Madinat Al Bahr Business & Spa Hotel

The hotel staff is very friendly and helpful, the room was clean and comfortable. The airport shuttle was free and even though our arrival flight was delayed by 2 hours the driver was there as we arrived

This property is beautiful and breathtaking. The views and the finishes are immaculate. Everything was clean and luxurious. The food and the staff on the other hand were not. It took over an hour for our food and waters to come. The orders were totally wrong. 2/3 of us actually got sick because they did not listen to our food allergies. We waited 30 minutes for our bill to come. And then, after a small disagreement were told, we didn’t have to pay for food that we didn’t actually eat. It just seems very unorganized and their communication was very poor. Not a language barrier, more like a lack of customer service skills. We only stayed here our last night in Zanzibar because we had an early flight the next morning, but if I stayed again I would definitely not eat on the property. Had we not got sick they would have gotten 4 stars.

The room was nice and spotless and the staff was friendly and corteous!

a lots of relaxation!

The beginning was a little bumpy yet after I addressed my concerns, the management in all departments including frontdesk and F&B went out of there way to make this visit for my mother and me even more memorable than expected. I have visit over 200 hotels world-wide in the last three years, and witnessed a combined effort to make things more than right for us. Since I was working as an F&B Manager on a few cruise ships with years of training in Europe and experience in 5 Star leading Hotel worldwide, I was truly impressed. Next to a dinner invitation we were honored with a massive room upgrade with no questions asked. The staff was always extremely friendly and forcoming. I can definitely recommend this magnificent looking Hotel.