Name: GRAND CITITEL Hanoi Hotel & Spa
Address: 13B Tong Dan, Hanoi, VN
Price range: 47 USD–99 USD per night
Rating: 8.75

Cosa pensano gli ospiti

Al GRAND CITITEL Hanoi Hotel & Spa, i viaggiatori lodano costantemente la cordialità e la proattività del personale, oltre alla posizione centrale e comoda per esplorare a piedi, vicino al Lago Hoan Kiem. Le camere sono confortevoli e offrono un buon rapporto qualità-prezzo in un quartiere vivace ma conveniente, come il Quartiere Vecchio.

Diverse recensioni menzionano pareti sottili o rumore proveniente dalla strada e alcune camere compatte, oltre a occasionali particolarità di design come acqua della doccia che fuoriesce o alcune camere prive di finestre. I servizi ricevono feedback contrastanti: un utile bar sulla terrazza e una piccola palestra sono apprezzati, ma la piscina è minuscola e alcuni ritengono l'offerta di fitness limitata. La colazione è ampiamente elogiata per la varietà e la qualità, anche se un recensore ha segnalato un servizio poco attento verso la chiusura. Nel complesso, aspettatevi un servizio caloroso e una base centrale con un buon rapporto qualità-prezzo.

Servizi

Pulizia

Camere

Servizio

Posizione

Ristorazione

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Servizi

Gli ospiti apprezzano il bar sulla terrazza e la piccola palestra in loco; il feedback sui servizi è contrastante, con molti che segnalano una piscina molto piccola o inutilizzabile e una palestra che necessita di miglioramenti. Alcuni menzionano un utile business center e spa.

Recensioni degli ospiti correlate

10

Uy Thi

23 mar 2025

·

Soggiorno di 3 notti

Excellent service and very helpful. Specifically, Tín was very good. Food was top notch. Amenities not that great. The pool was not usable. Fitness center not that good.

10

Paul

11 dic 2024

·

Soggiorno di 1 notte

Excellent Clean and quiet. Gym needs upgrade.

10

Jack

8 gen 2025

·

Soggiorno di 3 notti

Great spot to explore Hanoi. Close to the centre, nice rooms and a great Skybar.

10

Manuela

21 mag 2024

·

Soggiorno di 1 notte

This hotel was perfect for my business trip. The Wi-Fi was fast and reliable, the room had a spacious desk, and the business center was very helpful.

10

Moonha

11 set 2025

·

Soggiorno di 4 notti

The location is great, and the facilities are excellent. Since I was on a business trip, I needed to use my laptop, and it was very convenient to do so here. The breakfast was also excellent. I really appreciated that the hotel had a fitness center as well. This hotel is outstanding for its price. Jenny and Thomas were very kind and helpful in many ways. I would like to commend them. When I called a taxi, it was pouring rain. Since they lent me an umbrella, I had no problem going out. On the way to the airport, they even held an umbrella over me while I got into the taxi, so I didn’t get wet at all. This is truly a wonderful hotel. I plan to stay here again when I visit Hanoi next time. There was a sewer odor in the bathroom, but they changed my room. In some rooms, the sewer smell can be quite strong. Also, there was a lot of dust in the bathroom ceiling vent—I hope they replace it. Despite these drawbacks, I would still give this hotel a perfect 100 points. I support their efforts to become an even better hotel.

2

Kim

28 mar 2025

·

Soggiorno di 2 notti

Became violently ill from breakfast. The “rooftop pool” is the size of a jacuzzi. The gym was also pretty bad. The hotel was down an alleyway. Just overall not what was pictured. Cannot recommend.

10

Daniel Alberto

27 set 2025

·

Soggiorno di 5 notti

There is no words to describe the staff professionalism, attitude and amazing service!! Indeed it exceeded by far our expectations. Special thanks to Lisa at the front desk, Quan Dinh the tour specialist and a friendly hug to Leu which served us amazing Negronis at the rooftop bar!

