The Fern Surya Resort Kasauli Hills, Dharampur, Series by Marriott

Good not great

NOT MONEYS WORTH ! Though the location is well accessible the hotel itself is in shabby condition, staff is mostly untrained. They have a namesake restaurant badly managed , breakfast is a hotch porch of things, menu not planned well. The menu itself was 2 printed papers in a folder. Half of the items were not available. The room we occupied was touted to be the best with jacuzzi. Jacuzzi was not working, it was a patchwork , shabbily repaired at various places, the jets were cracked & broken. The driveway was unkempt and very risky to drive or walk. There were no security railings on various places posing a risk of fatal falls. The stairs going down to restaurant were also broken and shabbily repaired & uneven posing a risk of falling down. This hotel needs extensive remodelling, repairs and redecoration. They were touting this hotel to be a MARRIOTT property … surprising how Marriott gave their name !!

The room was clean and staff were great! Very helpful.

Amenities weren't available (pool was closed and we weren't told beforehand).

Great room. Nice restaraunt in hotel and good service