Sofitel Marrakech Palais Impérial & Spa
US$ 552
/noite
Média para outubro
Preços para Sofitel Marrakech Palais Impérial & Spa
Selecione datas para ver preços e disponibilidade
US$ 552
/noite
Média para outubro
Preços médios mensais
Em Sofitel Marrakech Palais Impérial & Spa, o preço por noite é, em média, US$ 275 no mês mais barato (agosto) e US$ 770 no mês mais caro (abril), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 399 |
| fevereiro | US$ 379 |
| março | US$ 439 |
| abril | US$ 770 |
| maio | US$ 519 |
| junho | US$ 344 |
| julho | US$ 285 |
| agosto | US$ 275 |
| setembro | US$ 396 |
| outubro | US$ 552 |
| novembro | US$ 412 |
| dezembro | US$ 433 |
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out. · US$ 552
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Mais caro: abril (aprox. US$ 770)
Mais barato: agosto (aprox. US$ 275)
Sobre este alojamento
Deleite-se com uma ida ao spa, que oferece massagens, tratamentos corporais e tratamentos faciais. Aproveite para relaxar numa das 4 piscinas exteriores ou 2 banheiras de hidromassagem. Em alternativa, experimente uma discoteca. Este hotel ...
Comodidades
Deleite-se com uma ida ao spa, que oferece massagens, tratamentos corporais e tratamentos faciais. Aproveite para relaxar numa das 4 piscinas exteriores ou 2 banheiras de hidromassagem. Em alternativa, experimente uma discoteca. Este hotel de estilo Art Déco conta ainda com Wi-fi grátis, serviços de concierge e serviço de baby-sitter (sobretaxa). O hotel disponibiliza transporte local, que opera num raio de 10 km.
Comodidades para negócios
As principais comodidades incluem um business center, aluguer de limusinas e jornais grátis no lobby. Planeia um evento em Marrakech? este hotel dispõe de uma zona para conferências e de 6 salas de reuniões, com uma área total de 51 metros quadrados. Este hotel conta com transporte de/para o aeroporto (disponível 24 horas) mediante uma sobretaxa e há estacionamento com motorista grátis no local.
Restaurante
Relaxe com uma bebida refrescante no bar junto à piscina ou num dos 3 bares/lounges. Este hotel serve pequeno-almoços buffet durante a semana entre as 7:00 e as 10:30 e aos fins de semana entre as 7:00 e as 11:00, mediante uma sobretaxa.
Quartos
Os 157 quartos, com um minibar e um leitor de DVD, farão com que se sinta em casa. As camas têm colchões pillowtop, edredões de penas e roupa de alta qualidade. As unidades contam com uma varanda. As opções de entretenimento incluem televisor LCD e internet sem fios. As casas de banho têm artigos de higiene exclusivos e secadores de cabelo.
Localização
Numa localização central em Marrakech, Sofitel Marrakech Palais Imperial & Spa estará a 15 minutos a pé de Mesquita Koutoubia e de Menara Mall. Este hotel para famílias está a 1,4 km (0,9 mi) de Jemaa el-Fna e a 1,9 km (1,2 mi) de Palácio Dar el Bacha.
O que há nas proximidades
Bab El Djedid(0.1 milhas)
Le Grand Casino de La Mamounia(0.2 milhas)
Parque Cyber(0.3 milhas)
Casino de Marrakech(0.4 milhas)
Mesquita Koutoubia(0.5 milhas)
Centro de Artesanato Marrakech(0.6 milhas)
Avenida Mohamed VI(0.6 milhas)
Menara Mall(0.7 milhas)
Palácio Dar el Bacha(0.8 milhas)
Jemaa el-Fna(0.8 milhas)
Bab Agnaou(0.9 milhas)
Les Bains de Marrakech(0.9 milhas)
Place du 16 Novembre(0.9 milhas)
Lugar da Juventude(0.9 milhas)
Royal Tennis Harti(0.9 milhas)
O aeroporto preferencial para Sofitel Marrakech Palais Imperial & Spa é o de Marrakech (RAK-Menara)(3 milhas)
Estacionamento
Restaurante
Piscina
Centro de negócios
Serviço de quartos
Serviço de estacionamento
Localização
Rue Haroun Errachid - Quartier Hivernage, Marraqueche, Marrocos
Bab El Djedid (0.1 milhas)
Le Grand Casino de La Mamounia (0.2 milhas)
Parque Cyber (0.3 milhas)
Casino de Marrakech (0.4 milhas)
Mesquita Koutoubia (0.5 milhas)
Centro de Artesanato Marrakech (0.6 milhas)
Opções de quartos
9
Suite Júnior, 1 cama king-size, terraço (Contemporary )
1 Cama De Casal Extragrande
Dormidas 2
463 ft²
VarandaAr condicionadoAquecimentoWi-Fi (gratuito)
8
Suite Júnior, 1 cama king-size (Hivernage view)
1 Cama De Casal Extragrande
Dormidas 2
603 ft²
VarandaAr condicionadoAquecimentoWi-Fi (gratuito)
15
Suite, 1 cama king-size, varanda, vista para a piscina (Prestige Agdal or Atlas view)
1 Cama De Casal Extragrande
Dormidas 2
463 ft²
VarandaAr condicionadoAquecimentoWi-Fi (gratuito)
6
Quarto Superior, varanda
1 Cama De Casal Extragrande
2 Camas Individuais
Dormidas 2
323 ft²
VarandaAr condicionadoAquecimentoWi-Fi (gratuito)
6
Suite Júnior, 1 cama king-size (Atlas)
1 Cama De Casal Extragrande
Dormidas 2
534 ft²
VarandaAr condicionadoAquecimentoWi-Fi (gratuito)
13
Suite Júnior, 1 cama king-size (Contemporary)
1 Cama De Casal Extragrande
Dormidas 2
463 ft²
VarandaAr condicionadoAquecimentoWi-Fi (gratuito)
12
Suite Presidencial, 2 quartos, terraço
2 Camas De Casal Extragrandes
Dormidas 4
1921 ft²
VarandaÁrea de refeições separadaAr condicionadoAquecimentoWi-Fi (gratuito)
12
Suite Superior, 1 cama king-size (Prestige)
1 Cama De Casal Extragrande
Dormidas 2
890 ft²
VarandaAr condicionadoAquecimentoWi-Fi (gratuito)
8
Suite, 2 camas de casal, varanda (Pool or Atlas view)
2 Camas De Casal
Dormidas 4
463 ft²
VarandaAr condicionadoAquecimentoWi-Fi (gratuito)
7
Quarto Deluxe, 2 camas individuais, varanda (Garden Side)
2 Camas Individuais
Dormidas 2
323 ft²
VarandaAr condicionadoAquecimentoWi-Fi (gratuito)
10
Quarto Deluxe, 1 cama king-size, varanda (Contemporary)
1 Cama De Casal Extragrande
Dormidas 2
431 ft²
VarandaAr condicionadoAquecimentoWi-Fi (gratuito)
12
Penthouse, várias camas, terraço (Koutoubia View)
2 Camas De Casal Extragrandes
Dormidas 4
2239 ft²
VarandaÁrea de refeições separadaAr condicionadoAquecimentoWi-Fi (gratuito)
15
Quarto Clássico, 1 cama king-size, varanda (Contemporary)
1 Cama De Casal Extragrande
Dormidas 2
355 ft²
VarandaAr condicionadoAquecimentoWi-Fi (gratuito)
Avaliações dos hóspedes sobre Sofitel Marrakech Palais Impérial & Spa
8.1
Muito Bom
Com base em 831 avaliações verificadas
Quem se hospeda aqui?
