Sakura Apartment

Ok, so where to start with this review. from the top, the reception was difficult to find as it’s just a food outlet acting as a reception and the lack of car parking made it even worse, not only for check in but the entire stay at the establishment. The title of so called "Rose Lane serviced apartments" is a huge LIE... This has to be the worst place I have ever stayed. The establishment needs to take "serviced" out of the title, as this apartment was dirty and uncleaned, with terribly dirty walls, floors and some sort of smell. I've stayed in cheap backpackers which have been cleaner. Then there was the next serious issue of the lack of maintenance. The place had a broke glass stove top, microwave surrounds with exposed screws, damaged to the dirty walls, a missing towel rail which had sharpe exposed metal bits left and glass panelling of the rooms damaged. The last so called main service part of this apartment was an opened carton of milk for the supposedly service the tea and coffee facilities. YUCK, someone else's opened carton of milk. Pass. Another note was the extended period in which the security deposit was held for after checking out. It took over 4 weeks to get it back even after multiple attempts to communicate with the complex the need to get it back, which all except 1 (12 total) went unanswered, with this clearly being a copy and paste response with a link to Wikipedia for some reason. If would definitely not recommend this place.

The check in process is very confusing. The instructions need to be clear. At first I was given instructions to check in at the property address, this is NOT the case, the check in is down the road at a cafe shop front. If this was specified in the original instructions this would have saved wasted time. I also noted that other guests were given the same confusing instructions. The young lady I dealt with at the cafe was lovely but obviously can only do the basics as I had a request that I had emailed through previous to check in, which went unanswered and then they wanted to charge me for linen for the existing sofa bed, although I did not exceed the room occupancy (2 guests). The room upon check in was quite dirty, the kitchen bench tops had crumbs etc on them, the fridge had food in it from a past guest. The crockery and cutlery was all mismatched, and not a full set and also not properly cleaned, a bonus was that at least we could run them through the dishwasher as dishwasher powder is included. The airconditioning whilst it worked, was very dirty and did not seem to be running very effectively so possibly needs servicing. There was also an extra portable fan in the cupboard for use, this was very dirty and rattled so loudly when turned on that it could not be used. The main bed was very hard and unfortunately you don't sleep very well because of this, this could be rectified with putting a mattress topper on it. The location is fantastic and amenities are great-gym etc

Convenience, cleanliness, good parking facilities 👍

Property has average amenities, if you are looking for a bed (or many) it is reasonably priced.

Perfect location! Great pool and gym. Bed and sofa couch were rock hard. Shower door goes inwards so difficult to navigate getting in and out. Overall reasonable price.

Great amenities and location. Beds were not great comfort though, bring your own pillow unless you like rock hard ones

Clean rooms, quick check in/out and great location.

The check in process is very confusing. The instructions need to be clear. At first I was given instructions to check in at the property address, this is NOT the case, the check in is down the road at a cafe shop front. If this was specified in the original instructions this would have saved wasted time. I also noted that other guests were given the same confusing instructions. The young lady I dealt with at the cafe was lovely but obviously can only do the basics as I had a request that I had emailed through previous to check in, which went unanswered and then they wanted to charge me for linen for the existing sofa bed, although I did not exceed the room occupancy (2 guests). The room upon check in was quite dirty, the kitchen bench tops had crumbs etc on them, the fridge had food in it from a past guest. The crockery and cutlery was all mismatched, and not a full set and also not properly cleaned, a bonus was that at least we could run them through the dishwasher as dishwasher powder is included. The airconditioning whilst it worked, was very dirty and did not seem to be running very effectively so possibly needs servicing. There was also an extra portable fan in the cupboard for use, this was very dirty and rattled so loudly when turned on that it could not be used. The main bed was very hard and unfortunately you don't sleep very well because of this, this could be rectified with putting a mattress topper on it. The location is fantastic and amenities are great-gym etc

Check in was simple via a cafe down the road. Staff were pleasant and helpful. Room was very worn, it has seen some traffic. Carpets are stained and vacuum cleaner doesn't make it into the corners. Patio furniture included two damaged chairs, which is not ideal. Right across from Spencer Street Station. At the price point, I wouldn't stay again but it suited our needs.

