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Tru by Hilton Garland Richardson

US$ 95

/ noite

Média para outubro

Tru by Hilton Garland Richardson - Image 1

Tru by Hilton Garland Richardson - Quarto

Tru by Hilton Garland Richardson - Quarto

Tru by Hilton Garland Richardson - Recepção

Tru by Hilton Garland Richardson - Piscina

Preços para Tru by Hilton Garland Richardson

Selecione datas para ver preços e disponibilidade

US$ 95

/ noite

Média para outubro

Média de preços por mês

Em Tru by Hilton Garland Richardson, a diária custa em média US$ 91 no mês mais barato (abril) e US$ 110 no mês mais caro (junho), com base nos últimos 12 meses.

Preço médio da diária em Tru by Hilton Garland Richardson por mês, últimos 12 meses (USD)
Mês	Preço médio
janeiro	US$ 93
fevereiro	US$ 105
março	US$ 93
abril	US$ 91
maio	US$ 94
junho	US$ 110
julho	US$ 98
agosto	US$ 101
setembro	US$ 98
outubro	US$ 95
novembro	US$ 97
dezembro	US$ 94

Mais caro: junho (aprox. US$ 110)

Mais barato: abril (aprox. US$ 91)

Sobre esta propriedade

Não perca as atividades de recreação, como uma piscina interna e uma academia aberta 24 horas. Este hotel oferece comodidades como Wi-Fi de cortesia, loja de presentes/banca de jornal e salão de banquetes.

Comodidades

Não perca as atividades de recreação, como uma piscina interna e uma academia aberta 24 horas. Este hotel oferece comodidades como Wi-Fi de cortesia, loja de presentes/banca de jornal e salão de banquetes.

Comodidades

As comodidades presentes incluem acesso grátis à internet com fio, um business center e balcão de recepção 24 horas. Estacionamento grátis sem manobrista está disponível no local.

Jantar

Tru by Hilton Garland Richardson conta com uma lanchonete/delicatessen onde os hóspedes pode saborear uma refeição. Buffet de café da manhã grátis é servido durante a semana, entre 6h e 9h, e nos fins de semana, entre 7h e 10h.

Quartos

Sinta-se em casa em um de nossos 91 quartos com geladeiras e TVs LCD. A propriedade oferece acesso à internet com e sem fio de cortesia para navegar na web e TVs com canais a cabo para a sua diversão. Banheiro privativo com chuveiros apresenta produtos de toalete de cortesia e secadores de cabelo. As comodidades incluem escrivaninhas e ferros/tábuas de passar roupa, além de telefones com chamadas locais grátis.

Localização

Com ótima localização no coração de Garland, Tru by Hilton Garland Richardson está a 10 minutos de carro de Firewheel Golf Park e de Lake Ray Hubbard. Este hotel fica a 12,3 km de Richland College e a 12,4 km de University of Texas at Dallas.

Lugares próximos

Curtis Culwell Center(0.2 milhas)
Hawaiian Falls Garland(1.2 milhas)
Firewheel Town Center Mall(2 milhas)
Firewheel Golf Park(2.4 milhas)
Breckinridge Park(2.9 milhas)
Indian Meadow Trail(4.4 milhas)
Patty Granville Arts Center(4.6 milhas)
Pecan Hollow Golf Course(4.7 milhas)
Plaza Theatre(5.2 milhas)
Bowlero Garland(6 milhas)
Los Rios Golf Club(6 milhas)
Eisemann Center for the Performing Arts(6 milhas)
Lake Ray Hubbard(6.2 milhas)
CityLine(6.3 milhas)
Oak Point Park & Nature Preserve(6.3 milhas)
Aeroporto Love Field (DAL)(29.1 milhas)
Aeroporto Internacional de Dallas-Fort Worth (DFW)(21.9 milhas)
Aeroporto Internacional de Dallas-Fort Worth (DFW)(38.7 milhas)

Elevador
Centro de negócios
Cofre
Bilhar
Espaço para exercício físico
Armazenamento de bagagem

Localização

5055 N President George Bush Hwy, Garland, Texas, Estados Unidos

Curtis Culwell Center (0.2 milhas)

Hawaiian Falls Garland (1.2 milhas)

Firewheel Town Center Mall (2 milhas)

Firewheel Golf Park (2.4 milhas)

Breckinridge Park (2.9 milhas)

Indian Meadow Trail (4.4 milhas)

Mais informações sobre a localização

Opções de quarto

10

Quarto, 1 cama King

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

231 ft²

Ar condicionado

Aquecimento

Wi-Fi (gratuito)

8

Quarto, 2 camas Queen

Detalhes do quarto

2 Camas De Casal Grandes

Acomoda 4

Ar condicionado

Aquecimento

Wi-Fi (gratuito)

9

Quarto, 2 camas Queen, acessível (Hearing)

Detalhes do quarto

2 Camas De Casal Grandes

Acomoda 4

399 ft²

Ar condicionado

Aquecimento

Wi-Fi (gratuito)

10

Quarto, 1 cama King, acessível (Hearing)

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

231 ft²

Ar condicionado

Aquecimento

Wi-Fi (gratuito)

Avaliações dos hóspedes sobre Tru by Hilton Garland Richardson

8.6

Fabuloso

Com base em 1.005 avaliações verificadas

Opinião dos hóspedes

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Em meio a avaliações mistas do Tru by Hilton Garland Richardson, os viajantes destacam consistentemente espaços limpos e com uma sensação moderna, além de equipes de recepção amigáveis, juntamente com frustrações frequentes com a confiabilidade das instalações, especialmente a piscina interna e a hidromassagem, além de problemas ocasionais de manutenção nos quartos e ruído.

