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MGM Springfield

US$ 220

/noite

Média para outubro

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Preços para MGM Springfield

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US$ 220

/noite

Média para outubro

Preços médios mensais

Em MGM Springfield, o preço por noite é, em média, US$ 171 no mês mais barato (fevereiro) e US$ 252 no mês mais caro (maio), com base nos últimos 12 meses.

Preço médio por noite em MGM Springfield por mês, últimos 12 meses (USD)
Mês	Preço médio
janeiro	US$ 183
fevereiro	US$ 171
março	US$ 180
abril	US$ 215
maio	US$ 252
junho	US$ 225
julho	US$ 222
agosto	US$ 206
setembro	US$ 221
outubro	US$ 220
novembro	US$ 189
dezembro	US$ 182

Mais caro: maio (aprox. US$ 252)

Mais barato: fevereiro (aprox. US$ 171)

Sobre este alojamento

Enjoy a seasonal outdoor pool and a vibrant casino at this centrally located hotel in Springfield.

São permitidos animais de estimação
Restaurante
Piscina
Elevador
Porteiro
Serviço de estacionamento

Localização

One MGM Wy, Metro Center, Springfield, Massachusetts, Estados Unidos

Mais informações sobre a localização

Opções de quartos

6

Double Queen Size Bed

Detalhes do quarto

Dormidas 4

1

Double Two Queen Beds

Detalhes do quarto

Dormidas 4

6

Double King Size Bed

Detalhes do quarto

Dormidas 4

1

Quadruple Queen Size Bed

Detalhes do quarto

Dormidas 4

Avaliações dos hóspedes sobre MGM Springfield

8.2

Muito Bom

Com base em 341 avaliações verificadas

O que pensam os hóspedes

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

No MGM Springfield, os hóspedes elogiam consistentemente os quartos elegantes e confortáveis, os ótimos chuveiros e a simpatia da equipe, além de destacarem o entretenimento conveniente no local, como o cassino, boliche, cinema e estacionamento gratuito na garagem, embora o acesso frequentemente exija longas caminhadas pelas instalações.

Instalações

Limpeza

Quartos

Serviço

Localização

Restaurante

Isto foi útil?

O que pensam os hóspedes

No MGM Springfield, os hóspedes elogiam consistentemente os quartos elegantes e confortáveis, os ótimos chuveiros e a simpatia da equipe, além de destacarem o entretenimento conveniente no local, como o cassino, boliche, cinema e estacionamento gratuito na garagem, embora o acesso frequentemente exija longas caminhadas pelas instalações.

As principais desvantagens mencionadas são paredes finas e barulho nos corredores que atrapalham o sono. Muitas vezes, os quartos não possuem frigobar ou micro-ondas, as opções de café da manhã são limitadas e não há serviço de quarto, e alguns restaurantes fecham em determinados dias ou cedo. Vários hóspedes descrevem a área circundante e a garagem como desconfortáveis ou inseguras, e o serviço de manobrista costuma estar indisponível, com sinalização confusa e logística de check-in complicada. Espere uma estadia moderna em um hotel-cassino com muitas opções no local, mas com alguns compromissos práticos.

Instalações

Limpeza

Quartos

Serviço

Localização

Restaurante

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Instalações

As opções no local são variadas, incluindo um cassino, piscina e hidromassagem na cobertura, um cinema e boliche. O estacionamento gratuito na garagem está disponível, mas o serviço de manobrista costuma estar indisponível, a orientação é confusa, as caminhadas são longas e o spa está fechado.

Avaliações dos hóspedes relacionadas

10

Laura

30 de jun. de 2025

·

A estadia foi de 2 noites

not a casino person but hotel is great, pool area is very nice and relaxing. steakhouse bar we used was fab.

not a casino person but hotel is great, pool area is very nice and relaxing. steakhouse bar we used was fab.

10

Barb

7 de jul. de 2025

·

A estadia foi de 1 noite

Beautiful hotel/casino, clean, friendly staff, lots of dining options, free parking, spacious, quiet room, overlooking the pool, nice shower, comfortable bed

Beautiful hotel/casino, clean, friendly staff, lots of dining options, free parking, spacious, quiet room, overlooking the pool, nice shower, comfortable bed

6

Robert

7 de jul. de 2024

·

A estadia foi de 1 noite

Purposely picked this hotel because of the pool area and hot tub. Upon arrival was told pool was closed with no notice! On a holiday weekend? This was unacceptable. I wanted to cancel immediately. Unfortunately are hotels were not up to par and we ended up staying. Completely disappointed. They actually drained the pool for some reason, I would have never stayed here if I knew ahead of time.

Purposely picked this hotel because of the pool area and hot tub. Upon arrival was told pool was closed with no notice! On a holiday weekend? This was unacceptable. I wanted to cancel immediately. Unfortunately are hotels were not up to par and we ended up staying. Completely disappointed. They actually drained the pool for some reason, I would have never stayed here if I knew ahead of time.

10

Maureen

6 de jul. de 2025

·

A estadia foi de 2 noites

We really liked the pool, hot tub area and lounge chairs. We spent our days there and our nights in the casino… winning! All was great

We really liked the pool, hot tub area and lounge chairs. We spent our days there and our nights in the casino… winning! All was great

10

Denise

26 de ago. de 2025

·

A estadia foi de 2 noites

Great local getaway. Beautiful rooms, plenty of games to choose from. Movie theater for the teenager. Wished there was dedicated Hotel parking. Refrigerator available for a fee and Please consider putting a microwave available somewhere in the hotel for guests.