10

Nadimul

30 ago 2025

·

Soggiorno di 1 notte

In New York, this would be 1-2k/night. Beautiful hotel, great rooftop, awesome staff, decent buffet.

10

Alexandra

7 ago 2025

·

Soggiorno di 2 notti

Lovely stay, lovely staff, great location. I was upgraded upon arrival, room was spacious and bathroom very modern. I slept so well! Gym on rooftop was small, but had everything you need. Breakfast was amazing! Large selection of dishes including usual breakfast items as well as more brunchy options like grilled chicken, noodle soups, stir fried veg, salads, and fruit. Staff were all so kind and lovely. Great location, walkable distance to all cool things around Old Quarter. 10/10 would recommend!

10

Michele

18 mag 2024

·

Soggiorno di 1 notte

The staff were super friendly and made every effort to ensure that we had a pleasant stay. The room was spacious, the bed was comfortable, and the shower pressure was perfect. The breakfast was perfect & have the wide selection. The location is absolutely fantastic right in the heart of the city.The airport shuttle service was arranged smoothy. Spa room on 01st floor was excellent, we get the discount from the staff & enjoy it very much

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Pulizia

La pulizia generale è valutata positivamente, con molti che lodano le camere ordinate e il servizio di pulizia. Alcuni segnalano problemi come odori in bagno, bocchette di ventilazione impolverate, moquette nei corridoi macchiata o disordine isolato vicino alle camere.

Recensioni degli ospiti correlate

10

Justin

25 giu 2024

·

Soggiorno di 1 notte

The cleanliness left a lasting impression on me, and the room was exceptional. The tranquility of the night was complemented by a bed adorned with four plush pillows, ensuring a comfortable rest.

10

Luis

31 mag 2024

·

Soggiorno di 1 notte

Very clean, comfy, personnel friendly, very good breakfast

10

Rachel

14 giu 2025

·

Soggiorno di 1 notte

Clean, friendly staff & comfortable rooms.

10

Moonha

11 set 2025

·

Soggiorno di 4 notti

The location is great, and the facilities are excellent. Since I was on a business trip, I needed to use my laptop, and it was very convenient to do so here. The breakfast was also excellent. I really appreciated that the hotel had a fitness center as well. This hotel is outstanding for its price. Jenny and Thomas were very kind and helpful in many ways. I would like to commend them. When I called a taxi, it was pouring rain. Since they lent me an umbrella, I had no problem going out. On the way to the airport, they even held an umbrella over me while I got into the taxi, so I didn’t get wet at all. This is truly a wonderful hotel. I plan to stay here again when I visit Hanoi next time. There was a sewer odor in the bathroom, but they changed my room. In some rooms, the sewer smell can be quite strong. Also, there was a lot of dust in the bathroom ceiling vent—I hope they replace it. Despite these drawbacks, I would still give this hotel a perfect 100 points. I support their efforts to become an even better hotel.

10

Akifumi

16 mag 2025

·

Soggiorno di 5 notti

very clean

10

Huan

26 set 2025

·

Soggiorno di 2 notti

Best value. Room is clean and efficient. Staff are friendly and helpful.

10

Madhur

15 mar 2024

·

Soggiorno di 1 notte

Clean and comfortable hotel in an excellent location. You can walk absolutely everywhere. Central in the busy city of Hanoi. Breakfasts were extensive in selection and food was delicious. The staff were lovely and we're willing to help with queries. Would absolutely return.

2

Luis

5 apr 2024

·

Soggiorno di 1 notte

I was on the fourth floor and they had dirty mattress right next to my door the whole time

6

Michael

27 feb 2025

·

Soggiorno di 1 notte

Although the area was good, staff was great and breakfast good too, the room was a beat up with the walls being quite dirty. At the very least the room needs a paint job.

