Kota Kinabalu Marriott Hotel

Perfectly placed property overlooking the sea. Staff were all very accommodating and friendly.

When I entered the hotel lobby, there were no staff members assisting guests with check-in, nor were there any instructions on where to queue. I waited for 20 to 30 minutes, during which time four other guests cut in line, and no one intervened to assist during the entire process.

A good choice for an overnight stay with all the facilities you'd expect from this hotel. Good location just away from the port but within walking distance of bars/restaurants on the front. The infinity pool was lovely overlooking the islands - however there was limited pool furniture and only 3 parasols which was an issue. We enjoyed cocktails on the rooftop terrace watching the sunset. Pity this isn't open during the day as the food offered would have been most welcome for lunch. Staff were lovely and reactive.

Close to everything

1. The Oceanus Shopping Mall is not fully operational. However the 3 convenient-marts along the corridor did help. 2. The bathroom walk-in closet is fantastic. More lighting in shower and vanity area will help in attending ourselves. Sofa and carpet looks pretty aged. It will be good if there’s a sofa cover (washable) to rest on, feeling more fresh and comfortable. The tv top quarter screen illumination is dark-shaded, uneven one-sided brightness. But tv channels are pretty fantastic. The phone, “At Your Service” button is not working. We have to go to front desk to order food. 3. If there’s poster/notices at the concierge corner, it’d help to remind us on local tours and attractions to explore. We overlooked some important tours. 4. Services and attentiveness are pretty sharp and impressive, by the hotel gentlemen. Especially Nizam, the Teh-Tarik guy at breakfast, the breakfast manager (i think?), the Chinese spectacled guy receiving us from Grabs, and also Suhayl. All are sincere, polite, calm, and relaxing cool vibes. And the fair big (fat?) chef, that cooked my char kway teow to “perfect” flavor, only got him once, then he’s gone! (Why?!) This is the most homely feel to us. So keep up snd well done! 5. In future, we hope for a nice developed walkway, from hotel all the way to Suria Sabah, and to Imago Mall. We do enjoy our walks. But the area’s touting activities: massage services and seafood, feels rather intrusive. Otherwise, local tours are pretty refreshing.