伍德斯普林威克斯巴勒套房飯店

Elevator buttons broke. Had to use stairs. None of snack or beverage machines worked.

The staff was wonderful customer service was a 10/10 but the actual hotel was dirty. When we got to our floor the smell in the hallway was disgusting. There was a Kitchenette yes, but there were no cabinets and no plates cups silverware! Literally nothing. The sink, bathtub, and walls were all stained. Would never go back.

I think if they are going to allow people to smoke outside of the property it shouldn’t be directly in front of the hotel. WiFi isn’t so good. I was on the second floor and couldn’t keep my window open because of the cigarette smoke out front.

Our stay was O.K. but the people staying at these extended hotels are pretty sketchy. Facility was clean, but very basic. Not even a pot or pan or any utensils.

It was very clean, great parking and surrounded by businesses for food, shopping etc. Great parking.

the halls smelled of pot on our floor..the staff werent not rude but not one word was spoken except telling us our room number . when leaving the elevator on the second floor had no buttons..had to go down the stairs without my luggage , leaving it unattended , to activate the elevator from the first floor. the front area was closed so could not report this to any staff

The free wi-fi is limited to two devices and you must pay more for their premium service. No streaming on basic plan. The refrigerator is nice, but there are no ice trays, nor is there an ice machine in the building. There are signs for an ice machine, but no actual machine. To use the in room kitchen, you must have dishes, pots/pans, flatware and utensils. There is a full sink, but bring your own dish towels and dish detergent. Other than the microwave, there is a two spot induction stove top built into the counter. Plenty of space to hang clothing, but bring your own hangers. There is no available common space. The property appears to house long term residents, who's conversations, arguments, screams and door pounding made our family feel unsafe. Management did not appear to address these behaviors through our two day stay. The desk was closed more than open during our stay. We pre-paid, but they still wanted to copy my driver's license. The first night, we could hear all the flushing and water use from the upper floors, so we kept the bathroom door closed so we could sleep. The heating/cooling unit worked fine, no odors or noisy fans. The beds were comfortable but my wife would have liked another pillow. There were an adequate number of outlets, and the alarm clock had a charging port for a smartphone and a tablet. We feel that the property is geared more towards long term residents, not weekend or short stay travelers, and as such shall not return.

The WoodSpring Suites in Wilkes-Barre is an acceptable place to stay near a wealth of shopping and dining. If planning an extended stay, I don't know if there are more amenities for the unit. For example, although there is a microwave, refrigerator, and a couple of electric burners, there were no utensils and cookware for cooking, no silverware or plates and glasses and not even cups of any kind to drink from. The room's overhead light was sufficient and the bed was comfortable.

Dirty. Cigarette burns all over, especially in the bathroom. Side door to parking lot broken. No security. Guest were smoking pot just outside the main lobby. No coffee available. Two thumbs down.

There was no cleaning service, no ironing board, No security to get to the rooms, The secure door was not functioning unlocked all the time

Staff wasn't at the table or even near the entrance, found the desk concierge talking with people outside the building. Outside smelled like smoke. Inside smelled even worse, yet somehow the lobby was OK. The room smelled even worse. The building looked relatively new yet somehow the cleanliness left it falling like i stepped into a 60 year old bronx apartment building. I suppose this was why the price was so low. I would only consider staying here again with my family if these things were taken care of first otherwise i won't be staying here again.

We actually left at 1130pm and drive 2 hours home. There was a dead roach on the bathroom counter. There were trucks revving their engines all night and my kid couldn’t fall asleep. There were sticky sneaker prints all over the floor. You get what you pay for.

There was cockroaches in our room After finding them could not sleep

The property is infested with cockroaches.

The place needs an update but worst of all the smell was horrendous and everywhere. Couldnt get it out of my nose. Dirty tiolet paper in the lobby, messes everywhere. Just no.

Not even two hours of being in the room there was two cockroaches crawling on the walls. Bed was very springy Heater smelled like burnt hair

It needed to be cleaner.