8

Patrick

8 mag 2024

·

Soggiorno di 3 notti

Very good hotel overall. We can easily see it was recently built. Location is great, just 10 min walking distance from Hoan Kiem Lake. It's located nearby two big bank buildings so we can see a lot of business people during lunch time. The AC was a little bit weak in my room, but they were nice enough to come and check it out, also they made sure to leave an extra card in the slot so that the room could keep its cool temperature all day long even when we were absent. Buffet was very good. I would add more variety though but the quality is there. (I've had more variety in smaller hotels in Hanoi) The dining room is beautiful and service is great for that area. Only thing I didn't like to see was the dirty and stained carpets in the hallway of my floor. It was quite stained and some parts of the walls were also. But in general, it was a great place to stay. Good location.

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Camere

Le camere sono confortevoli, con letti morbidi e generalmente una connessione Wi-Fi affidabile, anche se alcune sono piccole, hanno pareti sottili o mancano di finestre; alcuni segnalano acqua della doccia che fuoriesce nella stanza. Diversi ospiti hanno anche trovato alcune camere silenziose, soprattutto lontane dalla strada.

Recensioni degli ospiti correlate

8

LE-ANH

2 gen 2026

·

Soggiorno di 1 notte

J’ai passé 1 court séjour de quelques nuits. Le personnel est top (disponible, souriant, professionnel). La chambre est correcte (un peu mal isolé avef le bruit des voisins). Les accessoires sont propres. Le petit déjeuner est bien, de qualité. Le quartier est beau, securisé et pratique (transport, tourisme, restauration).

6

David

29 nov 2025

·

Soggiorno di 4 notti

Good location and great friendly staff to meet with. The breakfast was pretty good as well. However, I was quite disappointed that the Luxury Studio Suite (the most expensive room on the property) didn’t have a window in the room.

10

jun

23 set 2025

·

Soggiorno di 4 notti

Live TV system not work well, very difficult to sarch, Wi Fi was very strong.

8

takeuchi

21 lug 2025

·

Soggiorno di 2 notti

アーリーチェックインは、別途70万ドン必要と言われました。旧市街からは少し離れているけれど歩ける距離です。部屋はコンパクトで清潔に保たれています。トイレとシャワーは別ですが、シャワーの方はしっかりドアを閉めていても、下から水が出て部屋の方まで入って来てしまうので、多少の工夫が必要。壁が薄いのか、廊下のしゃべり声など影響あります。

10

Sinead

13 ott 2025

·

Soggiorno di 1 notte

Nice staff, quiet rooms

8

Le Anh

15 dic 2025

·

Soggiorno di 5 notti

L’hôtel est bien situé. Le confort de la chambre est bien (sauf le bruit car on entend tout). Le personnel est et le petit déjeuner sont top.

8

Heather

4 giu 2025

·

Soggiorno di 1 notte

Good location and walkable to a lot of things within the city! However the walls are pretty thin. Luckily everyone was quiet during sleeping hours but it was early morning that got to us. Our neighbor was a heavy sleepy and wouldn’t turn off their alarm for 15 minutes and we could hear it through the wall. Also could hear the staff in the hallway early mornings as well. Other than that good place to stay.

10

Gail

25 dic 2024

·

Soggiorno di 2 notti

Small, but comfortable room. Good value for the money. Can be noisy at times due to thin walls. Nice touch to have Santa visit Christmas Eve handing out little bags of cookies and a nice card. All staff were kind and super courteous.

10

Stephen

20 giu 2025

·

Soggiorno di 1 notte

Because it is away from the street a little, its very quiet. You dont have to worry about traffic outside waking you up.

10

Hyowon

5 gen 2026

·

Soggiorno di 4 notti

Room was small and the shower room and toilet doors were opening to the room touching the floor, making water come to the room's floor. It was not a big problem and not a maintenance issue but how the room was built/designed. Otherwise, service was great - staff were all very helpful and kind; location was very convenient (5 minute walk to the lake, to cathedral, to Circle K (24 hour convenience store), to banh mi stores, to a number of local cafes. We are happy with our stay at Grand Cititel Hotel.

