Sofitel Marrakech Palais Impérial & Spa
552 $
/ Nacht
Ø-Preis Oktober
Preise für Sofitel Marrakech Palais Impérial & Spa
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552 $
/ Nacht
Ø-Preis Oktober
Monatliche Durchschnittspreise
In Sofitel Marrakech Palais Impérial & Spa liegt der Preis pro Nacht im günstigsten Monat (August) durchschnittlich bei 275 $ und im teuersten Monat (April) bei 770 $, basierend auf den letzten 12 Monaten.
| Monat | Durchschnittspreis |
|---|---|
| Januar | 399 $ |
| Februar | 379 $ |
| März | 439 $ |
| April | 770 $ |
| Mai | 519 $ |
| Juni | 344 $ |
| Juli | 285 $ |
| August | 275 $ |
| September | 396 $ |
| Oktober | 552 $ |
| November | 412 $ |
| Dezember | 433 $ |
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Okt · 552 $
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Am teuersten: April (ca. 770 $)
Am günstigsten: August (ca. 275 $)
Über diese Unterkunft
Gönn dir einen Besuch des Wellnessbereichs, der Massagen, Körperbehandlungen und Gesichtsbehandlungen bietet. Sicher wirst du die Freizeiteinrichtungen zu schätzen wissen, zu denen Folgendes gehört: 4 Außenpools, 2 Whirlpools und Nachtclub....
Annehmlichkeiten
Gönn dir einen Besuch des Wellnessbereichs, der Massagen, Körperbehandlungen und Gesichtsbehandlungen bietet. Sicher wirst du die Freizeiteinrichtungen zu schätzen wissen, zu denen Folgendes gehört: 4 Außenpools, 2 Whirlpools und Nachtclub. Zu den Highlights, die dieses Hotel im Art-déco-Stil bietet, gehören zudem kostenloses WLAN, ein Concierge-Service und Babysitting (gegen Gebühr). In die Umgebung bringt dich der Shuttle (gegen Gebühr), der in einem Umkreis von 10 km fährt.
Annehmlichkeiten für Geschäftsreisende
Zum Angebot gehören ein Businesscenter, ein Limousinenservice und kostenlose Zeitungen in der Lobby. Wenn du eine Veranstaltung in Marrakesch planst, ist dieses Hotel eine gute Wahl, denn zu den 549 Quadratfuß (51 Quadratmeter) großen Veranstaltungsräumlichkeiten zählen Konferenzfläche und 6 Tagungsräume. Der Flughafentransfer (rund um die Uhr) ist kostenpflichtig; außerdem gibt es vor Ort Folgendes: Parkservice (kostenlos).
Gastronomie
Iss einen Happen im Le Jardin, einem der 5 Restaurants dieses Hotels, oder mach es dir in deinem Zimmer gemütlich und nutz den Zimmerservice (rund um die Uhr). Besuche die Poolbar oder eine der 3 Bars/Lounges und gönn dir ein erfrischendes Getränk. Ein Frühstücksbuffet wird unter der Woche von 07:00 Uhr bis 10:30 Uhr und am Wochenende von 07:00 Uhr bis 11:00 Uhr gegen Gebühr angeboten.
Zimmer
Fühl dich in einem der 157 Zimmer, die Minibar und DVD-Player bieten, wie zu Hause. Dein Pillowtop Bett bietet Daunenbettdecken und hochwertige Bettwaren. Die Zimmer haben eigene Balkone. WLAN-Internetzugang (kostenlos) und LCD-Fernseher sorgen für Unterhaltung. Die Badezimmer bieten Designer-Toilettenartikel und Haartrockner.
Lage
Zentral in Marrakesch gelegen, befindet sich Sofitel Marrakech Palais Imperial & Spa nur 15 Gehminuten von Koutoubia-Moschee und Menara Einkaufszentrum entfernt. Dieses Hotel für Familien ist 1,4 km von Djemaa el Fna und 1,9 km von Dar el Bacha entfernt.
Was ist in der Nähe?
Bab el Djedid(0.1 Meilen)
Le Grand Casino de La Mamounia(0.2 Meilen)
Cyber Park(0.3 Meilen)
Casino von Marrakesch(0.4 Meilen)
Koutoubia-Moschee(0.5 Meilen)
Kunsthandwerkszentrum Marrakesch(0.6 Meilen)
Avenue Mohamed VI(0.6 Meilen)
Menara Einkaufszentrum(0.7 Meilen)
Dar el Bacha(0.8 Meilen)
Djemaa el Fna(0.8 Meilen)
Bab Agnaou(0.9 Meilen)
Les Bains de Marrakech(0.9 Meilen)
Place du 16 Novembre(0.9 Meilen)
Place of Youth(0.9 Meilen)
Stade El Harti(0.9 Meilen)
Der bevorzugte Flughafen für Sofitel Marrakech Palais Imperial & Spa ist Flughafen Menara (RAK)(3 Meilen)
Parkmöglichkeiten
Restaurant
Pool
Business-Center
Zimmerservice
Parkservice
Lage
Rue Haroun Errachid - Quartier Hivernage, Marrakesch, Marokko
Bab el Djedid (0.1 Meilen)
Le Grand Casino de La Mamounia (0.2 Meilen)
Cyber Park (0.3 Meilen)
Casino von Marrakesch (0.4 Meilen)
Koutoubia-Moschee (0.5 Meilen)
Kunsthandwerkszentrum Marrakesch (0.6 Meilen)
Gästebewertungen zu Sofitel Marrakech Palais Impérial & Spa
8.1
Sehr gut
Basierend auf 831 verifizierten Bewertungen
Wer übernachtet hier?
Gechäftsreisende
10%
Paare
40%
Familien
23%
Gruppen
21%
Alleinreisende
3%
Was Gäste sagen
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
In aktuellen Bewertungen wird das Sofitel Marrakech Palais Imperial & Spa für seine schöne Anlage, die Pools und die günstige Lage gelobt. Viele Gäste loben das ausgezeichnete Frühstück und das freundliche Personal, obwohl mehrere Aspekte nicht durchgängig den Fünf-Sterne-Erwartungen entsprachen.
Mehr erfahrenWar das hilfreich?
Was Gäste sagen
In aktuellen Bewertungen wird das Sofitel Marrakech Palais Imperial & Spa für seine schöne Anlage, die Pools und die günstige Lage gelobt. Viele Gäste loben das ausgezeichnete Frühstück und das freundliche Personal, obwohl mehrere Aspekte nicht durchgängig den Fünf-Sterne-Erwartungen entsprachen.
Die Zimmer reichen von geräumig und komfortabel bis hin zu dunkel oder veraltet, und einige sind Lärm von Nachtclubs oder der Straße ausgesetzt, der den Schlaf stört. Die Meinungen zum Service gehen auseinander: es gibt Berichte über herzliche Interaktionen, aber auch wiederholte Beschwerden über langsamen oder unorganisierten Check-in, mangelnde Koordination und strenge Durchsetzung von Regeln. Die Erfahrungen in den Restaurants sind gemischt, wobei langsamer Service, begrenzte Auswahl, hohe Preise und rein digitale Speisekarten genannt werden. Erwarten Sie eine attraktive Anlage und Lage, aber mit variablem Service und Ambiente.
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Leistungen
Die Pools und Gärten erhalten häufig Lob, einschließlich einer beheizten Option, und mehrere Gäste haben das Spa genossen; andere berichteten jedoch von schlechten Spa-Erlebnissen, eingeschränktem Zugang zu bestimmten Bereichen und langsamem Service am Pool/an der Bar.
