TopLine Suites - Ice Condos

Fire alarm went off twice and we got stuck in the elevator on my birthday!!

Nice unit, however someone on the floor has an odor problem with dogs and the hallway has the worst smell I have ever encountered in my life. If you leave the door open of the unit only for a few seconds it comes in. The unit is also weirdly rundown considering how new the building is.

Loved the property just wish the hallway didn't smell like dog urine so strongly

Poor communication, some of the blinds were missing so I had no complete privacy in the bedroom from the adjacent building. The elevators are slow, even when there’s no one waiting for them, and the staff at the desk downstairs were helpful either

The location of the apartment was fantastic, but unfortunately, that’s where the positives end. The parking situation was a complete scam. Despite the fact that everyone in the condo complex owns a parking spot, we were charged $30 per day. To make matters worse, there were no available parking spaces, so we had no choice but to pay. The condition of the apartment itself was also below expectations. The sofa was completely broken and unusable—it literally fell apart when we tried to sit on it. On top of that, the host was impolite. When we asked for clear directions on how to find the location, she was dismissive and unhelpful, making the check-in process unnecessarily difficult. Overall, the price was far too high for what was offered. We were extremely disappointed and wouldn’t recommend staying here.

Nice view, but 48th floor 2 broken elevators took 20-30 each trip up or down due to waiting, damage to wall in unit, no face cloths. At that price, why do we need to take out the trash? Check/in took 45 minutes. No one at meet up location. Blamed it on a busy day. Could have checked in earlier but they would charge an extra $40. Instead I lost 45 minutes cause they were not ready. At one point due to delays I thought I was being scammed.

I'm sure they aren't all the same, we stayed in Ice 1, after being passed around by Bay Suites and the front desk. The bed frame was broken somewhere in the middle so there was no support, they had sliding door dividers that were broken and electrical taped to patch, toilets you could only flush once every 15 minutes. When I parked my car the 2nd night there was "event parking rates" in place even if I was a guest there I had to pay double. You ultimately get what you pay for to stay so close to the CN tower and convention center.

There is no parking. the washroom sink in Room 4806 is not working.when I reached out to the property contact through WhatsApp there was no substantial support provided so the sink remained in the same condition throughout the stay Wifi information was not presented.

1. They didn’t give us any info about the check in , so the security in the building have to help us to contact the manager of the apartment. 2. No parking lot avaible 3. The room was dirty !!!! We have pictures of it 4. They left it clothes in the washing machine !!!!!

The property itself nice. Directions using the Expedia app lead to the wrong address and then the actual address has no main stopping/parking areas, so you need to figure where you can stop to find the entrance and not get into accident or towed. Then I was not given the name of the property holder, so that took 30 mins then I was told it is in the adjacent building not the one I was confirmed for. So over 60 minutes to get to sit in the room. No cutlery in the suite, and poor plumbing. Washroom sink could not drain and the toilet takes at least 4 hours to refill. Unfortunate if more than a party of one. Also no wifi or cable tv. Tv works but nothing to watch like local news. Poor communication/systems in all directions to resolve easy issues. It's not like they just started renting/hosting this week! Otherwise nice flat in a great location.

Needs some RLC. Can tell this is a rental/investment property. Needs a good clean, a paint job and maybe a few items here and there for convince but this could be sooo much better. Area is perfect.

Possibly the worst accommodations of my entire life. Only needed a place to stay for the night between a flight and a train ride but the whole thing turned into a complete disaster. We arrived at 8pm, when check in is supposed to be ready for 3pm, and are told that the room isn't clean yet and we have to wait for 2 hours before we can go up. By the way, the person telling us this is just a random man outside the building in a baseball cap and a backpack, not even a front desk staff person. He offered to watch our luggage for us, but who the hell even is that guy? Why would we trust him with our bags? Absolutely not. We wait the 2 hours and are supposedly given an upgraded room for our troubles. It was Water Damaged to the point that the floor was a hazard to walk on, both my husband and I stubbed our toes and tripped multiple times in the night. There were two bathrooms and only one of them had a working tub- turning the handle did nothing and it looked like it might fall off at the slightest breeze. The floor in the working bathroom was disgustingly dirty and water stained- it was clean the toilet had overflowed and noone had done anything about it because that's were the hall floor damage was, as well as a missing chunk of drywall at the bottom of the wall dividing the bathroom from the hall. Will never stay again and highly encourage others to do the same. It's not worth the headache.

Sensé être pour 3 personnes mais seulement 1 lit double et un sofa (pas un divan-lit). La salle de bain était pleine de moisissures et le rideau de douche était vraiment sale. Hors de prix pour la qualité. Je ne recommande pas du tout.

Loved it! Convenient, clean and amazing view!

The department didn’t have curtains, and the ones it had were broken, so everything could be seen from the outside, zero privacy. The sheets were dirty; they only made the bed but didn’t change the sheets. I told the company, but they said they couldn’t do anything, so I had to wash them myself to be able to sleep safely. This has really been the worst experience I’ve ever had.

