The Vermont ApartHotel

Always an ideal place to stay 🙌

The penthouse has much better beds than other rooms here but I still have the same complaint about the coffee. No hotel should ever serve instant coffee. Please just provide a proper nespresso or similar and proper coffee. It’s not that hard but unfortunately most hotels in the UK are like this. INSTANT COFEE SUCKS! Period, full stop.

We have stayed here before and love it as it is a spacious room that provides everything you need within 30 second walk to Quayside. I do have two complaints though. As like our stay here 3 years ago the bed mattresses are old and in need of replacing. They aren’t totally uncomfortable but they are old and upturned at the edges leaving you feel like your being pushed to the centre of the bed constantly. I have never woke up here feeling completely rested. My other complaint which is the same to most hotels in the UK. PLEASE GET RID OF THE INSTANT COFFEE. I wish these hotels would understand, for most people the most important thing to start your day is a good cup of coffee. Please invest in a single cup coffee machine and proper coffee pods. Most guests will thank you for it. All in all this hotel is good and if you’re in. Newcastle for a long stay, the fridge, cooktop, oven and dishwasher are handy and can be a nice break from heating out all the time and you can keep food and prepare snacks for walking out all day. With the exception of the things I listed, this is a good place to stay. Staff are friendly and helpful, Georgia was wonderful and deserves a raise.

Be careful about paying at this property as on a recent stay my Credit Card was charged twice. Furthermore the holding deposit still hasn’t been returned and sat in ‘Pending’ status. Booked a stay early August (3 weeks ago) and whilst the receptionist stated she made a mistake double charging also stated that a refund request was put through to the Head Office. I’ve call 3 times so far and still haven’t had my refund or the holding charge releases. That’s a total of £500 I’m still waiting to be reimbursed !! When I called for the 3rd time and requested HQ’s contact details, I was refused ! This is nothing short of unprofessional and withholding of funds.

Lovely spacious room for a great price ideally located