Homewood Suites by Hilton Augusta Gordon Highway

Lots of construction vehicles parked close to hotel

We were ask to leave the lounge area of the hotel, first we thought we were loud, the said we were not. I explained we there with our 90 year old celebrating her birthday, pointed her out sitting in tv area. The was a 15 of us, and each of us were 50plus in age. We packed ourselves in my aunt's room and continued to have a great night. In the the past 4 years we have had at least 3 family events at that location with no complaints and booked at least 20rooms each time. Never had an issue with the lounge area. My family does not want to return to this location

The hotel is beautiful and clean. Very convenient to base. There were 2 issues. One is the pool was “closed due to a maintenance issue” and I feel as it is an amenity to the property that was part of our decision to stay here there should be some small compensation for the inconvenience, but the staff just shrugged their shoulders. The second issue was the hot water not working in our room. When I informed the front desk they proceeded to ask if I turned it on correctly or gave it enough time making me feel dumb. They later confessed they had been having that problem with that particular room. While they did the right thing and gave us another room they made me feel stupid first which was highly inappropriate

We booked this hotel because it had some major features that were perfect for our little getaway. One, they had suites with lovely kitchenettes that include a cook top, full refrigerator, and a dishwasher. It made ensuring my Vegan husband had food on our trip as we’ve yet to stay at any Hilton property with vegan options for breakfast. The second reason I chose this location was because they had lovely photos of an outdoor pool. So, I packed my new bathing suit and SPF 100 with the expectation that we would be spending some quality time in the pool and soaking up some vitamin D. Upon arrival, we were given the choice of any floor in the building. I’m assuming they weren’t really busy. We were informed of breakfast times and that was it. Imagine my utter disappointment and extreme frustration to find out the next day that the pool was closed indefinitely. It was 108° F (42° C) and we couldn’t use the pool. There should have been a notice that the pool wasn’t open at the time of booking. I would have made a different choice, but I’m sure that is why it’s still being advertised as an amenity. Let’s talk about breakfast. The space was clean and provided ample space for sitting. The selection of food was sparse. The room was clean and spacious. The bed was meh and the bedding was scratchy. The pillows were blah. (Feather pillows are awful and unsupportive. I woke with a sore neck and welts on my face from the feathers.)So far, I’m not a happy Hilton customer.

Wonderful staff, very clean and spacious rooms. It was my favorite hotel that we stayed at on our trip.

Great staff and very clean!

Ok if all you need is a place to stay. No frills and not all that welcoming. But by no means a bad place. Comfortable and quiet. House keeping once every five days/by request is not preferable but not a big deal. All in this was an unremarkable stay, nothing went wrong and nothing stood out.

Very clean, comfortable beds, great breakfast with the fancy pancy plates and glasses, great service as everyone was extra nice..

This was our first time staying at Homewood Suites. We see the difference in quality, cleanliness, availability of amenities, and the intentional friendly encounters with their staff. You get what you pay for. The cost was a bit higher, but we definitely had a better experience that was worth the additional cost. Thank you to the great management and staff for valuing your customers.

did not clean room no towels coffee was not good eat out of paper plates and food was warm and dry no taste

Very nice hotel just like the pictures inside and out, all the staff were friendly. The veda confit and everything was clean. Breakfast was good. Not pricey for a studio w stove, regular side fridge, and all the utensils. Loved out stay there and will stay again when we go visit my son at the Fort. Thanx Hilton

Property clean , nice different breakfast everyday

Love the room and the breakfast area. The property cleanness and quality. Great stay!

The staff was friendly, professional, and helpful. The room was clean and extremely comfortable. The breakfast was great. Really enjoyed our stay.

Bed was awesome! BK in the morning was great!

Staff went above and beyond. They were very accommodating and friendly. It snowed while we were here and the staff set up board games and made hot chocolate for the kids. The room was spacious and had everything we needed.

I loved the room that they gave me. It was better than the pictures!

The hotel was sold out. The room we were given was a handicap accessible room (we did not request this). The room was hot and we literally had to turn til he AC all the way down and it cooled off in the middle of the night (this repeated all 3 nights we were there). The ceiling fan over the bed would not work unless the light was on as well. The shower leaked and the kitchen sink sprayed water onto the floor. It is a very nice hotel and the staff was friendly but that room was not a good one.