Great local getaway. Beautiful rooms, plenty of games to choose from. Movie theater for the teenager. Wished there was dedicated Hotel parking. Refrigerator available for a fee and Please consider putting a microwave available somewhere in the hotel for guests.

8

Jincy

23 de ago. de 2025

·

A estadia foi de 2 noites

We stayed at the MGM Springfield because we were in Springfield to visit the Basketball Hall of Fame. The hotel and all the amenities were great. We went to the pool twice, both times the pool area appeared clean. The restaurants were good, but I felt like all the bars were very basic- the lobby bar cocktails were the best drink we had in the hotel. We enjoyed the Tap, the sports bar. We had a great time at the top golf, located at the MGM, however I must clarify, it’s just a stimulator not a true top golf set up. We had a great time nonetheless- the server was super friendly and made us feel comfortable. MGM and the Hall of Fame is great but the surrounding area is really run down. The streets are empty and unfortunately there’s a lot of homelessness not

We stayed at the MGM Springfield because we were in Springfield to visit the Basketball Hall of Fame. The hotel and all the amenities were great. We went to the pool twice, both times the pool area appeared clean. The restaurants were good, but I felt like all the bars were very basic- the lobby bar cocktails were the best drink we had in the hotel. We enjoyed the Tap, the sports bar. We had a great time at the top golf, located at the MGM, however I must clarify, it’s just a stimulator not a true top golf set up. We had a great time nonetheless- the server was super friendly and made us feel comfortable. MGM and the Hall of Fame is great but the surrounding area is really run down. The streets are empty and unfortunately there’s a lot of homelessness not

8

Deirdre

30 de jul. de 2025

·

A estadia foi de 1 noite

beautiful property. very clean but has some odd odors throughout the building. there was no valet service working at the time we arrived( it was a Tuesday so maybe that’s why) not a very busy time but would have been appreciated since i had to walk far with my bags. also i had my daughter with me and we couldn’t use the pool at 6 pm because it was 21 and over but i didn’t see that posted anywhere so i felt bad for her since she was in her bathing suit already.

beautiful property. very clean but has some odd odors throughout the building. there was no valet service working at the time we arrived( it was a Tuesday so maybe that’s why) not a very busy time but would have been appreciated since i had to walk far with my bags. also i had my daughter with me and we couldn’t use the pool at 6 pm because it was 21 and over but i didn’t see that posted anywhere so i felt bad for her since she was in her bathing suit already.

10

Lori

13 de out. de 2024

·

A estadia foi de 4 noites

Beautiful shower! Loved the rooftop pool!

Beautiful shower! Loved the rooftop pool!

10

Ray

4 de jun. de 2025

·

A estadia foi de 1 noite

As in a big casino, you have to park in a big parking garage and walk to the lobby. No valet parking on a Tuesday night

As in a big casino, you have to park in a big parking garage and walk to the lobby. No valet parking on a Tuesday night

10

Russa

20 de jun. de 2024

·

A estadia foi de 1 noite

We enjoyed our stay at MGM. Rooms were clean. The bathroom has an odd set up. Staff was friendly. The pool was very crowded with a lot of kids and no access to a bar

We enjoyed our stay at MGM. Rooms were clean. The bathroom has an odd set up. Staff was friendly. The pool was very crowded with a lot of kids and no access to a bar

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Limpeza

Os quartos e as áreas comuns são geralmente limpos e bem conservados, com muitos hóspedes elogiando os espaços impecáveis. No entanto, relatos recorrentes mencionam cabelos ou poeira deixados para trás, cheiro de maconha nos corredores ou quartos, limpeza ocasional negligenciada e algumas preocupações isoladas com pragas.

Avaliações dos hóspedes relacionadas

10

Megan

5 de set. de 2025

·

A estadia foi de 1 noite

My brother and I were traveling to Maine to visit our family . We stayed at this resort on the way up and the way back since it was the half way point on our journey. We both were very impressed by how nice it was . Everything from the cleanliness to the industrial decor . Great vibes !! It was also the cleanest casino I ever visited. I will be staying there always from now on . The staff was very friendly and helpful as well. 5 stars!

My brother and I were traveling to Maine to visit our family . We stayed at this resort on the way up and the way back since it was the half way point on our journey. We both were very impressed by how nice it was . Everything from the cleanliness to the industrial decor . Great vibes !! It was also the cleanest casino I ever visited. I will be staying there always from now on . The staff was very friendly and helpful as well. 5 stars!

8

Benjamin

16 de jul. de 2024

·

A estadia foi de 2 noites

Possible bed bugs. My wife and I were itching a lot. Either that we were both allergic to the bedding

Possible bed bugs. My wife and I were itching a lot. Either that we were both allergic to the bedding

2

Eliza

23 de mai. de 2025

·

A estadia foi de 1 noite

There were bedbugs in my room. We had to check out the same day.

There were bedbugs in my room. We had to check out the same day.