Negócios
10%
Casal
40%
Família
23%
Grupos
21%
Individual
3%
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Em análises recentes, o Sofitel Marrakech Palais Imperial & Spa é elogiado pelos seus belos jardins, piscinas e localização conveniente, com muitos hóspedes apreciando excelentes pequenos-almoços e uma equipa acolhedora, embora vários aspetos não correspondessem consistentemente às expectativas de cinco estrelas.
Instalações
Limpeza
Quartos
Serviço
Localização
Restaurante
Isto foi útil?
O que pensam os hóspedes
Em análises recentes, o Sofitel Marrakech Palais Imperial & Spa é elogiado pelos seus belos jardins, piscinas e localização conveniente, com muitos hóspedes apreciando excelentes pequenos-almoços e uma equipa acolhedora, embora vários aspetos não correspondessem consistentemente às expectativas de cinco estrelas.
Os quartos variam de espaçosos e confortáveis a escuros ou desatualizados, e alguns estão expostos ao ruído de discotecas ou da rua, o que perturba o sono. As opiniões sobre o serviço dividem-se entre interações calorosas e reclamações repetidas sobre um check-in lento ou desorganizado, falhas na coordenação e aplicação rigorosa de regras. Noutros locais, as opiniões sobre as refeições são mistas, com relatos de serviço lento, opções limitadas, preços elevados e menus apenas digitais. Espere jardins e localização atrativos, com serviço e ambiente variáveis.
Instalações
Limpeza
Quartos
Serviço
Localização
Restaurante
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
As piscinas e os jardins recebem elogios frequentes, incluindo uma opção aquecida, e vários hóspedes apreciaram o spa; no entanto, outros relataram experiências ruins no spa, acesso restrito a certas áreas e um serviço lento à beira da piscina/bar.
Avaliações dos hóspedes relacionadas
4
eduardo
20 de fev. de 2025
·
A estadia foi de 4 noites
O atendimento do hotel no geral foi excelente, mas o atendimento e experiência no spa foi ruim, tratamento em sala claustrofobica, sendo que tinham salas maiores, tratamento mecânico sem atenção ao cliente. Foram extremamente preconceituosos comigo e meu marido, pore sermos um casa gay.
O atendimento do hotel no geral foi excelente, mas o atendimento e experiência no spa foi ruim, tratamento em sala claustrofobica, sendo que tinham salas maiores, tratamento mecânico sem atenção ao cliente. Foram extremamente preconceituosos comigo e meu marido, pore sermos um casa gay.
10
Jennelle
4 de set. de 2024
·
A estadia foi de 1 noite
Love the staff and everything was stellar will be back. Spa is heaven sent
Love the staff and everything was stellar will be back. Spa is heaven sent
10
Mariana
13 de out. de 2025
·
A estadia foi de 2 noites
Love the heated pool and the location!
Love the heated pool and the location!
4
Brayan
26 de set. de 2025
·
A estadia foi de 3 noites
À l’accueil il mon parler qu’une parti du spa était accessible et au final tout était en supplément la piscine étais à peine chauffée beaucoup de désagréments au près de la réception ils prennent leurs clients de hauts et ma femme a glisser au bord de la piscine et a cassé ses lunettes ils ont rien voulu savoir
À l’accueil il mon parler qu’une parti du spa était accessible et au final tout était en supplément la piscine étais à peine chauffée beaucoup de désagréments au près de la réception ils prennent leurs clients de hauts et ma femme a glisser au bord de la piscine et a cassé ses lunettes ils ont rien voulu savoir
8
Duncan
2 de nov. de 2024
·
A estadia foi de 4 noites
At check-out bill was padded with extra charges for mini bar which I did not use. This has happened to me before in Morocco. Check your bill. Service in night club was extremely slow, almost non-existent. Music was so loud you had to write to order anything. Conversation was impossible. I was granted access to the smaller heated pool, which I appreciated, but was told access was normally limited to members of a special club. Considering what I paid, access to the pool, should not have been restricted. The larger pool was much less interesting.
At check-out bill was padded with extra charges for mini bar which I did not use. This has happened to me before in Morocco. Check your bill. Service in night club was extremely slow, almost non-existent. Music was so loud you had to write to order anything. Conversation was impossible. I was granted access to the smaller heated pool, which I appreciated, but was told access was normally limited to members of a special club. Considering what I paid, access to the pool, should not have been restricted. The larger pool was much less interesting.
2
Farhan
21 de jun. de 2024
·
A estadia foi de 2 noites
Horrible experience. Staff stole money at the spa out of my bath robe. The reception and the manager on duty were extremely rude and disrespectful
Horrible experience. Staff stole money at the spa out of my bath robe. The reception and the manager on duty were extremely rude and disrespectful
10
Sean
29 de set. de 2025
·
A estadia foi de 6 noites
Fantastic facilities, service and location. Will be back again soon.
Fantastic facilities, service and location. Will be back again soon.
6
Adam
14 de out. de 2025
·
A estadia foi de 5 noites
Nice grounds, little dated but nicely kept up hotel. Really nice pool area and grounds, well located within Marrakesh. What's truly lacking is the service. 1. The driver to the airport didn't turn up for 20 minutes and the hotel didn't pick up the phone. Not a nice welcome. 2. Random man walk into your room without knocking at 22:30 in the evening with 'waters'. Strange timing & knocking definitely needed. 3. Do not disturb sign totally disregarded. Again, without knocking a woman barges into the room in the morning, searching for another guest. When sent out, reception calls calling that other guest's name (totally different from mine). They could have easily check who is staying in the room, should not have disregarded the do not disturb sign etc. Somehow staff also make a point of not greeting anyone, just looking the other way when one says hello.
Nice grounds, little dated but nicely kept up hotel. Really nice pool area and grounds, well located within Marrakesh. What's truly lacking is the service. 1. The driver to the airport didn't turn up for 20 minutes and the hotel didn't pick up the phone. Not a nice welcome. 2. Random man walk into your room without knocking at 22:30 in the evening with 'waters'. Strange timing & knocking definitely needed. 3. Do not disturb sign totally disregarded. Again, without knocking a woman barges into the room in the morning, searching for another guest. When sent out, reception calls calling that other guest's name (totally different from mine). They could have easily check who is staying in the room, should not have disregarded the do not disturb sign etc. Somehow staff also make a point of not greeting anyone, just looking the other way when one says hello.
10
Emma
8 de out. de 2024
·
A estadia foi de 7 noites
The pool and breakfast are excellent. The staff are all very welcoming but the service can be a little poor on occasions. I felt disappointed to have to pay for all still water provided and would expect a five star to include at least one or two bottles around the pool. Location is great and it’s easy for taxis or to walk. If you are in one side of the hotel as we were the noise from a couple of nearby bars continues into the early hours and you can hear it (thank goodness for earplugs). All that said I would recommend and stay here again but a few items that a five star should address.
The pool and breakfast are excellent. The staff are all very welcoming but the service can be a little poor on occasions. I felt disappointed to have to pay for all still water provided and would expect a five star to include at least one or two bottles around the pool. Location is great and it’s easy for taxis or to walk. If you are in one side of the hotel as we were the noise from a couple of nearby bars continues into the early hours and you can hear it (thank goodness for earplugs). All that said I would recommend and stay here again but a few items that a five star should address.
10
Jennelle
14 de set. de 2024
·
A estadia foi de 1 noite
They took such good care of us great beds and pool. I slept so well. Spa is wonderful and well priced. Gift shop is great walking distance to a few malls and such. Carriage ride close by. We definitely felt safe and cared for.