This hotel is nice and roomy. Close to the base and downtown. Love that it’s 15 min away for so much. We have stayed at this hotel twice to visit my son.

Very nice hotel just like the pictures inside and out, all the staff were friendly. The veda confit and everything was clean. Breakfast was good. Not pricey for a studio w stove, regular side fridge, and all the utensils. Loved out stay there and will stay again when we go visit my son at the Fort. Thanx Hilton

We booked this hotel because it had some major features that were perfect for our little getaway. One, they had suites with lovely kitchenettes that include a cook top, full refrigerator, and a dishwasher. It made ensuring my Vegan husband had food on our trip as we’ve yet to stay at any Hilton property with vegan options for breakfast. The second reason I chose this location was because they had lovely photos of an outdoor pool. So, I packed my new bathing suit and SPF 100 with the expectation that we would be spending some quality time in the pool and soaking up some vitamin D. Upon arrival, we were given the choice of any floor in the building. I’m assuming they weren’t really busy. We were informed of breakfast times and that was it. Imagine my utter disappointment and extreme frustration to find out the next day that the pool was closed indefinitely. It was 108° F (42° C) and we couldn’t use the pool. There should have been a notice that the pool wasn’t open at the time of booking. I would have made a different choice, but I’m sure that is why it’s still being advertised as an amenity. Let’s talk about breakfast. The space was clean and provided ample space for sitting. The selection of food was sparse. The room was clean and spacious. The bed was meh and the bedding was scratchy. The pillows were blah. (Feather pillows are awful and unsupportive. I woke with a sore neck and welts on my face from the feathers.)So far, I’m not a happy Hilton customer.

walls are extremely thin. Also air conditioning was hard to modulate to a steady temperature. Otherwise, it was fine and what you would expect of a 3 or 4 star hotel.

Awesome spacious rooms with a large fridge and kitchen. Unfortunately, the AC in the building upstairs was not working and the Window unit in our room was not working correctly.

Staff was friendly, room was spacious.

Good stay; excellent staff.

Trip was just for the night. Everyone was comfortable and the front desk staff were friendly and accommodating

Staff went above and beyond. They were very accommodating and friendly. It snowed while we were here and the staff set up board games and made hot chocolate for the kids. The room was spacious and had everything we needed.

The hotel is beautiful and clean. Very convenient to base. There were 2 issues. One is the pool was “closed due to a maintenance issue” and I feel as it is an amenity to the property that was part of our decision to stay here there should be some small compensation for the inconvenience, but the staff just shrugged their shoulders. The second issue was the hot water not working in our room. When I informed the front desk they proceeded to ask if I turned it on correctly or gave it enough time making me feel dumb. They later confessed they had been having that problem with that particular room. While they did the right thing and gave us another room they made me feel stupid first which was highly inappropriate

Great stay for a quick weekend visit to the Fort Eisenhower Army Base which is less than 10min away! It was convenient and very clean with a friendly and helpful staff. For example, the staff "saved the day" when we almost had a very unpleasant food experience using Grub Hub. There aren\'t a lot of food options in walking distance, so we ordered out. Unfortunately, the restaurant delivered our food to the wrong hotel, Hampton Inn, in front of Homewood Suites and we had to drive to the other hotel in the rain to pick up the order. Already off to a bad start. Then they forgot to include condiments, salad dressing, utensils and the food was cold. We asked the hotel staff for assistance and they quickly offered us condiments and dressing from their kitchen. Thankfully we were also able to use the microwave and cutlery in our hotel suite which made up for what would have been a really bad food experience. Based off these small but meaningful experiences we\'ll plan to stay here the next time we visit our son at the Army Base!

Everything was absolutely great except for the breakfast that morning. The staff in breakfast just didn’t seem very cheerful. Seemed a little agitated, but there were a lot of kids. They were a little low on dishes.

Very nice hotel just like the pictures inside and out, all the staff were friendly. The veda confit and everything was clean. Breakfast was good. Not pricey for a studio w stove, regular side fridge, and all the utensils. Loved out stay there and will stay again when we go visit my son at the Fort. Thanx Hilton

Staff was super nice , every single one of them that we encountered on the Snow Day, very knowledgeable of what was going on , places around them , and the updates about road saffey

The staff was friendly, professional, and helpful. The room was clean and extremely comfortable. The breakfast was great. Really enjoyed our stay.

