Dua Sentral Signature Suites

Nice pool handy location

Had a great stay at Dua Sentral KL Sentral by Five Senses! The unit was clean, comfortable, and well-equipped. The check-in process was smooth, and the staff was helpful throughout my stay. The location was convenient, and the facilities were excellent. Would definitely recommend

This property is cheap and budget friendly. For those who are looking for a better than budget hotel stay, this is a recommended place. The unit comes with bath tub and all ammenities is there. Also there is swimming pool. Location wise is near to all the popular landmark which make it very easy to access. Overall good place to experience.

除了空間大及設施齊全外 其它難以接受 前後共有超過20隻蟑螂出現 洗衣機不能放入柜内 只放在廚房内 佔了不少空間 洗碗盆底下柜有一大堆食物包裝紙沒有清除 9月29日上午10時放的垃圾 晚上回來都無人清理 一房間沒有電視 剩下一個大洞 另一房間内有一張 破爛的椅 掉在街上恐怖也無人要 客廳有一張椅 坐上去會斜向右面 總之 未試過咁污糟邋遢的酒店

Room got lot of cockroac, dusty, furniture not equip.

入房的第一感覺是不錯, 但隨後發現不少問題：浴缸邊瓷磚少了一塊、沙發有大量污穢、 床單有污穢、窗邊有螞蟻、電視沒有訊息，但感謝職員立即幫忙到場調校電視。 到晚上約7、8點該地段較靜, 出入要依靠電召車

Five Senses KL by Dua Sentral, it's called. The 5 senses are disappointment, disgust, underwhelming, surprise and finally relief (that we were only staying a night). I was horrified that part of the check-in process involves a photo being taken of your passport, directly INTO a WhatsApp message and sent on the check-in agent's phone! Not sure where this is being sent/ stored. Didn't seem very professional. The photos of the Deluxe Queen Suite don't match reality. The apartment was on the 22nd floor, infested with cockroaches, and some squashed ones seen in drawers and on floors. Didn't seem thoroughly cleaned, apartment had a funny smell. No towels provided, had to go back downstairs to ask for some. Insufficient cutlery. Lots of wear and tear on the toilet, sink and bath. There's a nice cheap place to eat on the ground floor lobby. For a one-night stay, was tolerable. Was sent a message after the stay to give a 5 star review for a discounted future stay. Won't be returning!

The location is perfect. Near to china and India town.( 10 minutes walk). Various activities are nearby ( butterfly park, bird park…) Unfortunately the rooms were not clean and there were many cockroaches. It was not easy to close my eyes.

This is what I would call a serviced apartment. I had the studio which comprised of a kitchenette ((equipped with a minibar fridge, a microwave, a kettle and a single induction hob) with cutlery, crockery and mugs and glasses), a lounge area, a bedroom with a king-sized bed and a bathroom. The apartment itself was fairly clean. There was a broom provided to sweep the floors. I did notice a few small cockroaches that came out at night, but they're nothing a bit of insect spray can't handle. I had a comfortable stay, and would choose this place again.

This room was absolutely horrible. The window was broken so we heard everything outside. The room was filthy from the towels had greyish tint, the sheets had blood on them and not to mention the bugs everywhere. The receptionist was nice but definitely not worth staying at this property. If I could give it a 0, I would.

We weren’t happy the first couple of days as the toilet in our room was leaking. After a few days of complaining, we finally was moved to a much nicer and bigger room. Overall, the rooms are ok, not very clean, had cockroaches in the rooms and dusty. We could hear the traffic noise too from the 11th floor. The staff are nice and friendly though and service is not too bad. Overall, I think it’s pleasant enough.

Full of cockcroaches crawling everywhere!! Once you open the toilet bowl, they crawl out. Once you open the fridge, they crawl out. Once you open anything, they crawl out. If you bring back some biscuits/snacks, they crawl to eat it. Feedback given with no refund and shamelessly told us, not all of our rooms are like that, just some of them. Without shame!!

Is was a pleasant stay. Friendly and helpful staff. The room was clean and comfortable bed. Walking distance to KL Sentral/NU Sentral. Will visit again later.

スタッフの方は英語があまり分からない私に理解できるまで愛想良く丁寧に説明してくれたのでとてもよかった! 交通量多いクアラルンプールでは寝ている時外のクラクションやパトカーの音が気になったがそれはどこのホテルでも仕方ないと思うので問題なし! 部屋も広々としていてゆったりと過ごせました

It was excellent property and very spacious. the only item need improvement is bed.