Ähnliche Gästebewertungen
4
eduardo
20. Feb. 2025
·
Aufenthalt für 4 Nächte
O atendimento do hotel no geral foi excelente, mas o atendimento e experiência no spa foi ruim, tratamento em sala claustrofobica, sendo que tinham salas maiores, tratamento mecânico sem atenção ao cliente. Foram extremamente preconceituosos comigo e meu marido, pore sermos um casa gay.
O atendimento do hotel no geral foi excelente, mas o atendimento e experiência no spa foi ruim, tratamento em sala claustrofobica, sendo que tinham salas maiores, tratamento mecânico sem atenção ao cliente. Foram extremamente preconceituosos comigo e meu marido, pore sermos um casa gay.
10
Jennelle
4. Sept. 2024
·
Aufenthalt für eine Nacht
Love the staff and everything was stellar will be back. Spa is heaven sent
Love the staff and everything was stellar will be back. Spa is heaven sent
10
Mariana
13. Okt. 2025
·
Aufenthalt für 2 Nächte
Love the heated pool and the location!
Love the heated pool and the location!
4
Brayan
26. Sept. 2025
·
Aufenthalt für 3 Nächte
À l’accueil il mon parler qu’une parti du spa était accessible et au final tout était en supplément la piscine étais à peine chauffée beaucoup de désagréments au près de la réception ils prennent leurs clients de hauts et ma femme a glisser au bord de la piscine et a cassé ses lunettes ils ont rien voulu savoir
À l’accueil il mon parler qu’une parti du spa était accessible et au final tout était en supplément la piscine étais à peine chauffée beaucoup de désagréments au près de la réception ils prennent leurs clients de hauts et ma femme a glisser au bord de la piscine et a cassé ses lunettes ils ont rien voulu savoir
8
Duncan
2. Nov. 2024
·
Aufenthalt für 4 Nächte
At check-out bill was padded with extra charges for mini bar which I did not use. This has happened to me before in Morocco. Check your bill. Service in night club was extremely slow, almost non-existent. Music was so loud you had to write to order anything. Conversation was impossible. I was granted access to the smaller heated pool, which I appreciated, but was told access was normally limited to members of a special club. Considering what I paid, access to the pool, should not have been restricted. The larger pool was much less interesting.
At check-out bill was padded with extra charges for mini bar which I did not use. This has happened to me before in Morocco. Check your bill. Service in night club was extremely slow, almost non-existent. Music was so loud you had to write to order anything. Conversation was impossible. I was granted access to the smaller heated pool, which I appreciated, but was told access was normally limited to members of a special club. Considering what I paid, access to the pool, should not have been restricted. The larger pool was much less interesting.
2
Farhan
21. Juni 2024
·
Aufenthalt für 2 Nächte
Horrible experience. Staff stole money at the spa out of my bath robe. The reception and the manager on duty were extremely rude and disrespectful
Horrible experience. Staff stole money at the spa out of my bath robe. The reception and the manager on duty were extremely rude and disrespectful
10
Sean
29. Sept. 2025
·
Aufenthalt für 6 Nächte
Fantastic facilities, service and location. Will be back again soon.
Fantastic facilities, service and location. Will be back again soon.
6
Adam
14. Okt. 2025
·
Aufenthalt für 5 Nächte
Nice grounds, little dated but nicely kept up hotel. Really nice pool area and grounds, well located within Marrakesh. What's truly lacking is the service. 1. The driver to the airport didn't turn up for 20 minutes and the hotel didn't pick up the phone. Not a nice welcome. 2. Random man walk into your room without knocking at 22:30 in the evening with 'waters'. Strange timing & knocking definitely needed. 3. Do not disturb sign totally disregarded. Again, without knocking a woman barges into the room in the morning, searching for another guest. When sent out, reception calls calling that other guest's name (totally different from mine). They could have easily check who is staying in the room, should not have disregarded the do not disturb sign etc. Somehow staff also make a point of not greeting anyone, just looking the other way when one says hello.
Nice grounds, little dated but nicely kept up hotel. Really nice pool area and grounds, well located within Marrakesh. What's truly lacking is the service. 1. The driver to the airport didn't turn up for 20 minutes and the hotel didn't pick up the phone. Not a nice welcome. 2. Random man walk into your room without knocking at 22:30 in the evening with 'waters'. Strange timing & knocking definitely needed. 3. Do not disturb sign totally disregarded. Again, without knocking a woman barges into the room in the morning, searching for another guest. When sent out, reception calls calling that other guest's name (totally different from mine). They could have easily check who is staying in the room, should not have disregarded the do not disturb sign etc. Somehow staff also make a point of not greeting anyone, just looking the other way when one says hello.
10
Emma
8. Okt. 2024
·
Aufenthalt für 7 Nächte
The pool and breakfast are excellent. The staff are all very welcoming but the service can be a little poor on occasions. I felt disappointed to have to pay for all still water provided and would expect a five star to include at least one or two bottles around the pool. Location is great and it’s easy for taxis or to walk. If you are in one side of the hotel as we were the noise from a couple of nearby bars continues into the early hours and you can hear it (thank goodness for earplugs). All that said I would recommend and stay here again but a few items that a five star should address.
The pool and breakfast are excellent. The staff are all very welcoming but the service can be a little poor on occasions. I felt disappointed to have to pay for all still water provided and would expect a five star to include at least one or two bottles around the pool. Location is great and it’s easy for taxis or to walk. If you are in one side of the hotel as we were the noise from a couple of nearby bars continues into the early hours and you can hear it (thank goodness for earplugs). All that said I would recommend and stay here again but a few items that a five star should address.
10
Jennelle
14. Sept. 2024
·
Aufenthalt für eine Nacht
They took such good care of us great beds and pool. I slept so well. Spa is wonderful and well priced. Gift shop is great walking distance to a few malls and such. Carriage ride close by. We definitely felt safe and cared for.
They took such good care of us great beds and pool. I slept so well. Spa is wonderful and well priced. Gift shop is great walking distance to a few malls and such. Carriage ride close by. We definitely felt safe and cared for.
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Sauberkeit
Viele Bewertungen erwähnen saubere Zimmer und gepflegte Räumlichkeiten, aber einige bemängeln schmutzige Teppiche, schimmelige Badezimmer, Drainageprobleme und Verschleiß wie zerrissene Vorhänge oder lose Armaturen.
Ähnliche Gästebewertungen
10
Ruifeng
13. Okt. 2024
·
Aufenthalt für 3 Nächte
Clean, very good breakfast, good location
Clean, very good breakfast, good location
10
Naryis
12. Dez. 2025
·
Aufenthalt für eine Nacht
Me and my husband stayed here for one night. The hotel itself is beautiful, spacious, and very nice. The breakfast was amazing. The only issue was that, for the price you’re paying for a single night, you wouldn’t expect certain problems. The curtain in our bedroom was torn, and the shower’s on/off switch was coming loose. You’d think you wouldn’t encounter issues like these in a five-star hotel
Me and my husband stayed here for one night. The hotel itself is beautiful, spacious, and very nice. The breakfast was amazing. The only issue was that, for the price you’re paying for a single night, you wouldn’t expect certain problems. The curtain in our bedroom was torn, and the shower’s on/off switch was coming loose. You’d think you wouldn’t encounter issues like these in a five-star hotel
4
MANUEL
22. Dez. 2025
·
Aufenthalt für 2 Nächte
Ruidosa, alfombra sucia, baño deteriorados.
Ruidosa, alfombra sucia, baño deteriorados.
4
Adriana
17. Mai 2025
·
Aufenthalt für 3 Nächte
Very dirty, shower didn’t drain, bathroom was moldy, floor was filthy, service horrendous.
Very dirty, shower didn’t drain, bathroom was moldy, floor was filthy, service horrendous.
