Name: Hotel Cartagena Dubai
Address: Carrera 1 09 - 116 Bocagrande, Bocagrande, Cartagena, Colombia, Cartagena, Bolívar, Colombia
Rating: 7.6

Guest reviews

7.6

Good

Based on 2,863 verified reviews

What guests think

AI-generated summary based on recent guest reviews

At Hotel Cartagena Dubai, travellers frequently praise the beachfront‑adjacent location and ocean views, but many report an aging property with noticeable maintenance issues, dated décor, slow elevators, and facilities that do not match promotional photos or a four‑star expectation.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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4

Eric

Jan 23, 2026

·

Stayed 3 nights

Deceiving pictures. If you want to stay at a two star hotel and pay for a 4-star, this is your place. Incredibly deteriorated for a 8y/o building. Finishes were cheap, maintenance poor, food not great and service below average. Pretty outdated even though the building is not that old. Amazing location and views; and pool itself is nice… but not the services and quality you’d expect. If this was a 2 star hotel and I had paid half I would be satisfied

2

Andre

Dec 10, 2025

·

Stayed 6 nights

Nothing Good About This Hotel, everything is in disrepair or old and outdated, this place can't be a 4 Star like in the expedia site, we felt cheated out our money, and the most amazing thing is that expedia did not give us a refund due to the property denies refunding us, the property offer another room and food vouchers to try to make us stay and the manager excuse the issues blaming a next door construction that was not mentioned on the time of booking.

6

Jorge

Nov 27, 2025

·

Stayed 2 nights

Not what i expected

2

Jean Paul

Aug 18, 2025

·

Stayed 2 nights

Very deceptive, compared to the photos… Breakfast impossible in a four stars with so bad and rare products! The room rate (for foreigners only? The visitors were exclusivy colombians)) is insane compared to this old hôtel… The day before, we paied less for a stage in the Hilton of Santa Marta, with high standarts and amazing buffet…

10

jose

Jul 20, 2025

·

Stayed 7 nights

Beautiful places to stay with the family

Carrera 1 09 - 116 Bocagrande, Bocagrande, Cartagena, Colombia

Location

With a stay at Hotel Cartagena Dubai in Cartagena (Bocagrande), you'll be steps from Bocagrande Beach and a 4-minute drive from Clock Tower. This beach hotel is 1.4 mi (2.2 km) from Castillo Grande Beach and 1.6 mi (2.5 km) from Cartagena de Indias Convention Center.

Bocagrande Beach(0.1 miles)

Malecón Bahía de las Ánimas(0.3 miles)

Plaza Bocagrande Commercial Center(0.3 miles)

Rio Cartagena Casino(0.6 miles)

Centro Comercial Nao(0.6 miles)

Hospital Naval de Cartagena(0.8 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Parking is available on-site, but guests must contact the property in advance to reserve it. There is limited parking available.

A buffet breakfast is available daily from 7:00 AM to 9:00 AM for a fee of approximately COP 45000 per person.

No pets or service animals are allowed at this property.

Check-in is at 3:00 PM and check-out is at 12:00 PM. Late check-out may be available for a fee of COP 100000, subject to availability.

Yes, roundtrip airport shuttle services are available for a fee of COP 90000 per room. Guests must contact the property with arrival details before travel to arrange the transfer.

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about accessible rooms and facilities are not provided.

The property is located steps from Bocagrande Beach and is a 4-minute drive from Clock Tower. It is 1.4 mi (2.2 km) from Castillo Grande Beach and 1.6 mi (2.5 km) from Cartagena de Indias Convention Center.

Yes, the property features an outdoor swimming pool. Pool access is available from 9:00 AM to 9:00 PM.

Children are allowed at the property. Parents traveling with a child under 18 may need to present the child's birth certificate and photo ID at check-in.

Hotel Cartagena Dubai

Amenities

Property description

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Guest reviews