Comodidades

Limpeza

Quartos

Serviço

Localização

Jantar

Isso foi útil?

Opinião dos hóspedes

Em meio a avaliações mistas do Tru by Hilton Garland Richardson, os viajantes destacam consistentemente espaços limpos e com uma sensação moderna, além de equipes de recepção amigáveis, juntamente com frustrações frequentes com a confiabilidade das instalações, especialmente a piscina interna e a hidromassagem, além de problemas ocasionais de manutenção nos quartos e ruído.

A localização é um ponto forte, com fácil acesso a rodovias, restaurantes e lojas, e muitos hóspedes apreciam a política de aceitação de animais de estimação e os jogos animados no lobby. No entanto, relatórios repetidos mencionam o fechamento da piscina pelas autoridades sanitárias, hidromassagens fora de serviço, escassez esporádica de toalhas e quartos que precisam de reparos, além de paredes finas e pressão da água ou desempenho do ar condicionado variáveis. Espere uma estadia conveniente e econômica com simplicidade moderna, mas instalações irregulares.

Comodidades

Limpeza

Quartos

Serviço

Localização

Jantar

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Comodidades

Várias avaliações relatam que a piscina interna está fechada por ordens da vigilância sanitária ou mal conservada, com a hidromassagem e alguns equipamentos de ginástica fora de serviço. Os hóspedes apreciam os jogos no lobby e a estrutura que aceita animais de estimação, mas as máquinas de gelo e o Wi‑Fi podem ser instáveis.

Avaliações dos hóspedes relacionadas

8

Jessica

23 de fev. de 2025

·

Hospedou-se por 2 noites

The pool seemed poorly serviced, dirty and had a smell. Getting clean towels was a hassle. Breakfast and service was good. Everyone was polite

The pool seemed poorly serviced, dirty and had a smell. Getting clean towels was a hassle. Breakfast and service was good. Everyone was polite

4

LaShae

26 de ago. de 2024

·

Hospedou-se por 2 noites

Every year for the past 3 years I stay here when visiting my family. This is my bad experience. Upon arrival water pressure was very very low could barely wash hands, toilet was broken and kept breaking after every 3rd use figured out how to fix in the back. Management did fix it the first time immediately when reported. The hot tub was just as cold as the regular pool which is another reason I usually book here. Ice machine had no ice every time I tried to use it. The pool table had all broken pool sticks. Pancake maker kept breaking. Just overall wasn’t the usual great stay I’m used to experiencing. Hopefully next time will be better.

Every year for the past 3 years I stay here when visiting my family. This is my bad experience. Upon arrival water pressure was very very low could barely wash hands, toilet was broken and kept breaking after every 3rd use figured out how to fix in the back. Management did fix it the first time immediately when reported. The hot tub was just as cold as the regular pool which is another reason I usually book here. Ice machine had no ice every time I tried to use it. The pool table had all broken pool sticks. Pancake maker kept breaking. Just overall wasn’t the usual great stay I’m used to experiencing. Hopefully next time will be better.

6

Crystal

26 de dez. de 2025

·

Hospedou-se por 2 noites

The hotel was nice, the staff was good and the breakfast was delicious. BUT.....the ONLY reason I booked this specific hotel was for the indoor pool and hot tub. Upon arriving I was told the pool had been closed by the health department almost a month prior. I was disappointed that they did not update the website (or send an email/text) to disclose this. I had promised a pool to my 5 year old granddaughter and despite indicating one would be available, we were both let down. I understand things happen, but had I been advised, I would have stayed at a different location. I want to add, this trip was part of her Christmas gift, so the whole trip was planned around her. Sad eyes, complete with tears, because she couldn't swim doesn't matter to them, but it mattered a lot to me.

The hotel was nice, the staff was good and the breakfast was delicious. BUT.....the ONLY reason I booked this specific hotel was for the indoor pool and hot tub. Upon arriving I was told the pool had been closed by the health department almost a month prior. I was disappointed that they did not update the website (or send an email/text) to disclose this. I had promised a pool to my 5 year old granddaughter and despite indicating one would be available, we were both let down. I understand things happen, but had I been advised, I would have stayed at a different location. I want to add, this trip was part of her Christmas gift, so the whole trip was planned around her. Sad eyes, complete with tears, because she couldn't swim doesn't matter to them, but it mattered a lot to me.

2

Alicia

30 de dez. de 2025

·

Hospedou-se por 2 noites

We had to move rooms 3 times because of showers not working! Then the whole reason we booked this hotel was because theu had an indoor pool. Well we get there and the indoor pool was closed by the health department! Also, the rooms have no microwave or coffee pot, you have to go to the lobby. And the breakfast was not great at all.

We had to move rooms 3 times because of showers not working! Then the whole reason we booked this hotel was because theu had an indoor pool. Well we get there and the indoor pool was closed by the health department! Also, the rooms have no microwave or coffee pot, you have to go to the lobby. And the breakfast was not great at all.