4
lamiae
27. Okt. 2025
·
Aufenthalt für eine Nacht
Dommage Que les halls de l hitel et les chambres sont un peu sombre Les placards ont besoin d un peu d entretien Le seule soucis c est au niveau de Check in c était long et nous avons eu la chambre qu a 16h Sinon c est bon
Dommage Que les halls de l hitel et les chambres sont un peu sombre Les placards ont besoin d un peu d entretien Le seule soucis c est au niveau de Check in c était long et nous avons eu la chambre qu a 16h Sinon c est bon
10
NORA
4. Sept. 2024
·
Aufenthalt für eine Nacht
Nous avons été acceuilli part une charmante demoiselle le 31 aout, l'ensemble du personnel est au petit soin. La chambre que nous avons eu etait trés propre, bien équipée et agréable, côté piscine avec un joli bacon, un vrai bonheur. Le petit dejuener au top avec des produits de qualité, et bravo a notre cuisto ( le monsieur qui prépare les oeufs )chanteur qui met l'ambiance et un magnifique sourire !!! L'hôtel est situé dans un quartier très prisé de Marrakech non loin de la place Djamel Efna et le soir, nous avons pu sortir a pied a coté de restaurants et de l'annimation nocture de cette jolie ville Marocaine. Merci pour votre acceuil chalereux Houria & Nora
Nous avons été acceuilli part une charmante demoiselle le 31 aout, l'ensemble du personnel est au petit soin. La chambre que nous avons eu etait trés propre, bien équipée et agréable, côté piscine avec un joli bacon, un vrai bonheur. Le petit dejuener au top avec des produits de qualité, et bravo a notre cuisto ( le monsieur qui prépare les oeufs )chanteur qui met l'ambiance et un magnifique sourire !!! L'hôtel est situé dans un quartier très prisé de Marrakech non loin de la place Djamel Efna et le soir, nous avons pu sortir a pied a coté de restaurants et de l'annimation nocture de cette jolie ville Marocaine. Merci pour votre acceuil chalereux Houria & Nora
10
CATHERINE
14. Sept. 2024
·
Aufenthalt für 2 Nächte
Beautiful clean property, close to all major monuments, friendly professional staff. Will definitely go back.
Beautiful clean property, close to all major monuments, friendly professional staff. Will definitely go back.
4
Jocelyn
29. Jan. 2025
·
Aufenthalt für 7 Nächte
The staff was extremely non responsive and unaccommodating. We had several basic requests and the staff took sometimes over 2 hrs to respond. The housekeeping was HORRIBLE!!! Floor was not vacuumed. No wash cloths, linens on the bed were not changed daily. Coffee pot not cleaned and water wasn’t refreshed. The men that worked at the front desk were VERY RUDE and abrasive, from being questioned. I was not happy with this property.
The staff was extremely non responsive and unaccommodating. We had several basic requests and the staff took sometimes over 2 hrs to respond. The housekeeping was HORRIBLE!!! Floor was not vacuumed. No wash cloths, linens on the bed were not changed daily. Coffee pot not cleaned and water wasn’t refreshed. The men that worked at the front desk were VERY RUDE and abrasive, from being questioned. I was not happy with this property.
10
Jonathan
28. Sept. 2025
·
Aufenthalt für 2 Nächte
Amazing service, clean rooms, and super convinient
Amazing service, clean rooms, and super convinient
10
adam
29. Apr. 2024
·
Aufenthalt für 7 Nächte
Very nice and clean friendly staff it has everything you need to enjoy your holiday close to main old city and shopping areas and restaurants and clubs amazing views. I love it
Very nice and clean friendly staff it has everything you need to enjoy your holiday close to main old city and shopping areas and restaurants and clubs amazing views. I love it
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Zimmer
Die Zimmer sind oft geräumig und komfortabel, manchmal mit Balkon und Aussicht, aber einige empfanden sie als dunkel oder veraltet, und Lärm von Nachtleben beeinträchtigt bestimmte Zimmer; die Zimmerzuweisung entsprach nicht immer den Buchungen.
Ähnliche Gästebewertungen
6
Neil
10. Okt. 2024
·
Aufenthalt für 5 Nächte
The hotel was well positioned and had a lovely garden and pool area. We had a junior suite which was very comfortable with balcony and good view. For a hotel of its status and daily charges, we were however, very disappointed with the limited restaurant choices. The pool bar/ restaurant was fine but the dinner options were very limited. We also did not like the digital menus which were difficult to load and use. We arrived from the airport at around 10.30am on the 5th October but were not able to access our room until 3pm. There was no apology offered or any attempt made to make us feel at home. I consider that this attitude was not in keeping with the perceived services offered by a 5 star hotel. The restaurant and bar service on the other hand was generally very good. In summary if asked, I could not recommend the hotel to any of my friends and would not choose to stay there again if I returned to Marrakech.
The hotel was well positioned and had a lovely garden and pool area. We had a junior suite which was very comfortable with balcony and good view. For a hotel of its status and daily charges, we were however, very disappointed with the limited restaurant choices. The pool bar/ restaurant was fine but the dinner options were very limited. We also did not like the digital menus which were difficult to load and use. We arrived from the airport at around 10.30am on the 5th October but were not able to access our room until 3pm. There was no apology offered or any attempt made to make us feel at home. I consider that this attitude was not in keeping with the perceived services offered by a 5 star hotel. The restaurant and bar service on the other hand was generally very good. In summary if asked, I could not recommend the hotel to any of my friends and would not choose to stay there again if I returned to Marrakech.
8
Willi
5. Mai 2025
·
Aufenthalt für 4 Nächte
Leider erhielten wir nicht exakt das von uns gebuchte Zimmer: Gebucht: Balkon mit Aussicht Erhalten: Terrasse im Parterre mit Blick zur Strasse Ansonsten alles bestens: Sehr nettes, hilfsbereites Personal, guter Duft im ganzen Hotel, sehr schöne Aussenanlagen mit Pools…
Leider erhielten wir nicht exakt das von uns gebuchte Zimmer: Gebucht: Balkon mit Aussicht Erhalten: Terrasse im Parterre mit Blick zur Strasse Ansonsten alles bestens: Sehr nettes, hilfsbereites Personal, guter Duft im ganzen Hotel, sehr schöne Aussenanlagen mit Pools…
10
Naryis
12. Dez. 2025
·
Aufenthalt für eine Nacht
Me and my husband stayed here for one night. The hotel itself is beautiful, spacious, and very nice. The breakfast was amazing. The only issue was that, for the price you’re paying for a single night, you wouldn’t expect certain problems. The curtain in our bedroom was torn, and the shower’s on/off switch was coming loose. You’d think you wouldn’t encounter issues like these in a five-star hotel
Me and my husband stayed here for one night. The hotel itself is beautiful, spacious, and very nice. The breakfast was amazing. The only issue was that, for the price you’re paying for a single night, you wouldn’t expect certain problems. The curtain in our bedroom was torn, and the shower’s on/off switch was coming loose. You’d think you wouldn’t encounter issues like these in a five-star hotel
6
Jawher Ben
31. Aug. 2024
·
Aufenthalt für 3 Nächte
I had to wait till 5:30pm to check in as my room was not ready. Garden view rooms were next to a nightclub and was always woken up in the middle of night by fighting and noisy revellers. Not much of of a quite weekend trip.
I had to wait till 5:30pm to check in as my room was not ready. Garden view rooms were next to a nightclub and was always woken up in the middle of night by fighting and noisy revellers. Not much of of a quite weekend trip.
8
Tanweer
13. März 2024
·
Aufenthalt für 3 Nächte
Stunning building and is high end luxury in the lobbies and stunning grounds, but room was very basic compared to the expected standards. Staff super friendly, respectful and helpful. Bed was so great and comfortable. Just felt for the price and expected 5 star experience it fell short of the mark for me.
