芭堤雅森麻實酒店

Great staff, good location. Good gym, not the best pool.

An amazing 5* hotel with a fantastic rooftop bar/restaurant and pool areas. Try the Signature drinks! The one-bedroom suite was a luxury.

overall very good swiming pool lack of rest area

Brand new hotel built in October 2022 and it showed! Everything was new and in good shape. Location was amazing as it was in central Pattaya, across from the mall that leads directly to the beach. All your bars, street food, clubs are within 10 minutes walk. Felt very safe with security at the gate, there was always a door man, people at the front desk, and you have to use your key to access your floor. Great rooftop pool and lounge. Except the pool bar is not yet open. Great gym with brand new equipment.

The staff was very efficent, discret, helpful and professional. The rooftop swimming pool altough amazingly beautiful does not offer many places to sit in the shadow.

Great location! Warm and welcoming atmosphere. Nice and clean room, but very windy on the balcony at the 22nd floor, and at the pool on the 23. floor. Loved the gym, and so nice people at their job there.

Center of Pattay beach, short walk to the beach, a mile to then end of the beach either way. Parking was easy. Food was very good. Pool was excellent! If we go back, it will be tough to beat.

The staff were extremely friendly and helpful and the roof top pool and bar was amazing with crazy views!

Central location. Minimal sea view. Noisy area. Pool looks anazing on pictures but is a nightmare. Very few sunbeds. All sumerged in water. Cannot store anything anywhere. Cannot eat on the sunbed! All dip in middle so very uncomfortable. Fabulous views but not relaxing. Loud noisy pool area. Moved hotels early. Wouldnt return.

I like most things about this property. The pool on the 20th floor had absolutely amazing views. The only draw back was the kids water play area is directly above the main pool sitting area and kids intentionally splash water in the fuests sitting in lounge chairs below. The hotel could easily fix this by filling in the gap at the bottom of the upper play area so water doesn't come down. Other than that the hotel, staff and location is excellent. I've already recommended it to two colleagues.

I was rather disappointed with our stay at Somerset. We expected a 5 star hotel as per their ratings but the stay was no where near a 5 star hotel stay. - Our rooms were not serviced even though we asked for it to be serviced daily. We would leave the room for our activities around 9ish/10am in the morning. Come back around 4pm and room wasn’t cleaned. We’d call down for the room to be cleaned and leave for a few hours and come back around 6pm and they were in the middle of it. - The towels provided were thin and the seams were ripping. I get they're trying to be eco friendly but seriously it just felt kind icky. Please get new towels for your guests and stop reusing these noticeably old towels - Our amenities in the bathrooms were not refilled. I.e. - cotton swabs, toothbrushes or laundry detergent. It was a good thing they clean so late - I would run out of the room and ask for the things I need each day. For the amount of money this place cost - which was more than what I paid for an actual 5 star resort in Bangkok. I truly expected a much more comfortable stay and exceptional service. I would say the service is average. The stay was meh. The location was fine. But I likely will venture to a different hotel if I find myself in pattaya again.

The room was very clean. The property was great! The staff were very polite and helpful. The amenities were very nice. And the location, superb

部屋もめっちゃ綺麗で洗濯乾燥機があったりと全体的に不満は無かった。 ただ、お湯を入れた時にお湯がめっちゃ汚かったのがかなりのマイナスでした。 お風呂に浸かれるのを今回の旅ではポイントにしてたので結構ため息モノでした。

Absolutely great stay at Somerset. It was my second time and was just as pleased as the first time. Location is perfect for me as it’s centrally located and within walking distance to just about anything you want or need. Cleanliness was phenomenal and it’s quiet enough even though I was surrounded by venues playing music. I would recommend this hotel to anyone.

本人與丈夫入住18樓層，房間寬敞整潔，裝潢簡約時尚，景觀開揚，眺望沙灘，日出日落景緻迷人，晚上街道繁華，五光十色。酒店面向核心大型商場，吃、喝、玩、樂俱全，十分方便。酒店全體職員彬彬有禮，熱心助人，還可滿足住客提出的特别合理要求。唯需改善是游泳池，池水不太潔淨，池底也有些可怕，讓人不敢待太久，敬希改善！總括來説，酒店整體是令住客滿意的，希望貴酒店繼續努力！謝謝給我們一個難忘的住宿體驗！

One day they had power cut few hours. That day I reported my room Not good clean. Next day fruit bowl. And two cleaners made great job next days clean good. Very nice gesture from manager

Room cleaning is so slow

It was helpful to have a high rise hotel that is visible from many areas around town. Cleanliness of room upon check in not great, used one of the extremely worn towels to mop floor myself.

