邁阿密機場麗晶索尼斯塔飯店

It was okay, we had to switch rooms after we had completely unpacked due to fact that they had Internet TV and there was absolutely no service to connect. Both rooms had a smell to them. They advertised a bar and restaurant onsite, but the lobby bar was permanently closed and the restaurant didn't really appear to be open. I wouldn't recommend this location to anyone besides for the convenience of being near the airport.

Shuttle service excellent

The airport shuttle was very convenient and got us to the airport in plenty of time.

Beautiful, affordable, nice pool, bar and restaurant, bartenders super nice and would come out to pool to check on us. Shuttle service was quick and comfortable.

The elevator was out of service on our departure day and the fire department had to be called because people were stuck inside the elevator. No staircase was open to the public

Decor of facility was nice. There was no microwave in the entire hotel and barely any water pressure

I waited two hours for a shuttle. Front desk agent was rude and unprofessional. I will never stay at this hotel anymore.

I’ve stayed here several times when I have an early flight out of Miami International Airport. It is incredibly close to the rental car return, which is a big plus for me. The room is comfortable and adequate. There has been some remodeling done, but in the bathroom, it appears to just be some caulk and paint and that won’t last long The first several times I stayed there the parking was free, which thrilled me. I was surprised that I had to pay $28 for parking this time. I guess that’s the way it’s going to be in the future.

room got cleaned everyday, which i loved. NO MIRCOWAVE THO!! really didn't like that because i called and they said they had them...

EXPENSIVE PARKING.

The room was very clean and the check-in employees was very helpful.

The entire property was very clean, and up to date decor. The staff was friendly and professional. And it’s a convenient location near the airport.

Room was dirty, pillow had blood on it, mold in the bathroom, staff was rude

The sink drain was slow and there was hair everywhere in the bathroom. We only stayed because our flight was canceled and we needed to be close to the airport.

Hotel was very clean

Shower pressure was terrible and it seemed like the water never got warm. Very strong fragrance throughout the property. Clean otherwise.

It smells bad

We arrived late in the evening after our canceled flight and it didn’t appear that the air conditioning was working in the lobby. It was very musty smelling, and upon arrival to our room on the second floor the door had gaps all the way around the border and the unconditioned hallway And dampness was leaking into our room. The floor of the room was very damp and the air conditioner on high did not take out any of the moisture.

The water pressure was low and minimal, the shower tub was dirty, and there was a cockroach in our room. I will be sending photos and asking for a refund.

So stinky

Very friendly staff and convenient shuttle. Wifi was not working in our floor.

I booked for the balcony, but they had no chairs or tables out there.

They only had a NON AIRCONDITIONED ROOM FOR ME when I arrived LATER DUE TO AIRCRAFT DELAYS

Front desk folks seemed bothered to do they’re job Ac broken in hour room and on our entire floor about 80 degrees inside the room today

Very transactional front staff, small tight restroom, hard to navigate tv

Noisy street

I have never had such poor amenities in my room. Coffee and drink glasses were so cheap they either cracked or got sopping wet with coffee. Wierd placement of outlets and no usb charging points.

Decor of facility was nice. There was no microwave in the entire hotel and barely any water pressure

We only stayed one night but it went really well. On check in I asked for a room with a view of the airport and they set us up with a 4th floor balcony room that was great for spotting planes. I would stay here again. You do have to pay for parking but that seems to be the norm for Miami.

Hotel rooms outdated. Stayed for a connecting flight. Anything more than that forget it

The customer service is terrible. Never had such experience in any other Sonesta. The front desk doesn’t pick up even after calling 20 times. We were party of four and they gave us 2 towel. We had to go downstairs to ask for towel. The room service guy was rude and hung up the phone while you are talking.

What a nightmare! The customer service at this hotel is horrible. I had an issue with parking at the hotel; I parked my rental car in a spot for 15 minutes to unload and check in (with assurance from front desk that it would NOT be an issue). Several weeks later I got a notice of a hefty fine from the rental car company for a parking violation. Ever since, I’ve been trying to get in touch with hotel management to help me resolve this costly error but have had zero response to phone calls,— they do not answer the phone, ever— emails, or online inquiries. Even with the help of corporate guest relations, I could not get through to the hotel. It is incredible and frustrating how unresponsive they are. I can’t figure it out. If anyone responds to this, please share contact information that I will actually be able to use to get through to someone

Supposedly, Breakfast was offered 7am to 11am went downstairs to eat at 9:30am, eggs, bacon, potatoes trays completely empty, no creamer for "COLD" COFFEE, about 5 pieces of pastry left, looks like a hungry crowd ran through the area, I was told trays will not be replenish. Very indifferent staff. Front desk was no better. I had a question about my room and one of the "managers" (as he identified himself) was so rude I was muted. Check in line took me 45 mins (there were so many people that the line was out the front door) with only one staff person checking guests in. After 40 mins another staff came to help with a "be thankful Im here" attitude. WON'T RECOMMEND THIS PLACE TO ANYONE!