Stunning building and is high end luxury in the lobbies and stunning grounds, but room was very basic compared to the expected standards. Staff super friendly, respectful and helpful. Bed was so great and comfortable. Just felt for the price and expected 5 star experience it fell short of the mark for me.
10
Mark
1. Feb. 2024
·
Aufenthalt für 5 Nächte
Fantastic hotel near the Old Town of Marrakech. The rooms were huge and well laid out. The staff were friendly and courteous, and the gardens were a delighted. A beautiful hotel.
Fantastic hotel near the Old Town of Marrakech. The rooms were huge and well laid out. The staff were friendly and courteous, and the gardens were a delighted. A beautiful hotel.
4
lamiae
27. Okt. 2025
·
Aufenthalt für eine Nacht
Dommage Que les halls de l hitel et les chambres sont un peu sombre Les placards ont besoin d un peu d entretien Le seule soucis c est au niveau de Check in c était long et nous avons eu la chambre qu a 16h Sinon c est bon
Dommage Que les halls de l hitel et les chambres sont un peu sombre Les placards ont besoin d un peu d entretien Le seule soucis c est au niveau de Check in c était long et nous avons eu la chambre qu a 16h Sinon c est bon
6
Adam
14. Okt. 2025
·
Aufenthalt für 5 Nächte
Nice grounds, little dated but nicely kept up hotel. Really nice pool area and grounds, well located within Marrakesh. What's truly lacking is the service. 1. The driver to the airport didn't turn up for 20 minutes and the hotel didn't pick up the phone. Not a nice welcome. 2. Random man walk into your room without knocking at 22:30 in the evening with 'waters'. Strange timing & knocking definitely needed. 3. Do not disturb sign totally disregarded. Again, without knocking a woman barges into the room in the morning, searching for another guest. When sent out, reception calls calling that other guest's name (totally different from mine). They could have easily check who is staying in the room, should not have disregarded the do not disturb sign etc. Somehow staff also make a point of not greeting anyone, just looking the other way when one says hello.
Nice grounds, little dated but nicely kept up hotel. Really nice pool area and grounds, well located within Marrakesh. What's truly lacking is the service. 1. The driver to the airport didn't turn up for 20 minutes and the hotel didn't pick up the phone. Not a nice welcome. 2. Random man walk into your room without knocking at 22:30 in the evening with 'waters'. Strange timing & knocking definitely needed. 3. Do not disturb sign totally disregarded. Again, without knocking a woman barges into the room in the morning, searching for another guest. When sent out, reception calls calling that other guest's name (totally different from mine). They could have easily check who is staying in the room, should not have disregarded the do not disturb sign etc. Somehow staff also make a point of not greeting anyone, just looking the other way when one says hello.
2
David
30. Mai 2024
·
Aufenthalt für 2 Nächte
Notre séjour à Marrakech a été totalement déconcertant. En raison d'un séminaire de start-up, les prix avaient été multipliés par quatre, et nous avons payé 1250 € pour deux nuits sans petit-déjeuner. Le pire, c'est que l'hôtel se trouve en face d'une discothèque, rendant impossible tout sommeil avant 4 heures du matin. Après nos réclamations, le directeur Amine a changé nos chambres. Cependant, la nouvelle chambre était également située en face de la discothèque, mais à un étage supérieur. Nous avons voulu quitter l'établissement pour changer d'hôtel, mais le directeur nous a informés qu'un remboursement n'était pas possible car nous avions réservé via Hotels.com, et que nous devions donc terminer notre séjour. Il nous a offert une remise de 20 % sur les extras, soit 90 €, pour un total de 1600 € réglés pour deux nuits. Je déconseille fortement cet établissement si vous souhaitez dormir au calme. Le directeur nous a clairement indiqué que la direction du groupe Accor était au courant du problème, mais en attendant, ils encaissent des prix exorbitants sans prévenir les clients.
Notre séjour à Marrakech a été totalement déconcertant. En raison d'un séminaire de start-up, les prix avaient été multipliés par quatre, et nous avons payé 1250 € pour deux nuits sans petit-déjeuner. Le pire, c'est que l'hôtel se trouve en face d'une discothèque, rendant impossible tout sommeil avant 4 heures du matin. Après nos réclamations, le directeur Amine a changé nos chambres. Cependant, la nouvelle chambre était également située en face de la discothèque, mais à un étage supérieur. Nous avons voulu quitter l'établissement pour changer d'hôtel, mais le directeur nous a informés qu'un remboursement n'était pas possible car nous avions réservé via Hotels.com, et que nous devions donc terminer notre séjour. Il nous a offert une remise de 20 % sur les extras, soit 90 €, pour un total de 1600 € réglés pour deux nuits. Je déconseille fortement cet établissement si vous souhaitez dormir au calme. Le directeur nous a clairement indiqué que la direction du groupe Accor était au courant du problème, mais en attendant, ils encaissent des prix exorbitants sans prévenir les clients.
6
Mousa
18. Sept. 2024
·
Aufenthalt für 2 Nächte
The property is expensive. The room is dull and dark. There isn’t much sunshine entering the room from the windows. Surprised to know that there was no bidet in the suite. There is a lot of not utilized space allocation in the lobby and corridors. Not the best of experience.
The property is expensive. The room is dull and dark. There isn’t much sunshine entering the room from the windows. Surprised to know that there was no bidet in the suite. There is a lot of not utilized space allocation in the lobby and corridors. Not the best of experience.
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KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Dienstleistung
Die Meinungen gehen auseinander: freundliches Personal wird häufig gelobt, aber viele berichten von langsamem oder unorganisiertem Check-in, mangelnder Koordination, unhilfsbereiten oder unfreundlichen Interaktionen, Rechnungsfehlern und strenger Durchsetzung von Regeln.
Ähnliche Gästebewertungen
10
Imad
5. Juni 2025
·
Aufenthalt für 2 Nächte
Our second time and the property and it was great. Service and staff were exceptional. We’ll be back and thank you.
Our second time and the property and it was great. Service and staff were exceptional. We’ll be back and thank you.
2
Sebastian
29. Apr. 2025
·
Aufenthalt für 3 Nächte
The entire stay and experience was a disaster from the beginning to the end. Personnel was rude and hotel manager refused to meet with me to address the problems. There is a long list of problems so I wont start writing them all here. I demand a refund!!
The entire stay and experience was a disaster from the beginning to the end. Personnel was rude and hotel manager refused to meet with me to address the problems. There is a long list of problems so I wont start writing them all here. I demand a refund!!
6
Sophie
28. Juli 2025
·
Aufenthalt für 4 Nächte
I recently stayed at the Sofitel and was impressed by the beautiful surroundings — the hotel is clean, stylish, and well-maintained, with lovely interiors that create a luxurious atmosphere. However, the service didn’t match the setting. While there were plenty of staff around, there seemed to be a lack of communication between them. Requests were often delayed or forgotten, and it felt like no one really knew what was going on. The service was noticeably slow throughout the stay, which took away from the overall experience. A stunning hotel with great potential, but the management and coordination behind the scenes need serious improvement.
I recently stayed at the Sofitel and was impressed by the beautiful surroundings — the hotel is clean, stylish, and well-maintained, with lovely interiors that create a luxurious atmosphere. However, the service didn’t match the setting. While there were plenty of staff around, there seemed to be a lack of communication between them. Requests were often delayed or forgotten, and it felt like no one really knew what was going on. The service was noticeably slow throughout the stay, which took away from the overall experience. A stunning hotel with great potential, but the management and coordination behind the scenes need serious improvement.