They took such good care of us great beds and pool. I slept so well. Spa is wonderful and well priced. Gift shop is great walking distance to a few malls and such. Carriage ride close by. We definitely felt safe and cared for.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
Muitas avaliações mencionam quartos limpos e espaços bem cuidados, mas várias citam problemas como carpetes sujos, casas de banho com mofo, problemas de drenagem e desgaste, como cortinas rasgadas ou acessórios soltos.
Avaliações dos hóspedes relacionadas
10
Ruifeng
13 de out. de 2024
·
A estadia foi de 3 noites
Clean, very good breakfast, good location
Clean, very good breakfast, good location
10
Naryis
12 de dez. de 2025
·
A estadia foi de 1 noite
Me and my husband stayed here for one night. The hotel itself is beautiful, spacious, and very nice. The breakfast was amazing. The only issue was that, for the price you’re paying for a single night, you wouldn’t expect certain problems. The curtain in our bedroom was torn, and the shower’s on/off switch was coming loose. You’d think you wouldn’t encounter issues like these in a five-star hotel
Me and my husband stayed here for one night. The hotel itself is beautiful, spacious, and very nice. The breakfast was amazing. The only issue was that, for the price you’re paying for a single night, you wouldn’t expect certain problems. The curtain in our bedroom was torn, and the shower’s on/off switch was coming loose. You’d think you wouldn’t encounter issues like these in a five-star hotel
4
MANUEL
22 de dez. de 2025
·
A estadia foi de 2 noites
Ruidosa, alfombra sucia, baño deteriorados.
Ruidosa, alfombra sucia, baño deteriorados.
4
Adriana
17 de mai. de 2025
·
A estadia foi de 3 noites
Very dirty, shower didn’t drain, bathroom was moldy, floor was filthy, service horrendous.
Very dirty, shower didn’t drain, bathroom was moldy, floor was filthy, service horrendous.
4
lamiae
27 de out. de 2025
·
A estadia foi de 1 noite
Dommage Que les halls de l hitel et les chambres sont un peu sombre Les placards ont besoin d un peu d entretien Le seule soucis c est au niveau de Check in c était long et nous avons eu la chambre qu a 16h Sinon c est bon
Dommage Que les halls de l hitel et les chambres sont un peu sombre Les placards ont besoin d un peu d entretien Le seule soucis c est au niveau de Check in c était long et nous avons eu la chambre qu a 16h Sinon c est bon
10
NORA
4 de set. de 2024
·
A estadia foi de 1 noite
Nous avons été acceuilli part une charmante demoiselle le 31 aout, l'ensemble du personnel est au petit soin. La chambre que nous avons eu etait trés propre, bien équipée et agréable, côté piscine avec un joli bacon, un vrai bonheur. Le petit dejuener au top avec des produits de qualité, et bravo a notre cuisto ( le monsieur qui prépare les oeufs )chanteur qui met l'ambiance et un magnifique sourire !!! L'hôtel est situé dans un quartier très prisé de Marrakech non loin de la place Djamel Efna et le soir, nous avons pu sortir a pied a coté de restaurants et de l'annimation nocture de cette jolie ville Marocaine. Merci pour votre acceuil chalereux Houria & Nora
Nous avons été acceuilli part une charmante demoiselle le 31 aout, l'ensemble du personnel est au petit soin. La chambre que nous avons eu etait trés propre, bien équipée et agréable, côté piscine avec un joli bacon, un vrai bonheur. Le petit dejuener au top avec des produits de qualité, et bravo a notre cuisto ( le monsieur qui prépare les oeufs )chanteur qui met l'ambiance et un magnifique sourire !!! L'hôtel est situé dans un quartier très prisé de Marrakech non loin de la place Djamel Efna et le soir, nous avons pu sortir a pied a coté de restaurants et de l'annimation nocture de cette jolie ville Marocaine. Merci pour votre acceuil chalereux Houria & Nora
10
CATHERINE
14 de set. de 2024
·
A estadia foi de 2 noites
Beautiful clean property, close to all major monuments, friendly professional staff. Will definitely go back.
Beautiful clean property, close to all major monuments, friendly professional staff. Will definitely go back.
4
Jocelyn
29 de jan. de 2025
·
A estadia foi de 7 noites
The staff was extremely non responsive and unaccommodating. We had several basic requests and the staff took sometimes over 2 hrs to respond. The housekeeping was HORRIBLE!!! Floor was not vacuumed. No wash cloths, linens on the bed were not changed daily. Coffee pot not cleaned and water wasn’t refreshed. The men that worked at the front desk were VERY RUDE and abrasive, from being questioned. I was not happy with this property.
The staff was extremely non responsive and unaccommodating. We had several basic requests and the staff took sometimes over 2 hrs to respond. The housekeeping was HORRIBLE!!! Floor was not vacuumed. No wash cloths, linens on the bed were not changed daily. Coffee pot not cleaned and water wasn’t refreshed. The men that worked at the front desk were VERY RUDE and abrasive, from being questioned. I was not happy with this property.
10
Jonathan
28 de set. de 2025
·
A estadia foi de 2 noites
Amazing service, clean rooms, and super convinient
Amazing service, clean rooms, and super convinient
10
adam
29 de abr. de 2024
·
A estadia foi de 7 noites
Very nice and clean friendly staff it has everything you need to enjoy your holiday close to main old city and shopping areas and restaurants and clubs amazing views. I love it
Very nice and clean friendly staff it has everything you need to enjoy your holiday close to main old city and shopping areas and restaurants and clubs amazing views. I love it
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
Os quartos são frequentemente espaçosos e confortáveis, às vezes com varandas e vistas, mas alguns acharam-nos escuros ou desatualizados, e o ruído da vida noturna afeta certos quartos; a atribuição de quartos nem sempre correspondia às reservas.
Avaliações dos hóspedes relacionadas
6
Neil
10 de out. de 2024
·
A estadia foi de 5 noites
The hotel was well positioned and had a lovely garden and pool area. We had a junior suite which was very comfortable with balcony and good view. For a hotel of its status and daily charges, we were however, very disappointed with the limited restaurant choices. The pool bar/ restaurant was fine but the dinner options were very limited. We also did not like the digital menus which were difficult to load and use. We arrived from the airport at around 10.30am on the 5th October but were not able to access our room until 3pm. There was no apology offered or any attempt made to make us feel at home. I consider that this attitude was not in keeping with the perceived services offered by a 5 star hotel. The restaurant and bar service on the other hand was generally very good. In summary if asked, I could not recommend the hotel to any of my friends and would not choose to stay there again if I returned to Marrakech.
The hotel was well positioned and had a lovely garden and pool area. We had a junior suite which was very comfortable with balcony and good view. For a hotel of its status and daily charges, we were however, very disappointed with the limited restaurant choices. The pool bar/ restaurant was fine but the dinner options were very limited. We also did not like the digital menus which were difficult to load and use. We arrived from the airport at around 10.30am on the 5th October but were not able to access our room until 3pm. There was no apology offered or any attempt made to make us feel at home. I consider that this attitude was not in keeping with the perceived services offered by a 5 star hotel. The restaurant and bar service on the other hand was generally very good. In summary if asked, I could not recommend the hotel to any of my friends and would not choose to stay there again if I returned to Marrakech.
