THE KARL LAGERFELD

おもてなしが素晴らしかった！ とにかく全てにおいて大満足でした。

The service from checking in to checking out was seamless. The only complaint I would have is that our room didn’t smell the freshest.

It was my first time at this hotel. I stayed at Versace the last time and wanted to give this one a try. Both hotels are top-tier hotels while the vibe is different on each. In terms of service, I think Karl Lagerfeld wins. Love the attentive and professional service provided by the staff at front desk, bell service, housekeeping, and the new butler service is superior. The accessibility of using Whatsapp to communicate is very convenient too. I would like to extend my great appreciation to Wilbur at the butler service for his exceptional service to ascertain my stay being enjoyable. Also love the surprise birthday cake. That was very sweet. Stayed at the Ikonik suite which was more spacious and luxurious than I expected. Amenities in the room are great! Everything exceeded my expectation!

The room is spacious, the staff are nice and thoughtful . But not sure why there was some stinky smell in our room even we had a non smoking room. I think they should also improve the cleanliness. It is a good choice if you will go for a concert to the outdoor performance area.

Very good