The unit we rented had a HUGE balcony that we weren’t expecting, was clean enough for us. There was a broken closet door and some minor cosmetic damage but nothing that interrupted our stay. Close to everything!! Shopping, Roger’s and Scotiabank Centre, CN Tower, Ripley’s Aquarium and many restaurants and a grocery store. Check in information didn’t come until 12 hours before arrival and then just a few hours before arriving. Which was stressful to me - but it all went smoothly!

Not what I expected. Bed sheets need cleaning, could not figure out the TV

1. They didn’t give us any info about the check in , so the security in the building have to help us to contact the manager of the apartment. 2. No parking lot avaible 3. The room was dirty !!!! We have pictures of it 4. They left it clothes in the washing machine !!!!!

Dirty

The place was dirty, I couldn’t put our clothes in any drawers because there was dirt and trash in them. There was a load of laundry sitting in the dryer. The pillows were literally yellow and the ceiling light was falling down. The fridge smelt horrible and there wasn’t an ironing board which I really needed because it was a buisness trip. The customer service was horrible. I called the number multiple time and it would go to voice mail and when I tried the online text it was a robot with only pre response line and wasn’t ever able to solve anything or get me to a human. Horrible experience. I will never go back again.

I enjoyed my stay. Some issues with tv on first night, no cable. Moved at 8 pm to unit with cable. Next day technician had to reconnect tv to internet. I’m a senior and found the shower a bit unsafe since no tails in tub & no grips on floor. Otherwise a good unit. Would book again but would want to ensure cable tv is working.

Convenient location and on the PATH. The place needs a bunch of TLC. Lamps need lightbulbs to work. The sofa is awful as the springs are gone. If you plan on spending time in the condo, I wouldn't stay here again. If you are a bunch of guys coming in for a game/weekend, it is fine.

Las persianas en mal estado no cerraban por completo y se desarmaba

Possibly the worst accommodations of my entire life. Only needed a place to stay for the night between a flight and a train ride but the whole thing turned into a complete disaster. We arrived at 8pm, when check in is supposed to be ready for 3pm, and are told that the room isn't clean yet and we have to wait for 2 hours before we can go up. By the way, the person telling us this is just a random man outside the building in a baseball cap and a backpack, not even a front desk staff person. He offered to watch our luggage for us, but who the hell even is that guy? Why would we trust him with our bags? Absolutely not. We wait the 2 hours and are supposedly given an upgraded room for our troubles. It was Water Damaged to the point that the floor was a hazard to walk on, both my husband and I stubbed our toes and tripped multiple times in the night. There were two bathrooms and only one of them had a working tub- turning the handle did nothing and it looked like it might fall off at the slightest breeze. The floor in the working bathroom was disgustingly dirty and water stained- it was clean the toilet had overflowed and noone had done anything about it because that's were the hall floor damage was, as well as a missing chunk of drywall at the bottom of the wall dividing the bathroom from the hall. Will never stay again and highly encourage others to do the same. It's not worth the headache.

Thank goodness the location is amazing. Our fridge didn’t work - do you think we could have someone come fix it? No…. I made multiple attempts to contact someone with the various phone numbers that were left, but all I got back was an automated generic response. The instructions that were left for the TV were useless….still couldn't figure it out. The room was pretty run down. I guess that is the trade off for the price at this location

Solid spot if you’re looking for a short term rental. Used it for an event at the scotiabank arena. Literally less than a couple minutes walk to the arena. Convenience store and decent food spots around the corner. Good for those that don’t want to spend a lot of money on car rentals or Uber for travel. The only complaint I’d have is the wifi wasn’t good at all and keep losing connection. I had to use my phones data the time I was there.

The location of the apartment was fantastic, but unfortunately, that’s where the positives end. The parking situation was a complete scam. Despite the fact that everyone in the condo complex owns a parking spot, we were charged $30 per day. To make matters worse, there were no available parking spaces, so we had no choice but to pay. The condition of the apartment itself was also below expectations. The sofa was completely broken and unusable—it literally fell apart when we tried to sit on it. On top of that, the host was impolite. When we asked for clear directions on how to find the location, she was dismissive and unhelpful, making the check-in process unnecessarily difficult. Overall, the price was far too high for what was offered. We were extremely disappointed and wouldn’t recommend staying here.

I had the most wonderful view of the CN Tower and Rogers Centre. I absolutely adored my journey at the Ice Suites and will absolutely come back and stay here again. Great place.

Stunning view of CN TOWER and the airport 😊. Thank you so much.

This condo was in an excellent location to the MTCC and the waterfront and Front St. Within walking distance. The bed was soft but surprisingly comfy. The furniture looked a little worse for wear. Some of the vertical blinds were missing so it made my choice of which bedroom to sleep in easy. I couldn't have slept in the one by the window. When out on the balcony, you can see Lake Ontario in a big opening between two buildings. You could also see the Skydome.

