蘭卡斯特西燭木套房飯店 IHG 旗下飯店

The door screeched very loudly to the room and to the bathroom. The water in the pool smelled horrendous and there was no hot breakfast—not even free hot chocolate

Great condition, helpful staff, easy parking and close to where I needed to go.

The property is in a very quiet and easily accessible area. The receptionists were very courteous and helpful. The one problem that I would have to complain about is that the pool was not in working order. I have stayed at this place before and the stay was great. I took my granddaughter on vacation for her theirs birthday. She was very excited about being able to go swimming. I called the hotel a week before to make sure that the pool was in working order. When I arrived the pool was extremely cold, I was told that the pool’s motor wasn’t working but the part was on order. This was not working from Monday through Thursday. I was upset but at this point it was nothing that could be done for the vacation at this point.

We went to the Dutch Apple Theatre and this hotel made it easy to get to and from the show. The room was a good size. The ice maker was out of order, there were some stains on the carpet at the elevator and the front counter clerks were helpful but we had to wait longer than we should have for someone to show up to answer our questions.

There was a pervasive smell in the room either in the garbage disposal or behind the refrigerator. Used our own Febreeze in order to tolerate it. Water in the pool was murky, uninviting, disappointing. TV had a tinny sound. Shampoo etc holder in the tub was falling off the wall. Could hear people walking in unit above us.

Our stay was great. The staff were friendly and accommodating. The room was clean, spacious, and comfortable. Having the kitchenette was very convenient and the free laundry services were a plus! Already booked rooms for our future trips!

Everything you'd want from a hotel. Large rooms, friendly staff, easy open air parking.

We stood the weekend of memorial Friday till Sunday. We booked it so that our grandchildren could get in the indoor pool. We went to the indoor pool on Friday and noticed that the water wasn’t clear then on Saturday when we went back it was closed. The staff said there was bacteria in it and that it will be closed for the next two weeks until the pool guy came and clean it. So if you’re going there to go to the pool call first to make sure it’s open and clean. Other than that issue it was a great stay and we loved our room.

Great stay. Was visiting my granddaughter at college. Room was excellent. Coffee great every morning. Only issue, and one of the main reasons I picked this hotel was it had a heated pool that I wanted to use. Unfortunately it was set at 69 degrees. Not what I consider heated

Busted towel bar in the bathroom - bar laying on the sink. Hair in the shower. One of the two elevators was not working upon check in - second elevator not working upon check out. Had to carry all my stuff down 3 flights of stairs.

Nice clean hotel.

Nice hotel but they need exterminated, roaches

The room looked ok at the first view but once I got comfortable and ready to lay down the stand next to my bed had endless spiderwebs behind it and the sheets had stains on it

Clean and well kept

Room was roach infested.

Room was a little dirty and the heat wasn't working, Internet and TV were terrible and bathroom was not very clean.

The room was clean and the common areas were clean.

My first room had a terrible smell of mildew and the hallway of the third floor smelled like raw onions. My second room had a floor that your shoes stuck to every time you took step, the pots had food residue in them, the silverware was filthy, there was a frame on the wall with no picture in it, the hair dryer didn't work, there was a chair missing and the other chair had pretty bad worn marks. That's to name a few. You couldn't pay me enough to stay there again.

Room was clean. The towel rod in the bathroom was missing.

The staff was professional and cordial. There are some housekeeping issues requiring maintenance. The bathroom was noted with some mold. Also the kitchen area needed tidying. But overall grateful for the stay

Very good with the whole room and kitchen design. Definitely looking forward to future bookings.

I stood here for the 2nd time with this one being about 12 years later. The parking area isn’t so great but it was convenient for travels after Hershey. The room was appointed as expected. The only issue I could complain about was that the tv was kind of small for the size of the room. Rooms starting to show their age. Hotel in general seems to be well maintained.

Every room is a kitchenette, that made it very easy for me to stay on my diet. The hotel is one of the quietest I've ever stayed in. I did suggest that they provide more than 2 of each of the dishes when the person is staying 5 nights. They did provide soap and and there was a dishwasher. Also suggested that a small throw be available upon request, the recliner was great.

large room, comfy beds

Overall, rm. 320 very good. However, The refrigerator made noise throughout the night which disturbed our sleep..May have been the icemaker as it did not make much ice during our stay.

It was great to have a full size kitchen. Very spacious, clean and modern.

Room was a little dirty and the heat wasn't working, Internet and TV were terrible and bathroom was not very clean.

Our room was next to the elevator which was very noisy. The parking lot outside was noisy. The fitted sheets wouldn’t stay on the bed. There were hand prints on our bathroom door. The microwave clock light was so bright I had to cover it up with a towel every night.

Our stay was great. The staff were friendly and accommodating. The room was clean, spacious, and comfortable. Having the kitchenette was very convenient and the free laundry services were a plus! Already booked rooms for our future trips!

Everything you'd want from a hotel. Large rooms, friendly staff, easy open air parking.

The warm greeting received upon arrival made our day.