6

Patrick

7 de set. de 2025

·

A estadia foi de 1 noite

Room was ok, I understand that Housekeeping is probably short staffed but long hair was found on the sink in two areas as well as 2 of the towels. I thought the rooms would be a little better sound damper, but could still hear roadside traffic on the 5th floor. Staff was friendly, but did not ask me how my stay was at the end.

Room was ok, I understand that Housekeeping is probably short staffed but long hair was found on the sink in two areas as well as 2 of the towels. I thought the rooms would be a little better sound damper, but could still hear roadside traffic on the 5th floor. Staff was friendly, but did not ask me how my stay was at the end.

10

Laureta

20 de mai. de 2025

·

A estadia foi de 1 noite

The room was beautiful and spotless.

The room was beautiful and spotless.

10

Leeanne

18 de fev. de 2025

·

A estadia foi de 1 noite

The room was not super clean. Hairs in the shower, heavy dust seen under the bed. Cool room.

The room was not super clean. Hairs in the shower, heavy dust seen under the bed. Cool room.

10

Cheryl

11 de mai. de 2024

·

A estadia foi de 1 noite

Only issue was that the room smelled of marijuana

Only issue was that the room smelled of marijuana

10

Arie

9 de dez. de 2025

·

A estadia foi de 1 noite

Clean comfortable room

Clean comfortable room

8

Iris

13 de abr. de 2025

·

A estadia foi de 1 noite

Our room was noisy as we could hear the people in the rom next to us. Also, the hotel main areas looked a little worn and not as clean.

Our room was noisy as we could hear the people in the rom next to us. Also, the hotel main areas looked a little worn and not as clean.

8

Margaret

19 de set. de 2024

·

A estadia foi de 1 noite

My bathroom had hair in the sink and on the floor

My bathroom had hair in the sink and on the floor

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Quartos

Os quartos são modernos, elegantes e confortáveis, com excelentes chuveiros de efeito chuva e muitos comentários sobre camas ótimas e layouts espaçosos. As principais desvantagens recorrentes incluem paredes finas e barulho, falta de frigobar/micro-ondas e espaço de armazenamento limitado, e algumas peculiaridades ocasionais no layout ou na iluminação.

Avaliações dos hóspedes relacionadas

10

Kyana

3 de ago. de 2025

·

A estadia foi de 1 noite

Everything was amazing, the only thing that the hotel rooms lacked was a mini fridge but other than that an amazing place to book a room!

Everything was amazing, the only thing that the hotel rooms lacked was a mini fridge but other than that an amazing place to book a room!

10

Kimberly

19 de ago. de 2025

·

A estadia foi de 4 noites

Loved everything. Only thing is their is no microwave or refrigerator so alot of food was wasted. Pleaseeeeeeee get microwaves in the rooms. Other than that AMAZING

Loved everything. Only thing is their is no microwave or refrigerator so alot of food was wasted. Pleaseeeeeeee get microwaves in the rooms. Other than that AMAZING

10

Nicholas

23 de jun. de 2025

·

A estadia foi de 1 noite

Really nice property, very nice rooms and the bed is extremely comfortable, and the bathroom is really nicely upgraded. My one take away is that the rooms are not very quiet, they definitely cheapes out on the soundproofing on the walls because you can hear your neighbors.

Really nice property, very nice rooms and the bed is extremely comfortable, and the bathroom is really nicely upgraded. My one take away is that the rooms are not very quiet, they definitely cheapes out on the soundproofing on the walls because you can hear your neighbors.

8

Lisa

9 de jul. de 2024

·

A estadia foi de 1 noite

Rooms are nice but need more outlets

Rooms are nice but need more outlets

8

Sandra

13 de set. de 2025

·

A estadia foi de 3 noites

Nice room except no refrigerator. Shouldn’t have to pay a fee for an already expensive facility. No shampoo when I went to a shower.

Nice room except no refrigerator. Shouldn’t have to pay a fee for an already expensive facility. No shampoo when I went to a shower.

10

Luz

24 de jan. de 2025

·

A estadia foi de 1 noite

Well appointed large rooms with great beds.

Well appointed large rooms with great beds.

8

Jeffrey

9 de jul. de 2025

·

A estadia foi de 1 noite

The room was well appointed, clean, with a well thought out design. The pillows and mattress were Devine which allowed me to sleep like Rip Van Winkle. Large shower which easily accommodated two people for a warm comfortable wash. Decent food and the movie theater was a big plus for the kids. Casino 4 stars.

The room was well appointed, clean, with a well thought out design. The pillows and mattress were Devine which allowed me to sleep like Rip Van Winkle. Large shower which easily accommodated two people for a warm comfortable wash. Decent food and the movie theater was a big plus for the kids. Casino 4 stars.

6

Leslie

18 de mai. de 2025

·

A estadia foi de 2 noites

Worst setup in terms of furniture. Needed to have the bed on the larger wall facing the tv. Need dressers for additional clothing and larger closet as only half the closet was ok to use for hanging. Really bad use of space. The room was nice but the lighting was truly awful. The lightbulbs glared in your eyes. It needed recessed or indirect lighting. The garbage can in the room was absolutely rusted and disgusting. The furniture in the room was very u comfortable. The chairs sat too low for the table. Clearly nobody sat it them when designing this room.

