Dream Penthouse at Palms Place

Security gave us the absolute worst experience i’ve ever had in a hotel. I’ve stayed at multiple casinos on the strip and even Palms a couple times as well On this listing it says the maximum people allowed is 12. I went downstairs to pick up TWO people. One had a present in their hand. An hour later they assumed a party was going on and had security harass everyone, doing a headcount and making everyone pull out their ID. Never have I ever had this experience at this and other properties. It was demeaning and embarrassing. Everyone was over 21 but they kept hassling me saying 10 is the limit of people allowed in this room and I kept showing them the listing that is says 12. Either way it didn’t matter I only had 9 people over, thank god. If I had more than 10 they would’ve kicked me out even though i’m still under the rules of the booking itself. Even if I had for example 11 people they would’ve kicked me out even though i’m following the rules stated in the booking? I’ve never experienced this at any other hotel and casino. No where in the booking does it say it is within their protocol that they randomly check rooms and harass everyone there. My people had a horrible time it was embarrassing and all left because of the security team at this residence. I followed all rules and still had the worst time because of their staff. They said they do door to door checks all the time, but I went to my neighbors room and they said they didn’t get security at their room at all.

Amazing space! Great Amenities! Very Clean!

I do not recommend staying here. The service was awful, and the suite was extremely dirty upon arrival. The linens were dirty, one of the beds was broken, and the floors and coffee tables had not been cleaned. The decorative pillows were stained, there were leftover cigars on the balcony, and both the indoor and outdoor couches were visibly stained, which made us not even want to sit on the furniture. Not all of the TVs had remotes, and there was no toilet paper in the bathrooms. One of the beds we needed was unusable due to being broken. Customer service was equally disappointing. We were repeatedly told that housekeeping would contact us, but they never did. Instead, housekeeping marked the issues as “resolved” without ever addressing them or following up. When we finally reached the hotel to formally complain and request compensation, they offered us 2% on 1 nights stay when we stayed 5 nights. Overall, this was a terrible experience, and I will never book this hotel again.

I do not recommend this place. There are several things missing or just worn out. I picked this place based on the listing saying 5 people could sleep in 3 different beds. But it is 2 separate rooms that are NOT connected. I even tried to get door wedges to prop the doors open so we wouldn’t have to keep opening the door each time we needed to talk to the kids. We stayed 3 nights and they never brought the wedges. The black out curtains are missing in the 2 bedroom suite and the sun was in the my kids’ faces at 5:20am. The curtains in the one bedroom suite were hard to open and close. And when you close the doors to the hall so both rooms can be left unlocked that door is insanely hard to open and close. Place needs to be maintained a little better.

Our Stay with Stripview Suites was amazing! Balcony access as promised and overall everything was good! Will definitely stay again! :)