2
Rafic
24. Aug. 2024
·
Aufenthalt für eine Nacht
The check in was very slow and unorganised, I had to go through three persons, after an hour of wait, I asked for the manager and this is when I was able to check in.
The check in was very slow and unorganised, I had to go through three persons, after an hour of wait, I asked for the manager and this is when I was able to check in.
6
Adam
14. Okt. 2025
·
Aufenthalt für 5 Nächte
Nice grounds, little dated but nicely kept up hotel. Really nice pool area and grounds, well located within Marrakesh. What's truly lacking is the service. 1. The driver to the airport didn't turn up for 20 minutes and the hotel didn't pick up the phone. Not a nice welcome. 2. Random man walk into your room without knocking at 22:30 in the evening with 'waters'. Strange timing & knocking definitely needed. 3. Do not disturb sign totally disregarded. Again, without knocking a woman barges into the room in the morning, searching for another guest. When sent out, reception calls calling that other guest's name (totally different from mine). They could have easily check who is staying in the room, should not have disregarded the do not disturb sign etc. Somehow staff also make a point of not greeting anyone, just looking the other way when one says hello.
Nice grounds, little dated but nicely kept up hotel. Really nice pool area and grounds, well located within Marrakesh. What's truly lacking is the service. 1. The driver to the airport didn't turn up for 20 minutes and the hotel didn't pick up the phone. Not a nice welcome. 2. Random man walk into your room without knocking at 22:30 in the evening with 'waters'. Strange timing & knocking definitely needed. 3. Do not disturb sign totally disregarded. Again, without knocking a woman barges into the room in the morning, searching for another guest. When sent out, reception calls calling that other guest's name (totally different from mine). They could have easily check who is staying in the room, should not have disregarded the do not disturb sign etc. Somehow staff also make a point of not greeting anyone, just looking the other way when one says hello.
2
azzeddine
12. Nov. 2025
·
Aufenthalt für 6 Nächte
The staff have a lot to learn about hospitality especially in the reception You earn a good review by providing a good service, you don’t beg for it
The staff have a lot to learn about hospitality especially in the reception You earn a good review by providing a good service, you don’t beg for it
6
abderrazak
21. Feb. 2025
·
Aufenthalt für eine Nacht
L’hôtel a besoin de beaucoup de rénovation la chambre et les couloirs très mauvais état en plus le service était très long à la réception 2h pour avoir la chambre
L’hôtel a besoin de beaucoup de rénovation la chambre et les couloirs très mauvais état en plus le service était très long à la réception 2h pour avoir la chambre
10
Carey
24. Juni 2025
·
Aufenthalt für 3 Nächte
Amazing! Front desk and concierge were very accommodating. The location of hotel was walking distance to all the hot spots! Hotel is stunning, pool food was delish I can’t wait to return!
Amazing! Front desk and concierge were very accommodating. The location of hotel was walking distance to all the hot spots! Hotel is stunning, pool food was delish I can’t wait to return!
6
Shaheen
29. Juli 2025
·
Aufenthalt für 3 Nächte
Beautiful property, great location, safe neighbourhood. Lovely rooms. Meal at SO Lounge was delicious. Didn’t feel the same with lunch by the pool or the breakfast. In terms of service, it always felt as if what we asked for was a bother - I asked for a clarification since I had booked a room that included breakfast (had the email to confirm), they said it wasn’t included and that they would connect with the reservations team to determine the problem. Never heard from anyone with any clarification.
Beautiful property, great location, safe neighbourhood. Lovely rooms. Meal at SO Lounge was delicious. Didn’t feel the same with lunch by the pool or the breakfast. In terms of service, it always felt as if what we asked for was a bother - I asked for a clarification since I had booked a room that included breakfast (had the email to confirm), they said it wasn’t included and that they would connect with the reservations team to determine the problem. Never heard from anyone with any clarification.
2
Tristram James
22. Sept. 2025
·
Aufenthalt für 7 Nächte
What a crashing disappointment. In 30 years, 49 countries, and a few hundred hotels, I've never felt compelled to complain (I know some people are serial complainers - that's not me) or leave a bad review. Housekeeping, reception staff etc were all great, and physically the hotel is nice and well appointed... ...but crumbs, the management, policies, and F&B staff were beyond woeful. Having bags rifled through on the door (we saw an elderly couple having water confiscated - in 40 degree heat), waiting 30 minutes and after three chases getting service from a pool bar (multiple times, I may add)... but worst, having selected a couple of loungers on the completely empty terrace next to our room (with no signage whatsoever saying it was restricted - and even then, we arrived after the 18:00 restriction time), we were ordered to leave by first a member of bar staff, my partner still dripping wet, then guest relations (!), and threatened with a fine of 500 Dirham if we didn't leave immediately. Never have I been so appalled by what claims to be a 5 star hotel - the Raffles, the Peninsula, Nobu, and frankly, a even a Travelodge puts this hotel to shame.
What a crashing disappointment. In 30 years, 49 countries, and a few hundred hotels, I've never felt compelled to complain (I know some people are serial complainers - that's not me) or leave a bad review. Housekeeping, reception staff etc were all great, and physically the hotel is nice and well appointed... ...but crumbs, the management, policies, and F&B staff were beyond woeful. Having bags rifled through on the door (we saw an elderly couple having water confiscated - in 40 degree heat), waiting 30 minutes and after three chases getting service from a pool bar (multiple times, I may add)... but worst, having selected a couple of loungers on the completely empty terrace next to our room (with no signage whatsoever saying it was restricted - and even then, we arrived after the 18:00 restriction time), we were ordered to leave by first a member of bar staff, my partner still dripping wet, then guest relations (!), and threatened with a fine of 500 Dirham if we didn't leave immediately. Never have I been so appalled by what claims to be a 5 star hotel - the Raffles, the Peninsula, Nobu, and frankly, a even a Travelodge puts this hotel to shame.
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Lage
Durchgehend als günstig und fußläufig zu den wichtigsten Sehenswürdigkeiten bewertet, obwohl einige Zimmer von Lärm von nahegelegenen Bars oder Clubs in der späten Nacht betroffen sind.
Ähnliche Gästebewertungen
10
Ruifeng
13. Okt. 2024
·
Aufenthalt für 3 Nächte
Clean, very good breakfast, good location
Clean, very good breakfast, good location
10
Mariana
13. Okt. 2025
·
Aufenthalt für 2 Nächte
Love the heated pool and the location!
Love the heated pool and the location!
10
Savvas
10. Apr. 2024
·
Aufenthalt für 5 Nächte
Nicely located at a quiet neighbourhood and still possible to walk to the city centre. Personnel was very helpful and friendly and the breakfast quite good quality and choice.
Nicely located at a quiet neighbourhood and still possible to walk to the city centre. Personnel was very helpful and friendly and the breakfast quite good quality and choice.
6
Adam
14. Okt. 2025
·
Aufenthalt für 5 Nächte
Nice grounds, little dated but nicely kept up hotel. Really nice pool area and grounds, well located within Marrakesh. What's truly lacking is the service. 1. The driver to the airport didn't turn up for 20 minutes and the hotel didn't pick up the phone. Not a nice welcome. 2. Random man walk into your room without knocking at 22:30 in the evening with 'waters'. Strange timing & knocking definitely needed. 3. Do not disturb sign totally disregarded. Again, without knocking a woman barges into the room in the morning, searching for another guest. When sent out, reception calls calling that other guest's name (totally different from mine). They could have easily check who is staying in the room, should not have disregarded the do not disturb sign etc. Somehow staff also make a point of not greeting anyone, just looking the other way when one says hello.
