattle that kept me up. This is the only time i have experienced this while staying here. And thei is the 6th time in the last gew years of staying here.

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

Servicio

El servicio es elogiado frecuentemente por ser amable y servicial, con un registro rápido y un personal complaciente, aunque algunos huéspedes informaron dificultades para comunicarse con el personal, una respuesta lenta o respuestas cortas durante los problemas.

Reseñas de huéspedes relacionadas

2

Hiromoto

1 sept 2024

·

Se alojó 3 noches

This was the worst hotel ever. We asked for cleaning up the room so many times, they haven’t done even 1 time during our 4 days stay. Can you believe that? This is not Hilton. This is WORSTON. But reception staff and the restaurant staff are all nice.

10

Max

21 dic 2025

·

Se alojó 1 noche

The staff is always friendly, and the hotel is very conveniently located—nice little hotel.

10

Melaney

26 dic 2024

·

Se alojó 3 noches

Everyone checking us in and out was amazing. Very friendly and helpful !

10

John B

21 feb 2025

·

Se alojó 3 noches

Love this property. Jarrod at the front desk is great. Looking forward to coming back.

10

Cristopher

29 sept 2025

·

Se alojó 3 noches

Great staff! Clean rooms, updated rooms! Great stay overall!

6

Rachel

14 dic 2025

·

Se alojó 1 noche

The heating/air unit in our room was so loud we could not sleep. When we checked in we were handed our key and told nothing else about breakfast or ammenities. When we tried to speak to someone about the loud heat/ac, we could not find anyone who worked there to speak to.

2

FATIH

30 dic 2022

·

Se alojó 19.351 noches

Terrible staff

10

Donise

30 sept 2024

·

Se alojó 1 noche

Jared and the staff are wonderful!

10

Gretchen

3 dic 2024

·

Se alojó 4 noches

The staff was wonderful! Leah went above and beyond! The room was very well equipped and the bed was very comfortable. I highly recommend staying here! If you do, be sure to get the Buttermilk Pancakes for breakfast! So good!

4

Stella

23 ago 2025

·

Se alojó 2 noches

they charged my card alot more than i was told at check in. they charge for seevice pets which i have never experienced before. They also charge you to park at the hotel and NONE of this is disclosed when checking in. So please be warned when you arrive, you'll be charged for random things without your concent. manager is unresponsive.

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Ubicación

Muy conveniente, al lado de Mall St. Matthews y cerca de restaurantes, tiendas y autopistas; varios huéspedes mencionaron sentirse seguros y que es fácil de encontrar. Algunos señalaron problemas de tráfico o de estacionamiento.

Reseñas de huéspedes relacionadas

10

Erika

28 sept 2025

·

Se alojó 5 noches

Whole foods is right around the corner and close to shopping.

10

Kathleen

26 may 2025

·

Se alojó 2 noches

I have stayed here once before and thought it was pretty good. That’s why I am back. It’s nice and convenient to the highway and has plenty of stores around me. There are plenty of restaurants to choose from - it’s definitely a quiet area and a perfect place to stay

10

JENNIFER

2 dic 2024

·

Se alojó 1 noche

Excellent property. Very clean. Friendly staff. Close to shopping and restaurants. Very close to Norton Women and Children’s Hospital. Highly recommended

10

Ronny

30 may 2025

·

Se alojó 3 noches

The hotel is next to a mall and several nice restaurants.

10

Beth

21 sept 2025

·

Se alojó 2 noches

Great location, staff wonderful and property clean.

8

shawn

11 jun 2023

·

Se alojó 5 noches

Nice hotel near St Mathew’s Mall. Felt a little unsafe at night in parking lot.

10

Henry

20 sept 2025

·

Se alojó 2 noches

Nice clean hotel close to the highway and amenities.

10

Amy

15 dic 2024

·

Se alojó 2 noches

Very convenient to many restaurants and easy to locate.

10

sherette

25 may 2025

·

Se alojó 2 noches

Perfect location

8

Sarah

6 may 2023

·

Se alojó 2 noches

It is in a nice location close to shopping and restaurants.

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

Comida

El desayuno no está incluido y a menudo se califica como limitado o de mala relación calidad-precio, aunque algunos huéspedes disfrutaron de ciertos platos. El restaurante/bar en el lugar tiene horarios limitados o cierres ocasionales.

Reseñas de huéspedes relacionadas

10

Nicole

24 mar 2023

·

Se alojó 2 noches

I did not like the breakfast. We paid for breakfast that I guess is apart of the buffet. It was burnt ham, old pancakes, old eggs, and I can't remember what else. I was unsure if anything was free or not. The hostess followed me with a bowl of oatmeal and told me it was $8 and some change. No big deal but there was no order to it. And it was stale. Other than that it was a good stay and I would recommend just not the breakfast.

10

David

28 ene 2024

·

Se alojó 2 noches

It was clean and the bed was very comfortable. The restaurant and bar are deserted and the food was not good.

8

Joleen

15 jul 2024

·

Se alojó 2 noches

The hotel and staff was very nice. The breakfast came with my stay but there is no way I would pay for that. It was pretty bad. Everyone complained about it. For the price we paid , almost $300 a night a NICE free breakfast should be included,

8

Hiren

27 may 2024

·

Se alojó 1 noche

The hotel was ok. The room had several oddities- the coffee maker wouldn’t work and the room Ac was exceptionally loud. Of far more important concern, the $16 breakfast buffett has the worst eggs I have ever tasted in fifty years of living. Tasted old, really old. I couldn’t proceed past the first bite and made the staff aware, though the eggs weren’t replaced in the buffet.