10

Brittany

26 de mai. de 2024

·

Hospedou-se por 2 noites

I liked the opportunity that breakfast was available and it was enough to go around. It was really clean inside and out. The only thing I did not like was the excessive amount of chlorine used in the pool area being that it was an indoor pool and had no ventilation it was hard to breathe after being in there for about 15 minutes but other than that everything else was Excellent‼️

I liked the opportunity that breakfast was available and it was enough to go around. It was really clean inside and out. The only thing I did not like was the excessive amount of chlorine used in the pool area being that it was an indoor pool and had no ventilation it was hard to breathe after being in there for about 15 minutes but other than that everything else was Excellent‼️

8

Ernest

1 de ago. de 2024

·

Hospedou-se por 1 noite

It was a peaceful, quit stay, but they have one ice machine that was down for the whole stay and the whirlpool kept going in and out.

It was a peaceful, quit stay, but they have one ice machine that was down for the whole stay and the whirlpool kept going in and out.

2

Angelia

14 de dez. de 2025

·

Hospedou-se por 1 noite

Health dept had the indoor pool shut down and noone even bothered to tell us, thats the only reason we booked a room there for my daughters 10th birthday so they ruined her birthday!! Mold in the bathroom along with hair in the shower, tv would not work.

Health dept had the indoor pool shut down and noone even bothered to tell us, thats the only reason we booked a room there for my daughters 10th birthday so they ruined her birthday!! Mold in the bathroom along with hair in the shower, tv would not work.

6

Gregory

9 de jun. de 2025

·

Hospedou-se por 2 noites

The bed was extremely hard. The window curtain wasn't functioning....stuck down. Our door did not lock automatically. You had to pull it shut to click. It does have a decent indoor pool. Hot tub wasn't functioning.

The bed was extremely hard. The window curtain wasn't functioning....stuck down. Our door did not lock automatically. You had to pull it shut to click. It does have a decent indoor pool. Hot tub wasn't functioning.

2

Jerry

14 de jun. de 2025

·

Hospedou-se por 3 noites

Check in was terrible and took over an hour. The hotel had increased the rate of one of my two rooms and spent an hour arguing with me and another half hour yelling at hotels.com over the phone. The pool was soiled and the hot tub was shut down. The gym was a joke with broken and missing equipment. Never again!!

Check in was terrible and took over an hour. The hotel had increased the rate of one of my two rooms and spent an hour arguing with me and another half hour yelling at hotels.com over the phone. The pool was soiled and the hot tub was shut down. The gym was a joke with broken and missing equipment. Never again!!

2

ida

29 de dez. de 2025

·

Hospedou-se por 1 noite

amenities. stated had indoor pool but it was closed by the health department. the whole reason we booked there

amenities. stated had indoor pool but it was closed by the health department. the whole reason we booked there

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Limpeza

O feedback sobre a limpeza é misto: muitos descrevem os quartos e as áreas comuns como muito limpos, enquanto outros citam odores, mofo ou pelos nos banheiros, e pragas ocasionais ou roupas de cama sujas.

Avaliações dos hóspedes relacionadas

10

Courtney

26 de set. de 2025

·

Hospedou-se por 1 noite

Clean rooms, helpful staff, and in a safe area.

Clean rooms, helpful staff, and in a safe area.

2

Deen

11 de jul. de 2025

·

Hospedou-se por 3 noites

Bad experience staying here. Will never book again. 1.) AC was broken and was extremely loud, waking me up at multiple times over the course of the night. 2.) When I arrived the battery on my door was dead, so I couldn't leave my room as I pleased until the following morning when there was a tech available to fix it. 3.) Water pressure was extremely low and almost impossible to use sinks and shower. 4.) Walls are paper thin and there is no noise control. I could hear full conversations from other rooms on both sides. There was banging all night and loud TV's. 5.) Housekeeping banging on the door way too early in the morning. 6.) I was laying in bed on my last night, I shut my eyes for a little, when I re-opened them I saw one of the biggest roaches Ive ever seen in my life staring at me on the wall. 7.)The hallways smell like wet dog and mold, there needs to be some kind of air freshening. 8.) No complimentary bottled waters in the room. But if you go down to the lobby they are selling tiny water bottles for $7. For seven dollars!!!!!!!

Bad experience staying here. Will never book again. 1.) AC was broken and was extremely loud, waking me up at multiple times over the course of the night. 2.) When I arrived the battery on my door was dead, so I couldn't leave my room as I pleased until the following morning when there was a tech available to fix it. 3.) Water pressure was extremely low and almost impossible to use sinks and shower. 4.) Walls are paper thin and there is no noise control. I could hear full conversations from other rooms on both sides. There was banging all night and loud TV's. 5.) Housekeeping banging on the door way too early in the morning. 6.) I was laying in bed on my last night, I shut my eyes for a little, when I re-opened them I saw one of the biggest roaches Ive ever seen in my life staring at me on the wall. 7.)The hallways smell like wet dog and mold, there needs to be some kind of air freshening. 8.) No complimentary bottled waters in the room. But if you go down to the lobby they are selling tiny water bottles for $7. For seven dollars!!!!!!!

2

Warren

7 de fev. de 2024

·

Hospedou-se por 1 noite

Filthy

Filthy

6

Bronwynne

7 de ago. de 2025

·

Hospedou-se por 3 noites

Everything was great except the hallway my room was on stunk from pet urin all 4 days I was there.