Nice grounds, little dated but nicely kept up hotel. Really nice pool area and grounds, well located within Marrakesh. What's truly lacking is the service. 1. The driver to the airport didn't turn up for 20 minutes and the hotel didn't pick up the phone. Not a nice welcome. 2. Random man walk into your room without knocking at 22:30 in the evening with 'waters'. Strange timing & knocking definitely needed. 3. Do not disturb sign totally disregarded. Again, without knocking a woman barges into the room in the morning, searching for another guest. When sent out, reception calls calling that other guest's name (totally different from mine). They could have easily check who is staying in the room, should not have disregarded the do not disturb sign etc. Somehow staff also make a point of not greeting anyone, just looking the other way when one says hello.
10
patricia
10. Apr. 2025
·
Aufenthalt für 3 Nächte
Very well located, Confortable rooms, beautiful gardens
Very well located, Confortable rooms, beautiful gardens
10
CATHERINE
14. Sept. 2024
·
Aufenthalt für 2 Nächte
Beautiful clean property, close to all major monuments, friendly professional staff. Will definitely go back.
Beautiful clean property, close to all major monuments, friendly professional staff. Will definitely go back.
10
Jose Rodrigo
27. Juli 2024
·
Aufenthalt für 2 Nächte
Ubicación excelente, el área de la alberca y sus jardines está excelente. Caminando en 15 minutos está cerca muchísimas cosas turísticas
Ubicación excelente, el área de la alberca y sus jardines está excelente. Caminando en 15 minutos está cerca muchísimas cosas turísticas
10
Carey
24. Juni 2025
·
Aufenthalt für 3 Nächte
Amazing! Front desk and concierge were very accommodating. The location of hotel was walking distance to all the hot spots! Hotel is stunning, pool food was delish I can’t wait to return!
Amazing! Front desk and concierge were very accommodating. The location of hotel was walking distance to all the hot spots! Hotel is stunning, pool food was delish I can’t wait to return!
10
Emma
8. Okt. 2024
·
Aufenthalt für 7 Nächte
The pool and breakfast are excellent. The staff are all very welcoming but the service can be a little poor on occasions. I felt disappointed to have to pay for all still water provided and would expect a five star to include at least one or two bottles around the pool. Location is great and it’s easy for taxis or to walk. If you are in one side of the hotel as we were the noise from a couple of nearby bars continues into the early hours and you can hear it (thank goodness for earplugs). All that said I would recommend and stay here again but a few items that a five star should address.
The pool and breakfast are excellent. The staff are all very welcoming but the service can be a little poor on occasions. I felt disappointed to have to pay for all still water provided and would expect a five star to include at least one or two bottles around the pool. Location is great and it’s easy for taxis or to walk. If you are in one side of the hotel as we were the noise from a couple of nearby bars continues into the early hours and you can hear it (thank goodness for earplugs). All that said I would recommend and stay here again but a few items that a five star should address.
10
adam
29. Apr. 2024
·
Aufenthalt für 7 Nächte
Very nice and clean friendly staff it has everything you need to enjoy your holiday close to main old city and shopping areas and restaurants and clubs amazing views. I love it
Very nice and clean friendly staff it has everything you need to enjoy your holiday close to main old city and shopping areas and restaurants and clubs amazing views. I love it
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
Gastronomie
Das Frühstück wird hoch bewertet, während das Feedback zu den Restaurants insgesamt gemischt ausfällt, wobei langsamer Service, begrenzte Dinneroptionen, hohe Preise, rein digitale Speisekarten, ein Verbot von mitgebrachten Speisen und gelegentliche Engpässe am frühen Morgen genannt werden.
Ähnliche Gästebewertungen
6
Neil
10. Okt. 2024
·
Aufenthalt für 5 Nächte
The hotel was well positioned and had a lovely garden and pool area. We had a junior suite which was very comfortable with balcony and good view. For a hotel of its status and daily charges, we were however, very disappointed with the limited restaurant choices. The pool bar/ restaurant was fine but the dinner options were very limited. We also did not like the digital menus which were difficult to load and use. We arrived from the airport at around 10.30am on the 5th October but were not able to access our room until 3pm. There was no apology offered or any attempt made to make us feel at home. I consider that this attitude was not in keeping with the perceived services offered by a 5 star hotel. The restaurant and bar service on the other hand was generally very good. In summary if asked, I could not recommend the hotel to any of my friends and would not choose to stay there again if I returned to Marrakech.
The hotel was well positioned and had a lovely garden and pool area. We had a junior suite which was very comfortable with balcony and good view. For a hotel of its status and daily charges, we were however, very disappointed with the limited restaurant choices. The pool bar/ restaurant was fine but the dinner options were very limited. We also did not like the digital menus which were difficult to load and use. We arrived from the airport at around 10.30am on the 5th October but were not able to access our room until 3pm. There was no apology offered or any attempt made to make us feel at home. I consider that this attitude was not in keeping with the perceived services offered by a 5 star hotel. The restaurant and bar service on the other hand was generally very good. In summary if asked, I could not recommend the hotel to any of my friends and would not choose to stay there again if I returned to Marrakech.
8
Hassan
11. Juli 2025
·
Aufenthalt für 8 Nächte
Er nydelig sted men helt utrolig beliggenhet! Sentralt mye fint rundt hotellet ligger i et fint området. Hotellet i seg selv er vakkert med fine fasiliteter og nydelige rom! Det som drar dette hotellet ned fra 5/5 til 4/5 for meg er reglen på mat og drikke. Det var ikke lov og ta med noe form for mat inn på hotellet. Alt på hotellet var utrolig priset. 1 liter med vann og 0,33 ML cola kostet oss 25 euro! Dette syns jeg var litt i overkant.
Er nydelig sted men helt utrolig beliggenhet! Sentralt mye fint rundt hotellet ligger i et fint området. Hotellet i seg selv er vakkert med fine fasiliteter og nydelige rom! Det som drar dette hotellet ned fra 5/5 til 4/5 for meg er reglen på mat og drikke. Det var ikke lov og ta med noe form for mat inn på hotellet. Alt på hotellet var utrolig priset. 1 liter med vann og 0,33 ML cola kostet oss 25 euro! Dette syns jeg var litt i overkant.
10
Naryis
12. Dez. 2025
·
Aufenthalt für eine Nacht
Me and my husband stayed here for one night. The hotel itself is beautiful, spacious, and very nice. The breakfast was amazing. The only issue was that, for the price you’re paying for a single night, you wouldn’t expect certain problems. The curtain in our bedroom was torn, and the shower’s on/off switch was coming loose. You’d think you wouldn’t encounter issues like these in a five-star hotel
Me and my husband stayed here for one night. The hotel itself is beautiful, spacious, and very nice. The breakfast was amazing. The only issue was that, for the price you’re paying for a single night, you wouldn’t expect certain problems. The curtain in our bedroom was torn, and the shower’s on/off switch was coming loose. You’d think you wouldn’t encounter issues like these in a five-star hotel
10
Agustín Gerardo
10. Nov. 2025
·
Aufenthalt für eine Nacht
En general todo muy bien. Solo que el desayuno lo abren a determinada hora (me parece que a las 7am) y a esa hora no puedes pedir todo lo que se supone que incluye. En el caso concreto, no nos dejaron pedir huevos benedictinos, porque no tenían los insumos hasta las 8am.
En general todo muy bien. Solo que el desayuno lo abren a determinada hora (me parece que a las 7am) y a esa hora no puedes pedir todo lo que se supone que incluye. En el caso concreto, no nos dejaron pedir huevos benedictinos, porque no tenían los insumos hasta las 8am.
6
Thamir
10. Okt. 2024
·
Aufenthalt für 7 Nächte
LIKED: super friendly staff and helpful, location is great, beautiful grounds DISLIKED: Not allowed to bring in outside food. One of us is Gluten Free and kids are picky eaters so options are limited at the hotel. I understand not having outside food in the lobby or grounds but in the privacy of your own room? For a 5 star resort this was very strange and we have stayed at several accor properties and are accor members. This is the first time we experinced this. If you are ok with only eating at the hotel then this place is amazing. If you like freedom to choose I would select else where.