I booked this trip in January. When I called the property for assistance, I was finally texted all the details. This should have been sent ahead of time. All of that headache occurred and then I did not have enough beds. When I texted, I was told that we were not given the correct info and that we had to move properties. This wasted over an hour of my time and energy. My frustration level was sky high as the new set of directions were lacking in detail. Once we settled in I thought things would be smooth. The night before we checked out, there was a loud party until midnight and then we had another couple knocking on our door after midnight to get into our new room. The person who manages Ice Suites and the 18 Yonge place needs to learn how to communicate proactively for travelers. He even stopped responding to text messages.

Possibly the worst accommodations of my entire life. Only needed a place to stay for the night between a flight and a train ride but the whole thing turned into a complete disaster. We arrived at 8pm, when check in is supposed to be ready for 3pm, and are told that the room isn't clean yet and we have to wait for 2 hours before we can go up. By the way, the person telling us this is just a random man outside the building in a baseball cap and a backpack, not even a front desk staff person. He offered to watch our luggage for us, but who the hell even is that guy? Why would we trust him with our bags? Absolutely not. We wait the 2 hours and are supposedly given an upgraded room for our troubles. It was Water Damaged to the point that the floor was a hazard to walk on, both my husband and I stubbed our toes and tripped multiple times in the night. There were two bathrooms and only one of them had a working tub- turning the handle did nothing and it looked like it might fall off at the slightest breeze. The floor in the working bathroom was disgustingly dirty and water stained- it was clean the toilet had overflowed and noone had done anything about it because that's were the hall floor damage was, as well as a missing chunk of drywall at the bottom of the wall dividing the bathroom from the hall. Will never stay again and highly encourage others to do the same. It's not worth the headache.

This is not a hotel like I initially thought it was but it was still a good spot. Although check in was supposed to be 4pm we did not meet with the agent until 4:30pm.

We paid but did not end up staying. I was trying to get a hold of this venue for WEEKS to confirm a simple request and they were impossible to get in touch with. Emails, calls, messages on hotels.com- all unanswered. Magically, the day we were supposed to check in-they answered my message on hotels.com in an instant. I booked an alternate hotel because I wasn’t even sure this place existed and I had two minors I was traveling with from another country and couldn’t risk being stranded. Absolutely terrible customer service. Hotels.com tried but honestly left a lot to be desired. I think this property should be removed from the site. Would also love my money back.

Received multiple spam emails asking to meet at other location for checkin. Also for private info. Also a man came to my door asking for my info saying he was maintenance. When I wouldn’t give him my info he wouldn’t leave the hall and kept saying he was supposed to be there and I wasn’t supposed to be in the room etc. He kept saying open the door and I refused. Allegedly he said they had moved my room in system and didn’t tell him. So he finally left the hall but it was very uneasy feeling.

Nice view, but 48th floor 2 broken elevators took 20-30 each trip up or down due to waiting, damage to wall in unit, no face cloths. At that price, why do we need to take out the trash? Check/in took 45 minutes. No one at meet up location. Blamed it on a busy day. Could have checked in earlier but they would charge an extra $40. Instead I lost 45 minutes cause they were not ready. At one point due to delays I thought I was being scammed.

My room was canceled on me because they discovered the toilet was clogged. They offered me the only other room available for $400 more. I declined, and asked if I would receive a full refund. They responded, and I quote, "Yes that is confirmed." I still haven't received a refund or a response regarding my refund.

Had to call 4 different people to arrange key collection. 2 numbers didn't pick up and 3rd person wasn't working. Entrance to building wasn't well explained and had to message them later to find Wifi password and check out instructions.

As a first experience, not a very good experience. First of all, I was not provided all the information prior to leaving and therefore was missing information for the check-in. The building staff was not able to help me resolve the issue and very little effort to support me. I was basically on my own. In the end, I did not stay at the Ice Suites and was transferred elsewhere.

The property was doubled booked and it took two hours to find a new location. Not ideal

Amazing location

Great location in the city

Solid value for a great location in downtown Toronto. The space is livable and convenient.

The promptness of hows and what to dos could have been better. Would have been better to explain stuff during initial process. I missed a few messages because yhey csme at times i didnt expect them to message. But overall good place. Close to where i needed to go. Cool underground path that leads to mall and restaurants as well as grocery store. Cool place

This condo was in an excellent location to the MTCC and the waterfront and Front St. Within walking distance. The bed was soft but surprisingly comfy. The furniture looked a little worse for wear. Some of the vertical blinds were missing so it made my choice of which bedroom to sleep in easy. I couldn't have slept in the one by the window. When out on the balcony, you can see Lake Ontario in a big opening between two buildings. You could also see the Skydome.

The unit we rented had a HUGE balcony that we weren’t expecting, was clean enough for us. There was a broken closet door and some minor cosmetic damage but nothing that interrupted our stay. Close to everything!! Shopping, Roger’s and Scotiabank Centre, CN Tower, Ripley’s Aquarium and many restaurants and a grocery store. Check in information didn’t come until 12 hours before arrival and then just a few hours before arriving. Which was stressful to me - but it all went smoothly!

Very close to union station

Nice view, close to the arenas, great prls

Property is located in a great location downtown with access to everything. Oveall great experience with great value.

Very accessible going to subway, bus station grocery, restaurants, foodcourt amd shopping centre.