Everything was great except the hallway my room was on stunk from pet urin all 4 days I was there.

2

Angelia

14 de dez. de 2025

·

Hospedou-se por 1 noite

Health dept had the indoor pool shut down and noone even bothered to tell us, thats the only reason we booked a room there for my daughters 10th birthday so they ruined her birthday!! Mold in the bathroom along with hair in the shower, tv would not work.

Health dept had the indoor pool shut down and noone even bothered to tell us, thats the only reason we booked a room there for my daughters 10th birthday so they ruined her birthday!! Mold in the bathroom along with hair in the shower, tv would not work.

10

Rana

27 de dez. de 2025

·

Hospedou-se por 2 noites

room was spotless. Hotel ran out of towels. Needed 2 extra blanket and they only had one. Not exactly impressed

room was spotless. Hotel ran out of towels. Needed 2 extra blanket and they only had one. Not exactly impressed

10

Darius

25 de out. de 2025

·

Hospedou-se por 1 noite

Rooms were clean!

Rooms were clean!

10

Jacob

9 de ago. de 2025

·

Hospedou-se por 1 noite

Very clean.

Very clean.

2

Jasmine

2 de out. de 2024

·

Hospedou-se por 2 noites

This hotel is the worst ive ever experienced! The staff is rude and unhelpful. Theres bugs in the room and the staff could not care less. We changed rooms because there were multiple bugs in the room. We found a baby cockroach in our bed in the second room. and when we called front desk she said we could switch room's again. We told her we already switched rooms and would just like fresh sheets and pillows. She said she didnt have access to the maintenance closet and all the staff had gone home after 5. Though we didnt feel comfortable sleeping in that room. We packed our stuff, went down stairs and asked about another room only to be told theyre booked anyway. At that point i just wanted a refund and find another hotel. Hyatt next door was way cleaner, more professional, and around the same price.

This hotel is the worst ive ever experienced! The staff is rude and unhelpful. Theres bugs in the room and the staff could not care less. We changed rooms because there were multiple bugs in the room. We found a baby cockroach in our bed in the second room. and when we called front desk she said we could switch room's again. We told her we already switched rooms and would just like fresh sheets and pillows. She said she didnt have access to the maintenance closet and all the staff had gone home after 5. Though we didnt feel comfortable sleeping in that room. We packed our stuff, went down stairs and asked about another room only to be told theyre booked anyway. At that point i just wanted a refund and find another hotel. Hyatt next door was way cleaner, more professional, and around the same price.

10

Crisanto

24 de set. de 2025

·

Hospedou-se por 2 noites

the hotel is pretty new and clean and you can see them cleaning all the time. Also pet friendly, as you walk through the door they have water bowls for dogs. I appreciate the room was minimal carpet and clean because we took our small dog with us. The area is new and upscale and all the new restaurants are there across George Bush Hwy. Also close is Firewheel town center which has a cinema, shopping and more dining. Will come back again to this hotel.

the hotel is pretty new and clean and you can see them cleaning all the time. Also pet friendly, as you walk through the door they have water bowls for dogs. I appreciate the room was minimal carpet and clean because we took our small dog with us. The area is new and upscale and all the new restaurants are there across George Bush Hwy. Also close is Firewheel town center which has a cinema, shopping and more dining. Will come back again to this hotel.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Quartos

Os quartos são minimalistas e frequentemente pequenos, com problemas recorrentes de manutenção (ar condicionado, persianas, chuveiros, azulejos soltos) e paredes finas que permitem a passagem de ruídos; alguns observam a ausência de cafeteira ou micro-ondas no quarto e desempenho irregular da TV/Wi‑Fi.

Avaliações dos hóspedes relacionadas

6

Charlotte

12 de nov. de 2024

·

Hospedou-se por 5 noites

I felt the room was small.

I felt the room was small.

8

Madisen

6 de nov. de 2023

·

Hospedou-se por 1 noite

the rooms are very small and squished together if you book a 2bed. Booked a room for 4 people and we were basically stepping on each other and beds are not made for anyone who is over 6 feet tall. Clean hotel and nice staff though!

the rooms are very small and squished together if you book a 2bed. Booked a room for 4 people and we were basically stepping on each other and beds are not made for anyone who is over 6 feet tall. Clean hotel and nice staff though!

8

Karen

4 de abr. de 2025

·

Hospedou-se por 3 noites

Everything was 4 stars except NO microwave in the room and the refrigerator hardly worked.

Everything was 4 stars except NO microwave in the room and the refrigerator hardly worked.

10

SAMSON C

27 de nov. de 2023

·

Hospedou-se por 1 noite

Bathroom door made terrible sqiking sound. We could hear noises fron neighbour and corridors.

Bathroom door made terrible sqiking sound. We could hear noises fron neighbour and corridors.

4

james

18 de mai. de 2025

·

Hospedou-se por 1 noite

Property facilities in poor conditions. Room was very small, no ice machines on your floor. Low water pressure. Will not ever use them again.

Property facilities in poor conditions. Room was very small, no ice machines on your floor. Low water pressure. Will not ever use them again.