LIKED: super friendly staff and helpful, location is great, beautiful grounds DISLIKED: Not allowed to bring in outside food. One of us is Gluten Free and kids are picky eaters so options are limited at the hotel. I understand not having outside food in the lobby or grounds but in the privacy of your own room? For a 5 star resort this was very strange and we have stayed at several accor properties and are accor members. This is the first time we experinced this. If you are ok with only eating at the hotel then this place is amazing. If you like freedom to choose I would select else where.
10
eugenio
23. Feb. 2024
·
Aufenthalt für 3 Nächte
Uno de los mejores hoteles de Marrakesh. Un desayuno incomparable
Uno de los mejores hoteles de Marrakesh. Un desayuno incomparable
6
Salima
13. Jan. 2026
·
Aufenthalt für 3 Nächte
Frokosten var magisk ! Men det var mye rot med baggasjen min og innsjekking da jeg ble trukket og betalt for en annen person .
Frokosten var magisk ! Men det var mye rot med baggasjen min og innsjekking da jeg ble trukket og betalt for en annen person .
10
Emma
8. Okt. 2024
·
Aufenthalt für 7 Nächte
The pool and breakfast are excellent. The staff are all very welcoming but the service can be a little poor on occasions. I felt disappointed to have to pay for all still water provided and would expect a five star to include at least one or two bottles around the pool. Location is great and it’s easy for taxis or to walk. If you are in one side of the hotel as we were the noise from a couple of nearby bars continues into the early hours and you can hear it (thank goodness for earplugs). All that said I would recommend and stay here again but a few items that a five star should address.
The pool and breakfast are excellent. The staff are all very welcoming but the service can be a little poor on occasions. I felt disappointed to have to pay for all still water provided and would expect a five star to include at least one or two bottles around the pool. Location is great and it’s easy for taxis or to walk. If you are in one side of the hotel as we were the noise from a couple of nearby bars continues into the early hours and you can hear it (thank goodness for earplugs). All that said I would recommend and stay here again but a few items that a five star should address.
6
Shaheen
29. Juli 2025
·
Aufenthalt für 3 Nächte
Beautiful property, great location, safe neighbourhood. Lovely rooms. Meal at SO Lounge was delicious. Didn’t feel the same with lunch by the pool or the breakfast. In terms of service, it always felt as if what we asked for was a bother - I asked for a clarification since I had booked a room that included breakfast (had the email to confirm), they said it wasn’t included and that they would connect with the reservations team to determine the problem. Never heard from anyone with any clarification.
Beautiful property, great location, safe neighbourhood. Lovely rooms. Meal at SO Lounge was delicious. Didn’t feel the same with lunch by the pool or the breakfast. In terms of service, it always felt as if what we asked for was a bother - I asked for a clarification since I had booked a room that included breakfast (had the email to confirm), they said it wasn’t included and that they would connect with the reservations team to determine the problem. Never heard from anyone with any clarification.
2
Tristram James
22. Sept. 2025
·
Aufenthalt für 7 Nächte
What a crashing disappointment. In 30 years, 49 countries, and a few hundred hotels, I've never felt compelled to complain (I know some people are serial complainers - that's not me) or leave a bad review. Housekeeping, reception staff etc were all great, and physically the hotel is nice and well appointed... ...but crumbs, the management, policies, and F&B staff were beyond woeful. Having bags rifled through on the door (we saw an elderly couple having water confiscated - in 40 degree heat), waiting 30 minutes and after three chases getting service from a pool bar (multiple times, I may add)... but worst, having selected a couple of loungers on the completely empty terrace next to our room (with no signage whatsoever saying it was restricted - and even then, we arrived after the 18:00 restriction time), we were ordered to leave by first a member of bar staff, my partner still dripping wet, then guest relations (!), and threatened with a fine of 500 Dirham if we didn't leave immediately. Never have I been so appalled by what claims to be a 5 star hotel - the Raffles, the Peninsula, Nobu, and frankly, a even a Travelodge puts this hotel to shame.
What a crashing disappointment. In 30 years, 49 countries, and a few hundred hotels, I've never felt compelled to complain (I know some people are serial complainers - that's not me) or leave a bad review. Housekeeping, reception staff etc were all great, and physically the hotel is nice and well appointed... ...but crumbs, the management, policies, and F&B staff were beyond woeful. Having bags rifled through on the door (we saw an elderly couple having water confiscated - in 40 degree heat), waiting 30 minutes and after three chases getting service from a pool bar (multiple times, I may add)... but worst, having selected a couple of loungers on the completely empty terrace next to our room (with no signage whatsoever saying it was restricted - and even then, we arrived after the 18:00 restriction time), we were ordered to leave by first a member of bar staff, my partner still dripping wet, then guest relations (!), and threatened with a fine of 500 Dirham if we didn't leave immediately. Never have I been so appalled by what claims to be a 5 star hotel - the Raffles, the Peninsula, Nobu, and frankly, a even a Travelodge puts this hotel to shame.
War das hilfreich?
KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen
6
Salima
13. Jan. 2026
·
Aufenthalt für 3 Nächte
Frokosten var magisk ! Men det var mye rot med baggasjen min og innsjekking da jeg ble trukket og betalt for en annen person .
Frokosten var magisk ! Men det var mye rot med baggasjen min og innsjekking da jeg ble trukket og betalt for en annen person .
8
Jagmeet
23. Dez. 2025
·
Aufenthalt für 3 Nächte
High end feel to the hotel, food options are not super friendly for vegetarians or just don't taste good (might not be an issue for others). Really need to invest in good food to get that final star from me. Otherwise, very professional, very classy. Spa / massages were excellent.
High end feel to the hotel, food options are not super friendly for vegetarians or just don't taste good (might not be an issue for others). Really need to invest in good food to get that final star from me. Otherwise, very professional, very classy. Spa / massages were excellent.
10
Sean
29. Sept. 2025
·
Aufenthalt für 6 Nächte
Fantastic facilities, service and location. Will be back again soon.
Fantastic facilities, service and location. Will be back again soon.
10
roderick
29. Okt. 2024
·
Aufenthalt für 6 Nächte
The best equipped for our needs
The best equipped for our needs
10
legiel
7. Okt. 2024
·
Aufenthalt für 2 Nächte
Hôtel incroyable avec un service de qualité. Je le recommande fortement
Hôtel incroyable avec un service de qualité. Je le recommande fortement
Richtlinien der Unterkunft
Check-in
Check-out
Von 15:00 bis 00:00
Vor 12:00
Optionale Extras
Zusätzliche kostenpflichtige Dienstleistungen, die Sie anfragen können.
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Preise für kommende Reisedaten
Oktober 2026
So. | Mo. | Di. | Mi. | Do. | Fr. | Sa. |
|---|---|---|---|---|---|---|
November 2026
So. | Mo. | Di. | Mi. | Do. | Fr. | Sa. |
|---|---|---|---|---|---|---|
Günstiger
Teurer
Durchschnittlicher Preis pro Nacht aus den verfügbaren Tarifen, einschließlich Steuern und Gebühren.
Preise in USD für 2 Gäste, täglich aktualisiert.
