Aparthotel Messe Laatzen

Mycket enkelt boende men det mesta man behöver fanns där. Funkar några nätter.

Fint sted men meget larm fra sporvogne hele natten

Terrible experience i will never come back to this place again. The checkin was not smooth at all, all e-mails sent in German language, at the property information was displayed in the same language. No guidance for people who are not speaking the language. More than that, they are requesting me to pay an extra tax of €3.89 as apparently I didn’t complete the check in at the machine and i used some emergency type of check in which was not explained to me.This was not explained for the beginning, nor on Expedia. Lack of transparency, poor customer service and clearly not professional. I will also submit a formal complaint i think customers should not experience something like this.

I only have positive things to say about the room itself: spacious, clean, fresh sheets, comfortable beds, and a kitchenette with the basics you might need. The bathroom is large as well. The train station is just 100 meters away — you can feel some vibrations and hear it a bit, but it’s not very disturbing. What happened to me was that I booked through Hotels.com and paid with Klarna. When I checked in at the hotel, the exact same amount was charged again, plus the tourist tax. At check-out, I couldn’t check out myself using the screen, so I called the hotel. The man on the phone was super friendly, spoke English, and explained that I would get a refund a bit later. I haven’t received it yet, but I trust that it will come.

Överlag helt ok boende, inget märkvärdigt, men om man bokar genom Hotels.com kräver de att man även betalar på plats, hela kostnaden, vilket är både absurt och orimligt.