I left out of my room Saturday morning 3/22/24 around 10 am to leave for the day. the cleaning lade was heading into the room across from me - so my room was next. When I returned back to the hotel later that evening around 7 o'clock - as I was walking up to my room, I noticed the door was open and the light was on. I did not leave the room like that. I immediately contacted the front desk. The front desk apologized. I asked to speak to the supervisor - they said they would be in later that evening. I left my name/number/email. I left out to get something to eat. came in around 9:30 pm and went to the front desk for an update. They said the supervisor was notified - but no-one reached out to me regarding the issue. Checked out today around 9am, Sunday March 23 - advised the desk that no-one still reached out to me. The lady at the desk reassured me she spoke to the supervisor and he was aware of the situation. Called the hotel around 2 o'clock - spoke wit the same lady and advised I still did not hear anything and she advised she mentioned it to him again. It is now 6 o'clock and still nothing. This is unprofessional and unacceptable especially since I frequent this hotel at least 2-3x a year for my son's tournament. A RESPONE is NEEDED ASAP. UNACCEPTABLE

Where do I start: Room door on one room was not latched. Thermostats were set to 81 degrees. Blow dryer missing from one room. No employees at the desk from at least 4:45am till 7:00am. Night stand in one room was splashed with something. I believe this could be a nice property if it were properly staffed. As it is....never again.

Ali front desk host is top tier resourceful very hospitable

Front Desk Staff. Cathy is amazing! She makes sure your stay is wonderful and she is always pleasant!

Still new hotel and hopefully they’ll keep their standards. The reason why I rated this facility really high.. Kudos to the front desk employees. Good customer service..

Check in was simple. Had some issues with the room but the check in staff came right up and took care of everything

Very friendly and helpful staff!

Our stay was great. The staff were friendly and accommodating. The room was clean, spacious, and comfortable. Having the kitchenette was very convenient and the free laundry services were a plus! Already booked rooms for our future trips!

I was there on business. Check was a bit of a nightmare. The receptionist was rude and had no patience. My 14 year daughter was upset. Checking out I was not able to get a receipt because she said the printer was not cooperating. So I was told that I will be emailed a receipt. Never got it. Your hotel is beautiful. Your receptionist , check in desk is not professional at all. I travel a lot and the colored hair with the no personality at your front desk is not good for your business.

Great location

Great condition, helpful staff, easy parking and close to where I needed to go.

Great location when going to Dutch Apple dinner theater. Comfortable bed and accommodations

Check in was efficient and reception was friendly and helpful. Although a lot of construction under way, liked our location as close to many restaurants and shopping, shows etc.

Convenient location. Quiet. Highly recommend

It was a little bit out of town but if you were going to Dutch apple theater as we were it was perfect

We went to a show at the Dutch Apple Dinner Theater and the hotel was close and comfortable. The bed was comfortable and we slept well.

This place was fine for what we needed. Me and my family were there for three days and needed a place my wife and I could work remotely from. Everything was reliably clean — as indicated from the website — good A/C (we like it cold at night) and friendly and capable staff. Surroundings are undergoing a little change right now as the road is being widened (causing a bit of I’m sure short-term construction noise). Currently not what I would call a walkable area, or one where you might choose to walk. Then again, I’ve seen way worse. Separately, we ended up really loving the nearby Centerville Diner. The very first diner where I think I’ve ever had the guts to order a salad, which was incredibly — and unexpectedly— fresh, I’ll add. If looking for inexpensive though high-quality food — PLUS, as I was, trying to stick to a low-cal diet — this place more than delivers.

Everything was excellent at this property; however, there was a lot of construction going on and when we went to return to the property after going to the Dutch Apple Theater the road was blocked. We had a Garman and were able to get to the property the "back" way. I realize this was not the property\'s fault.

Clean, safe and conveniently located to my child’s college.

The door screeched very loudly to the room and to the bathroom. The water in the pool smelled horrendous and there was no hot breakfast—not even free hot chocolate

Add gallon of water in the small shop.

The accomodations were very nice; with quick and easy check in. Easy access to many local destinations. This hotel does not offer breakfast, but there many eating places nearby.

Clean facility, nice gym and indoor pool area. No vending macines but there is a small convenience sreain the lobby. Only complaint is I booked a queen micro suite and the beds were most definitely not queen size.

I liked that the hotel was close to the activity. I was unhappy there wasn't breakfast available in am.

Only there (1) night but loved the suite room. It was spacious. King size bed. It had a small kitchen with full size fridge and sitting room. Big bathroom also. Very comfortable and quiet during sleeping hours considering it was New Years Eve. Very clean also. Downside is there is no breakfast or bar on premises which hubby would have preferred. There is an indoor pool but we did not use it so I cannot comment on it. It’s 3 min away from Dutch Apple theater which was a plus given our New Year’s Eve venue was there and a short drive.

Its need breakfast

This place was fine for what we needed. Me and my family were there for three days and needed a place my wife and I could work remotely from. Everything was reliably clean — as indicated from the website — good A/C (we like it cold at night) and friendly and capable staff. Surroundings are undergoing a little change right now as the road is being widened (causing a bit of I’m sure short-term construction noise). Currently not what I would call a walkable area, or one where you might choose to walk. Then again, I’ve seen way worse. Separately, we ended up really loving the nearby Centerville Diner. The very first diner where I think I’ve ever had the guts to order a salad, which was incredibly — and unexpectedly— fresh, I’ll add. If looking for inexpensive though high-quality food — PLUS, as I was, trying to stick to a low-cal diet — this place more than delivers.

Room was a good size with everything we needed. Food was not provided

Great stay. Was visiting my granddaughter at college. Room was excellent. Coffee great every morning. Only issue, and one of the main reasons I picked this hotel was it had a heated pool that I wanted to use. Unfortunately it was set at 69 degrees. Not what I consider heated