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Servizio

Il servizio è un punto di forza: il personale è costantemente cordiale, proattivo e disponibile con tour e trasferimenti. Gli orari di check-in possono essere rigorosi e ci sono alcune lamentele riguardo all'organizzazione dei tour.

Recensioni degli ospiti correlate

10

daniel

24 gen 2025

·

Soggiorno di 3 notti

Staff was amazing. Especially Alex and Brian 👍👍

8

takeuchi

21 lug 2025

·

Soggiorno di 2 notti

アーリーチェックインは、別途70万ドン必要と言われました。旧市街からは少し離れているけれど歩ける距離です。部屋はコンパクトで清潔に保たれています。トイレとシャワーは別ですが、シャワーの方はしっかりドアを閉めていても、下から水が出て部屋の方まで入って来てしまうので、多少の工夫が必要。壁が薄いのか、廊下のしゃべり声など影響あります。

10

matthew

29 gen 2026

·

Soggiorno di 3 notti

Great staff, Thomas. Lisa, ivy, Toni and Bryan. I would stay again

10

Moonha

11 set 2025

·

Soggiorno di 4 notti

The location is great, and the facilities are excellent. Since I was on a business trip, I needed to use my laptop, and it was very convenient to do so here. The breakfast was also excellent. I really appreciated that the hotel had a fitness center as well. This hotel is outstanding for its price. Jenny and Thomas were very kind and helpful in many ways. I would like to commend them. When I called a taxi, it was pouring rain. Since they lent me an umbrella, I had no problem going out. On the way to the airport, they even held an umbrella over me while I got into the taxi, so I didn’t get wet at all. This is truly a wonderful hotel. I plan to stay here again when I visit Hanoi next time. There was a sewer odor in the bathroom, but they changed my room. In some rooms, the sewer smell can be quite strong. Also, there was a lot of dust in the bathroom ceiling vent—I hope they replace it. Despite these drawbacks, I would still give this hotel a perfect 100 points. I support their efforts to become an even better hotel.

10

Daniel Alberto

27 set 2025

·

Soggiorno di 5 notti

There is no words to describe the staff professionalism, attitude and amazing service!! Indeed it exceeded by far our expectations. Special thanks to Lisa at the front desk, Quan Dinh the tour specialist and a friendly hug to Leu which served us amazing Negronis at the rooftop bar!

8

MARIJATI

24 mag 2025

·

Soggiorno di 1 notte

Good location. Satisfiying breakfast. But inflexible checkin and checkout time.

6

Mehrdad

27 apr 2025

·

Soggiorno di 1 notte

The hotel arranged tour to Sapa with ordering 1 seat for two adults!

10

Jonathan

26 feb 2026

·

Soggiorno di 1 notte

Great hotel in Hanoi, particularly the staff at reception: Jenny, Patrick and Thomas. Will return again

6

MARIJATI

22 mag 2025

·

Soggiorno di 1 notte

It provides good breakfast. It is strict with checkin time.

8

Swathi

8 mar 2025

·

Soggiorno di 5 notti

We like everything about this property. The only issue we had here is with the tour operator. We took three tours with their help and they definitely misled us in each of them

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Posizione

Posizione centrale e comoda per esplorare a piedi, vicino al Lago Hoan Kiem e al Quartiere Vecchio; situato in un vicolo che alcuni trovano difficile da individuare ma più tranquillo una volta all'interno. Facile accesso a ristoranti, caffè e attrazioni.

Recensioni degli ospiti correlate

10

ILYA

16 ott 2025

·

Soggiorno di 3 notti

Excellent hotel will outstanding buffet breakfast. Close to all the attractions, yet pretty quiet once you are inside.

10

Zulianah

9 apr 2024

·

Soggiorno di 1 notte

The location is really optimal: we visited the whole city within walking distance from the hotel but it was still quiet. Very close to the central lake with the red bridge; that whole area is closed to cars from Friday to Sunday which is super nice to wander around. Rooms are large, comfortable beds, good A/C. Great breakfast buffet including eggs prepared as you wish. Very friendly staff.

