布魯克林 Insignia 飯店 Ascend Collection 飯店

My husband and I stayed here over the Labor Day weekend. Hotel was very clean, but small. I’ve never seen a hotel room that small, lol. Front desk staff were polite and friendly. Only downside is the location in Sunset Park. No street parking, since it is a busy area, but you can pay for valet parking next door. The garage is connected to the hotel which was very convenient.

The parking set up there is far better then most other Hotels in New York.

It says they have parking but when we arrive they said no parking

One night business meeting. Listing says free parking; not unless you find it on the street. All ok in hotel. Very crowded, dirty 'chinatown'. Location.

No free parking, over night parking $33.

The room I had is very small. There was no furniture except for a cabinet to hang clothes, a very small desk and two very small nightstands. Very clean and reasonably priced. Street parking or the adjacent parking lot for $30 per day.

Parking was super easy and convenient

Not a huge room but had everything I needed and the room was very clean and modern looking. No rug in the room (had faux wood floor) so there were no ugly carpet stains. Everything looked clean and fresh. In a very congested area but parking garage is located right next to hotel. Valet parking offered is a bit confusing as you can’t drive up to front door of hotel. Drive into parking garage and attendant will take the car from there. Just tell him you are at the hotel. I would stay here again.

My stay overall was good except no parking and the garage was too expensive for an hr.

The breakfast is no good , and there are no gym !

Very quiet for a NY Hotel. Slept well, very clean and well located.

The Keurig coffee machine in the room was full of maggots. Unfortunately, I did not notice that until after I used it and I was so disgusted when I realized it.

Room was small roaches in bathroom.

Shortly after checking into my room at the Insignia Brooklyn, I found specs of dry blood on one of my bed sheets. Upon informing, showing the front desk clerk the blood and requesting new sheets, they were delivered. Having been inconvenienced by the blood on the initial night, I expected some sort of accountability on the part of the hotel by way of a refund for the initial night, they refused. Very disappointing service

The hotel is exceptionally clean, and our room was quite nice.

Our first room was infested with ants and my 3 year old daughter has bug bites on her legs and ankle. When we were moved to a new room, there was burn marks on the curtains and the shower wall had hair all over it. Don’t be fooled by the fancy name and logo, this is not worth the price.

The room that I was in had bed bugs and roaches in the closet and bed

Very clean rooms and friendly staff

Very nice and clean hotel

Clean modern and just what I needed for my quick visit.

The room is very tiny, the walls are paper thin, I could heard every word from the hallway and rooms from next door. It was so hard to sleep and didn’t feel private at all.

Hotel super clean and the front desk girl was amazing! No fridge or microwave so that wasn’t ideal and the room is small! I know the bed said a queen but it felt like a full. Side note. If you are a light sleeper this is not the place for you. All morning I could hear people in the hall like they were in our room. Very very clean! Safe location.

Room was shockingly small. Photos are...creatively shot. Staff was responsive and courteous but overly friendly.

Had a short stay but the bed was comfortable and clean as well as the bathroom. Definitely recommend for 1 night stay or 2. Rooms are too small for longer stays

No refrigerator in the room make everyday life a little difficult, especially I stayed 12 days with hot temperatures.

Small room and no fridge

The room was tiny and very noisy. We were on the ground floor and near an ice maker. There was not any sound proofing from the door to the room or the walls. We could hear our neighbor snoring. Unfortunately there any better choices in this area.

No double queen size bed. Room too small to walk. Not good for family. No refrigerator.

The rooms were clean , but kind small . I had two double beds and it was kind tight for three people . The price it was responsible, this hotel is in Korean town . It is a parking right next door very convenient and the parking prices were very good .

Nice property; no refrigeration in rooms.

I arrive to check in no one was at the front desk to let me in the lobby i was lucky enough a guest who was already checked in let me in it was about 2 am got into the lobby i waited up to 2hours before a guy came he looked like he was sleeping he didn't introduced his self or anything i asked him if he is the one supposed to be at the desk he said yes i told him i was waiting over 2hours he didn't apologize or anything his response was where is your ID AND CREDIT CARD AND IF WE STILL NEED THE ROOM OR WHAT? MIND YOU MY CARD WAS CHARGED ALREADY HOTEL GOT MY MONEY EVEN BEFORE I CHECKED IN..i was treated with no respect i never got to my room until 4.45 am and had to check out for 11am i don't recommend this hotel if you are black i will never stay here ever again when i travel i also contact the manager by email onto this day i never got an response....

Check in was seamless, front desk was friendly and helpful.