8
Willi
5 de mai. de 2025
·
A estadia foi de 4 noites
Leider erhielten wir nicht exakt das von uns gebuchte Zimmer: Gebucht: Balkon mit Aussicht Erhalten: Terrasse im Parterre mit Blick zur Strasse Ansonsten alles bestens: Sehr nettes, hilfsbereites Personal, guter Duft im ganzen Hotel, sehr schöne Aussenanlagen mit Pools…
Leider erhielten wir nicht exakt das von uns gebuchte Zimmer: Gebucht: Balkon mit Aussicht Erhalten: Terrasse im Parterre mit Blick zur Strasse Ansonsten alles bestens: Sehr nettes, hilfsbereites Personal, guter Duft im ganzen Hotel, sehr schöne Aussenanlagen mit Pools…
10
Naryis
12 de dez. de 2025
·
A estadia foi de 1 noite
Me and my husband stayed here for one night. The hotel itself is beautiful, spacious, and very nice. The breakfast was amazing. The only issue was that, for the price you’re paying for a single night, you wouldn’t expect certain problems. The curtain in our bedroom was torn, and the shower’s on/off switch was coming loose. You’d think you wouldn’t encounter issues like these in a five-star hotel
Me and my husband stayed here for one night. The hotel itself is beautiful, spacious, and very nice. The breakfast was amazing. The only issue was that, for the price you’re paying for a single night, you wouldn’t expect certain problems. The curtain in our bedroom was torn, and the shower’s on/off switch was coming loose. You’d think you wouldn’t encounter issues like these in a five-star hotel
6
Jawher Ben
31 de ago. de 2024
·
A estadia foi de 3 noites
I had to wait till 5:30pm to check in as my room was not ready. Garden view rooms were next to a nightclub and was always woken up in the middle of night by fighting and noisy revellers. Not much of of a quite weekend trip.
I had to wait till 5:30pm to check in as my room was not ready. Garden view rooms were next to a nightclub and was always woken up in the middle of night by fighting and noisy revellers. Not much of of a quite weekend trip.
8
Tanweer
13 de mar. de 2024
·
A estadia foi de 3 noites
Stunning building and is high end luxury in the lobbies and stunning grounds, but room was very basic compared to the expected standards. Staff super friendly, respectful and helpful. Bed was so great and comfortable. Just felt for the price and expected 5 star experience it fell short of the mark for me.
Stunning building and is high end luxury in the lobbies and stunning grounds, but room was very basic compared to the expected standards. Staff super friendly, respectful and helpful. Bed was so great and comfortable. Just felt for the price and expected 5 star experience it fell short of the mark for me.
10
Mark
1 de fev. de 2024
·
A estadia foi de 5 noites
Fantastic hotel near the Old Town of Marrakech. The rooms were huge and well laid out. The staff were friendly and courteous, and the gardens were a delighted. A beautiful hotel.
Fantastic hotel near the Old Town of Marrakech. The rooms were huge and well laid out. The staff were friendly and courteous, and the gardens were a delighted. A beautiful hotel.
4
lamiae
27 de out. de 2025
·
A estadia foi de 1 noite
Dommage Que les halls de l hitel et les chambres sont un peu sombre Les placards ont besoin d un peu d entretien Le seule soucis c est au niveau de Check in c était long et nous avons eu la chambre qu a 16h Sinon c est bon
Dommage Que les halls de l hitel et les chambres sont un peu sombre Les placards ont besoin d un peu d entretien Le seule soucis c est au niveau de Check in c était long et nous avons eu la chambre qu a 16h Sinon c est bon
6
Adam
14 de out. de 2025
·
A estadia foi de 5 noites
Nice grounds, little dated but nicely kept up hotel. Really nice pool area and grounds, well located within Marrakesh. What's truly lacking is the service. 1. The driver to the airport didn't turn up for 20 minutes and the hotel didn't pick up the phone. Not a nice welcome. 2. Random man walk into your room without knocking at 22:30 in the evening with 'waters'. Strange timing & knocking definitely needed. 3. Do not disturb sign totally disregarded. Again, without knocking a woman barges into the room in the morning, searching for another guest. When sent out, reception calls calling that other guest's name (totally different from mine). They could have easily check who is staying in the room, should not have disregarded the do not disturb sign etc. Somehow staff also make a point of not greeting anyone, just looking the other way when one says hello.
Nice grounds, little dated but nicely kept up hotel. Really nice pool area and grounds, well located within Marrakesh. What's truly lacking is the service. 1. The driver to the airport didn't turn up for 20 minutes and the hotel didn't pick up the phone. Not a nice welcome. 2. Random man walk into your room without knocking at 22:30 in the evening with 'waters'. Strange timing & knocking definitely needed. 3. Do not disturb sign totally disregarded. Again, without knocking a woman barges into the room in the morning, searching for another guest. When sent out, reception calls calling that other guest's name (totally different from mine). They could have easily check who is staying in the room, should not have disregarded the do not disturb sign etc. Somehow staff also make a point of not greeting anyone, just looking the other way when one says hello.
2
David
30 de mai. de 2024
·
A estadia foi de 2 noites
Notre séjour à Marrakech a été totalement déconcertant. En raison d'un séminaire de start-up, les prix avaient été multipliés par quatre, et nous avons payé 1250 € pour deux nuits sans petit-déjeuner. Le pire, c'est que l'hôtel se trouve en face d'une discothèque, rendant impossible tout sommeil avant 4 heures du matin. Après nos réclamations, le directeur Amine a changé nos chambres. Cependant, la nouvelle chambre était également située en face de la discothèque, mais à un étage supérieur. Nous avons voulu quitter l'établissement pour changer d'hôtel, mais le directeur nous a informés qu'un remboursement n'était pas possible car nous avions réservé via Hotels.com, et que nous devions donc terminer notre séjour. Il nous a offert une remise de 20 % sur les extras, soit 90 €, pour un total de 1600 € réglés pour deux nuits. Je déconseille fortement cet établissement si vous souhaitez dormir au calme. Le directeur nous a clairement indiqué que la direction du groupe Accor était au courant du problème, mais en attendant, ils encaissent des prix exorbitants sans prévenir les clients.
Notre séjour à Marrakech a été totalement déconcertant. En raison d'un séminaire de start-up, les prix avaient été multipliés par quatre, et nous avons payé 1250 € pour deux nuits sans petit-déjeuner. Le pire, c'est que l'hôtel se trouve en face d'une discothèque, rendant impossible tout sommeil avant 4 heures du matin. Après nos réclamations, le directeur Amine a changé nos chambres. Cependant, la nouvelle chambre était également située en face de la discothèque, mais à un étage supérieur. Nous avons voulu quitter l'établissement pour changer d'hôtel, mais le directeur nous a informés qu'un remboursement n'était pas possible car nous avions réservé via Hotels.com, et que nous devions donc terminer notre séjour. Il nous a offert une remise de 20 % sur les extras, soit 90 €, pour un total de 1600 € réglés pour deux nuits. Je déconseille fortement cet établissement si vous souhaitez dormir au calme. Le directeur nous a clairement indiqué que la direction du groupe Accor était au courant du problème, mais en attendant, ils encaissent des prix exorbitants sans prévenir les clients.
6
Mousa
18 de set. de 2024
·
A estadia foi de 2 noites
The property is expensive. The room is dull and dark. There isn’t much sunshine entering the room from the windows. Surprised to know that there was no bidet in the suite. There is a lot of not utilized space allocation in the lobby and corridors. Not the best of experience.
The property is expensive. The room is dull and dark. There isn’t much sunshine entering the room from the windows. Surprised to know that there was no bidet in the suite. There is a lot of not utilized space allocation in the lobby and corridors. Not the best of experience.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
As opiniões são divididas: a equipa simpática é frequentemente elogiada, mas muitos relatam um check-in lento ou desorganizado, má coordenação, interações pouco prestáveis ou rudes, erros de faturação e aplicação rigorosa de regras.
Avaliações dos hóspedes relacionadas
10
Imad
5 de jun. de 2025
·
A estadia foi de 2 noites
Our second time and the property and it was great. Service and staff were exceptional. We’ll be back and thank you.
