Ximen Citizen Hotel

The front desk staff were not always friendly. They kindly held my luggage before check-in, but they seemed very annoyed. Also, I waited at the front desk about 30 minutes before my 3 PM check-in time, but they let customers who arrived after me check in before 3 PM. It might depend on the accommodation plan, but it seemed like they were changing their treatment depending on the person. I felt that I and other customers who were patiently waiting were being neglected. It may be a reasonably priced hotel, but I don't think I'll be staying there again.

They are very friendly and the room was always clean. I had the great experience with them! Location was amazing so close by everything! Will stay here again in the future!!

Location is convenient and quiet. Room was small but had everything I needed. Rooms could do with a deeper clean.

The hotel was ok. there was a bad smell. The bathroom wasn’t very clean. And the floor was sticky. The stuff was nice.

Had a excellent stay here. I stay at Ximun often and try different hotels. This is definitely one that I would recommend for location, convenience, sincere hospitality, and awesome price. First the walk to location from Ximun subway exit was pretty much a straight line, no zigzagging. Then provided me with a larger room as it was available. Hospitality was amazing..110%. I left the room late in the afternoon and was already passed room cleaning time, but as I walked by their staff their staff greeted me and still asked if I would like my room to be cleaned. Everyday, they provided extra fresh clean towels on a stand in the hallway for you if you just needed fresh towels. Then, when I checked out, I forgot some refrigerated gift items in the refrigerator , and the staffs, instead of just throwing it away they contacted me about them and held them for me. Now that is extraordinary services. I have to give them my applause and gratitude. Room was clean and spacious and restroom was also decent size with strong hot water showers. There are 2 convenient stores right outside the hotel and one of the best noodle restaurants that even opens late into the night.