Dirty and WiFi didn’t work

There were cockroaches especially in the kitchen and toilet areas. Wifi connection is poor. Hence, also affect the TV programme reception. There are 3 TV in both rooms and living room but only has one TV box. Can only choose one place to watch TV.

とても安い価格なのに、KLセントラル駅から徒歩圏内で、とても広くてゆっくり過ごすことができました。おそらくアップグレードしてもらい、ベッドルームが２つあり、それぞれにセパレートされたトイレとシャワールームと洗面台がありました。水圧も温度も問題なく、お互いに気を使わずに使えたので良かったです。 ただ掃除が行き届いてなくて、シャワー室に髪が落ちていたり、小さな虫が出たりしました。 スタッフの方はとてもフレンドリーで、優しく助けてもらったりした。 また利用したいです。ありがとうございました。

There is no internet connectivity, no concierge, no stove in kitchen neither cutlery

Initially I tried to contact the property on the number given several times but could not get a reply. We were a little disappointed with the condition of the Apartment, the floors were dirty in some areas in the corners and we had to sweep everyday. The access door to the a/c unit was unlocked and slightly open, which might account for the dust issue. The equipment in some area was old, in the case of the hair dryer provided burnt out while we were using it. But the owner replaced it the same day, although she did not introduce herself as that. The decore was a bit tired and the sliding wardrobe door in the shower/toilet was not connected to the bottom track and swung as well as slid, I thought this a bit dangerous. I realise this was not an expensive let and on research differed little from other properties in the block, but wonder if they were of the same tired condition.

Cons We saw cockroaches in the room We would loose wifi connect many times, because there were not enough beacons to handle all nearby devices. Pros Good location Friendly and very helpful employees

This room was absolutely horrible. The window was broken so we heard everything outside. The room was filthy from the towels had greyish tint, the sheets had blood on them and not to mention the bugs everywhere. The receptionist was nice but definitely not worth staying at this property. If I could give it a 0, I would.

We weren’t happy the first couple of days as the toilet in our room was leaking. After a few days of complaining, we finally was moved to a much nicer and bigger room. Overall, the rooms are ok, not very clean, had cockroaches in the rooms and dusty. We could hear the traffic noise too from the 11th floor. The staff are nice and friendly though and service is not too bad. Overall, I think it’s pleasant enough.

Had a great stay at Dua Sentral KL Sentral by Five Senses! The unit was clean, comfortable, and well-equipped. The check-in process was smooth, and the staff was helpful throughout my stay. The location was convenient, and the facilities were excellent. Would definitely recommend

入房的第一感覺是不錯, 但隨後發現不少問題：浴缸邊瓷磚少了一塊、沙發有大量污穢、 床單有污穢、窗邊有螞蟻、電視沒有訊息，但感謝職員立即幫忙到場調校電視。 到晚上約7、8點該地段較靜, 出入要依靠電召車

Five Senses KL by Dua Sentral, it's called. The 5 senses are disappointment, disgust, underwhelming, surprise and finally relief (that we were only staying a night). I was horrified that part of the check-in process involves a photo being taken of your passport, directly INTO a WhatsApp message and sent on the check-in agent's phone! Not sure where this is being sent/ stored. Didn't seem very professional. The photos of the Deluxe Queen Suite don't match reality. The apartment was on the 22nd floor, infested with cockroaches, and some squashed ones seen in drawers and on floors. Didn't seem thoroughly cleaned, apartment had a funny smell. No towels provided, had to go back downstairs to ask for some. Insufficient cutlery. Lots of wear and tear on the toilet, sink and bath. There's a nice cheap place to eat on the ground floor lobby. For a one-night stay, was tolerable. Was sent a message after the stay to give a 5 star review for a discounted future stay. Won't be returning!

Bon séjour, personnel très sympathique, hotel dans le centre

Initially I tried to contact the property on the number given several times but could not get a reply. We were a little disappointed with the condition of the Apartment, the floors were dirty in some areas in the corners and we had to sweep everyday. The access door to the a/c unit was unlocked and slightly open, which might account for the dust issue. The equipment in some area was old, in the case of the hair dryer provided burnt out while we were using it. But the owner replaced it the same day, although she did not introduce herself as that. The decore was a bit tired and the sliding wardrobe door in the shower/toilet was not connected to the bottom track and swung as well as slid, I thought this a bit dangerous. I realise this was not an expensive let and on research differed little from other properties in the block, but wonder if they were of the same tired condition.