Our second time and the property and it was great. Service and staff were exceptional. We’ll be back and thank you.
2
Sebastian
29 de abr. de 2025
·
A estadia foi de 3 noites
The entire stay and experience was a disaster from the beginning to the end. Personnel was rude and hotel manager refused to meet with me to address the problems. There is a long list of problems so I wont start writing them all here. I demand a refund!!
The entire stay and experience was a disaster from the beginning to the end. Personnel was rude and hotel manager refused to meet with me to address the problems. There is a long list of problems so I wont start writing them all here. I demand a refund!!
6
Sophie
28 de jul. de 2025
·
A estadia foi de 4 noites
I recently stayed at the Sofitel and was impressed by the beautiful surroundings — the hotel is clean, stylish, and well-maintained, with lovely interiors that create a luxurious atmosphere. However, the service didn’t match the setting. While there were plenty of staff around, there seemed to be a lack of communication between them. Requests were often delayed or forgotten, and it felt like no one really knew what was going on. The service was noticeably slow throughout the stay, which took away from the overall experience. A stunning hotel with great potential, but the management and coordination behind the scenes need serious improvement.
I recently stayed at the Sofitel and was impressed by the beautiful surroundings — the hotel is clean, stylish, and well-maintained, with lovely interiors that create a luxurious atmosphere. However, the service didn’t match the setting. While there were plenty of staff around, there seemed to be a lack of communication between them. Requests were often delayed or forgotten, and it felt like no one really knew what was going on. The service was noticeably slow throughout the stay, which took away from the overall experience. A stunning hotel with great potential, but the management and coordination behind the scenes need serious improvement.
2
Rafic
24 de ago. de 2024
·
A estadia foi de 1 noite
The check in was very slow and unorganised, I had to go through three persons, after an hour of wait, I asked for the manager and this is when I was able to check in.
The check in was very slow and unorganised, I had to go through three persons, after an hour of wait, I asked for the manager and this is when I was able to check in.
6
Adam
14 de out. de 2025
·
A estadia foi de 5 noites
Nice grounds, little dated but nicely kept up hotel. Really nice pool area and grounds, well located within Marrakesh. What's truly lacking is the service. 1. The driver to the airport didn't turn up for 20 minutes and the hotel didn't pick up the phone. Not a nice welcome. 2. Random man walk into your room without knocking at 22:30 in the evening with 'waters'. Strange timing & knocking definitely needed. 3. Do not disturb sign totally disregarded. Again, without knocking a woman barges into the room in the morning, searching for another guest. When sent out, reception calls calling that other guest's name (totally different from mine). They could have easily check who is staying in the room, should not have disregarded the do not disturb sign etc. Somehow staff also make a point of not greeting anyone, just looking the other way when one says hello.
Nice grounds, little dated but nicely kept up hotel. Really nice pool area and grounds, well located within Marrakesh. What's truly lacking is the service. 1. The driver to the airport didn't turn up for 20 minutes and the hotel didn't pick up the phone. Not a nice welcome. 2. Random man walk into your room without knocking at 22:30 in the evening with 'waters'. Strange timing & knocking definitely needed. 3. Do not disturb sign totally disregarded. Again, without knocking a woman barges into the room in the morning, searching for another guest. When sent out, reception calls calling that other guest's name (totally different from mine). They could have easily check who is staying in the room, should not have disregarded the do not disturb sign etc. Somehow staff also make a point of not greeting anyone, just looking the other way when one says hello.
2
azzeddine
12 de nov. de 2025
·
A estadia foi de 6 noites
The staff have a lot to learn about hospitality especially in the reception You earn a good review by providing a good service, you don’t beg for it
The staff have a lot to learn about hospitality especially in the reception You earn a good review by providing a good service, you don’t beg for it
6
abderrazak
21 de fev. de 2025
·
A estadia foi de 1 noite
L’hôtel a besoin de beaucoup de rénovation la chambre et les couloirs très mauvais état en plus le service était très long à la réception 2h pour avoir la chambre
L’hôtel a besoin de beaucoup de rénovation la chambre et les couloirs très mauvais état en plus le service était très long à la réception 2h pour avoir la chambre
10
Carey
24 de jun. de 2025
·
A estadia foi de 3 noites
Amazing! Front desk and concierge were very accommodating. The location of hotel was walking distance to all the hot spots! Hotel is stunning, pool food was delish I can’t wait to return!
Amazing! Front desk and concierge were very accommodating. The location of hotel was walking distance to all the hot spots! Hotel is stunning, pool food was delish I can’t wait to return!
6
Shaheen
29 de jul. de 2025
·
A estadia foi de 3 noites
Beautiful property, great location, safe neighbourhood. Lovely rooms. Meal at SO Lounge was delicious. Didn’t feel the same with lunch by the pool or the breakfast. In terms of service, it always felt as if what we asked for was a bother - I asked for a clarification since I had booked a room that included breakfast (had the email to confirm), they said it wasn’t included and that they would connect with the reservations team to determine the problem. Never heard from anyone with any clarification.
Beautiful property, great location, safe neighbourhood. Lovely rooms. Meal at SO Lounge was delicious. Didn’t feel the same with lunch by the pool or the breakfast. In terms of service, it always felt as if what we asked for was a bother - I asked for a clarification since I had booked a room that included breakfast (had the email to confirm), they said it wasn’t included and that they would connect with the reservations team to determine the problem. Never heard from anyone with any clarification.
2
Tristram James
22 de set. de 2025
·
A estadia foi de 7 noites
What a crashing disappointment. In 30 years, 49 countries, and a few hundred hotels, I've never felt compelled to complain (I know some people are serial complainers - that's not me) or leave a bad review. Housekeeping, reception staff etc were all great, and physically the hotel is nice and well appointed... ...but crumbs, the management, policies, and F&B staff were beyond woeful. Having bags rifled through on the door (we saw an elderly couple having water confiscated - in 40 degree heat), waiting 30 minutes and after three chases getting service from a pool bar (multiple times, I may add)... but worst, having selected a couple of loungers on the completely empty terrace next to our room (with no signage whatsoever saying it was restricted - and even then, we arrived after the 18:00 restriction time), we were ordered to leave by first a member of bar staff, my partner still dripping wet, then guest relations (!), and threatened with a fine of 500 Dirham if we didn't leave immediately. Never have I been so appalled by what claims to be a 5 star hotel - the Raffles, the Peninsula, Nobu, and frankly, a even a Travelodge puts this hotel to shame.
What a crashing disappointment. In 30 years, 49 countries, and a few hundred hotels, I've never felt compelled to complain (I know some people are serial complainers - that's not me) or leave a bad review. Housekeeping, reception staff etc were all great, and physically the hotel is nice and well appointed... ...but crumbs, the management, policies, and F&B staff were beyond woeful. Having bags rifled through on the door (we saw an elderly couple having water confiscated - in 40 degree heat), waiting 30 minutes and after three chases getting service from a pool bar (multiple times, I may add)... but worst, having selected a couple of loungers on the completely empty terrace next to our room (with no signage whatsoever saying it was restricted - and even then, we arrived after the 18:00 restriction time), we were ordered to leave by first a member of bar staff, my partner still dripping wet, then guest relations (!), and threatened with a fine of 500 Dirham if we didn't leave immediately. Never have I been so appalled by what claims to be a 5 star hotel - the Raffles, the Peninsula, Nobu, and frankly, a even a Travelodge puts this hotel to shame.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
Amplamente considerado conveniente e acessível a pé às principais atrações, embora alguns quartos sejam afetados pelo ruído noturno de bares ou discotecas próximas.