6

Amognh A

9 de mai. de 2024

·

Hospedou-se por 4 noites

It's OK but small room no.coffee brewer in tge room

It's OK but small room no.coffee brewer in tge room

6

Kenneth

4 de ago. de 2025

·

Hospedou-se por 4 noites

The room temp wouldn’t stay below 73°. There was a gap about 1/8th to 1/4 of an inch where see daylight on the AC unit itself. The shower water temp was either cold or scalding and was hard to get a good temp for a shower. The tile work needs a lot of grout work as there were pretty good gaps in between each tile. The room overall looks ok but was clearly some water and ceiling damage that they just painted over.

The room temp wouldn’t stay below 73°. There was a gap about 1/8th to 1/4 of an inch where see daylight on the AC unit itself. The shower water temp was either cold or scalding and was hard to get a good temp for a shower. The tile work needs a lot of grout work as there were pretty good gaps in between each tile. The room overall looks ok but was clearly some water and ceiling damage that they just painted over.

8

Steven

3 de jun. de 2024

·

Hospedou-se por 1 noite

No coffee in the rooms. No ice machine near the rooms AC made a noise during the night and woke us up

No coffee in the rooms. No ice machine near the rooms AC made a noise during the night and woke us up

6

Scott

15 de abr. de 2024

·

Hospedou-se por 1 noite

The hotel is extremely noise. Cheap thin walls and ceilings you can hear every noise. No carpeting on floors so we could hear loud clomping around above my room; not guest’s fault. If you are a kid or like sugary food breakfast ok but other food except the apple and coffee were terrible and they were out of many items(I got there at 9 it closed at 10). Probably wouldn’t stay at a TRU again

The hotel is extremely noise. Cheap thin walls and ceilings you can hear every noise. No carpeting on floors so we could hear loud clomping around above my room; not guest’s fault. If you are a kid or like sugary food breakfast ok but other food except the apple and coffee were terrible and they were out of many items(I got there at 9 it closed at 10). Probably wouldn’t stay at a TRU again

6

Darryl

23 de set. de 2025

·

Hospedou-se por 1 noite

Desk clerk absent when I arrived. Waited 5+ minutes. Clerk so quiet I clouldn't hear them. Room small. AC great. Bed comfortable. TV didn't receive half the stations, and small number it did were pixelated. Couldn't log in to wifi without extended registration. Had to leave the room to get water. Motel 6 would have been cheaper and likely better.

Desk clerk absent when I arrived. Waited 5+ minutes. Clerk so quiet I clouldn't hear them. Room small. AC great. Bed comfortable. TV didn't receive half the stations, and small number it did were pixelated. Couldn't log in to wifi without extended registration. Had to leave the room to get water. Motel 6 would have been cheaper and likely better.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Serviço

A equipe frequentemente recebe elogios pela simpatia e prestatividade, mas várias avaliações citam interações rudes, check-ins longos ou problemáticos, overbooking e resposta inconsistente.

Avaliações dos hóspedes relacionadas

8

Rodora

18 de out. de 2025

·

Hospedou-se por 1 noite

Front staff was great. Our only issue was the hotel ran out of clean towels for the next day. Overall awesome place and convenient location.

Front staff was great. Our only issue was the hotel ran out of clean towels for the next day. Overall awesome place and convenient location.

6

lacy

21 de dez. de 2024

·

Hospedou-se por 1 noite

Front desk was rude and not professional

Front desk was rude and not professional

2

ZONIA

18 de nov. de 2024

·

Hospedou-se por 2 noites

We had a terrible experience with the front counter lady name Alicia. We had made reservations to our church's guests. There was some mixed up with their rooms. When my guest tried to explained, she didn't allow them to explained and kicked them out of the hotel, even when there was a night that we had paid extra. Terrible experience.

We had a terrible experience with the front counter lady name Alicia. We had made reservations to our church's guests. There was some mixed up with their rooms. When my guest tried to explained, she didn't allow them to explained and kicked them out of the hotel, even when there was a night that we had paid extra. Terrible experience.

2

Jennen

1 de out. de 2024

·

Hospedou-se por 2 noites

I showed up for my reservation on September 27, 2024 and was told my room was canceled by hotel.com.hotel.com did not call to tell me that my room was canceled nor did the hotel call to tell me that my room was canceled. Even though I booked through Hotels.com, I fail as a business. I am your customer still at the end of the day and you all should have called to let me know that my reservation was canceled. Because now I will probably never use Hotels.com again, but then your facilities won’t come up in mind because you know I think you don’t care for your customers. But then the young lady and the manager was not friendly delivering the news like I was bugging them so you guys can brush up on your Customer Service skills as well. I will say that the facility was clean looked very nice. However, the Customer Service will probably not allow me to come to your facilities again.

I showed up for my reservation on September 27, 2024 and was told my room was canceled by hotel.com.hotel.com did not call to tell me that my room was canceled nor did the hotel call to tell me that my room was canceled. Even though I booked through Hotels.com, I fail as a business. I am your customer still at the end of the day and you all should have called to let me know that my reservation was canceled. Because now I will probably never use Hotels.com again, but then your facilities won’t come up in mind because you know I think you don’t care for your customers. But then the young lady and the manager was not friendly delivering the news like I was bugging them so you guys can brush up on your Customer Service skills as well. I will say that the facility was clean looked very nice. However, the Customer Service will probably not allow me to come to your facilities again.

10

Janice

21 de jan. de 2025

·

Hospedou-se por 1 noite

The staff at check-in was so nice. She explained all of the amenities and made sure that we had everything that we needed.

