Holiday Inn Express & Suites Goodlettsville N - Nashville by IHG

I reserved a suite room and when I checked in I was informed that no more suites were available and that I would be put in a regular room. This sleeping arrangement was not going to work for the group I was traveling with, we were counting on having two beds and a pull out couch. The staff was unhelpful in trying to find a solution. They did not offer any alternatives, in fact I had to ask whether they could provide a roll away cot, a second room I could reserve, etc. The staff did not offer up these options or even explain that they were not available. They didn't even apologize for the inconvenience, just a flat out "No we do not have the room you reserved." We were traveling with a sports group and I heard similar stories about room types not available from several other hotel guests. Beyond this, the AC units in the room were TERRIBLE. There was no way to control the fan and every time the AC kicked on, it sounded like a jet engine taking off. It was impossible to sleep with the unit cycling on and off, so eventually we turned the entire thing off overnight. And then after ours was off, I could hear the unit next door cycling on and off. Two very bad nights of sleep, breakfast staff was under-prepared even though they knew the hotel was fully booked.

We were greeted by friendly staff. Hotel was clean. Our room was clean. The free breakfast was hot and delicious. Great for traveling with family.

Staff was welcoming and very helpful. The beds were comfy and clean. Our trip required a pull out mattress and the mattress was yellow and very old, not comfortable. The television did not work. When we told staff they did offer us a new room but told us that many of the rooms TVs did not work. Pool was clean and warm, kids had a great time swimming. There was no hot breakfast due to oven not working, fruit that was available was bruised and old looking. The coffee tasted like the machine had not been cleaned in a long time.

Everything was good. My only complaint is that there are NO vent fans in the bathrooms. No way to vent smells and using sprays will set off their smoke alarms.

Great breakfast Excellent pool