Avaliações dos hóspedes relacionadas
10
Ruifeng
13 de out. de 2024
·
A estadia foi de 3 noites
Clean, very good breakfast, good location
Clean, very good breakfast, good location
10
Mariana
13 de out. de 2025
·
A estadia foi de 2 noites
Love the heated pool and the location!
Love the heated pool and the location!
10
Savvas
10 de abr. de 2024
·
A estadia foi de 5 noites
Nicely located at a quiet neighbourhood and still possible to walk to the city centre. Personnel was very helpful and friendly and the breakfast quite good quality and choice.
Nicely located at a quiet neighbourhood and still possible to walk to the city centre. Personnel was very helpful and friendly and the breakfast quite good quality and choice.
6
Adam
14 de out. de 2025
·
A estadia foi de 5 noites
Nice grounds, little dated but nicely kept up hotel. Really nice pool area and grounds, well located within Marrakesh. What's truly lacking is the service. 1. The driver to the airport didn't turn up for 20 minutes and the hotel didn't pick up the phone. Not a nice welcome. 2. Random man walk into your room without knocking at 22:30 in the evening with 'waters'. Strange timing & knocking definitely needed. 3. Do not disturb sign totally disregarded. Again, without knocking a woman barges into the room in the morning, searching for another guest. When sent out, reception calls calling that other guest's name (totally different from mine). They could have easily check who is staying in the room, should not have disregarded the do not disturb sign etc. Somehow staff also make a point of not greeting anyone, just looking the other way when one says hello.
Nice grounds, little dated but nicely kept up hotel. Really nice pool area and grounds, well located within Marrakesh. What's truly lacking is the service. 1. The driver to the airport didn't turn up for 20 minutes and the hotel didn't pick up the phone. Not a nice welcome. 2. Random man walk into your room without knocking at 22:30 in the evening with 'waters'. Strange timing & knocking definitely needed. 3. Do not disturb sign totally disregarded. Again, without knocking a woman barges into the room in the morning, searching for another guest. When sent out, reception calls calling that other guest's name (totally different from mine). They could have easily check who is staying in the room, should not have disregarded the do not disturb sign etc. Somehow staff also make a point of not greeting anyone, just looking the other way when one says hello.
10
patricia
10 de abr. de 2025
·
A estadia foi de 3 noites
Very well located, Confortable rooms, beautiful gardens
Very well located, Confortable rooms, beautiful gardens
10
CATHERINE
14 de set. de 2024
·
A estadia foi de 2 noites
Beautiful clean property, close to all major monuments, friendly professional staff. Will definitely go back.
Beautiful clean property, close to all major monuments, friendly professional staff. Will definitely go back.
10
Jose Rodrigo
27 de jul. de 2024
·
A estadia foi de 2 noites
Ubicación excelente, el área de la alberca y sus jardines está excelente. Caminando en 15 minutos está cerca muchísimas cosas turísticas
Ubicación excelente, el área de la alberca y sus jardines está excelente. Caminando en 15 minutos está cerca muchísimas cosas turísticas
10
Carey
24 de jun. de 2025
·
A estadia foi de 3 noites
Amazing! Front desk and concierge were very accommodating. The location of hotel was walking distance to all the hot spots! Hotel is stunning, pool food was delish I can’t wait to return!
Amazing! Front desk and concierge were very accommodating. The location of hotel was walking distance to all the hot spots! Hotel is stunning, pool food was delish I can’t wait to return!
10
Emma
8 de out. de 2024
·
A estadia foi de 7 noites
The pool and breakfast are excellent. The staff are all very welcoming but the service can be a little poor on occasions. I felt disappointed to have to pay for all still water provided and would expect a five star to include at least one or two bottles around the pool. Location is great and it’s easy for taxis or to walk. If you are in one side of the hotel as we were the noise from a couple of nearby bars continues into the early hours and you can hear it (thank goodness for earplugs). All that said I would recommend and stay here again but a few items that a five star should address.
The pool and breakfast are excellent. The staff are all very welcoming but the service can be a little poor on occasions. I felt disappointed to have to pay for all still water provided and would expect a five star to include at least one or two bottles around the pool. Location is great and it’s easy for taxis or to walk. If you are in one side of the hotel as we were the noise from a couple of nearby bars continues into the early hours and you can hear it (thank goodness for earplugs). All that said I would recommend and stay here again but a few items that a five star should address.
10
adam
29 de abr. de 2024
·
A estadia foi de 7 noites
Very nice and clean friendly staff it has everything you need to enjoy your holiday close to main old city and shopping areas and restaurants and clubs amazing views. I love it
Very nice and clean friendly staff it has everything you need to enjoy your holiday close to main old city and shopping areas and restaurants and clubs amazing views. I love it
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
O pequeno-almoço é altamente avaliado, enquanto as opiniões gerais sobre as refeições são mistas, com relatos de serviço lento, opções limitadas para o jantar, preços elevados, menus apenas digitais, restrições de comida do exterior e lacunas ocasionais de disponibilidade no início da manhã.
Avaliações dos hóspedes relacionadas
6
Neil
10 de out. de 2024
·
A estadia foi de 5 noites
The hotel was well positioned and had a lovely garden and pool area. We had a junior suite which was very comfortable with balcony and good view. For a hotel of its status and daily charges, we were however, very disappointed with the limited restaurant choices. The pool bar/ restaurant was fine but the dinner options were very limited. We also did not like the digital menus which were difficult to load and use. We arrived from the airport at around 10.30am on the 5th October but were not able to access our room until 3pm. There was no apology offered or any attempt made to make us feel at home. I consider that this attitude was not in keeping with the perceived services offered by a 5 star hotel. The restaurant and bar service on the other hand was generally very good. In summary if asked, I could not recommend the hotel to any of my friends and would not choose to stay there again if I returned to Marrakech.
The hotel was well positioned and had a lovely garden and pool area. We had a junior suite which was very comfortable with balcony and good view. For a hotel of its status and daily charges, we were however, very disappointed with the limited restaurant choices. The pool bar/ restaurant was fine but the dinner options were very limited. We also did not like the digital menus which were difficult to load and use. We arrived from the airport at around 10.30am on the 5th October but were not able to access our room until 3pm. There was no apology offered or any attempt made to make us feel at home. I consider that this attitude was not in keeping with the perceived services offered by a 5 star hotel. The restaurant and bar service on the other hand was generally very good. In summary if asked, I could not recommend the hotel to any of my friends and would not choose to stay there again if I returned to Marrakech.
8
Hassan
11 de jul. de 2025
·
A estadia foi de 8 noites
Er nydelig sted men helt utrolig beliggenhet! Sentralt mye fint rundt hotellet ligger i et fint området. Hotellet i seg selv er vakkert med fine fasiliteter og nydelige rom! Det som drar dette hotellet ned fra 5/5 til 4/5 for meg er reglen på mat og drikke. Det var ikke lov og ta med noe form for mat inn på hotellet. Alt på hotellet var utrolig priset. 1 liter med vann og 0,33 ML cola kostet oss 25 euro! Dette syns jeg var litt i overkant.
Er nydelig sted men helt utrolig beliggenhet! Sentralt mye fint rundt hotellet ligger i et fint området. Hotellet i seg selv er vakkert med fine fasiliteter og nydelige rom! Det som drar dette hotellet ned fra 5/5 til 4/5 for meg er reglen på mat og drikke. Det var ikke lov og ta med noe form for mat inn på hotellet. Alt på hotellet var utrolig priset. 1 liter med vann og 0,33 ML cola kostet oss 25 euro! Dette syns jeg var litt i overkant.