Really dirty and not expected considering the location

This property is listed as non smoking but it is not ! My room smelled of smoke. It was dirty ! There were cigarette stains/ marks on the bathroom sink and the toilet. Do not stay here!

room very dirty I wood not recomwn

I love that the rooms are like a little efficiency apartment!

Had to call and wait 10 minutes for someone to come to the front desk to check us in. It has metal beds that reminds you of camp. There is wood look flooring which made it loud and could hear people walking. It seemed safe and was in a decent area close to shops and restaurants. It is inexpensive. Lots of cigarette

No one bothered me. I came and went without issue. The sensors in the room turned lights on in the middle of the day which was annoying. They were too bright and I had to get up to turns them off again but with more movement would turn them on again. I've never seen this...

It was quite and relaxing. The beds are so comfortable.

Worth your money, clean and quite

Was okay stay walls are little thin can hear people in next room's bed 🛌 standard ..

a bit noisy next room occupant during this stay

The free wi-fi is limited to two devices and you must pay more for their premium service. No streaming on basic plan. The refrigerator is nice, but there are no ice trays, nor is there an ice machine in the building. There are signs for an ice machine, but no actual machine. To use the in room kitchen, you must have dishes, pots/pans, flatware and utensils. There is a full sink, but bring your own dish towels and dish detergent. Other than the microwave, there is a two spot induction stove top built into the counter. Plenty of space to hang clothing, but bring your own hangers. There is no available common space. The property appears to house long term residents, who's conversations, arguments, screams and door pounding made our family feel unsafe. Management did not appear to address these behaviors through our two day stay. The desk was closed more than open during our stay. We pre-paid, but they still wanted to copy my driver's license. The first night, we could hear all the flushing and water use from the upper floors, so we kept the bathroom door closed so we could sleep. The heating/cooling unit worked fine, no odors or noisy fans. The beds were comfortable but my wife would have liked another pillow. There were an adequate number of outlets, and the alarm clock had a charging port for a smartphone and a tablet. We feel that the property is geared more towards long term residents, not weekend or short stay travelers, and as such shall not return.

The WoodSpring Suites in Wilkes-Barre is an acceptable place to stay near a wealth of shopping and dining. If planning an extended stay, I don't know if there are more amenities for the unit. For example, although there is a microwave, refrigerator, and a couple of electric burners, there were no utensils and cookware for cooking, no silverware or plates and glasses and not even cups of any kind to drink from. The room's overhead light was sufficient and the bed was comfortable.

Very disappointing, it started with a very unfriendly staff member at checkin. Got to our room which was surprisingly tiny for what was considered a suite. The T.V. didn’t work and had to go back to the desk. Asked unfriendly staff member to address the problem. Next surprise, for a suite with a kitchen there were non of the following present: plates, glasses, utensils, toaster, coffee maker…everything that is typically included with a suite. Came to find out later you can get these items at an additional charge. The bed was a glorified cot with 2 pillows and what I can only describe as a hospital quality blanket. You can see this in the picture attached. Attempted to call down to the front desk for additional pillows and no answer, no one was manning the desk to address the request. The walls and floors are extremely thin, as we heard everything going on in the room above us. The next morning after a horrible night sleep, we went to the lobby to get a cup of coffee…since no coffee maker was provided in the room. Came to find that the coffee only had powdered creamer but, no sugar to be offered. I asked a staff member if there was any sugar and the staff member said that it was stolen. At checkout there was still no one manning the desk and the man that was taking out the trash took the key cards. Exhaust all your other options when staying in this area, as I will never stay here again.

No coffee and hardly no one at front desk to talk to

Had to call and wait 10 minutes for someone to come to the front desk to check us in. It has metal beds that reminds you of camp. There is wood look flooring which made it loud and could hear people walking. It seemed safe and was in a decent area close to shops and restaurants. It is inexpensive. Lots of cigarette

Checked in, was given room key, unlocked room door only to find another man asleep in the bed. Super unsafe place. I’ve now been fighting for a refund for 2 days.

The manager (Nicole) was super! Very impressed with her outgoing personality.