The staff at check-in was so nice. She explained all of the amenities and made sure that we had everything that we needed.

10

Janie

5 de jun. de 2024

·

Hospedou-se por 2 noites

Awesomeness staff Very helpful Willing to help

Awesomeness staff Very helpful Willing to help

2

Jerry

14 de jun. de 2025

·

Hospedou-se por 3 noites

Check in was terrible and took over an hour. The hotel had increased the rate of one of my two rooms and spent an hour arguing with me and another half hour yelling at hotels.com over the phone. The pool was soiled and the hot tub was shut down. The gym was a joke with broken and missing equipment. Never again!!

Check in was terrible and took over an hour. The hotel had increased the rate of one of my two rooms and spent an hour arguing with me and another half hour yelling at hotels.com over the phone. The pool was soiled and the hot tub was shut down. The gym was a joke with broken and missing equipment. Never again!!

10

Ashly

9 de out. de 2025

·

Hospedou-se por 2 noites

Every thing was great. Staff friendly and very helpful

Every thing was great. Staff friendly and very helpful

2

Fernando

5 de jan. de 2023

·

Hospedou-se por 1 noite

When we got there, the first the front desk person said was “oh you didn’t see my message?” very sarcastically and almost like he was looking forward to giving me the bad news. He emailed me instead of calling me about 3 hours before we arrived. Apparently, our Two beds were given away and all we were offered was a king. While my friend and I discussed what to do, the front desk got mad and yelled at us and said “HOW ABOUT WE JUST CANCEL THE ROOM ALTOGETHER AND YOU GUYS CAN TRY YOUR LUCK SOMEWHERE ELSE?” It was 11 pm, we had been driving all day from Corpus Christi (9 hours) , so of course we didn’t want try somewhere else. I felt like we were being cornered and forced to take it. My friend and I are big guys, so sleeping on one bed was definitely going to be uncomfortable. We asked if we would get the difference back between a twin and the king and the guy said no. It was very frustrating because it felt like he was trying to shoo us away. I came back down stairs to ask for 3 pillows, because we decided we were too big to fit on one bed and one of us would sleep on the floor. The guy replied with “do you really need more pillows?” rudely while he looked me up and down. Turns out we were the last people he talked to before his shift ended. Overall, this was by far the worst experience I’ve ever had at any hotel.

When we got there, the first the front desk person said was “oh you didn’t see my message?” very sarcastically and almost like he was looking forward to giving me the bad news. He emailed me instead of calling me about 3 hours before we arrived. Apparently, our Two beds were given away and all we were offered was a king. While my friend and I discussed what to do, the front desk got mad and yelled at us and said “HOW ABOUT WE JUST CANCEL THE ROOM ALTOGETHER AND YOU GUYS CAN TRY YOUR LUCK SOMEWHERE ELSE?” It was 11 pm, we had been driving all day from Corpus Christi (9 hours) , so of course we didn’t want try somewhere else. I felt like we were being cornered and forced to take it. My friend and I are big guys, so sleeping on one bed was definitely going to be uncomfortable. We asked if we would get the difference back between a twin and the king and the guy said no. It was very frustrating because it felt like he was trying to shoo us away. I came back down stairs to ask for 3 pillows, because we decided we were too big to fit on one bed and one of us would sleep on the floor. The guy replied with “do you really need more pillows?” rudely while he looked me up and down. Turns out we were the last people he talked to before his shift ended. Overall, this was by far the worst experience I’ve ever had at any hotel.

10

Judith

28 de ago. de 2025

·

Hospedou-se por 3 noites

Will definitely stay again when traveling that way!!! Staff was amazing!!

Will definitely stay again when traveling that way!!! Staff was amazing!!

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Localização

Localização conveniente, perto de rodovias principais, restaurantes, lojas e locais de eventos; vários hóspedes também mencionam se sentir seguros.

Avaliações dos hóspedes relacionadas

8

Rodora

18 de out. de 2025

·

Hospedou-se por 1 noite

Front staff was great. Our only issue was the hotel ran out of clean towels for the next day. Overall awesome place and convenient location.

Front staff was great. Our only issue was the hotel ran out of clean towels for the next day. Overall awesome place and convenient location.

8

Tianna

30 de out. de 2024

·

Hospedou-se por 2 noites

I stayed here while i visited the area for work. It was conveniently off the highway and buy plenty of dining options within a very short commute, if not walkable. There were a few very minor maintenance things that I noticed but it did not hinder my experience of this day period enjoyed the property and would recommend to family and friends.

I stayed here while i visited the area for work. It was conveniently off the highway and buy plenty of dining options within a very short commute, if not walkable. There were a few very minor maintenance things that I noticed but it did not hinder my experience of this day period enjoyed the property and would recommend to family and friends.

8

Stephanie

18 de out. de 2024

·

Hospedou-se por 1 noite

I appreciated the proximity to the Curtis Cullwell Center.

I appreciated the proximity to the Curtis Cullwell Center.

10

Courtney

26 de set. de 2025

·

Hospedou-se por 1 noite

Clean rooms, helpful staff, and in a safe area.

Clean rooms, helpful staff, and in a safe area.