8

Rebecca

29 jul 2025

·

Se alojó 2 noches

I was a little surprised that for the amount I paid for the room that breakfast was not included. I was also surprised that I was expected to pay $2.oo a piece for the water bottles they left in the room for coffee. I also chose to stay at this particular hotel because they had an indoor pool. It was not working during our stay. Only one elevator was working, and considering all the rooms were sold out, it made waiting to get to and from our room around 20 minutes (waiting 10 leaving and waiting 10 returning.) Besides that, the room was clean so that's always a plus!

10

Luiz Lourenco

11 may 2025

·

Se alojó 2 noches

Good hotel, however, customer services was just ok. Breakfast not good at all.

8

Dana

25 ago 2025

·

Se alojó 1 noche

The hotel is in prime location, next to the mall and plenty of restaurants. Our issue was the smell of pot in the lobby and on the elevator. The pool was nice and we had it to ourselves. The beds were comfortable. But then we were expecting the usual free breakfast. To our shock, it was NOT free and the buffet was $16. We decided to go to McDonalds instead.

10

Gretchen

3 dic 2024

·

Se alojó 4 noches

The staff was wonderful! Leah went above and beyond! The room was very well equipped and the bed was very comfortable. I highly recommend staying here! If you do, be sure to get the Buttermilk Pancakes for breakfast! So good!

6

Delphine

30 ago 2024

·

Se alojó 4 noches

Good: - Wonderful location near the mall, Whole Foods and highway - Parking big enough to find a spot - Staff very sweet - Big room for parents with a stroller / child to run in the room, or for someone with a wheelchair Bad: - Not clean. My daughter white socks were brown every day after walking around in the room. I could see hair in the shower upon arrival. Microwave had spot of food. - Housekeeping is bad. I was surprised to see my room not being cleaned and heard from the hotel that they do housekeeping only every other day. I asked them to at least come to change the trash bag every day as my daughter uses diapers and the smell is not great. They came while I was out and put two huge trash bags in my room for me to take care of it but they did not remove the trash filled with the diapers of both previous days. The floor was dirty. They brought me a broom for me to clean it but did not get the clue that they should do the housekeeping. - Breakfast buffet is not worth it. $16 for a very small buffet which lack variety. - No restaurant on Sunday and Monday. The rest of the time it’s open but not good at all. More like fast food. - Not even a bottle of water offers upon arrival. Each small bottle is $3. - Only 1 elevator working. Wasted time waiting on elevator also shared with housekeepers/their huge cart, and they have priority. - Too expensive for what’s is provided. Other very famous hotels downtown are much better/cleaner (same cost) if parking not required.

8

Jim

30 abr 2025

·

Se alojó 3 noches

Honestly, the lobby furniture was dirty and stained. I did not use it. We were awaked our first night with hammering at 7am, I assume by maintenance. The room was clean but worn and beds were comfortable. The second day we tried the breakfast and they only had one poor lady doing everything. This includes the kitchen, area WOW. Hilton can do better.

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

Mes	Precio medio
enero	103 US$
febrero	133 US$
marzo	137 US$
abril	151 US$
mayo	138 US$
junio	126 US$
julio	145 US$
agosto	126 US$
septiembre	173 US$
octubre	177 US$
noviembre	113 US$
diciembre	105 US$

DO	LU	MA	MI	JU	VI	SA
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $157	17 $132
18 $150	19 $227	20	21	22 $259	23 $165	24 $148
25 $113	26 $136	27 $161	28 $152	29 $123	30 $111	31 $111

DO	LU	MA	MI	JU	VI	SA
1 $105	2 $146	3 $180	4 $172	5 $127	6 $118	7 $123
8 $111	9 $125	10 $129	11 $159	12 $142	13 $216	14 $145
15 $129	16 $155	17 $192	18 $181	19 $126	20 $181	21 $128
22 $112	23 $116	24 $122	25 $130	26 $125	27 $131	28 $123
29 $121	30 $139

Hilton Garden Inn Louisville Mall of St. Matthews

Precios para Hilton Garden Inn Louisville Mall of St. Matthews

Precios medios mensuales

Acerca de esta propiedad

Ubicación

Opciones de habitación

Habitación, 1 cama de matrimonio grande

Habitación Deluxe, 1 cama de matrimonio grande

Habitación, 1 cama de matrimonio grande, accesible para personas con discapacidad (Hearing)

Suite junior, 1 cama de matrimonio grande con sofá cama

Habitación, 2 camas de matrimonio, accesible para personas con discapacidad (Roll-in Shower)

Habitación, 2 camas de matrimonio, accesible para personas con discapacidad, bañera

Habitación, 2 camas de matrimonio, accesible para personas con discapacidad (Mobility & Hearing)

Suite, 1 cama de matrimonio grande con sofá cama (Mobility & Hearing, Roll-in Shower)

Habitación, 2 camas de matrimonio

Habitación Deluxe, 1 cama de matrimonio grande (Roll-in Shower)

Habitación, 2 camas de matrimonio, accesible para personas con discapacidad (Hearing)

Reseñas de los huéspedes sobre Hilton Garden Inn Louisville Mall of St. Matthews

¿Quién se queda aquí?

Opiniones de los huéspedes

Política del establecimiento

Instrucciones para la entrada

Interesante

Extras opcionales

Precios para las próximas fechas