This hotel is foul. Absolutely foul. Dirty walls, dirty fridge, dirty mouldy showers, swollen skirting where it’s been flooded, smell of damp and the doors don’t lock to the balcony. Don’t do it!

Check in was given no notification that we had to go to a shop up the road, the bed was like a slab of concrete, the shower had mold and leaked flooding the bathroom. It was so bad we left after one night and got another hotel.

We were disappointment regarding our stay at Sakura Apartments. Our experience has been marred by poor room maintenance, and hygiene issues that impacted my family’s safety and comfort. Room Maintenance and Hygiene Concerns: While the room initially appeared adequate, a closer inspection revealed several broken or unhygienic features: Kitchen: The stove was missing its control button and had a visible chip on the edge. Bathroom: The door had no lock, and the top of the door frame was covered in thick dust. The mirror edges were worn out, and in one of the top corners of the shower area, there was broken, molding material. Laundry: Both the washing machine and dryer were dirty with mold around the machine rings; they were in desperate need of a thorough cleaning. Bedding: I was shocked to find a cockroach crawling on my bed, which made it impossible to sleep due to health concerns. Furthermore, the small bed for my child had no quilt cover sheet and the mattress was so uneven it was unusable.

Mouldy sme mouldy smell mouldy smell mouldy smell

Property was dirty. Shower didn’t work properly. Air con didn’t work. Oven needs to be replaced etc. Great location but apartment overall needs to be cared for.

This property room was terrible. The cups were dirty in cupboard, the microwave did not fit in the space & looked atrocious, the beds where sunken & the main bedroom was so small the bed hardly fitted, my husband slept in it & I slept in the other single bed. There was no tea or milk in fridge. It was stated that there would be tea but nothing. The cups were all mis matched & dirty. The bathroom floor was dirty with fluffballs & dust. We were very disappointed for price we paid. We never stay again.

The location was great. Having to pay $30 extra for early check in was unreasonable. The walls were dirty and the bathroom was not the cleanest.

Close to Southern Cross Station with a balcony

Location is very good, transportation, shopping and dinning are much convenience. But, exhaust is not work and no wifi offer.

Overall enjoyed stay and it was contemporary architecturally. A pull out sofa not comfortable for sleeping although it could have been in the past. Hot even with air con on.

Perfect location! Great pool and gym. Bed and sofa couch were rock hard. Shower door goes inwards so difficult to navigate getting in and out. Overall reasonable price.

Great view!

The property has a beautiful entrance, very lush and it feels very special. It is located across the road from Southern Cross Station, so it is extremely convenient for catching the train. The apartment is roomy and has great views of the city but has old, dated furniture. It would be 5 stars if the furniture was updated as it brought down the vibe of the place.

The location was spot on for what i needed with plenty of public transport options. Make sure you read the check in directions well and it will be trouble free. The only issue i had was no WiFi in the room that i had. That should be a non negotiable these days.

This property room was terrible. The cups were dirty in cupboard, the microwave did not fit in the space & looked atrocious, the beds where sunken & the main bedroom was so small the bed hardly fitted, my husband slept in it & I slept in the other single bed. There was no tea or milk in fridge. It was stated that there would be tea but nothing. The cups were all mis matched & dirty. The bathroom floor was dirty with fluffballs & dust. We were very disappointed for price we paid. We never stay again.

Great amenities and location. Beds were not great comfort though, bring your own pillow unless you like rock hard ones

TBH, having read reviews I was apprehensive about staying here, but it suited our budget for a one-night stay opposite Southern Cross station. Collecting the key was easy enough, and the instructions were clarified in emails and a phone call on the morning of check-in. The room was spacious (a studio apartment), and the bed and pillows were comfortable. There was even a 3/4-size fridge and kitchen. Block-out blinds were a bonus and extremely quiet. The downside was that the room was in desperate need of a makeover. The front door looks like it has been broken into during a previous life (most likely a long-term rental) and the carpet needs to be replaced. Overall, we would stay again but even more so if the room was given a once-over, and the front door replaced and an additional lock added.

