The Detroit Club

Nice room.

The Detroit Club is a stunning 1920s style hotel, with beautiful decor and furnishings. The spa rooms are spacious, well designed and cleaned to perfection each day. However, the management style and staff really let this hotel down. Breakfast is served in the lounge/bar area and offers a limited choice repeated every day. There is no coffee/tea facilities in the rooms, nor a fridge so guests need to go down to the lounge area on awaking for a coffee. The young gentleman who checked us in was very friendly & helpful, as were the restaurant staff but the lady at reception rarely smiled & made every request for help seem like an intrusion on her time. During our stay the hotel was being painted, outside & inside. No notice was given to guests. The billiards room & cigar lounge were closed as they ripped up the floor. Guests needed to exit & enter the hotel under a ladder over the main door. The staircase was closed & covered in plastic protection - this is the fire exit!! The smell of paint was so strong guests did not want to sit in the bar/lounge & my partner had breathing issues. None of this work was explained before or during our stay, no apology for the inconvenience. The final straw was when we asked for a slightly later check out [noon instead of 11am) and were told its hotel policy to charge $50!! They couldnt even offer an extra 30minutes. Saving/making money here seems to be the priority - not customer satisfaction. Such a shame

Loved everything about the hotel. Mother daughter trip was great and we felt like we were staying in a castle. Didn’t use the bathtub only because it was in the middle of the bedroom rather than in the bathroom. Loved the offer of champagne when we checked in except we were only given about 1/3 of a glass. Lol!

The hotel was absolutely stunning! Our room was amazing! Clean and everything we needed. We arrived on a Saturday afternoon and check in was good but more information could have been given about amenities on site. Breakfast was confusing. It was hard to know which plates were clean and which were dirty. Lots of staff moving furniture and busy but no one really helping the guests on sight.

Amazing room