Worst setup in terms of furniture. Needed to have the bed on the larger wall facing the tv. Need dressers for additional clothing and larger closet as only half the closet was ok to use for hanging. Really bad use of space. The room was nice but the lighting was truly awful. The lightbulbs glared in your eyes. It needed recessed or indirect lighting. The garbage can in the room was absolutely rusted and disgusting. The furniture in the room was very u comfortable. The chairs sat too low for the table. Clearly nobody sat it them when designing this room.

10

Robin

30 de set. de 2024

·

A estadia foi de 1 noite

Loved this hotel. The room was excellent, clean, and comfortable. The only issue was there was no refrigerator. The bathroom was lovely though. I appreciated the convenience of restaurants, coffee and more

Loved this hotel. The room was excellent, clean, and comfortable. The only issue was there was no refrigerator. The bathroom was lovely though. I appreciated the convenience of restaurants, coffee and more

8

Lisa

23 de mar. de 2025

·

A estadia foi de 1 noite

Hallways were quiet, wouldn’t know there was a casino 2 floors below. But unfortunately, I could hear the people in the room next door talk and they were talking at a normal level. A bit annoying when trying to sleep. Overall nice place, I would stay again with earplugs to sleep.

Hallways were quiet, wouldn’t know there was a casino 2 floors below. But unfortunately, I could hear the people in the room next door talk and they were talking at a normal level. A bit annoying when trying to sleep. Overall nice place, I would stay again with earplugs to sleep.

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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Serviço

Muitos hóspedes destacam a simpatia e a receptividade da equipe da recepção e o serviço atencioso. Outros relatam check-in demorado ou difícil, comunicação ou acompanhamento inconsistentes, orientação limitada para visitantes de primeira viagem e problemas ocasionais de segurança ou atitude.

Avaliações dos hóspedes relacionadas

10

narda

9 de set. de 2025

·

A estadia foi de 1 noite

The staff was absolutely amazing. I can't say enough about them.

The staff was absolutely amazing. I can't say enough about them.

4

Dawn

23 de out. de 2024

·

A estadia foi de 1 noite

I feel that the staff was not helpful for customers new to a cascino hotel. A brief explanation of the amenities the hotel and cascino had to offer would have been great but we basically checked in and were left to our own devices. It would have been great for staff to go over the dining options and to explain how the cascino operates (a brief overview of how to use the cascino) or direct us to someone within the cascino to tell us how to gamble! We spent 2 hours walking around trying to figure out how to use the slot machines before we asked a security guard who directed us to an information desk, who told us to use a kiosk..... we did all that and our gambling card still did not work. We played some blackjack, gave up trying to figure out how to use the machines and got some food at the sports bar. The food was not good but the atmosphere was lively. Parking at the hotel was hard to find. Took us at least 30 minutes driving in circles to find it. For almost 500.00 per night, totally not worth it

I feel that the staff was not helpful for customers new to a cascino hotel. A brief explanation of the amenities the hotel and cascino had to offer would have been great but we basically checked in and were left to our own devices. It would have been great for staff to go over the dining options and to explain how the cascino operates (a brief overview of how to use the cascino) or direct us to someone within the cascino to tell us how to gamble! We spent 2 hours walking around trying to figure out how to use the slot machines before we asked a security guard who directed us to an information desk, who told us to use a kiosk..... we did all that and our gambling card still did not work. We played some blackjack, gave up trying to figure out how to use the machines and got some food at the sports bar. The food was not good but the atmosphere was lively. Parking at the hotel was hard to find. Took us at least 30 minutes driving in circles to find it. For almost 500.00 per night, totally not worth it

8

Susan

15 de jun. de 2025

·

A estadia foi de 1 noite

Pros: The hotel is beautiful. Our room was clean & comfortable. I appreciate the security of only hotel guests being able to access the upper floors. Cons: Waited 10 minutes for valet park on arrival & no one came to take our car, so we went to self-park. Next, we had to schlep our luggage across the casino because there is no parking near the lobby. We were there for an event offsite, so we went downstairs to check out the casino before we had to leave. The first slot machine took my money & immediately went off line. Not the best start. We also inquired about a spot for a nice breakfast the following morning. They recommended the grab & go at the coffee shop. No restaurant, no room service, just that or the diner in the South End Market. Returned late after our event. The hotel was so noisy. Loud tv noise coming from the next room, people stomping around above us & frat boys loud talking & running up & down the hallways. Fortunately I had my white noise & a pair of earplugs with me. Next morning, we planned to do a little gambling before we left, but had to check out by 11. Got downstairs& were immediately informed that we can’t take our bags onto the casino floor. So now we’re expected to schlep our luggage back out to our car & then come back to gamble? Sorry, no. Time to go. MGM is pretty to look at but not well thought out. They make everything too difficult. My husband is mobility impaired & dragging luggage all over impractical. Not likely to be back.