We found cockroach in our room and the staff took care of it. We didn’t expect to have this on our room.

The room was first class. Large room. The staff very friendly, breakfast fine. Location good, close to beach and departmentstore.

The room was nice, comfortable and clean. The patio was small but had a great view and I enjoyed hanging out there to relax in the evening. The staff is all smiles and ready to help you with whatever you need. The washer/dryer was a bit confusing as it doesn’t dry all the way but I’m pretty sure thats normal for those washer/dryer all in one combos, just do really small loads and hang them when your done.

No iron in room, only 1 chair on balcony, building work still going on throughout, limited cable TV Channels, non bar pool deck.

Excellent staff and beautiful view from the pool on top floor. Suite rooms are large and very clean with kitchen and washing machine but on lower floors it seems.

I enjoyed the hotel quite a bit.. the room was nice, maintained well and was quite spacious.. The roof pool and bar were nice also.. I missed breakfast just about each day due to lines or delays.. and the bed was pretty hard.otherwise, staff was friendly, grounds were impeccable, common areas were great..

New, modern hotel located right across the street from the Central mall. Room was good sized, with a nice balcony from which the sea could be seen in the distance. All you need is within easy walking distance, including restaurants, massage parlors (of all types!), bars, shopping, etc. The beach is perhaps 8-9 minutes away on foot. The staff was very friendly and professional.

5泊しました。綺麗なホテルでしたがバスタブにお湯を入れてもゴム栓のサイズが合ってないからお湯が溜まらない。シャワー浴びていても数分でお湯が出ないからスタッフに連絡したら、貯水式だから仕方がないとの事。結果バスタブ付きがよくて選びましたが意味が無かったです。 立地やスタッフさんは普通に良かったです。レストランは狭くて3つ星ホテルレベルでした。 次に行く時に利用するかどうか迷います。 ただ設備はこれから工事を行い改善されるとホテルスタッフから聞いたので頑張って欲しいです。

Rooms smaller than equivalent rooms in Hilton opposite, but shower and pool better

Good value, new, well appointed. Things to improve : TV channels very poor selection, news, sport, Bar at pool could not use room account, No iron or ironing board in room, No Hotel Bar.

Frukosten inte femstjärnig. Dåligt utbud av bröd. Toastbröd var dominerande brödutbud. Bacon fanns på menyn. Men baconet var av väldigt låg kvalitet. Nästan inte ätbart. Mycket dåligt. Rummet okej så när som på toalett- och duschutrymmet. Dörren in och dörren till toalettutrymmet kolliderade med varandra. Obegripligt att man kan bygga på detta sätt. Urdåligt. Definitivt inte vad jag förväntar mej på ett femstjärnigt hotell. Jag vill ge beröm till kvinnan som städade mitt rum. Nun på våning 9. Mycket trevlig och full av energi.

Great location! Warm and welcoming atmosphere. Nice and clean room, but very windy on the balcony at the 22nd floor, and at the pool on the 23. floor. Loved the gym, and so nice people at their job there.

Great location just a five minute walk to the beach, the staff was very friendly and let me check in early as well. It’s a little on the pricey side but it’s worth it. I would like to reach out to one of the concierge staff named Peeya he is very knowledgeable and helpful for all your needs. They have an excellent and very friendly staff from the security guards, to the front desk. I recommend this hotel and will definitely stay here on my next trip.

Everything at this hotel is outstanding, including the friendly staff.

It was great; staff was friendly and available. Room service was good but always made a mistake with my order and make sure to double check if you ordered a taxi, my booking was forgotten even when they wrote it down

Decided to check out one day early with more than 24 hours notice. Front desk manager on told me she changed the reservation allowing me to leave one night early without penalty. When Expedia contacted hotel next day, the hotel refused to acknowledge the change or my conversation with the front desk and disallowed the early check-out without penalty.

Always a great place to stay top notch staff and great friendly service.

Otelden genel anlamda memnun kaldım daha öncede bu otelde kalmıştım ama sanırım tekrar kalmak istemem çıkış yapacağım gün tüm otel seferber oldu saat bir oldu ne olduğunu anlamadan çıktım. Elbette çıkacağım ama 13 gündür konaklayan bir misafiri biraz idare edebilirlerdi. Otel personeli genel de nazik ve kibar hizmet kötü değil otel temiz ama dediğim gibi biraz pahalı ve tölerans yok malesef

This place was amazing! Right beside the mall so many great food options! The staff was wonderful and always there to help your stay be more pleasant! The hotel was beautiful and I hope to stay here again and soon!!