Guy that worked at 9:30 pm very rude and nasty . He was condescending, dishonest and a bit racist. If there are cameras the owner can play back my interaction with him. He started out telling me in order to give me a total on my reservation I had to give him my credit card first. I asked for upper floor and he said I would have to take what they had which he never told me until I looked at card. A couple came in just after no reservation and he gave them upper floor. I asked him if he thought about his actions he just shrugged his shoulders and advised that I could complain if I wanted to even providing me with his managers card. This behavior is unacceptable, unprovoked and certainly not warranted. I have stayed in the most prestigious hotels across country and never have I been treated in this mannet

Very nice and clean. We stayed for four nights. Staffs were very friendly. High recommendation !

Hotel not returned my deposit

Without any evidence, they just withheld the deposit for any reason. Several of my friends have also encountered this situation here. They will never come here again.

Very Poor Customer service, staff are rude and impatient with customers. Front desk staff were not polite to customers.

Friendly, accommodating staff and I nice atmosphere.

The staff is super respectful and friendly.

I couldn’t make the stay because I contracted Covid. I tried to call to cancel my stay and no one answered the phone for hours. The one time someone answered they put me on hold for 5 minutes and then hung up. Terrible service.

The hotel and staff were fantastic. Room was small but clean. The hotel is situated in a busy part of Chinatown in Brooklyn. Streets are busy and dirty, but we always felt safe there. The subway station is just around the corner. We would stay here again.

Great location for travelers! There are a lots of restaurants and markets around. It’s 2 minutes away from subway! Room is clean, staffs are helpful and friendly. I definitely recommend this place

Hotel was nice but the location is not ideal for shopping or dining.

I love this place. close to the subway. My second time staying here.

The room are very clean, the surrounding area is not great. Very close to the subway, very convenient.

Super convenient location just a block from the N train. Plenty of asian eateries as it is next to 8 ave (Brooklyn's Chinatown). Theres a Tesso (japanese everything store) right next to the hotel, super convenient. The rooms itself was compact but enough room for 2 check in size suitcases w/o blocking. Property is clean and well maintained. The continental breakfast was simple but a nice touch.

Very close to the subway and a lots of restaurants nearby. Room is clean

Staff was friendly and our room was updated and clean. The hotel is really close to the Subway station at 8th Ave which was extremely convenient!

Measured by NYC standards, this is an excellent hotel. Yes, the rooms are small--but so what? When you're in NYC, you should only be in your room to sleep. It was clean, the staff was friendly, and the bed was comfortable. Know that you will be on a commercial street in the heart of Brooklyn's Chinatown, and it's about an hour on the subway to Times Square. I'm a city person so I thought the location and the subway travel was fine--I was primarily there for an event in Brooklyn anyway. I would recommend this hotel easily.

Clean property and close to the subway

Great little hotel right off of the 8th Ave N Train MTA stop, bed was very comfortable, 24-hour free coffee, unreal amount of great Chinese food options right outside the door.

The staff seemed religiously dedicated about keeping the hotel clean. The room and bathroom were spotless! They have free hot coffee, decaf, and hot water offered at all times in the lobby, which was great.

The breakfast can be better.

Very clean Property. Room and all areas. The breakfast buffet was very good even though it did not include anything hot still lots to choose from. Wish there were some better, riper fruit options. Convenient neighborhood located right next to many train stations. Right in the heart of Chinatown if you’re looking for that.

Super convenient location just a block from the N train. Plenty of asian eateries as it is next to 8 ave (Brooklyn's Chinatown). Theres a Tesso (japanese everything store) right next to the hotel, super convenient. The rooms itself was compact but enough room for 2 check in size suitcases w/o blocking. Property is clean and well maintained. The continental breakfast was simple but a nice touch.

Everything was good once again but my bed made noises like the boxspring was broken. Also the breakfast is very very basic and the coffee is warm not hot.

This hotel was decent, but in a very busy area in Chinatown underground parking costs $38, or you can park on the street. Breakfast basically doesn't exist. Except for a few muffins and coffee.

It is a clean hotel, at some distance from Manhattan. For those from Western Europe it will be an experience to have a breakfast with only cookies and the like

Quick walk to Subway. Continental breakfast was fine (cereal, oatmeal, toast, bagels, bananas, apples, yogurt). Very loud room next door (definitely not sound proof rooms as they claim). I called to complain at 2am and it was dealt with.

The hotel was very clean and the staff was friendly and helpful. The continental breakfast was well stocked. My criticisms would be that there weren’t any towel racks or hooks in the bathroom in the room did not have any hooks or towels racks which was a pain and the mattress was a bit sunken in the middle. However, our three day visit was comfortable overall.