10
Naryis
12 de dez. de 2025
·
A estadia foi de 1 noite
Me and my husband stayed here for one night. The hotel itself is beautiful, spacious, and very nice. The breakfast was amazing. The only issue was that, for the price you’re paying for a single night, you wouldn’t expect certain problems. The curtain in our bedroom was torn, and the shower’s on/off switch was coming loose. You’d think you wouldn’t encounter issues like these in a five-star hotel
Me and my husband stayed here for one night. The hotel itself is beautiful, spacious, and very nice. The breakfast was amazing. The only issue was that, for the price you’re paying for a single night, you wouldn’t expect certain problems. The curtain in our bedroom was torn, and the shower’s on/off switch was coming loose. You’d think you wouldn’t encounter issues like these in a five-star hotel
10
Agustín Gerardo
10 de nov. de 2025
·
A estadia foi de 1 noite
En general todo muy bien. Solo que el desayuno lo abren a determinada hora (me parece que a las 7am) y a esa hora no puedes pedir todo lo que se supone que incluye. En el caso concreto, no nos dejaron pedir huevos benedictinos, porque no tenían los insumos hasta las 8am.
En general todo muy bien. Solo que el desayuno lo abren a determinada hora (me parece que a las 7am) y a esa hora no puedes pedir todo lo que se supone que incluye. En el caso concreto, no nos dejaron pedir huevos benedictinos, porque no tenían los insumos hasta las 8am.
6
Thamir
10 de out. de 2024
·
A estadia foi de 7 noites
LIKED: super friendly staff and helpful, location is great, beautiful grounds DISLIKED: Not allowed to bring in outside food. One of us is Gluten Free and kids are picky eaters so options are limited at the hotel. I understand not having outside food in the lobby or grounds but in the privacy of your own room? For a 5 star resort this was very strange and we have stayed at several accor properties and are accor members. This is the first time we experinced this. If you are ok with only eating at the hotel then this place is amazing. If you like freedom to choose I would select else where.
LIKED: super friendly staff and helpful, location is great, beautiful grounds DISLIKED: Not allowed to bring in outside food. One of us is Gluten Free and kids are picky eaters so options are limited at the hotel. I understand not having outside food in the lobby or grounds but in the privacy of your own room? For a 5 star resort this was very strange and we have stayed at several accor properties and are accor members. This is the first time we experinced this. If you are ok with only eating at the hotel then this place is amazing. If you like freedom to choose I would select else where.
10
eugenio
23 de fev. de 2024
·
A estadia foi de 3 noites
Uno de los mejores hoteles de Marrakesh. Un desayuno incomparable
Uno de los mejores hoteles de Marrakesh. Un desayuno incomparable
6
Salima
13 de jan. de 2026
·
A estadia foi de 3 noites
Frokosten var magisk ! Men det var mye rot med baggasjen min og innsjekking da jeg ble trukket og betalt for en annen person .
Frokosten var magisk ! Men det var mye rot med baggasjen min og innsjekking da jeg ble trukket og betalt for en annen person .
10
Emma
8 de out. de 2024
·
A estadia foi de 7 noites
The pool and breakfast are excellent. The staff are all very welcoming but the service can be a little poor on occasions. I felt disappointed to have to pay for all still water provided and would expect a five star to include at least one or two bottles around the pool. Location is great and it’s easy for taxis or to walk. If you are in one side of the hotel as we were the noise from a couple of nearby bars continues into the early hours and you can hear it (thank goodness for earplugs). All that said I would recommend and stay here again but a few items that a five star should address.
The pool and breakfast are excellent. The staff are all very welcoming but the service can be a little poor on occasions. I felt disappointed to have to pay for all still water provided and would expect a five star to include at least one or two bottles around the pool. Location is great and it’s easy for taxis or to walk. If you are in one side of the hotel as we were the noise from a couple of nearby bars continues into the early hours and you can hear it (thank goodness for earplugs). All that said I would recommend and stay here again but a few items that a five star should address.
6
Shaheen
29 de jul. de 2025
·
A estadia foi de 3 noites
Beautiful property, great location, safe neighbourhood. Lovely rooms. Meal at SO Lounge was delicious. Didn’t feel the same with lunch by the pool or the breakfast. In terms of service, it always felt as if what we asked for was a bother - I asked for a clarification since I had booked a room that included breakfast (had the email to confirm), they said it wasn’t included and that they would connect with the reservations team to determine the problem. Never heard from anyone with any clarification.
Beautiful property, great location, safe neighbourhood. Lovely rooms. Meal at SO Lounge was delicious. Didn’t feel the same with lunch by the pool or the breakfast. In terms of service, it always felt as if what we asked for was a bother - I asked for a clarification since I had booked a room that included breakfast (had the email to confirm), they said it wasn’t included and that they would connect with the reservations team to determine the problem. Never heard from anyone with any clarification.
2
Tristram James
22 de set. de 2025
·
A estadia foi de 7 noites
What a crashing disappointment. In 30 years, 49 countries, and a few hundred hotels, I've never felt compelled to complain (I know some people are serial complainers - that's not me) or leave a bad review. Housekeeping, reception staff etc were all great, and physically the hotel is nice and well appointed... ...but crumbs, the management, policies, and F&B staff were beyond woeful. Having bags rifled through on the door (we saw an elderly couple having water confiscated - in 40 degree heat), waiting 30 minutes and after three chases getting service from a pool bar (multiple times, I may add)... but worst, having selected a couple of loungers on the completely empty terrace next to our room (with no signage whatsoever saying it was restricted - and even then, we arrived after the 18:00 restriction time), we were ordered to leave by first a member of bar staff, my partner still dripping wet, then guest relations (!), and threatened with a fine of 500 Dirham if we didn't leave immediately. Never have I been so appalled by what claims to be a 5 star hotel - the Raffles, the Peninsula, Nobu, and frankly, a even a Travelodge puts this hotel to shame.
What a crashing disappointment. In 30 years, 49 countries, and a few hundred hotels, I've never felt compelled to complain (I know some people are serial complainers - that's not me) or leave a bad review. Housekeeping, reception staff etc were all great, and physically the hotel is nice and well appointed... ...but crumbs, the management, policies, and F&B staff were beyond woeful. Having bags rifled through on the door (we saw an elderly couple having water confiscated - in 40 degree heat), waiting 30 minutes and after three chases getting service from a pool bar (multiple times, I may add)... but worst, having selected a couple of loungers on the completely empty terrace next to our room (with no signage whatsoever saying it was restricted - and even then, we arrived after the 18:00 restriction time), we were ordered to leave by first a member of bar staff, my partner still dripping wet, then guest relations (!), and threatened with a fine of 500 Dirham if we didn't leave immediately. Never have I been so appalled by what claims to be a 5 star hotel - the Raffles, the Peninsula, Nobu, and frankly, a even a Travelodge puts this hotel to shame.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
10
José Flávio
17 de jun. de 2026
·
A estadia foi de 4 noites
Tudo muito bom, apenas um jantar não estava à altura do hotel. Muito bem localizado, local bonito e seguro
Tudo muito bom, apenas um jantar não estava à altura do hotel. Muito bem localizado, local bonito e seguro
10
AUGUSTO EMILIO
26 de mar. de 2026
·
A estadia foi de 3 noites
Vale muito a pena. Funcionarios gentis e prestativos. Ambiente perfumado maravilhoso
Vale muito a pena. Funcionarios gentis e prestativos. Ambiente perfumado maravilhoso
10
Jorge
26 de mar. de 2026
·
A estadia foi de 5 noites
Hotel sensacional! Bem localizado, quarto amplo e cama perfeita! O Café da manhã maravilhoso!
Hotel sensacional! Bem localizado, quarto amplo e cama perfeita! O Café da manhã maravilhoso!