I had a wonderful stay at here! The property was clean, well-maintained, and exactly as described. The host was incredibly welcoming and responsive, making the entire experience smooth and enjoyable. The location was perfect, close to local attractions yet peaceful and quiet for a relaxing getaway.

We weren’t happy the first couple of days as the toilet in our room was leaking. After a few days of complaining, we finally was moved to a much nicer and bigger room. Overall, the rooms are ok, not very clean, had cockroaches in the rooms and dusty. We could hear the traffic noise too from the 11th floor. The staff are nice and friendly though and service is not too bad. Overall, I think it’s pleasant enough.

I wanted to really love my stay in Dua Sentral however, a few incidents happened that reflected my bad experience while staying in the property. 1. My initial room had dirty bathroom, where there were stains in the baths, and also the walls of tge bathroom. 2. My initial room had no electricity on day 3 starting at 4am. As there was little to no air in the room, I had to stay in the lobby til 10.15am, that when somebody opens the reception. (Yes, their reception is only open from 10am to 10pm, so even when there is an emergency like this, they will not help you, nor there is anyone to contact when there is an emergency.) 3. Even knowing that the incident had happened since 4am, they had no sense of urgency to assist. It took them more than an hour to actually send someone up to the unit to "look" at it. 4. After assessing the unit another hour later, they finally decided to move me to another unit. They didn't offer anything else for the inconvenienced caused by this, even to help me move my luggage. Bare in mind that there was no electricity since 4am, and they only sent someone around after 11am. 5. The A/C on both units were mediocre at best. Its as if you were using a fan instead of an A/C. 6. If you're gonna cook, bare in mind there is no kitchen hood, so smoke will literally covered the whole unit. Conclusion, even though the rates are cheaper, I would think twice on staying in this property again.

Is was a pleasant stay. Friendly and helpful staff. The room was clean and comfortable bed. Walking distance to KL Sentral/NU Sentral. Will visit again later.

I had a good short stay. Overall the location is good and the room is clean. They even have a reception counter even though I arrived quite late yesterday and assisted me with the check in. I also found it amusing that the building is linked to TNB!

Nice pool handy location

Had a great stay at Dua Sentral KL Sentral by Five Senses! The unit was clean, comfortable, and well-equipped. The check-in process was smooth, and the staff was helpful throughout my stay. The location was convenient, and the facilities were excellent. Would definitely recommend

入房的第一感覺是不錯, 但隨後發現不少問題：浴缸邊瓷磚少了一塊、沙發有大量污穢、 床單有污穢、窗邊有螞蟻、電視沒有訊息，但感謝職員立即幫忙到場調校電視。 到晚上約7、8點該地段較靜, 出入要依靠電召車

Bon séjour, personnel très sympathique, hotel dans le centre

The location is perfect. Near to china and India town.( 10 minutes walk). Various activities are nearby ( butterfly park, bird park…) Unfortunately the rooms were not clean and there were many cockroaches. It was not easy to close my eyes.

I had a wonderful stay at here! The property was clean, well-maintained, and exactly as described. The host was incredibly welcoming and responsive, making the entire experience smooth and enjoyable. The location was perfect, close to local attractions yet peaceful and quiet for a relaxing getaway.

我已經第二次入住，主要是因為地理位置太好👍系KL Sentral行7-8分鐘路程、行去茨厰街都系15分鐘內；其次入住效率、衛生、安全、寧靜都不錯

Close to the UN mall

Is was a pleasant stay. Friendly and helpful staff. The room was clean and comfortable bed. Walking distance to KL Sentral/NU Sentral. Will visit again later.

I had a good short stay. Overall the location is good and the room is clean. They even have a reception counter even though I arrived quite late yesterday and assisted me with the check in. I also found it amusing that the building is linked to TNB!

Five Senses KL by Dua Sentral, it's called. The 5 senses are disappointment, disgust, underwhelming, surprise and finally relief (that we were only staying a night). I was horrified that part of the check-in process involves a photo being taken of your passport, directly INTO a WhatsApp message and sent on the check-in agent's phone! Not sure where this is being sent/ stored. Didn't seem very professional. The photos of the Deluxe Queen Suite don't match reality. The apartment was on the 22nd floor, infested with cockroaches, and some squashed ones seen in drawers and on floors. Didn't seem thoroughly cleaned, apartment had a funny smell. No towels provided, had to go back downstairs to ask for some. Insufficient cutlery. Lots of wear and tear on the toilet, sink and bath. There's a nice cheap place to eat on the ground floor lobby. For a one-night stay, was tolerable. Was sent a message after the stay to give a 5 star review for a discounted future stay. Won't be returning!