Name: Hilton Garden Inn Louisville Mall of St. Matthews
Address: 400 Sherburn Lane, Louisville, Comté de Jefferson, US
Price range: 105 $US–259 $US per night
Rating: 8.85

Ce qu'en disent des voyageurs

Au Hilton Garden Inn Louisville Mall of St. Matthews, les voyageurs font l'éloge du personnel accueillant, des chambres propres et confortables, et de l'emplacement pratique à proximité du centre commercial, des restaurants et des autoroutes, tout en notant quelques lacunes occasionnelles au niveau du service et un entretien parfois irrégulier.

Les frustrations courantes incluent le stationnement payant, le petit-déjeuner qui n'est pas inclus et souvent décevant, ainsi que des problèmes d'installation tels que des ascenseurs lents ou en nombre insuffisant et des fermetures de piscine. Certains clients ont également signalé un système de chauffage/climatisation bruyant, du bruit dans les couloirs ou des problèmes d'équipement dans la chambre, tels que des accessoires cassés, des téléviseurs ou des cafetières défectueux. Dans l'ensemble, attendez-vous à un séjour pratique avec un personnel attentionné, des équipements modernes et quelques compromis.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les installations sont mitigées : les commentaires évoquent parfois un seul ascenseur lent ou hors service et des fermetures de piscine, ainsi qu'un stationnement payant ; d'autres ont apprécié les heures de calme, le patio/bar, ainsi que la blanchisserie et les salles de sport disponibles. Les heures d'ouverture du restaurant et les lecteurs de cartes de blanchisserie ont parfois causé des inconvénients.

Avis de voyageur à ce sujet

8

Stephen

13 sept. 2025

·

A séjourné 1 nuit

Elevator was slow

6

David

13 déc. 2025

·

A séjourné 3 nuits

5 story hotel with no not me functioning elevator

10

Kim

25 juin 2023

·

A séjourné 1 nuit

Area seems safe, kept up well, there is a great ice cream place about 10 minutes away called Greaters87 - a MUST STOP! The hotel was updated - the king bed was comfortable- showers with glass doors - air conditioning was great and kept the room very cool. Fridge did not work so well - they swapped it out -at first it was cooling and then stopped working again. HBO offered in room. Restaurant chef was ill this weekend so there was no room service and the restaurant is not open on Sunday - So I cannot comment on that. Front Desk Team is exceptional and always ready to help. Great place to take your dog - they offer a small area with bags available should you need one. I would recommend this hotel location.

10

Chad

3 mai 2025

·

A séjourné 1 nuit

Found and booked a Junior King Suite for $325 at 7pm the evening before the Kentucky Derby. I couldn't have been more pleased. Plenty of self parking. Easy check-in. Nice lobby. Fun hotel bar. Quiet outside patio space. Comfortable bed. Clean room. Spacious. Safe neighborhood and surroundings.

8

Rebecca

29 juil. 2025

·

A séjourné 2 nuits

I was a little surprised that for the amount I paid for the room that breakfast was not included. I was also surprised that I was expected to pay $2.oo a piece for the water bottles they left in the room for coffee. I also chose to stay at this particular hotel because they had an indoor pool. It was not working during our stay. Only one elevator was working, and considering all the rooms were sold out, it made waiting to get to and from our room around 20 minutes (waiting 10 leaving and waiting 10 returning.) Besides that, the room was clean so that's always a plus!

4

Jan

21 août 2023

·

A séjourné 2 nuits

A charge for parking, if i had known i would have parked at the mall next door

8

Dana

25 août 2025

·

A séjourné 1 nuit

The hotel is in prime location, next to the mall and plenty of restaurants. Our issue was the smell of pot in the lobby and on the elevator. The pool was nice and we had it to ourselves. The beds were comfortable. But then we were expecting the usual free breakfast. To our shock, it was NOT free and the buffet was $16. We decided to go to McDonalds instead.

8

Lucy

21 juil. 2024

·

A séjourné 5 nuits

Laundry room could use improvement. Also wish breakfast was free.

10

B

3 mai 2025

·

A séjourné 1 nuit

The hotel had strict quiet hours plus all the amenities for a vacation. Highly recommended

8

Dale

17 sept. 2023

·

A séjourné 2 nuits

Seemed to be quiet and safe. Was not happy pool was closed . Did not realized we would be charged for

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

Les avis sont variables : de nombreux clients ont trouvé les chambres très propres, mais des signalements récurrents font état de zones tachées ou sales, d'un service de ménage manquant ou peu fréquent, de fortes odeurs, voire de la présence de fourmis.