10

Henry

26 ago 2025

·

Soggiorno di 4 notti

Good location

10

Satoko

16 ott 2025

·

Soggiorno di 1 notte

Located in the heart of Hanoi! The location is great and makes it easy to get anywhere. The room is nice and comfortable with everything you need, and the young staff are very friendly.

10

Eric Kiam Cheng

27 mag 2025

·

Soggiorno di 4 notti

Please note that you have to walk an alley into the hotel lobby. Great location and not so quiet room as we can learn people talking outside.

8

LUIS

4 mag 2025

·

Soggiorno di 2 notti

Not easy to locate but safe and worth the price.

10

Holger

8 mag 2024

·

Soggiorno di 1 notte

Great location in the Hanoi Old Quarter area! This hotel was so convenient in getting around and was central to a lot of activities and restaurants.

10

Holger

8 mag 2024

·

Soggiorno di 1 notte

The location was perfect. So close to everything including Hoan Kiem Lake. No need for transport, you can walk everywhere. The staff were amazing, very friendly and able to help with any requests including booking of transport and tours. I stayed in a room with a balcony which was nice to watch the goings on of the neighbourhood. It was very clean and comfortable. The hotel had a rooftop bar with amazing views especially at night, nice to round off a busy day with a drink. Breakfast was good and the food was excellent.

10

Hyowon

5 gen 2026

·

Soggiorno di 4 notti

Room was small and the shower room and toilet doors were opening to the room touching the floor, making water come to the room's floor. It was not a big problem and not a maintenance issue but how the room was built/designed. Otherwise, service was great - staff were all very helpful and kind; location was very convenient (5 minute walk to the lake, to cathedral, to Circle K (24 hour convenience store), to banh mi stores, to a number of local cafes. We are happy with our stay at Grand Cititel Hotel.

10

Brett George

13 mag 2025

·

Soggiorno di 4 notti

Excellent value for the $$$. We have to travel back through Hanoi on our way to Danang and will stay here again. The hotel is in a banking and corporate area, so there are police everywhere. A ten minute walk to the Hipster/yuppie area.

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Ristorazione

La colazione è ampiamente elogiata per la varietà e la qualità, con molti che la definiscono eccellente. Una recensione segnala un rifornimento scarso e il personale che si affretta verso la chiusura.

Recensioni degli ospiti correlate

6

Morten

7 nov 2025

·

Soggiorno di 4 notti

Dette hotellet er etter vår mening betydelig overvurdert i anmeldelsene på sidene her. Det er absolutt ikke ille, men når betjeningen begynner å mase på at man må skynde seg 20 min før frokosten skal stenge, slår av brødristeren og lar være å etterfylle mat/drikke får man et dårlig inntrykk. Treningsrommet som er avbildet på nettsidene til hotell.com er ikke av rommet på hotellet… Vil også kommentere at det er svært lytt mellom rommene alle veier.

8

LE-ANH

2 gen 2026

·

Soggiorno di 1 notte

J’ai passé 1 court séjour de quelques nuits. Le personnel est top (disponible, souriant, professionnel). La chambre est correcte (un peu mal isolé avef le bruit des voisins). Les accessoires sont propres. Le petit déjeuner est bien, de qualité. Le quartier est beau, securisé et pratique (transport, tourisme, restauration).

10

ILYA

16 ott 2025

·

Soggiorno di 3 notti

Excellent hotel will outstanding buffet breakfast. Close to all the attractions, yet pretty quiet once you are inside.

10

Mallory

20 gen 2026

·

Soggiorno di 2 notti

Comfortable room, helpful staff, nice breakfast.

10

Audrey

11 mag 2024

·

Soggiorno di 1 notte

We were blown away by the breakfast buffet at Grand Cititel Hanoi. Fresh, delicious options with something for everyone. The staff in the restaurant were incredibly attentive and friendly. A delightful start to our day!

