Tanuki Nozawa

The accommodation was truly outstanding. The attention to detail in the design of the apartments and in house facilities were exceptional however the reception staff lacked basic training and knowledge which was disappointing.

We had a comfortable spacious room with a view of buildings in the foreground and the mountains with trees changing to autumn colours. It was great having a sitting area with a small table. There are quite a few stairs and no elevator. Everything is impeccably clean. There are free laundry machines to use.

実に楽しい温泉街のど真ん中

道は狭いが風情がある街並みがとても良かった

The location was excellent and the main reason I chose this property. The room met expectations, though I could still hear television noise from another room even in the low season. The building’s layout was unusual but not problematic, though luggage must be carried up a steep staircase. The front desk requires serious improvement. At check-in, staff only confirmed my booking, gave minimal instructions, and provided my room number and password. There were no words of welcome, no explanation of facilities or the area, and no offer of assistance. The process felt purely procedural, with no sense of hospitality. Parking guidance created further issues. I was told unloading from the rear lot was convenient and confirmed I could enter from there, but it was not possible. After repeated calls, staff finally said I had to return to the front to finish check-in. This wasted time and could have been resolved in minutes. Even when I voiced frustration, staff insisted their explanation was correct, without acknowledgment. When I asked for a manager, the staff disappeared without explanation and later assisted another guest. Eventually, I spoke to a representative by phone and completed check-in about 45 minutes after first arriving. At no point was there an apology or gratitude. If the front desk only processes paperwork without warmth, a machine could do so more efficiently while still offering courtesy.