Avis de voyageur à ce sujet

8

Mary

8 août 2024

·

A séjourné 1 nuit

Although normally excellent had to fight ants in our room all night. The staff brought spray but didn’t help a whole lot. On pillows. Uggh

10

Tasha

10 mai 2025

·

A séjourné 1 nuit

Very clean hotel, excellent comfort, swimming pool, laundry room and exercise room and good breakfast. No hidden fees and deposit was cheap and got right back right after I checked out same day. This is my go to hotel any time I visit kentucky.

6

Timothy

16 févr. 2025

·

A séjourné 1 nuit

Staff was excellent. There was blood on our pillows and sheet when we get to get into the bed that night. Absolutely disgusting. Staff did bring us clean pillow cases and sheets. After we changed all bedding we were finally able to get into bed.

2

Troy

17 juil. 2023

·

A séjourné 2 nuits

Filthy room. Charging for water. Just dirty.

10

Beth

21 sept. 2025

·

A séjourné 2 nuits

Great location, staff wonderful and property clean.

10

Cristopher

29 sept. 2025

·

A séjourné 3 nuits

Great staff! Clean rooms, updated rooms! Great stay overall!

10

Tracey

25 août 2024

·

A séjourné 1 nuit

Room was clean, comfortable Bed and friendly staff

8

Shonda

12 sept. 2023

·

A séjourné 1 nuit

This is our go-to place when we stay in Louisville. We love the hotel but this time our room had a horrible smell. We roughed it out cause we didn’t want to complain.

6

Delphine

30 août 2024

·

A séjourné 4 nuits

Good: - Wonderful location near the mall, Whole Foods and highway - Parking big enough to find a spot - Staff very sweet - Big room for parents with a stroller / child to run in the room, or for someone with a wheelchair Bad: - Not clean. My daughter white socks were brown every day after walking around in the room. I could see hair in the shower upon arrival. Microwave had spot of food. - Housekeeping is bad. I was surprised to see my room not being cleaned and heard from the hotel that they do housekeeping only every other day. I asked them to at least come to change the trash bag every day as my daughter uses diapers and the smell is not great. They came while I was out and put two huge trash bags in my room for me to take care of it but they did not remove the trash filled with the diapers of both previous days. The floor was dirty. They brought me a broom for me to clean it but did not get the clue that they should do the housekeeping. - Breakfast buffet is not worth it. $16 for a very small buffet which lack variety. - No restaurant on Sunday and Monday. The rest of the time it’s open but not good at all. More like fast food. - Not even a bottle of water offers upon arrival. Each small bottle is $3. - Only 1 elevator working. Wasted time waiting on elevator also shared with housekeepers/their huge cart, and they have priority. - Too expensive for what’s is provided. Other very famous hotels downtown are much better/cleaner (same cost) if parking not required.

8

Jim

30 avr. 2025

·

A séjourné 3 nuits

Honestly, the lobby furniture was dirty and stained. I did not use it. We were awaked our first night with hammering at 7am, I assume by maintenance. The room was clean but worn and beds were comfortable. The second day we tried the breakfast and they only had one poor lady doing everything. This includes the kitchen, area WOW. Hilton can do better.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont généralement confortables et souvent décrites comme spacieuses avec des lits confortables, bien que certains clients aient été gênés par un système de chauffage/climatisation bruyant ou du bruit dans le couloir, ainsi que des problèmes d'entretien avec les accessoires, les téléviseurs, les stores occultants ou les cafetières.

Avis de voyageur à ce sujet

6

Curt

29 juil. 2025

·

A séjourné 1 nuit

A/C didnt work properly. Blackout shades did not come down, shower needed maintenance

10

Barbie

15 sept. 2025

·

A séjourné 1 nuit

Nice place! Super convenient to the highway. Appreciate the staff allowing our family to gather for social time in the lobby after attending my dad’s funeral. Comfy beds with super soft sheets too.

