Sankofa Village Hill Resort and Spa

I was concerned after reading some of the reviews. I have found, but stayed here for 10 days on a retreat and the staff, food and facilities were first class. The front desk and all the staff were smiling, pleasant and incredibly helpful. This resort is a refuge surrounded by beautiful forest, exquisite, landscaping, and the river. I also want to put in a plug for the spa where they have a steam bath, sauna, cold, plunge, pool, and excellent masseuse. All the food was fresh and incredibly tasty. I will mention that this facility is a half hour outside of downtown Hue. Taxi rides are very affordable and it is worth it to be in an awesome natural environment

Lovely property. Comfortable. Staff is extremely helpful. Quiet setting.

I'd like to start by saying that the staff at the resort are wonderful people and it hurts me to write such a negative review as I don't want to impact them. That being said I think it would be irresponsible of me not to let other people know that what they are seeing being advertised on this resorts website along with Expedia, Agoda, Booking etc...is not accurate. This was once a beautiful place but that is a time gone past, as you will notice the pictures and amazing reviews are mainly from 2020 and older. Upon arriving it feels like it's an abandoned place, with very few guests, limited amenities are available, the main pool is not sanitary and I would say not safe to swim in. Everything is overgrown, the beautiful water fountains that I'm sure once welcomed guests are absent and overall it seems as if time has stood still. The rooms were one of the few highlights as the interior were fairly nice and clean. I think what is particularly unacceptable is that they are advertising as if they are a 5 star resort and spa, charging guests some of the higher end pricing for hotels in Hue when they are clearly not anymore. Today this should be a backpackers hangout priced at $25 a night and this would be a great deal, you get what you pay for and that would be fair (I am a backpacker as well). We decided to not even stay a night, checked out and paid for the one night that we didn't use so we could go into Hue and booked a beautiful high end hotel for $30 a night less.