- 2026-10-12: 408.8103656469726USD
- 2026-10-13: 370.62328760742184USD
- 2026-10-14: 341.21626538085934USD
- 2026-10-15: 1175.7443663671875USD
- 2026-10-16: 570.234102121582USD
- 2026-10-17: 852.5628656542968USD
- 2026-10-18: 404.99092292724606USD
- 2026-10-19: 432.8137402075195USD
- 2026-10-20: 362.80186959960935USD
- 2026-10-21: 516.4272610034179USD
- 2026-10-22: 945.9055774365235USD
- 2026-10-23: 598.4755479345703USD
- 2026-10-24: 916.1062810986327USD
- 2026-10-25: 509.15702982421874USD
- 2026-10-26: 790.0419060498047USD
- 2026-10-27: 444.7133938330078USD
- 2026-10-28: 473.4510616113281USD
- 2026-10-29: 905.9342264501953USD
- 2026-10-30: 923.0388953906249USD
- 2026-10-31: 380.748820378418USD
- 2026-11-01: 371.2648861669922USD
- 2026-11-02: 380.748820378418USD
- 2026-11-03: 506.7376529223633USD
- 2026-11-04: 570.851021184082USD
- 2026-11-05: 381.3020923168945USD
- 2026-11-06: 380.748820378418USD
- 2026-11-07: 606.8513317089844USD
- 2026-11-08: 419.2894099951172USD
- 2026-11-09: 390.0754826147461USD
- 2026-11-10: NO DATA
- 2026-11-11: 385.02832037109374USD
- 2026-11-12: 523.6732570532226USD
- 2026-11-13: 413.5266107006836USD
- 2026-11-14: 328.9984103173828USD
- 2026-11-15: 349.18808475585934USD
- 2026-11-16: 432.2022902856445USD
- 2026-11-17: 299.2643334814453USD
- 2026-11-18: 365.12194741699216USD
- 2026-11-19: 399.1602379248047USD
- 2026-11-20: 432.94677705322266USD
- 2026-11-21: 468.9470533959961USD
- 2026-11-22: 352.5210815991211USD
- 2026-11-23: 319.11475029052735USD
- 2026-11-24: 326.101509074707USD
- 2026-11-25: 322.58710767333986USD
- 2026-11-26: NO DATA
- 2026-11-27: 387.17225767822265USD
- 2026-11-28: 417.05150601562497USD
- 2026-11-29: 316.8289913305664USD
- 2026-11-30: 350.6276309326172USD
- 2026-12-01: 327.15223353515626USD
- 2026-12-02: 348.35339135009764USD
- 2026-12-03: 299.2643334814453USD
- 2026-12-04: 349.18808475585934USD
- 2026-12-05: 331.5825450805664USD
- 2026-12-06: 327.15223353515626USD
- 2026-12-07: 320.4822063574219USD
- 2026-12-08: 327.15223353515626USD
- 2026-12-09: 313.25460029296875USD
- 2026-12-10: NO DATA
- 2026-12-11: 326.30082506835936USD
- 2026-12-12: 330.8716251635742USD
Diese Unterkunft bietet Transfers vom Flughafen an (eventuell gegen Gebühr). Gäste, die eine Abholung vereinbaren möchten, werden gebeten, die Unterkunft 48 Stunden vor der Ankunft zu kontaktieren. Die entsprechenden Kontaktinformationen findest du auf deiner Buchungsbestätigung. Die Mitarbeiter der Rezeption heißen dich bei deiner Ankunft willkommen. Von der Unterkunft zur Verfügung gestellte Informationen werden ggf. mit automatischen Übersetzungstools übersetzt.
Der Check-in muss von einer Person durchgeführt werden, die mindestens 18 Jahre alt ist.
- Für zusätzliche Personen fallen möglicherweise Gebühren an, die abhängig von den Bestimmungen der Unterkunft variieren können.
- Beim Check-in werden ggf. ein Lichtbildausweis und eine Kreditkarte, Debitkarte oder Kaution in bar für unvorhergesehene Aufwendungen verlangt.
- Je nach Verfügbarkeit beim Check-in wird versucht, Sonderwünschen entgegenzukommen, sie können jedoch nicht garantiert werden. Eventuell fallen zusätzliche Gebühren an.
- Diese Unterkunft akzeptiert Kreditkarten und Bargeld.
- Diese Unterkunft ist mit Sicherheitseinrichtungen wie einem Feuerlöscher and einem Rauchmelder ausgestattet
- Diese Unterkunft verfügt über Außenbereiche wie Balkone oder Terrassen, die möglicherweise nicht für Kinder geeignet sind. Bei Bedenken wende dich am besten vor deiner Ankunft direkt an die Unterkunft, um sicherzustellen, dass dir ein passendes Zimmer zur Verfügung gestellt wird.
- Bitte beachte, dass kulturelle Normen und Gastrichtlinien je nach Land und Unterkunft unterschiedlich sein können. Die aufgeführten Richtlinien wurden von der Unterkunft zur Verfügung gestellt.
- Diese Unterkunft verlangt Gebühren für die Nutzung der Wellnessbereichservices.
- Diese Unterkunft erhebt am Wochenende und während besonderer Veranstaltungen eine Gebühr für den Zugang zur So Lounge.
- Für Massageanwendungen sind Voranmeldungen erforderlich. Bitte setze dich dazu vor der Anreise mit diesem Hotel in Verbindung. Die entsprechenden Kontaktinformationen findest du auf deiner Buchungsbestätigung.
- Bis zu 2 Kinder bis zu 4 Jahren können im Zimmer der Eltern oder Erziehungsberechtigten kostenlos übernachten, wenn keine zusätzlichen Bettwaren angefordert werden.
- Die Unterkunft bietet je nach Verfügbarkeit Zimmer mit Verbindungstür/nebeneinanderliegende Zimmer. Bitte wende dich mit deiner Anfrage direkt an deine Unterkunft. Die Telefonnummer findest du auf der Buchungsbestätigung.
- Aufpreis für das Frühstücksbuffet: ca. 300 MAD pro Person
- Gebühr für den Flughafentransfer: 600 MAD pro Fahrzeug (Einzelfahrkarte), maximale Personenanzahl: 4
- Später Check-out gegen Gebühr möglich (je nach Verfügbarkeit)
Die oben aufgeführte Liste enthält vielleicht nicht alle Informationen. Gebühren und Kautionen enthalten eventuell keine Steuern und können sich ändern.
Beliebte Annehmlichkeiten
Parkmöglichkeiten
Restaurant
Pool
Business-Center
Zimmerservice
Parkservice
Services
Business-Center
Chemische Reinigung
Babysitting/Kinderbetreuung
Reinigung
Bankett-Ausstattung
Geldwechsel
Safe
Geldautomat
Fahrradvermietung
Gepäckaufbewahrung
Ausgewiesene Raucherzone
Schnelles Ein- und Auschecken
Waschsalon mit Selbstbedienung
24-Hour Front Desk
Concierge Services
Lockers Available
Aktivitäten
Pool
Garten
Golfplatz (in der Nähe)
Spielplatz
Kinderpool
Hallenbad
Pool im Freien
Beheiztes Freibad
Live-Musik
Evening Entertainment
Pool (Indoor)
Gartenmöbel
Pool (Rooftop)
Pool (Seasonal Outdoor)
Tischtennis
Terrasse
Fitness Center (nearby)
Allgemein
Zimmerservice
Restaurant
Nichtraucher-Zimmer
Sauna
Whirlpool/Jacuzzi
Dampfsauna
Massage
Solarium
Spa & Wellness Center
Friseur/Schönheitssalon
Körperanwendungen
Gesichtsanwendungen
Kinder-Club
Pool-Bar
Lunchpakete
Frühstück auf dem Zimmer
Familienzimmer
Beach Sun Loungers
Snack Bar/Deli
Parkmöglichkeiten
Parkmöglichkeiten
Parkservice
Kostenfreies Parken
Ladestation für Elektroautos
Parking Onsite
Internet
Kostenloses W-LAN