10

Stacy

15 août 2024

·

A séjourné 1 nuit

Very nice hotel! I stayed here one night while driving across the country and it was a great place to stay. Clean, well-lit parking lot, amenities and shopping centers nearby. The room was perfectly clean and comfortable. Would stay here again!

6

Vicki

5 juil. 2025

·

A séjourné 1 nuit

I liked the location downtown but there were several reasons I won’t stay there again. Didn’t really look like the pictures. The shower arm was broken and the coffee maker did not work. The tv did not have streaming capability. Parking was $21 not $10 like in the description.

8

Hiren

27 mai 2024

·

A séjourné 1 nuit

The hotel was ok. The room had several oddities- the coffee maker wouldn’t work and the room Ac was exceptionally loud. Of far more important concern, the $16 breakfast buffett has the worst eggs I have ever tasted in fifty years of living. Tasted old, really old. I couldn’t proceed past the first bite and made the staff aware, though the eggs weren’t replaced in the buffet.

8

Dana

25 août 2025

·

A séjourné 1 nuit

The hotel is in prime location, next to the mall and plenty of restaurants. Our issue was the smell of pot in the lobby and on the elevator. The pool was nice and we had it to ourselves. The beds were comfortable. But then we were expecting the usual free breakfast. To our shock, it was NOT free and the buffet was $16. We decided to go to McDonalds instead.

8

Brent

30 juin 2024

·

A séjourné 3 nuits

The television was in bad condition

8

Chrissie

23 mars 2025

·

A séjourné 2 nuits

It was a good stay but the beds are like sleeping on a slab of stone. I found it rather odd that the mirror was in the closet. I also found it odd that the lady at the front desk was sporting a sweater with large black skulls all over it

8

Jim

30 avr. 2025

·

A séjourné 3 nuits

Honestly, the lobby furniture was dirty and stained. I did not use it. We were awaked our first night with hammering at 7am, I assume by maintenance. The room was clean but worn and beds were comfortable. The second day we tried the breakfast and they only had one poor lady doing everything. This includes the kitchen, area WOW. Hilton can do better.

8

Christopher

24 août 2023

·

A séjourné 2 nuits

The onlybissue on this stay was that the air conditioner was very load. It had a rattle that kept me up. This is the only time i have experienced this while staying here. And thei is the 6th time in the last gew years of staying here.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le service est fréquemment salué pour sa gentillesse et son efficacité, avec un enregistrement facile et un personnel accommodant, bien que quelques clients aient signalé des difficultés à joindre le personnel, un suivi lent ou des réponses sèches en cas de problème.

Avis de voyageur à ce sujet

2

Hiromoto

1 sept. 2024

·

A séjourné 3 nuits

This was the worst hotel ever. We asked for cleaning up the room so many times, they haven’t done even 1 time during our 4 days stay. Can you believe that? This is not Hilton. This is WORSTON. But reception staff and the restaurant staff are all nice.

10

Max

21 déc. 2025

·

A séjourné 1 nuit

The staff is always friendly, and the hotel is very conveniently located—nice little hotel.

10

Melaney

26 déc. 2024

·

A séjourné 3 nuits

Everyone checking us in and out was amazing. Very friendly and helpful !

10

John B

21 févr. 2025

·

A séjourné 3 nuits

Love this property. Jarrod at the front desk is great. Looking forward to coming back.

10

Cristopher

29 sept. 2025

·

A séjourné 3 nuits

Great staff! Clean rooms, updated rooms! Great stay overall!

6

Rachel

14 déc. 2025

·

A séjourné 1 nuit

The heating/air unit in our room was so loud we could not sleep. When we checked in we were handed our key and told nothing else about breakfast or ammenities. When we tried to speak to someone about the loud heat/ac, we could not find anyone who worked there to speak to.

2

FATIH

30 déc. 2022

·

A séjourné 19 351 nuits

Terrible staff

10

Donise

30 sept. 2024

·

A séjourné 1 nuit

Jared and the staff are wonderful!

10

Gretchen

3 déc. 2024

·

A séjourné 4 nuits

The staff was wonderful! Leah went above and beyond! The room was very well equipped and the bed was very comfortable. I highly recommend staying here! If you do, be sure to get the Buttermilk Pancakes for breakfast! So good!

