Apartment 4 Pheonix Flats

The apt was clean enough. Felt a bit like being in a dormitory. The soap dispensers were half full. Ashtray with cigarette butts was left outdoors on the table and was filled with rain water. Most disappointing was the shower. It looked new, but did not work properly. Hot and cold and hot and cold water. Needs to be corrected.

It was great to have a washing machine. Didn’t notice that the dryer was out the door and in its own room until I’d already dried everything by hanging it around the apartment. Oops!

Overall, a great lodging in the heart of a quaint community. It was just a short walk from shops, restaurants, and a grocery. (BTW, if you arrive late, like we did shortly after 8, either quickly make to a restaurant–most close their kitchens by 8:30–or do what we did, go down the street toward the grocery near the water's edge and pick up things you can cook). Like all the B&Bs in UK that we stopped at, the fridge is not stocked so you will have to stock it yourself and then probably dump or leave behind what you don't use up. I was disappointed that they only had three forks between the four of us. I hope that they will add more of those in the future, but that was a minor inconvenience, really. It was great that they had a communal clothes dryer in the middle bottom floor of the the apartments. That was not something we found at most UK B&Bs, where you had to use a drying horse or find a line outside to hang your clothes. Oh, one more word of advice: PAY ATTENTION TO THEIR REQUEST THAT YOU NOTIFY THEM AT LEAST 72 HOURS IN ADVANCE OF COMING. After you notify them they will email or text you instruction but it takes them a while to get to their messages. We read of others who were frustrated they couldn't get a hold of them to retrieve a key to get in but I really think those guests missed the request to notify them at least 72 hours beforehand. If you do that I think you will really enjoy your stay there. But if you're staying in Flat 3 the lock box code is... OK, JK

Stay was fine but there was some hiccups for my check in as the accommodation did not send me any instructions or access code to enter the property prior to my arrival. Also there is NO 24/7 Front Desk as stated in Hotel.com posting of the property. I also had a hard time contacting the primary contact for the apartment I rented as the phone always went to a voice mail. Was stuck outside for a good half an hour to an hour or so in freezing evening. Finally managed to get hold of a secondary contact person who provided me with the access code to the lockbox. It could be partially my fault as I didn't email the property at least 3 days in advanced to arrange for my check in as stated in the Special Instructions in Hotel.com. However, most other accommodations will usually send communication in advance prior to guest arrival with instructions to access the property. Hope this will improve in the future.

Great location