I left my wedding ring in the room. Tabatha Parker (the assistant manager) went above and beyond to help me get it back. She should get a raise!

Great location close to all areas

It was a great location.

Not crazy about the location, but was in a quiet location and overall good experience.

The hotel is beautiful and clean. Very convenient to base. There were 2 issues. One is the pool was “closed due to a maintenance issue” and I feel as it is an amenity to the property that was part of our decision to stay here there should be some small compensation for the inconvenience, but the staff just shrugged their shoulders. The second issue was the hot water not working in our room. When I informed the front desk they proceeded to ask if I turned it on correctly or gave it enough time making me feel dumb. They later confessed they had been having that problem with that particular room. While they did the right thing and gave us another room they made me feel stupid first which was highly inappropriate

This hotel is nice and roomy. Close to the base and downtown. Love that it’s 15 min away for so much. We have stayed at this hotel twice to visit my son.

Great stay for a quick weekend visit to the Fort Eisenhower Army Base which is less than 10min away! It was convenient and very clean with a friendly and helpful staff. For example, the staff "saved the day" when we almost had a very unpleasant food experience using Grub Hub. There aren\'t a lot of food options in walking distance, so we ordered out. Unfortunately, the restaurant delivered our food to the wrong hotel, Hampton Inn, in front of Homewood Suites and we had to drive to the other hotel in the rain to pick up the order. Already off to a bad start. Then they forgot to include condiments, salad dressing, utensils and the food was cold. We asked the hotel staff for assistance and they quickly offered us condiments and dressing from their kitchen. Thankfully we were also able to use the microwave and cutlery in our hotel suite which made up for what would have been a really bad food experience. Based off these small but meaningful experiences we\'ll plan to stay here the next time we visit our son at the Army Base!

Very nice hotel just like the pictures inside and out, all the staff were friendly. The veda confit and everything was clean. Breakfast was good. Not pricey for a studio w stove, regular side fridge, and all the utensils. Loved out stay there and will stay again when we go visit my son at the Fort. Thanx Hilton

Bed was awesome! BK in the morning was great!

Very clean, comfortable beds, great breakfast with the fancy pancy plates and glasses, great service as everyone was extra nice..

did not clean room no towels coffee was not good eat out of paper plates and food was warm and dry no taste

Everything was absolutely great except for the breakfast that morning. The staff in breakfast just didn’t seem very cheerful. Seemed a little agitated, but there were a lot of kids. They were a little low on dishes.

Very nice hotel just like the pictures inside and out, all the staff were friendly. The veda confit and everything was clean. Breakfast was good. Not pricey for a studio w stove, regular side fridge, and all the utensils. Loved out stay there and will stay again when we go visit my son at the Fort. Thanx Hilton

We booked this hotel because it had some major features that were perfect for our little getaway. One, they had suites with lovely kitchenettes that include a cook top, full refrigerator, and a dishwasher. It made ensuring my Vegan husband had food on our trip as we’ve yet to stay at any Hilton property with vegan options for breakfast. The second reason I chose this location was because they had lovely photos of an outdoor pool. So, I packed my new bathing suit and SPF 100 with the expectation that we would be spending some quality time in the pool and soaking up some vitamin D. Upon arrival, we were given the choice of any floor in the building. I’m assuming they weren’t really busy. We were informed of breakfast times and that was it. Imagine my utter disappointment and extreme frustration to find out the next day that the pool was closed indefinitely. It was 108° F (42° C) and we couldn’t use the pool. There should have been a notice that the pool wasn’t open at the time of booking. I would have made a different choice, but I’m sure that is why it’s still being advertised as an amenity. Let’s talk about breakfast. The space was clean and provided ample space for sitting. The selection of food was sparse. The room was clean and spacious. The bed was meh and the bedding was scratchy. The pillows were blah. (Feather pillows are awful and unsupportive. I woke with a sore neck and welts on my face from the feathers.)So far, I’m not a happy Hilton customer.

Hotel staff was great. The AC unit in my room gave off a funky smell so that was not good. Breakfast offered was a disappointment based on the hilton brand. The sausage patties was like rubber and didn't even taste real. Coffee tasted like it was made at 6am and was cold

Property clean , nice different breakfast everyday

Love the room and the breakfast area. The property cleanness and quality. Great stay!

The staff was friendly, professional, and helpful. The room was clean and extremely comfortable. The breakfast was great. Really enjoyed our stay.