4

Stella

23 août 2025

·

A séjourné 2 nuits

they charged my card alot more than i was told at check in. they charge for seevice pets which i have never experienced before. They also charge you to park at the hotel and NONE of this is disclosed when checking in. So please be warned when you arrive, you'll be charged for random things without your concent. manager is unresponsive.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Très pratique à côté de Mall St. Matthews et à proximité des restaurants, des commerces et des autoroutes ; plusieurs clients ont mentionné se sentir en sécurité et l'endroit est facile à trouver. Certains ont toutefois noté des problèmes de circulation ou de stationnement.

Avis de voyageur à ce sujet

10

Erika

28 sept. 2025

·

A séjourné 5 nuits

Whole foods is right around the corner and close to shopping.

10

Kathleen

26 mai 2025

·

A séjourné 2 nuits

I have stayed here once before and thought it was pretty good. That’s why I am back. It’s nice and convenient to the highway and has plenty of stores around me. There are plenty of restaurants to choose from - it’s definitely a quiet area and a perfect place to stay

10

JENNIFER

2 déc. 2024

·

A séjourné 1 nuit

Excellent property. Very clean. Friendly staff. Close to shopping and restaurants. Very close to Norton Women and Children’s Hospital. Highly recommended

10

Ronny

30 mai 2025

·

A séjourné 3 nuits

The hotel is next to a mall and several nice restaurants.

10

Beth

21 sept. 2025

·

A séjourné 2 nuits

Great location, staff wonderful and property clean.

8

shawn

11 juin 2023

·

A séjourné 5 nuits

Nice hotel near St Mathew’s Mall. Felt a little unsafe at night in parking lot.

10

Henry

20 sept. 2025

·

A séjourné 2 nuits

Nice clean hotel close to the highway and amenities.

10

Amy

15 déc. 2024

·

A séjourné 2 nuits

Very convenient to many restaurants and easy to locate.

10

sherette

25 mai 2025

·

A séjourné 2 nuits

Perfect location

8

Sarah

6 mai 2023

·

A séjourné 2 nuits

It is in a nice location close to shopping and restaurants.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Le petit-déjeuner n'est pas inclus et est souvent considéré comme limité ou offrant un mauvais rapport qualité-prix, bien que certains clients aient apprécié certains plats. Le restaurant/bar sur place a des heures d'ouverture limitées ou des fermetures occasionnelles.

Avis de voyageur à ce sujet

10

Nicole

24 mars 2023

·

A séjourné 2 nuits

I did not like the breakfast. We paid for breakfast that I guess is apart of the buffet. It was burnt ham, old pancakes, old eggs, and I can't remember what else. I was unsure if anything was free or not. The hostess followed me with a bowl of oatmeal and told me it was $8 and some change. No big deal but there was no order to it. And it was stale. Other than that it was a good stay and I would recommend just not the breakfast.

10

David

28 janv. 2024

·

A séjourné 2 nuits

It was clean and the bed was very comfortable. The restaurant and bar are deserted and the food was not good.

8

Joleen

15 juil. 2024

·

A séjourné 2 nuits

The hotel and staff was very nice. The breakfast came with my stay but there is no way I would pay for that. It was pretty bad. Everyone complained about it. For the price we paid , almost $300 a night a NICE free breakfast should be included,

8

Hiren

27 mai 2024

·

A séjourné 1 nuit

The hotel was ok. The room had several oddities- the coffee maker wouldn’t work and the room Ac was exceptionally loud. Of far more important concern, the $16 breakfast buffett has the worst eggs I have ever tasted in fifty years of living. Tasted old, really old. I couldn’t proceed past the first bite and made the staff aware, though the eggs weren’t replaced in the buffet.

8

Rebecca

29 juil. 2025

·

A séjourné 2 nuits

I was a little surprised that for the amount I paid for the room that breakfast was not included. I was also surprised that I was expected to pay $2.oo a piece for the water bottles they left in the room for coffee. I also chose to stay at this particular hotel because they had an indoor pool. It was not working during our stay. Only one elevator was working, and considering all the rooms were sold out, it made waiting to get to and from our room around 20 minutes (waiting 10 leaving and waiting 10 returning.) Besides that, the room was clean so that's always a plus!

10

Luiz Lourenco

11 mai 2025

·

A séjourné 2 nuits

Good hotel, however, customer services was just ok. Breakfast not good at all.

