Luxurious Family Room Pico de Loro

From our room to the rest of amenities were amazing

We were transferred to a better room than the first. Incomplete kitchen amenities.. Staff are friendly but unreliable. Our room was never cleaned for the whole duration. Simple requests were never attended to. Wifi on & off.

Great beach and pools . Definitely coming back .

Very nice

Terrible! If I could give it zero stars I would have. Very poor customer service. After only 2 days I was sorry that I booked for 2 weeks. No laundry facilities at all. 2 restaurants with limited selection, over priced and not very good food. Noisy, right across from construction site. Internet and power outages. Small beach. Charged extra for everything even a ride to and from the front gate from our room. Bed mattress looked like they butchered a small animal on it and did not change our room or mattress. I would add the picture of it but I am being family friendly here. Outside the facility there were very limited selections if you want to cook your own meals or shop. The water coming out of the taps had a foul smell. They never offered to clean the room, we had to call them. Don’t even bother asking them to shorten your trip even if you’re willing to pay a penalty. They will charge you full price no matter how compromising you’re willing to be.