Great staff that go the extra mile should be 4 star rated

I waited two hours for a shuttle. Front desk agent was rude and unprofessional. I will never stay at this hotel anymore.

No one answers the phone when you have questions.

This hotel was a great option. Checked in earlier than 3pm, which was great. They held our luggage while we grabbed something to eat. Staff was friendly and extremely helpful. Would stay again.

When I arrivedthe front desk receptionist ignored me for quite a long time, and then he couldn’t advise me on things in thearea. He was quite bad and made no effort. My room was great. Comfortable clean and had everything I needed. I would stay here again.

Our experience at the hotel was disappointing due to poor communication and service from the front desk staff. With the exception of Omar, the maintenance supervisor—who was extremely helpful and communicative—the front staff offered little to no information and were generally unresponsive to our concerns. We encountered several issues during our stay. Our group had five rooms, and all of us repeatedly experienced problems with our key cards not working, requiring multiple trips to the front desk for resets. The shower heads had very low water pressure, and it took an unusually long time for the hot water to come on. In one of the rooms, the air conditioning didn’t work at all. Despite reporting the issue several times over a span of three days, it wasn’t resolved until the day before we checked out. Omar eventually stepped in and arranged to have the AC unit replaced, as no alternative rooms were available due to the hotel being fully booked. On a positive note, the housekeeping staff were excellent—friendly, thorough, and very clean. However, the lack of professionalism at the front desk overshadowed the good parts of our stay. Additionally, I had a negative experience at the on-site restaurant. When I tried to place an order, the staff were rude, so I chose to leave and eat elsewhere. Overall, while some staff members like Omar and the housekeeping team stood out for their service, the poor customer service at the front desk and restaurant made the stay frustrating.

It was a great stay! The front desk guy who checked us it at 1:30 am was very nice!

The staff at this property were wonderful. Thank you Armando for taking such good care. The location was convenient to sites with a short drive in any direction. Food options were walkable and delicious.

Close to airport, good location near restaurants, place was clean and room very confortable.

always a good choice to stay when flying in and need a place to stay before cruising out. Close to airport and port.

The Hotel location is very convenient.

The area was a little unsafe for my comfort level !

Close to the airport and right on a main road with nearby dining options walking distance.

It was a nice spot to stay iver night for an early morning flight from MIA

It was conveniently located close to airports. A few restaurants and gas station in close vicinity.

We only stayed one night but it went really well. On check in I asked for a room with a view of the airport and they set us up with a 4th floor balcony room that was great for spotting planes. I would stay here again. You do have to pay for parking but that seems to be the norm for Miami.

Very convenient and close to the Miami airport. Easy to get to rental car return as well.

We didn't like the view that we had, we will request for the pool view on our next stay. We liked that we had to great breakfast every morning, very clean room,shuttle pickup and dropped of at the airport.👌 Thanks

Great Italian restaurant and good location for other restaurants in walking distance. Very friendly staff and helpful.

The breakfast buffet is not worth $20.00 per person (a gratuity automatically charged although we did not even see a waitress) Hotel staff was not the nicest. Rooms were clean. Very close to the airport thus 3 stars

Convenient to airport, quaint bar area. Restaurant was not available.

Supposedly, Breakfast was offered 7am to 11am went downstairs to eat at 9:30am, eggs, bacon, potatoes trays completely empty, no creamer for "COLD" COFFEE, about 5 pieces of pastry left, looks like a hungry crowd ran through the area, I was told trays will not be replenish. Very indifferent staff. Front desk was no better. I had a question about my room and one of the "managers" (as he identified himself) was so rude I was muted. Check in line took me 45 mins (there were so many people that the line was out the front door) with only one staff person checking guests in. After 40 mins another staff came to help with a "be thankful Im here" attitude. WON'T RECOMMEND THIS PLACE TO ANYONE!

Beautiful, affordable, nice pool, bar and restaurant, bartenders super nice and would come out to pool to check on us. Shuttle service was quick and comfortable.

Clean rooms, nice pool, friendly bar staff and great food! Only thing I wish had been different was breakfast. While the breakfast buffet was delicious, it was just very expensive for our family budget. Had a nice time there though. Will go back.

Everything was great except the food at the Resturant was poor quality food. The meatballs we over cooked, salad limp and fish wes terrible .

Great food options in the area

Fish place across the street was world class seafood with a non-pretentious atmosphere. Hotel breakfast buffet was not bad. But the eggs were dried out and the bacon under cooked and the coffee weak. Far better than what you get as complimentary breakfasts. But for $27 ea it was below expectations.