Quicksilver Mail

Always a lovely clean room, nice and warm beautiful pub downstairs with great food

Friendly staff, clean well presented. One room faces a busy roundabout with only an ill fitting sash window to reduce the noise . So noisy traffic can be heard.

Staff nice and helpful

As required, clean bed and an onsuite bathroom

The welcome was very pleasant. The Bar and restaurant area was very clean and well presented. We were shown to our room which was up a flight of steep,narrow stairs. The room was basic which we expected for the cost of the stay. There was a used cotton bud on the floor. We could have told staff about this but decided to just bin it. The bed and mattress were not to our liking,far too soft. The bed creaked very loudly even just from sitting up/ lying down. We were woken up around 7 am by banging of doors ? we thought it was staff and we were a little annoyed . However we then had banging on our door from other guests who said that we were locked in the property. The couple seemed very anxious and told us they had tried to call a number they had to find out how to get out of the hotel. I went downstairs in my pyjamas whilst my husband dressed. All 4 of us could not open the door as it had been locked from the outside. This was an enormous risk to our safety, if there had been a fire. My husband decided to go through the kitchen and out of the fire exit in there to then go around the property and unlocked the door. All in all we would not stay here again. This review does not reflect the quality of the staff who were friendly and welcoming. The other couple appeared quite upset.