Box Residence Hotel & Apartment

I am writing this review to share my incredibly disappointing experience with The Box Hotel, which I would not recommend to anyone. The photos on their booking site are completely deceptive and do not accurately reflect the actual condition of the property. I had booked this hotel for my security and driver while visiting the country, paying in full for one room and planning to pay for the other upon arrival. However, upon arrival, I was told they had no record of either reservation. I was forced to wait for hours while they tried to resolve the issue, which they never informed me why they couldnt find the reservation. I attempted to pay for the second room via electronic payment but due to their terrible wifi connection it did not go through. They insisted I send the payment to a Bank of America Zelle account, which I did on my second attempt. After leaving the premises, my original payment finally went through, leaving me double charged. When I contacted the hotel for a refund, they initially agreed to reimburse me but then refused to follow through. The owner of the establishment was manipulative and played unnecessary games, making the process incredibly frustrating. To make matters worse, the hotel’s facilities were abysmal. The toilets overflowed into the rooms, and there was an entire day without running water. This level of negligence is unacceptable for any guest. Dealing with this establishment was an absolute nightmare, & I have yet to receive a refund overpaying

The room smelled. The water in shower wouldn't drain, obviously the drain was plugged. I complained to the manager and was told "you'll just have to deal with it." The free "breakfast" is nothing more than tea and bread.

Amazing

Nice adult property it will be recommended to passport and world traveler friends. The wifi policy is not good and wifi was not great. The bar lacked local aka Nigerian options. Why would travelers want to come over 5,000 miles to drink just what they have back home. Just sayin more local drink options. They don't have visa or master card service. So be extra prepared before entering the country.