北布倫瑞克快捷假日套房飯店 IHG 旗下飯店

可以滿足客人需求的飯店；Holiday Inn 一致的品質讓客人信賴！

The staff is incredibly helpful and kind. The breakfast was decent, and the lobby was marticulous: however our actual room was just okay . Average room ...could have been cleaner.

We reserved online while on a road trip passing through New Jersey. We booked about one hour before our arrival around 7:30 at night, looking forward to our stay as we were tired from a long day on the road. Upon arrival, the front desk staff person (very nice) found my reservation immediately and processed my credit card payment, however she had difficulty with completing the checkin process due to a technology glitch and could not complete the process because her screen kept freezing making checkin unsuccessful. She tried several times to complete process while I waited for a whooping 25 minutes to be given a room. She was very kind and apologetic, but said she could not give a room until her screen unfroze and couldn't guarantee how long it would take. I was no longer willing to keep waiting for it to work. She assured me that she would issue a refund as my payment was the only thing that did work. I finally gave up and left and went down the road to another hotel and got a lovely room. This hotel needs to fix this problem as it was extremely annoying and caused undo stress for all involved.

Breakfast was good, the only problem was that only one elevator was working and it took a long time to get the ride on the elevator. Water should be given as compliments everyday especially in the hot summer- no water fountain accessible either

The lady at check in and check out was very nice. However the men at the front desk- they couldn’t ever provide clean towels- very unhelpful. The breakfast was not great, better to just skip and get breakfast nearby. Upon arrival of our room- we found smooshed crackers all over the counter above the fridge. Luckily no bed begs were found- we checked. Could not get clean towels as mentioned during our 3 night stay. Only one elevator was working of the two, No coffee pot in the room only coffee was downstairs, would have been nice to not have to go downstairs just for coffee. There are other hotels in the area or areas nearby that I wished we checked out rather then staying at this property. I travel all the time and had higher expectations from his hotel. Cleanliness of crackers from someone prior is not acceptable to be left in a hotel room, it really made us questioned if our room was fully cleaned. Also carpet was dirty in our room.