8

Dana

25 août 2025

·

A séjourné 1 nuit

The hotel is in prime location, next to the mall and plenty of restaurants. Our issue was the smell of pot in the lobby and on the elevator. The pool was nice and we had it to ourselves. The beds were comfortable. But then we were expecting the usual free breakfast. To our shock, it was NOT free and the buffet was $16. We decided to go to McDonalds instead.

10

Gretchen

3 déc. 2024

·

A séjourné 4 nuits

The staff was wonderful! Leah went above and beyond! The room was very well equipped and the bed was very comfortable. I highly recommend staying here! If you do, be sure to get the Buttermilk Pancakes for breakfast! So good!

6

Delphine

30 août 2024

·

A séjourné 4 nuits

Good: - Wonderful location near the mall, Whole Foods and highway - Parking big enough to find a spot - Staff very sweet - Big room for parents with a stroller / child to run in the room, or for someone with a wheelchair Bad: - Not clean. My daughter white socks were brown every day after walking around in the room. I could see hair in the shower upon arrival. Microwave had spot of food. - Housekeeping is bad. I was surprised to see my room not being cleaned and heard from the hotel that they do housekeeping only every other day. I asked them to at least come to change the trash bag every day as my daughter uses diapers and the smell is not great. They came while I was out and put two huge trash bags in my room for me to take care of it but they did not remove the trash filled with the diapers of both previous days. The floor was dirty. They brought me a broom for me to clean it but did not get the clue that they should do the housekeeping. - Breakfast buffet is not worth it. $16 for a very small buffet which lack variety. - No restaurant on Sunday and Monday. The rest of the time it’s open but not good at all. More like fast food. - Not even a bottle of water offers upon arrival. Each small bottle is $3. - Only 1 elevator working. Wasted time waiting on elevator also shared with housekeepers/their huge cart, and they have priority. - Too expensive for what’s is provided. Other very famous hotels downtown are much better/cleaner (same cost) if parking not required.

8

Jim

30 avr. 2025

·

A séjourné 3 nuits

Honestly, the lobby furniture was dirty and stained. I did not use it. We were awaked our first night with hammering at 7am, I assume by maintenance. The room was clean but worn and beds were comfortable. The second day we tried the breakfast and they only had one poor lady doing everything. This includes the kitchen, area WOW. Hilton can do better.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	103 $US
février	133 $US
mars	137 $US
avril	151 $US
mai	138 $US
juin	126 $US
juillet	145 $US
août	126 $US
septembre	173 $US
octobre	177 $US
novembre	113 $US
décembre	105 $US

di	lu	ma	me	je	ve	sa
1 $105	2 $146	3 $180	4 $172	5 $127	6 $118	7 $123
8 $111	9 $125	10 $129	11 $159	12 $142	13 $216	14 $145
15 $129	16 $155	17 $192	18 $182	19 $126	20 $181	21 $128
22 $112	23 $116	24 $122	25 $130	26 $125	27 $131	28 $123
29 $121	30 $139

Hilton Garden Inn Louisville Mall of St. Matthews

Prix pour Hilton Garden Inn Louisville Mall of St. Matthews

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Chambre, 1 très grand lit

Chambre Deluxe, 1 très grand lit

Chambre, 1 très grand lit, accessible aux personnes à mobilité réduite (Hearing)

Suite Junior, 1 très grand lit et 1 canapé-lit

Chambre, 2 grands lits, accessible aux personnes à mobilité réduite (Roll-in Shower)

Chambre, 2 grands lits, accessible aux personnes à mobilité réduite, baignoire

Chambre, 2 grands lits, accessible aux personnes à mobilité réduite, baignoire (Mobility & Hearing)

Suite, 1 très grand lit et 1 canapé-lit (Mobility & Hearing, Roll-in Shower)

Chambre, 2 grands lits

Chambre Deluxe, 1 très grand lit, accessible aux personnes à mobilité réduite (Roll-in Shower)

Chambre, 2 grands lits, accessible aux personnes à mobilité réduite (Hearing)

Avis des voyageurs sur Hilton Garden Inn Louisville Mall of St. Matthews

Qui séjourne ici ?

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Bon à savoir

Suppléments facultatifs

Prix pour les dates à venir

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $132	17 $131
18 $150	19 $227	20	21	22 $259	23 $165	24 $148
25 $113	26 $136	27 $161	28 $152	29 $123	30 $111	31 $111