10

Moonha

11 set 2025

·

Soggiorno di 4 notti

The location is great, and the facilities are excellent. Since I was on a business trip, I needed to use my laptop, and it was very convenient to do so here. The breakfast was also excellent. I really appreciated that the hotel had a fitness center as well. This hotel is outstanding for its price. Jenny and Thomas were very kind and helpful in many ways. I would like to commend them. When I called a taxi, it was pouring rain. Since they lent me an umbrella, I had no problem going out. On the way to the airport, they even held an umbrella over me while I got into the taxi, so I didn’t get wet at all. This is truly a wonderful hotel. I plan to stay here again when I visit Hanoi next time. There was a sewer odor in the bathroom, but they changed my room. In some rooms, the sewer smell can be quite strong. Also, there was a lot of dust in the bathroom ceiling vent—I hope they replace it. Despite these drawbacks, I would still give this hotel a perfect 100 points. I support their efforts to become an even better hotel.

10

David

14 mag 2024

·

Soggiorno di 1 notte

The breakfast buffet was amazing! There was a wide variety of delicious food to choose from.

10

Pierre

12 apr 2025

·

Soggiorno di 1 notte

Very clean, nice room and bathroom, varied bfast and staff gets out of their ways to help.

10

Alexandra

7 ago 2025

·

Soggiorno di 2 notti

Lovely stay, lovely staff, great location. I was upgraded upon arrival, room was spacious and bathroom very modern. I slept so well! Gym on rooftop was small, but had everything you need. Breakfast was amazing! Large selection of dishes including usual breakfast items as well as more brunchy options like grilled chicken, noodle soups, stir fried veg, salads, and fruit. Staff were all so kind and lovely. Great location, walkable distance to all cool things around Old Quarter. 10/10 would recommend!

8

Patrick

8 mag 2024

·

Soggiorno di 3 notti

Very good hotel overall. We can easily see it was recently built. Location is great, just 10 min walking distance from Hoan Kiem Lake. It's located nearby two big bank buildings so we can see a lot of business people during lunch time. The AC was a little bit weak in my room, but they were nice enough to come and check it out, also they made sure to leave an extra card in the slot so that the room could keep its cool temperature all day long even when we were absent. Buffet was very good. I would add more variety though but the quality is there. (I've had more variety in smaller hotels in Hanoi) The dining room is beautiful and service is great for that area. Only thing I didn't like to see was the dirty and stained carpets in the hallway of my floor. It was quite stained and some parts of the walls were also. But in general, it was a great place to stay. Good location.

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Mese	Prezzo medio
gennaio	78 USD
febbraio	67 USD
marzo	65 USD
aprile	67 USD
maggio	49 USD
giugno	42 USD
luglio	39 USD
agosto	40 USD
settembre	48 USD
ottobre	53 USD
novembre	72 USD
dicembre	69 USD

dom	lun	mar	mer	gio	ven	sab
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $47	17 $92
18 $65	19 $52	20 $52	21 $52	22 $52	23 $52	24 $52
25 $52	26 $49	27 $49	28 $49	29 $74	30 $49	31 $52

dom	lun	mar	mer	gio	ven	sab
1 $71	2 $73	3 $63	4 $63	5 $63	6 $99	7 $63
8 $73	9 $63	10 $63	11 $73	12 $73	13	14 $73
15	16 $63	17 $63	18 $64	19 $63	20 $63	21 $63
22 $63	23 $63	24 $63	25 $63	26 $62	27 $63	28 $63
29 $63	30 $63

GRAND CITITEL Hanoi Hotel & Spa

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Camera Superior con 2 letti singoli

Doppia Basic (Large)

Camera Luxury

Camera Superior, 1 letto king

Camera Economy

Camera Deluxe con 2 letti singoli

Camera Deluxe

Doppia Deluxe

Camera Deluxe, 1 letto queen

Doppia Deluxe

Camera, vista città (Suite City View)

Recensioni degli ospiti su GRAND CITITEL Hanoi Hotel & Spa

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