Palace Inn Westheimer

Clean room, no hangers though and no kitchen

It’s a spacious hotel room, clean, and convenient location with a lot of stores around. Nice rooms and beds for the price. Nice staffs. The rooms were cleaned but one of the rooms had strong clorox smell. No cloth closet and hangers. Overall, I would stay again.

Check in was horrible. I booked a non smoking room and was put right next to smoking rooms. The good thing is that my room was changed after I complained. So kudos for the timely adjustments made.

It’s ok

Despite taking ptepaid reservation on nonrefundable basis because I didnt want room rented out from under me, hotel was closed. Phone message was phone was disconnected. Drive to get there was two hours because hurricane wiped out half street lights. Whole point of renting room in town I live was it was supposed to have power. It didnt. Now Exprdia insists no refund because I changed reservation. I didnt change rezervation. Hotel changed reservation by not being open and available. Big fraud and inconvenience. Expedia should have regularly checked status of operations to notify customers so they are not stranded in 100 degree temperature with cancer, heart conditions, and no power.