The staff was friendly! The young lady that checked us in and out was very helpful and accomodating!

Over all great. however it has been 3 weeks and I still have not got my room deposit back and cannot get anyone to deal with this (yet)

I must admit this hotel was amazing and the staff was great. I was in town for NASCAR weekend and the facility was great. Easy check in the room was great. I’d definitely book again at this location.

When the clerk took a copy of my identification she remarked that i looked much older than the picture on my id. I felt insulted and said so. She said it was a joke then said i was rude and threatened to not let me stay.

Bland! No one was at the front desk anytime we were there. Had to call & wait for service. Only light in room was over head. Very bland.

Very easy check in, nice front desk worker.

It was convenient and a good price.

Good spot

It was very clean, great parking and surrounded by businesses for food, shopping etc. Great parking.

Is clean look New property. Have a lot of facilities around.

The Good:I stayed here for over 2 weeks in January. It’s a nice hotel in a nice quiet area. There are every kinds of stores and restaurants within 3 miles, including a Buffalo Wild Wings=2 minute walk away. The staff is nice. The people staying there are nice. My room had a full size fridge And an electric 2 burner stovetop. Full size microwave above the stove and cabinets. Bathroom was ok. The room was comfortable. The Bad:Floor is all tile. No carpeting. So you could hear every sound from other rooms above you and around you. Roaches. I didn’t really read the reviews before checking in. I read them after I checked in. I saw a few reviews complain about roaches. I was wonder what they were talking about. I hadn’t seen a roach in my first 2 days there. But on my 3rd day, I started seeing about 2 everyday. I was able to kill them, but it became uncomfortable. I had to make sure they weren’t getting into my stuff so that I wasn’t taking any with me when I left. I was on the 2nd floor. The elevator button on the 2nd floor to signal for elevator to come to the 2nd floor was mashed in and broken. So you couldn’t get the elevator on the 2nd floor unless you went down to the 1st and brought it up. I informed the staff about that on the 2nd day, they said it had been like that for a long time.they Couldn’t get the part to fix it. Overall the hotel is not too bad. Otherwise I wouldn’t have stayed for 15 days. But I don’t think I’m ever going back to it again.

Good location

Simple but clean, exactly what we needed. No problems, easy access , convenient to malls and shopping.

Very convenient

The WoodSpring Suites in Wilkes-Barre is an acceptable place to stay near a wealth of shopping and dining. If planning an extended stay, I don't know if there are more amenities for the unit. For example, although there is a microwave, refrigerator, and a couple of electric burners, there were no utensils and cookware for cooking, no silverware or plates and glasses and not even cups of any kind to drink from. The room's overhead light was sufficient and the bed was comfortable.

Was a great time and great location for the concert

No coffee and hardly no one at front desk to talk to

Need coffee available early, there was a machine, no cups or condiments

Very disappointing, it started with a very unfriendly staff member at checkin. Got to our room which was surprisingly tiny for what was considered a suite. The T.V. didn’t work and had to go back to the desk. Asked unfriendly staff member to address the problem. Next surprise, for a suite with a kitchen there were non of the following present: plates, glasses, utensils, toaster, coffee maker…everything that is typically included with a suite. Came to find out later you can get these items at an additional charge. The bed was a glorified cot with 2 pillows and what I can only describe as a hospital quality blanket. You can see this in the picture attached. Attempted to call down to the front desk for additional pillows and no answer, no one was manning the desk to address the request. The walls and floors are extremely thin, as we heard everything going on in the room above us. The next morning after a horrible night sleep, we went to the lobby to get a cup of coffee…since no coffee maker was provided in the room. Came to find that the coffee only had powdered creamer but, no sugar to be offered. I asked a staff member if there was any sugar and the staff member said that it was stolen. At checkout there was still no one manning the desk and the man that was taking out the trash took the key cards. Exhaust all your other options when staying in this area, as I will never stay here again.

Dirty. Cigarette burns all over, especially in the bathroom. Side door to parking lot broken. No security. Guest were smoking pot just outside the main lobby. No coffee available. Two thumbs down.