10
Rodrigo
22 de jun. de 2025
·
A estadia foi de 3 noites
Incrível
Incrível
4
eduardo
20 de fev. de 2025
·
A estadia foi de 4 noites
O atendimento do hotel no geral foi excelente, mas o atendimento e experiência no spa foi ruim, tratamento em sala claustrofobica, sendo que tinham salas maiores, tratamento mecânico sem atenção ao cliente. Foram extremamente preconceituosos comigo e meu marido, pore sermos um casa gay.
O atendimento do hotel no geral foi excelente, mas o atendimento e experiência no spa foi ruim, tratamento em sala claustrofobica, sendo que tinham salas maiores, tratamento mecânico sem atenção ao cliente. Foram extremamente preconceituosos comigo e meu marido, pore sermos um casa gay.
Políticas da propriedade
Instruções de check-in
Tudo o que precisa de saber para um check-in tranquilo.
Check-in
Check-out
De 15:00 a 00:00
Antes das 12:00
É bom saber
Políticas adicionais e informações sobre esta propriedade.
Extras opcionais
Serviços adicionais pagos que pode solicitar.
Alguma questão?
As respostas instantâneas da IA são baseadas nas informações do hotel
Preços para as próximas datas
outubro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
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novembro 2026
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Mais barato
Mais caro
Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-10-15: NO DATA
- 2026-10-16: 368.8048247903137USD
- 2026-10-17: 906.1739552653198USD
- 2026-10-18: 395.4438333826294USD
- 2026-10-19: 322.26452866293334USD
- 2026-10-20: 314.19496521612547USD
- 2026-10-21: 401.7078931022949USD
- 2026-10-22: 673.6602928387451USD
- 2026-10-23: 887.1438821861572USD
- 2026-10-24: 893.856153807312USD
- 2026-10-25: 506.38032621612547USD
- 2026-10-26: 647.126614729248USD
- 2026-10-27: 453.55744921612546USD
- 2026-10-28: 411.148947925354USD
- 2026-10-29: 481.515403987793USD
- 2026-10-30: 874.8601733689575USD
- 2026-10-31: 361.82231582818605USD
- 2026-11-01: 361.82231582818605USD
- 2026-11-02: 321.17208932452394USD
- 2026-11-03: 470.74895488027954USD
- 2026-11-04: 423.21558197024535USD
- 2026-11-05: 392.05816662261964USD
- 2026-11-06: 357.598292509552USD
- 2026-11-07: 624.889706911377USD
- 2026-11-08: 348.7860994261475USD
- 2026-11-09: 333.56569031591795USD
- 2026-11-10: 508.8866154935608USD
- 2026-11-11: 323.18609321612547USD
- 2026-11-12: 536.8981444150696USD
- 2026-11-13: 743.6238795260009USD
- 2026-11-14: 671.0020958086548USD
- 2026-11-15: 307.31048117092894USD
- 2026-11-16: 379.62882666571045USD
- 2026-11-17: 309.61670769802856USD
- 2026-11-18: 349.6236328224182USD
- 2026-11-19: 409.1242086247253USD
- 2026-11-20: 396.64633638739014USD
- 2026-11-21: 418.362456822937USD
- 2026-11-22: 417.47519070114134USD
- 2026-11-23: 309.61670769802856USD
- 2026-11-24: 302.0668340837402USD
- 2026-11-25: 309.61670769802856USD
- 2026-11-26: 433.0482562829895USD
- 2026-11-27: 371.2050290194397USD
- 2026-11-28: 385.3579680493164USD
- 2026-11-29: 317.9147672947998USD
- 2026-11-30: 309.8715793417358USD
- 2026-12-01: 302.6494615378723USD
- 2026-12-02: 307.4682539553528USD
- 2026-12-03: 318.2396763354187USD
- 2026-12-04: 313.5130095046692USD
- 2026-12-05: 323.0898861160583USD
- 2026-12-06: 307.4682539553528USD
- 2026-12-07: 307.4682539553528USD
- 2026-12-08: 307.4075800302124USD
- 2026-12-09: 301.8362114310303USD
- 2026-12-10: 309.1797456820373USD
- 2026-12-11: 297.49080596368407USD
- 2026-12-12: 297.49080596368407USD
- 2026-12-13: 338.4444706899109USD
- 2026-12-14: 307.2376313026428USD
- 2026-12-15: 307.4682539553528USD
Este alojamento disponibiliza transporte a partir do aeroporto (podem aplicar-se sobretaxas). Para organizar o transporte, os clientes devem contactar o alojamento 48 horas antes da chegada através dos dados que constam da confirmação da reserva. Os funcionários da receção irão receber os clientes à chegada. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- Este alojamento aceita cartões de crédito e numerário
- O alojamento dispõe dos seguintes elementos de segurança: extintor e detetor de fumo.
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- Nota: as normas culturais e as políticas aplicáveis aos clientes poderão variar consoante o país e o alojamento. As políticas apresentadas são fornecidas pelo alojamento.
- Este alojamento cobra taxas pelo acesso aos serviços de spa.
- Aos fins de semana e durante eventos especiais, este estabelecimento cobra taxas pelo acesso ao So Lounge.
- Terá de efetuar uma reserva se quiser desfrutar de massagens. As reservas poderão ser efetuadas contactando Este hotel antes da chegada, utilizando as informações que constam na sua confirmação de reserva.
- O alojamento permite a estadia grátis de até 2 crianças com idade igual ou inferior a 4 anos, desde que ocupem o mesmo quarto que os pais ou responsáveis e utilize as camas existentes.
- O alojamento dispõe de quartos contíguos/comunicantes, sujeitos a disponibilidade. Contacte diretamente o alojamento através do número de telefone incluído na confirmação de reserva.
- Tarifa de pequeno-almoço buffet: 300 MAD por pessoa (valor aproximado)
- Taxa de transporte de/para o aeroporto: 600 MAD por veículo (só ida, ocupação máxima de 4) pessoas
- Check-out tardio disponível mediante o pagamento de uma taxa (sujeito a disponibilidade)
A lista anterior pode não estar completa. As taxas e os depósitos podem não incluir impostos e estão sujeitos a alterações.
Cortesias mais populares
Estacionamento
Restaurante
Piscina
Centro de negócios
Serviço de quartos
Serviço de estacionamento
Serviços
Centro de negócios
Limpeza a seco
Babysitting/Serviço para crianças
Serviços de limpeza
Instalações para banquetes
Câmbio de moeda
Cofre
Caixa ATM/Multibanco
Aluguer de bicicletas
Depósito de bagagem
Área designada para fumadores
Check-in/check-out expresso
Lavagem de roupa própria
24-Hour Front Desk
Concierge Services
Lockers Available
Atividades
Piscina
Jardim
Campo de golfe (na proximidade)
Parque infantil
Piscina para crianças
Piscina interior
Piscina exterior
Piscina exterior aquecida
Música ao vivo
Evening Entertainment
Pool (Indoor)
Mobiliário de exterior
Pool (Rooftop)
Pool (Seasonal Outdoor)
Ténis de mesa
Terraço
Fitness Center (nearby)
Geral
Serviço de quartos
Restaurante
Quartos de não fumadores
Sauna
Banheira de hidromassagem/Jacúzi
Banho turco
Massagem
Solário
Spa/Health club
Cabeleireiro/Salão de beleza
Tratamentos corporais
Tratamentos de beleza
Clube para crianças
Bar junto à piscina
Almoços embalados
Pequeno-almoço no quarto
Sala familiar
Beach Sun Loungers
Snack Bar/Deli
Estacionamento
Estacionamento
Serviço de estacionamento
Estacionamento gratuito
Estação de carregamento para automóveis elétricos
Parking Onsite
Internet
Wi-fi gratuito