Pros: The hotel is beautiful. Our room was clean & comfortable. I appreciate the security of only hotel guests being able to access the upper floors. Cons: Waited 10 minutes for valet park on arrival & no one came to take our car, so we went to self-park. Next, we had to schlep our luggage across the casino because there is no parking near the lobby. We were there for an event offsite, so we went downstairs to check out the casino before we had to leave. The first slot machine took my money & immediately went off line. Not the best start. We also inquired about a spot for a nice breakfast the following morning. They recommended the grab & go at the coffee shop. No restaurant, no room service, just that or the diner in the South End Market. Returned late after our event. The hotel was so noisy. Loud tv noise coming from the next room, people stomping around above us & frat boys loud talking & running up & down the hallways. Fortunately I had my white noise & a pair of earplugs with me. Next morning, we planned to do a little gambling before we left, but had to check out by 11. Got downstairs& were immediately informed that we can’t take our bags onto the casino floor. So now we’re expected to schlep our luggage back out to our car & then come back to gamble? Sorry, no. Time to go. MGM is pretty to look at but not well thought out. They make everything too difficult. My husband is mobility impaired & dragging luggage all over impractical. Not likely to be back.

10

Emily

24 de mai. de 2024

·

A estadia foi de 1 noite

There was a problem at check in but the front desk was easily able to solve it. The rooms are lovely.

There was a problem at check in but the front desk was easily able to solve it. The rooms are lovely.

2

Tracy

28 de set. de 2025

·

A estadia foi de 2 noites

Check in was terrible. It took about 1 hour & 2 calls to my Bank to explain to MGM their system was causing my credit card to decline. The staff at check in kept switching computers & discussing with us how they’ve had to change pins & pass codes to restart their systems. Needless to say our Anniversary getaway was ruined right at check in. First time to MGM Springfield and Definitely the last!!!!

Check in was terrible. It took about 1 hour & 2 calls to my Bank to explain to MGM their system was causing my credit card to decline. The staff at check in kept switching computers & discussing with us how they’ve had to change pins & pass codes to restart their systems. Needless to say our Anniversary getaway was ruined right at check in. First time to MGM Springfield and Definitely the last!!!!

4

Jeffery

23 de dez. de 2024

·

A estadia foi de 1 noite

Stay was wonderful. Hotels.com did not properly pass the reservation informative to the hotel. The check-in process took more than 20 minutes. Try Red Rose restaurant for a great Italian meal!

Stay was wonderful. Hotels.com did not properly pass the reservation informative to the hotel. The check-in process took more than 20 minutes. Try Red Rose restaurant for a great Italian meal!

4

Timothy

7 de out. de 2025

·

A estadia foi de 2 noites

Let's start with there is no valet parking and go down hill from there. Finding the hotel entrance to check in must be a secret because there is no signage at all. I guess everyone likes to park 4 blocks away and schlep their luggage across the entire garage and length of the casino in hopes of finding the check in desk. We left to go out for the day at 9am and put the service light on. Returned at 4pm and the room had not been cleaned. There were 5 housekeeping carts within 20 feet of our door but apparently it was more important to clean vacant rooms than occupied ones. When we went to the front desk to ask for help they were friendly but useless and we waited an hour for them to get the room cleaned. When I asked for some compensation they offered a $50 dining credit. Of course half the restaurants were closed and the ones that were open were not restaurants but self service kiosks. The room was beautiful but totally lacking in function. No drawers. No refrigerator. Pretty lights but not easily accessible switches and no hand held shower so you have to get your head soaked like it or not. The spa was closed indefinitely. We were told to seek compensation from Hotels.com because we didn't book directly with the hotel.

Let's start with there is no valet parking and go down hill from there. Finding the hotel entrance to check in must be a secret because there is no signage at all. I guess everyone likes to park 4 blocks away and schlep their luggage across the entire garage and length of the casino in hopes of finding the check in desk. We left to go out for the day at 9am and put the service light on. Returned at 4pm and the room had not been cleaned. There were 5 housekeeping carts within 20 feet of our door but apparently it was more important to clean vacant rooms than occupied ones. When we went to the front desk to ask for help they were friendly but useless and we waited an hour for them to get the room cleaned. When I asked for some compensation they offered a $50 dining credit. Of course half the restaurants were closed and the ones that were open were not restaurants but self service kiosks. The room was beautiful but totally lacking in function. No drawers. No refrigerator. Pretty lights but not easily accessible switches and no hand held shower so you have to get your head soaked like it or not. The spa was closed indefinitely. We were told to seek compensation from Hotels.com because we didn't book directly with the hotel.

4

Anthony

27 de ago. de 2024

·

A estadia foi de 1 noite

The problem was very poor service at check-in. Attempted to check in at 3:15 pm only to be told the room wasn't ready. Was told we would get a text when the room was ready. Text came at 5:10 pm. We had to go back to the front desk to ask about it. Staff didn't offer any compensation for the delay. When I ask about credit for the stay on their rewards program I was told not eligible because I used Expedia to book the room, very petty on top of the delay.

The problem was very poor service at check-in. Attempted to check in at 3:15 pm only to be told the room wasn't ready. Was told we would get a text when the room was ready. Text came at 5:10 pm. We had to go back to the front desk to ask about it. Staff didn't offer any compensation for the delay. When I ask about credit for the stay on their rewards program I was told not eligible because I used Expedia to book the room, very petty on top of the delay.

10

Colleen

4 de dez. de 2025

·

A estadia foi de 1 noite

Fast, friendly check in

Fast, friendly check in

10

Jennifer

26 de jun. de 2025

·

A estadia foi de 5 noites

The hotel experience was great, except for the security staff that monitor the entrances of the casino were very aggressive and profiled my sister’s black boyfriend.