10

huong

1 de fev. de 2025

·

Hospedou-se por 2 noites

good location

good location

10

Terri

16 de fev. de 2024

·

Hospedou-se por 2 noites

Restaurants within walking distance. Clean and safe

Restaurants within walking distance. Clean and safe

10

huong

4 de nov. de 2024

·

Hospedou-se por 3 noites

good location

good location

10

Behailu

8 de jul. de 2023

·

Hospedou-se por 3 noites

Everything about the hotel was perfect. Clean, friendly staff, and convenient to pretty much anywhere in Dallas. I love how it’s quiet enough and away from the craziness while it’s close enough not to be annoying.

Everything about the hotel was perfect. Clean, friendly staff, and convenient to pretty much anywhere in Dallas. I love how it’s quiet enough and away from the craziness while it’s close enough not to be annoying.

10

EMILY

4 de jul. de 2025

·

Hospedou-se por 2 noites

The hotel was very clean, the beds were comfortable. It was easy to find and very conveniently located for what I needed. Check in was a breeze, the clerk was very friendly. Theres a couple of boards by the elevators with recommendations on restaurants, things to do, when to avoid traffic, which i thought was pretty awesome.

The hotel was very clean, the beds were comfortable. It was easy to find and very conveniently located for what I needed. Check in was a breeze, the clerk was very friendly. Theres a couple of boards by the elevators with recommendations on restaurants, things to do, when to avoid traffic, which i thought was pretty awesome.

10

Crisanto

24 de set. de 2025

·

Hospedou-se por 2 noites

the hotel is pretty new and clean and you can see them cleaning all the time. Also pet friendly, as you walk through the door they have water bowls for dogs. I appreciate the room was minimal carpet and clean because we took our small dog with us. The area is new and upscale and all the new restaurants are there across George Bush Hwy. Also close is Firewheel town center which has a cinema, shopping and more dining. Will come back again to this hotel.

the hotel is pretty new and clean and you can see them cleaning all the time. Also pet friendly, as you walk through the door they have water bowls for dogs. I appreciate the room was minimal carpet and clean because we took our small dog with us. The area is new and upscale and all the new restaurants are there across George Bush Hwy. Also close is Firewheel town center which has a cinema, shopping and more dining. Will come back again to this hotel.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Jantar

O feedback sobre o café da manhã é inconsistente: muitos apreciaram as opções gratuitas, enquanto outros acharam os itens frios ou limitados e notaram máquinas quebradas e problemas ocasionais com o café.

Avaliações dos hóspedes relacionadas

10

Tonia

11 de dez. de 2023

·

Hospedou-se por 3 noites

Excellent service. Clean, modern room with everything working properly. Great options at the breakfast bar. Next time we travel we will definitely find another Tru by Hilton!

Excellent service. Clean, modern room with everything working properly. Great options at the breakfast bar. Next time we travel we will definitely find another Tru by Hilton!

10

Rebecca

23 de jun. de 2025

·

Hospedou-se por 2 noites

Clean, good breakfast, friendly staff, comfortable rooms

Clean, good breakfast, friendly staff, comfortable rooms

10

Carolyn

10 de mai. de 2025

·

Hospedou-se por 1 noite

Loved my stay as usual. Breakfast is horrible, but there are other options. Will use again when in town!

Loved my stay as usual. Breakfast is horrible, but there are other options. Will use again when in town!

4

Charles

16 de jan. de 2023

·

Hospedou-se por 19.372 noites

Location was a positive. negatives include running toilet, loose carpet in the hall, ran out of soap, breakfast facilities had appliances "out of order" and no caffeine coffee available(not even bags), Had no in room coffee.

Location was a positive. negatives include running toilet, loose carpet in the hall, ran out of soap, breakfast facilities had appliances "out of order" and no caffeine coffee available(not even bags), Had no in room coffee.

6

Tonya

23 de nov. de 2023

·

Hospedou-se por 3 noites

This hotel advertises having "streaming tv" but it never worked. The 1st morning after arriving woke up to no water in the room and had to move at 6am because they had "no maintenance" person at that time. The breakfast is NOT a buffet but just a glorified continental breakfast. Never stayed here before and probably never will again. The staff was at least very friendly.

This hotel advertises having "streaming tv" but it never worked. The 1st morning after arriving woke up to no water in the room and had to move at 6am because they had "no maintenance" person at that time. The breakfast is NOT a buffet but just a glorified continental breakfast. Never stayed here before and probably never will again. The staff was at least very friendly.

6

Karen

13 de fev. de 2023

·

The area of the property was nice. It was close to grocery stores and restaurants. The downside was that the bed mattress was so stiff it caused back pain. I also found what looked like to be blood stains on the covers of my bed!!! It was disgusting. And kids were running up and down the halls all night and slamming their doors. No parents in sight supervising their children. Their breakfast was COLD and really old tasting.

The area of the property was nice. It was close to grocery stores and restaurants. The downside was that the bed mattress was so stiff it caused back pain. I also found what looked like to be blood stains on the covers of my bed!!! It was disgusting. And kids were running up and down the halls all night and slamming their doors. No parents in sight supervising their children. Their breakfast was COLD and really old tasting.