Clean rooms, quick check in/out and great location.

No communication prior to check in. No idea I had to go to a store down the road from apartment. Had to leave my bag and one of the staff didn’t speak English which is annoying in Australia! Room was basic. No tea towels to dry dishes and a dirty towel was in the cupboard.

The check in process is very confusing. The instructions need to be clear. At first I was given instructions to check in at the property address, this is NOT the case, the check in is down the road at a cafe shop front. If this was specified in the original instructions this would have saved wasted time. I also noted that other guests were given the same confusing instructions. The young lady I dealt with at the cafe was lovely but obviously can only do the basics as I had a request that I had emailed through previous to check in, which went unanswered and then they wanted to charge me for linen for the existing sofa bed, although I did not exceed the room occupancy (2 guests). The room upon check in was quite dirty, the kitchen bench tops had crumbs etc on them, the fridge had food in it from a past guest. The crockery and cutlery was all mismatched, and not a full set and also not properly cleaned, a bonus was that at least we could run them through the dishwasher as dishwasher powder is included. The airconditioning whilst it worked, was very dirty and did not seem to be running very effectively so possibly needs servicing. There was also an extra portable fan in the cupboard for use, this was very dirty and rattled so loudly when turned on that it could not be used. The main bed was very hard and unfortunately you don't sleep very well because of this, this could be rectified with putting a mattress topper on it. The location is fantastic and amenities are great-gym etc

Check in was simple via a cafe down the road. Staff were pleasant and helpful. Room was very worn, it has seen some traffic. Carpets are stained and vacuum cleaner doesn't make it into the corners. Patio furniture included two damaged chairs, which is not ideal. Right across from Spencer Street Station. At the price point, I wouldn't stay again but it suited our needs.

Had a bit of trouble finding where to check-in as forgot to send the pre-check-in email. Frustrating that the contact number went to an answer phone and they never replied. Finally figured out we had to go to the Sakura Cafe. Staff member was nice, if you leave your bags they secure them with bike locks, as they sit in the front of the shop. Room was okay - two things, bathroom sink extremely slow draining - needs attention, and the advertised large twin sofa bed was just a small 'leather' couch which converted. First night extremely cold for our grandchild to sleep on, requested another duvea to use under the bottom sheet which was provided without issue. Bed only suitable for one child. Washing machine and dryer were great, fridge seemed to be running hot - didn't use anything else. Fantastic location for Southern Cross, Spencer Outlet, trams and eateries.

Well informed prior to check-in of where to get keys. Check-in girl was very helpful. The deposit is only an authorisation. Ideally located for the price.

Was a weird way to check in, but so close to trains and trams and all the attractions we needed to see

Hard to comment on the property as I could not get access. Contact numbers were not manned. After 30 mins I gave up and stayed somewhere else. I was not sure how such a place rated so liwly. Now I know.

Property was good value for the location, but very confusing check in and then finding the apartment enterance was a challenge.

Unfortunately i was not told where to collect the key for this property, even after a phone call which was not answered. The only way i found where to collect the key was because i collected another key for another apartment the day before and had seen the address for my current one on the counter of the store. Id hate to think what i would of done if i didnt know this. Not happy.

A great location near Southern Cross station.

Clean rooms, quick check in/out and great location.

The property is located right at the heart of Melbourne CBD. It's very well connected with public transport and is located at a stone's throwing distance from Melbourne's Southern Cross Railway Station. The property is quiet and the area around it is safe too. There're lots of dining options around the property. Overall I'm extremely satisfied with the stay.

Close to Southern Cross Station with a balcony

Quite central location easy to get around

Perfect location! Great pool and gym. Bed and sofa couch were rock hard. Shower door goes inwards so difficult to navigate getting in and out. Overall reasonable price.

Great location for the Marvel Statium.

Great location with respect to Southern Cross Station. Aircon did not work and it was very cold.

Great location close to Southern Cross station and lots of eateries and public transport.

It was a pleasure to meet the staff during the check in process, it is a great location and I appreciate being able to be close to the CBd and close to my Son who lives next door in Madison