The hotel experience was great, except for the security staff that monitor the entrances of the casino were very aggressive and profiled my sister’s black boyfriend.

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Localização

Convenientemente localizado perto do MassMutual Center, do Basketball Hall of Fame e da I-91, com muitas opções de entretenimento sem sair da propriedade. Várias avaliações descrevem a área circundante e a garagem como duvidosas ou inseguras, e as indicações para o check-in são pouco claras.

Avaliações dos hóspedes relacionadas

10

Janet

25 de ago. de 2025

·

A estadia foi de 1 noite

It’s Springfield. Don’t leave the building to wander around. However the facility itself was fabulous.

It’s Springfield. Don’t leave the building to wander around. However the facility itself was fabulous.

10

laura

15 de set. de 2025

·

A estadia foi de 1 noite

The front desk service is top notch and our room was thoughtfully designed and aesthetically pleasing. Traveled here for a convention and really appreciated location close to mass mutual center. Several good restaurant options right in the hotel/casino. Loved the museum complex which has fine art, science museum and a fun museum dedicated to Springfield native, Dr Seuss.

The front desk service is top notch and our room was thoughtfully designed and aesthetically pleasing. Traveled here for a convention and really appreciated location close to mass mutual center. Several good restaurant options right in the hotel/casino. Loved the museum complex which has fine art, science museum and a fun museum dedicated to Springfield native, Dr Seuss.

10

Blaise

1 de fev. de 2025

·

A estadia foi de 2 noites

Very friendly staff. It was an easy on and easy off of interstate 91. Plenty of parking.

Very friendly staff. It was an easy on and easy off of interstate 91. Plenty of parking.

8

Rodney

5 de jul. de 2024

·

A estadia foi de 2 noites

Area around hotel was fine but away from the hotel is sketchy in some areas.

Area around hotel was fine but away from the hotel is sketchy in some areas.

10

Todd

30 de mar. de 2025

·

A estadia foi de 1 noite

Great location. Plenty of slot machine's and great choices for food on site.

Great location. Plenty of slot machine's and great choices for food on site.

10

Katie

22 de fev. de 2025

·

A estadia foi de 1 noite

Great location for attending an event at The Mass Mutual Center. The room was quiet.

Great location for attending an event at The Mass Mutual Center. The room was quiet.

8

Glenn

24 de ago. de 2025

·

A estadia foi de 2 noites

Once inside the casino/hotel its safe, area around hotel is less safe feeling. Parking garage, approached by someone asking for money.

Once inside the casino/hotel its safe, area around hotel is less safe feeling. Parking garage, approached by someone asking for money.

8

Francis

20 de mai. de 2025

·

A estadia foi de 2 noites

great location for graduation

great location for graduation

8

Richard

27 de ago. de 2025

·

A estadia foi de 1 noite

No valet parking. It was not clear where to park or how to get into the hotel. There was someone asking for money at the elevator. The room was nice and it was clean. The casino did nothing for me.

No valet parking. It was not clear where to park or how to get into the hotel. There was someone asking for money at the elevator. The room was nice and it was clean. The casino did nothing for me.

6

Kenneth

20 de set. de 2024

·

A estadia foi de 3 noites

No refrigerator, no desk, two very small drawers. The hotel is located in a really shady area. Don’t go outside at night. Pros free parking, 10 minutes from the Big E, the Chandler Steakhouse, nice pool and a casino.

No refrigerator, no desk, two very small drawers. The hotel is located in a really shady area. Don’t go outside at night. Pros free parking, 10 minutes from the Big E, the Chandler Steakhouse, nice pool and a casino.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Restaurante

Há várias opções no local, incluindo uma churrascaria, um bar esportivo e um praça de alimentação, mas as opções de café da manhã são limitadas e não há serviço de quarto. A qualidade da comida e do serviço varia, e alguns estabelecimentos fecham em determinados dias ou encerram o serviço cedo.

Avaliações dos hóspedes relacionadas

8

Allison

1 de dez. de 2025

·

A estadia foi de 1 noite

Hotel was nice and clean. People were friendly. Lunch at sports bar was a disaster. Wrong food brought out multiple times and checks had to be corrected more than once.

Hotel was nice and clean. People were friendly. Lunch at sports bar was a disaster. Wrong food brought out multiple times and checks had to be corrected more than once.

8

Susan

15 de jun. de 2025

·

A estadia foi de 1 noite

Pros: The hotel is beautiful. Our room was clean & comfortable. I appreciate the security of only hotel guests being able to access the upper floors. Cons: Waited 10 minutes for valet park on arrival & no one came to take our car, so we went to self-park. Next, we had to schlep our luggage across the casino because there is no parking near the lobby. We were there for an event offsite, so we went downstairs to check out the casino before we had to leave. The first slot machine took my money & immediately went off line. Not the best start. We also inquired about a spot for a nice breakfast the following morning. They recommended the grab & go at the coffee shop. No restaurant, no room service, just that or the diner in the South End Market. Returned late after our event. The hotel was so noisy. Loud tv noise coming from the next room, people stomping around above us & frat boys loud talking & running up & down the hallways. Fortunately I had my white noise & a pair of earplugs with me. Next morning, we planned to do a little gambling before we left, but had to check out by 11. Got downstairs& were immediately informed that we can’t take our bags onto the casino floor. So now we’re expected to schlep our luggage back out to our car & then come back to gamble? Sorry, no. Time to go. MGM is pretty to look at but not well thought out. They make everything too difficult. My husband is mobility impaired & dragging luggage all over impractical. Not likely to be back.