10

Ruth G

11 de jun. de 2025

·

Hospedou-se por 1 noite

There’s a nice, fresh smell when you walk in. Check in was easy as front desk girl was friendly. Love the pool table and other gamea in the lobby! Plenty of places to sit. Breakfast was really good for a free breakfast. Room was clean & love all the xtra charger ports, lights & hooks to hang bags/purses etc on. Bathroom had plenty of lights. Shower is nice & roomy with nice lemony smelling shampoo, conditioner, body wash & lotion in dispensers on hand.Only issue at all was inside shower there’s a foot rest for shaving legs. When you put your foot on it, it’s coming off the wall & while they offered body wash/shampoo etc, there wasn’t enough for 4 ppl for the every other day of housekeeping every other day so no major complaints. Ms. Sabrina @ the front desk is a gem!! My husband hung out in the lobby people watching, letting me sleep late & she was patient & friendly with every customer. Even the rude &/or grumpy folks. We stayed here 3-4 months ago. She was working then & she remembered us from the previous visit, making us feel special & valued. She’s so accommodating & patient with all customers. Please know you have a special employee with Ms. Sabrina!! We’re coming back to Garland several times in the next month & we’ve already reserved a room here for both upcoming stays

There’s a nice, fresh smell when you walk in. Check in was easy as front desk girl was friendly. Love the pool table and other gamea in the lobby! Plenty of places to sit. Breakfast was really good for a free breakfast. Room was clean & love all the xtra charger ports, lights & hooks to hang bags/purses etc on. Bathroom had plenty of lights. Shower is nice & roomy with nice lemony smelling shampoo, conditioner, body wash & lotion in dispensers on hand.Only issue at all was inside shower there’s a foot rest for shaving legs. When you put your foot on it, it’s coming off the wall & while they offered body wash/shampoo etc, there wasn’t enough for 4 ppl for the every other day of housekeeping every other day so no major complaints. Ms. Sabrina @ the front desk is a gem!! My husband hung out in the lobby people watching, letting me sleep late & she was patient & friendly with every customer. Even the rude &/or grumpy folks. We stayed here 3-4 months ago. She was working then & she remembered us from the previous visit, making us feel special & valued. She’s so accommodating & patient with all customers. Please know you have a special employee with Ms. Sabrina!! We’re coming back to Garland several times in the next month & we’ve already reserved a room here for both upcoming stays

10

Jeffrey

18 de out. de 2024

·

Hospedou-se por 3 noites

My wife and I are residents of the Philippines, so our US trip over 3 weeks and 4 cities resulted in many hotels. Tru was the best of all our accomodationsconsidering breakfast selection, room amenities and desk clerk interactions.

My wife and I are residents of the Philippines, so our US trip over 3 weeks and 4 cities resulted in many hotels. Tru was the best of all our accomodationsconsidering breakfast selection, room amenities and desk clerk interactions.

4

Laura

3 de ago. de 2025

·

Hospedou-se por 4 noites

Had good staff, but building and rooms were super run down. Breakfast sucked, pancake machine was broken and they had moldy food! Usually love TRU chains but this one sucked

Had good staff, but building and rooms were super run down. Breakfast sucked, pancake machine was broken and they had moldy food! Usually love TRU chains but this one sucked

10

Sandy

8 de jun. de 2025

·

Hospedou-se por 4 noites

The hotel was great with a wonderful breakfast bar! Lots of great choices and able to stay and eat healthy!

The hotel was great with a wonderful breakfast bar! Lots of great choices and able to stay and eat healthy!

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Resumo gerado por IA com base em avaliações recentes dos hóspedes

10

John

há 4 semanas

·

Hospedou-se por 1 noite

I always stay here when I come to the dallas area. The hotel is very clean and the staff is super nice. Parking is safe and well lighted. The rooms are clean and the beds are very comfortable along with the pillows. Great water pressure in the shower too. Breakfast is pretty good, love the pancak havent used the pool yet so i dont know anything about that. Lobby is really nice. Has a pool table and alot of seating and TV's to watch down there.

I always stay here when I come to the dallas area. The hotel is very clean and the staff is super nice. Parking is safe and well lighted. The rooms are clean and the beds are very comfortable along with the pillows. Great water pressure in the shower too. Breakfast is pretty good, love the pancak havent used the pool yet so i dont know anything about that. Lobby is really nice. Has a pool table and alot of seating and TV's to watch down there.

10

Larry

23 de set. de 2026

·

Hospedou-se por 2 noites

The lady who prepared the early weekend breakfast was very accommodating to us... Even though we had a 7 a.m. tee time, we arrived early to take care of us... thank you..

The lady who prepared the early weekend breakfast was very accommodating to us... Even though we had a 7 a.m. tee time, we arrived early to take care of us... thank you..

8

William

20 de set. de 2026

·

Hospedou-se por 3 noites

It was a nice place but reminds of a college dorm and could be a little better breakfast

It was a nice place but reminds of a college dorm and could be a little better breakfast

8

Arturo

7 de set. de 2026

·

Hospedou-se por 1 noite

Es loquera necesitas, esta en buena zona y seguro

Es loquera necesitas, esta en buena zona y seguro

10

Teresa

19 de ago. de 2026

·

Hospedou-se por 3 noites

Clean! Friendly! Quiet! Plus the location was perfect for my business. Just enough breakfast.

Clean! Friendly! Quiet! Plus the location was perfect for my business. Just enough breakfast.

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Instruções de check-in

Tudo o que você precisa saber para um check-in tranquilo.

Check-in

Checkout

De 15:00 a 00:00

Antes de 11:00

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Políticas adicionais e informações sobre esta propriedade.

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