Phenomenal staff! Their world-class service, kindness, and respect left me in awe. From the warm welcome to the thoughtful farewell, every moment was exceptional. Heartfelt gratitude for making my experience unforgettable and truly special!

スタッフさんの教育が出来ていない典型的ホテルです。古いドライヤーを置いてあるにもかかわらず、チェックアウト時に壊しただろうと、まさかの疑いがかかり、フライト時間の為急いでいるのにもかかわらず部屋まで戻されて早朝から説明させられる始末。結局壊れておらず元の状態である事をわかったみたいで解放されました。まずドライヤーなんかどうしたら壊れるかを考えて欲しいです。客を疑うなら最初から古いドライヤーは置かないで欲しいです。とても気分が悪い体験でした。

Nice newer hotel, very clean, and pleasing to the eye. Good location and amenities.only complaint was they didn’t want to honor room upgrade offer but did in the end.

The location is convenient to central festival mall , the bathroom is spacious and clean ,all staff are polite and helpful

New, modern hotel located right across the street from the Central mall. Room was good sized, with a nice balcony from which the sea could be seen in the distance. All you need is within easy walking distance, including restaurants, massage parlors (of all types!), bars, shopping, etc. The beach is perhaps 8-9 minutes away on foot. The staff was very friendly and professional.

Location was convenient

It is at the center of the city... as a result the neighborhood has a lot going until deep of the night.

Location is ideal. Right in the centre of pattaya. Sufficient parking.

The property was central to all attractions: right across from Central Festival Shopping Mall, Termjnal 21, and walkjng distance to the beach.

Perfect location

Fabulous location, great and very friendly staff. Would definitely recommend!

Center of Pattay beach, short walk to the beach, a mile to then end of the beach either way. Parking was easy. Food was very good. Pool was excellent! If we go back, it will be tough to beat.

Very nice Hotel to stay at with friendly staff and good location to everything. The view from the rooftop pool is great. The rooms are clean and modern with a good layout, design, privacy and quite. We would stay again at Somerset Pattaya.

This is one beautiful hotel with great service...and when I called for room service .. they told me to go to a restaurant or order on Grab. Something I expect from a 2 star place.. not 5 star. I would not stay again as often i work online and dont want to take time away... to search..

The food is overpriced and average. The quality of the food needs to improve. The choices also need to be improved. Food overall is mediocre.

It is a nice hotel the staff is great - It was very busy, and the elevators were slow which was different than some of my other visits. I chose to buy the breakfast buffet as part of my reservation, and I would not do that again. The breakfast buffet is not particularly good, not terrible but cold eggs, raw bacon, not a large selection of items just not something I would want to pay for again. The rooms are good size - the pool is small - they have a children's pool and a children's playroom - not of much interest to me but worth mentioning. No room service, at least not that I am aware of and I have been there many times.

อาหารเช้าน้อยและคุณภาพ...

The hotel doesn’t have food 24 hours

Frukosten inte femstjärnig. Dåligt utbud av bröd. Toastbröd var dominerande brödutbud. Bacon fanns på menyn. Men baconet var av väldigt låg kvalitet. Nästan inte ätbart. Mycket dåligt. Rummet okej så när som på toalett- och duschutrymmet. Dörren in och dörren till toalettutrymmet kolliderade med varandra. Obegripligt att man kan bygga på detta sätt. Urdåligt. Definitivt inte vad jag förväntar mej på ett femstjärnigt hotell. Jag vill ge beröm till kvinnan som städade mitt rum. Nun på våning 9. Mycket trevlig och full av energi.

Hotel was very nice check-in was slow, breakfast was very poor and small

The staff was friendly enough. The hotel is a good location but that is about it. The pool is basically unusable as it is so windy you and your things are blowm around. On the top floor there are only 4 seats that are taken all day. People had their stuff holding seats and wetr never using them and just had their stuff there and i checked for hours so I decided one day to do the same thing after days of not being able to use and they moved my stuff. The breakfast cost 900 Baht!!!! It was the most disgusting thing ever and i complained but they still made me freaking pay, i was so mad. I need a refund, what a joke. The breakfast is better at a 2 star Best Western hotel. What a rip off.

everything is great BUT i do not understand how a 4 star hotel doesn't even have a lounge let alone restaurant or room service. Im here working, i dont like to use delivery but had no choice. staff member blamed the owner which we all know cant be the case; Somerset sort it out, F&B matches the most limited of limited service and how do you keep yr 4 stars?

The breakfast buffet should be improved and it would be better to have a covered car park. Everything else was very good and the service staff were great.