Pros: The hotel is beautiful. Our room was clean & comfortable. I appreciate the security of only hotel guests being able to access the upper floors. Cons: Waited 10 minutes for valet park on arrival & no one came to take our car, so we went to self-park. Next, we had to schlep our luggage across the casino because there is no parking near the lobby. We were there for an event offsite, so we went downstairs to check out the casino before we had to leave. The first slot machine took my money & immediately went off line. Not the best start. We also inquired about a spot for a nice breakfast the following morning. They recommended the grab & go at the coffee shop. No restaurant, no room service, just that or the diner in the South End Market. Returned late after our event. The hotel was so noisy. Loud tv noise coming from the next room, people stomping around above us & frat boys loud talking & running up & down the hallways. Fortunately I had my white noise & a pair of earplugs with me. Next morning, we planned to do a little gambling before we left, but had to check out by 11. Got downstairs& were immediately informed that we can’t take our bags onto the casino floor. So now we’re expected to schlep our luggage back out to our car & then come back to gamble? Sorry, no. Time to go. MGM is pretty to look at but not well thought out. They make everything too difficult. My husband is mobility impaired & dragging luggage all over impractical. Not likely to be back.

8

Louise

9 de jan. de 2025

·

A estadia foi de 1 noite

Loved that it is non smoking! Place was very nice and rooms in hotel had high quality beds and pillows. bathroom clean with nice walk in shower with rain shower head. However, I gave it four stars because the food court food was not very good, I asked if the lobster bisque was creamy thick or thin. Was told yes it creamy. However It was thin and tasteless. Lastly, I was disappointed that there is no sit down breakfast restaurant in the casino or surrounding neighborhood. I Was told closest by the hotel desk staff there was one was 10 minutes away.

Loved that it is non smoking! Place was very nice and rooms in hotel had high quality beds and pillows. bathroom clean with nice walk in shower with rain shower head. However, I gave it four stars because the food court food was not very good, I asked if the lobster bisque was creamy thick or thin. Was told yes it creamy. However It was thin and tasteless. Lastly, I was disappointed that there is no sit down breakfast restaurant in the casino or surrounding neighborhood. I Was told closest by the hotel desk staff there was one was 10 minutes away.

10

Matthew

24 de mai. de 2024

·

A estadia foi de 1 noite

Loves the property was a good time, better or more restaurants open Monday and Tuesday would be good

Loves the property was a good time, better or more restaurants open Monday and Tuesday would be good

8

Margaret

12 de abr. de 2025

·

A estadia foi de 1 noite

I found the hotel was very clean and everyone was very friendly and helpful! The restaurants were good. Overall experience was satisfactory!

I found the hotel was very clean and everyone was very friendly and helpful! The restaurants were good. Overall experience was satisfactory!

6

Emily

28 de jun. de 2025

·

A estadia foi de 1 noite

Stayed here for my birthday with my husband. Room was clean but ac barely worked and it was HOT. Finally fell asleep and got a phone call to the room at 1:30am from front desk telling me someone was trying to get in contact with me. Confused as to what was going on - they called back only to tell me they were calling the wrong room. Questioned staff at checkout this am and they had no clue about any of it. The one night we wanted some piece and quiet they’re waking us up for some nonsense. :( also went to have a drink at the bar at 6 which closed at 8 and bartender tells us oh sorry you’re too late. They need me at the bar outside - confusing

Stayed here for my birthday with my husband. Room was clean but ac barely worked and it was HOT. Finally fell asleep and got a phone call to the room at 1:30am from front desk telling me someone was trying to get in contact with me. Confused as to what was going on - they called back only to tell me they were calling the wrong room. Questioned staff at checkout this am and they had no clue about any of it. The one night we wanted some piece and quiet they’re waking us up for some nonsense. :( also went to have a drink at the bar at 6 which closed at 8 and bartender tells us oh sorry you’re too late. They need me at the bar outside - confusing

8

George

1 de jul. de 2025

·

A estadia foi de 1 noite

Property was clean and safe, the food at Costa was mediocre

Property was clean and safe, the food at Costa was mediocre

10

Rosemary

27 de jan. de 2025

·

A estadia foi de 1 noite

Beautiful clean room, dinner at Chandler restaurant was great! Will stay here again.

Beautiful clean room, dinner at Chandler restaurant was great! Will stay here again.

10

John

14 de nov. de 2025

·

A estadia foi de 1 noite

There were no real breakfast options

There were no real breakfast options

8

Jennifer

5 de jul. de 2024

·

A estadia foi de 1 noite

Very nice! Would stay there again. Rooms were beautiful and very comfortable. Stylish decor in rooms and main areas of hotel. Staff were pleasant. Could improve on food choices though. An hour wait for chicken tenders and grilled cheese is a bit much.

Very nice! Would stay there again. Rooms were beautiful and very comfortable. Stylish decor in rooms and main areas of hotel. Staff were pleasant. Could improve on food choices though. An hour wait for chicken tenders and grilled cheese is a bit much.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

8

ANTONIO

17 de ago. de 2025

·

A estadia foi de 1 noite

O grande problema é achar a entrada do hotel, sem lugar para descarregar as malas e o estacionamento é o mesmo do cassino, tendo que andar mais de 100 metros carregando sua bagagem. Sem vagas exclusivas para hóspedes

O grande problema é achar a entrada do hotel, sem lugar para descarregar as malas e o estacionamento é o mesmo do cassino, tendo que andar mais de 100 metros carregando sua bagagem. Sem vagas exclusivas para hóspedes

10

Kevin

há 3 semanas

·

A estadia foi de 1 noite

Everything was wonderful the people the restaurants the room the casino 🎰 will definitely be back!!!

Everything was wonderful the people the restaurants the room the casino 🎰 will definitely be back!!!

2

Kimberly

há 3 semanas

·

A estadia foi de 1 noite

Dirty casino. Dirty environment. Marijuana odor in parking garage And vagrants lurking in parking lot that looked like meth head. Gross overall a real turn off this property

Dirty casino. Dirty environment. Marijuana odor in parking garage And vagrants lurking in parking lot that looked like meth head. Gross overall a real turn off this property

8

Jennifer

há 4 semanas

·

A estadia foi de 1 noite

All good, really nice shower and towels, but noisy late at night in our room.

All good, really nice shower and towels, but noisy late at night in our room.

6

Kenneth

há 4 semanas

·

A estadia foi de 2 noites

The cleaning ladies attention to detail left a lot to be desired. We drink coffee in the morning. The next morning. There was no coffee, no cups, no water left for us. Sounds trivial but it means a lot when you want a coffee.

The cleaning ladies attention to detail left a lot to be desired. We drink coffee in the morning. The next morning. There was no coffee, no cups, no water left for us. Sounds trivial but it means a lot when you want a coffee.

Políticas da propriedade

Instruções de check-in

Tudo o que precisa de saber para um check-in tranquilo.

Check-in

Check-out

De 15:00 a 00:00

Antes das 11:00

É bom saber

Políticas adicionais e informações sobre esta propriedade.

Alguma questão?

As respostas instantâneas da IA são baseadas nas informações do hotel

Preços para as próximas datas

outubro 2026

novembro 2026

Mais barato

Mais caro

Preço médio por noite em todas as ofertas, impostos e taxas incluídos.

Preços em USD para 2 hóspedes atualizados diariamente.

2026-10-27: 256.3830695189514USD
2026-10-28: 317.5739217330627USD
2026-10-29: 214.3399060748291USD
2026-10-30: 322.42267555203244USD
2026-10-31: 310.68082846609497USD
2026-11-01: 189.34100179710387USD
2026-11-02: 211.2389884726715USD
2026-11-03: 211.7483079292755USD
2026-11-04: 235.83502384413146USD
2026-11-05: 235.83502384413146USD
2026-11-06: 301.46812830984493USD
2026-11-07: 361.0691311149902USD
2026-11-08: 190.6994303237915USD
2026-11-09: 190.6994303237915USD
2026-11-10: 235.83502384413146USD
2026-11-11: 190.6994303237915USD
2026-11-12: 280.2081829092865USD
2026-11-13: 480.72712056887815USD
2026-11-14: 536.9234032683715USD
2026-11-15: 213.2674901972656USD
2026-11-16: 430.2216221618042USD
2026-11-17: 430.2216221618042USD
2026-11-18: 190.6994303237915USD
2026-11-19: 190.6994303237915USD
2026-11-20: 280.12777208853146USD
2026-11-21: 301.46812830984493USD
2026-11-22: 190.6994303237915USD
2026-11-23: 190.6994303237915USD
2026-11-24: 190.6994303237915USD
2026-11-25: 190.6994303237915USD
2026-11-26: 269.2270727733459USD
2026-11-27: 301.46812830984493USD
2026-11-28: 248.57257654818724USD
2026-11-29: 190.6994303237915USD
2026-11-30: 190.6994303237915USD
2026-12-01: 190.6994303237915USD
2026-12-02: 190.6994303237915USD
2026-12-03: 190.6994303237915USD
2026-12-04: 280.12777208853146USD
2026-12-05: 346.28287637460323USD
2026-12-06: 190.6994303237915USD
2026-12-07: 190.6994303237915USD
2026-12-08: 201.9842750630188USD
2026-12-09: 201.9842750630188USD
2026-12-10: 246.6945416834564USD
2026-12-11: 280.12777208853146USD
2026-12-12: 346.28287637460323USD
2026-12-13: 190.6994303237915USD
2026-12-14: 190.6994303237915USD
2026-12-15: 201.9842750630188USD
2026-12-16: 201.9842750630188USD
2026-12-17: 159.21665035476684USD
2026-12-18: 280.12777208853146USD
2026-12-19: 357.63039300537105USD
2026-12-20: 190.6994303237915USD
2026-12-21: 190.6994303237915USD
2026-12-22: 190.6994303237915USD
2026-12-23: 190.6994303237915USD
2026-12-24: 190.6994303237915USD
2026-12-25: 280.12777208853146USD
2026-12-26: 295.1470942912292USD
2026-12-27: 188.79257182096862USD