Hanoi Charming House

Room was small and definitely had damp. The bathroom door was a slippery hazard, the air on spat water on me at night. No one at check in so had to call them and then wait another ten minutes. No water in the room on arrival. Bed was comfy and reasonable location. Can book airport connections easily with them also

We arrived at the hotel early and the staff were happy to store our luggage until check-in. Unfortunately, our room hadn't been cleaned when this time arrived. The manager said she thought we might be more comfortable in another hotel, a few minutes away as it had a window, whereas the room in the current location did not. We thought that was a kind offer, agreed and hee husband kindly dropped our rucksacks off as well, to save us carrying them. The new room had a sliding door that looked out over the street below, air-conditioning, kettle and toiletries but it was dirty. Soap scum build-up on rapearé in the bathroom, cracked bath, shower that barely worked and produced a dribble of water. The sheets, duvet and cover were stained and we found a condom under the duvet, blood and urine stains on the mattress protector and hair from both ends of a person on the sheets. Not in a position to get another hotel, we cleaned up as best we could and used our sleeping bag liners instead of the linen provided. The bolt on the door didn't work either, which didn't make us feel comfortable. The managers were very friendly but this hotel needs work. Location in The Old Quarter is excellent.

Hotel convenable pour 1 nuit. Situé dans une ruelle calme. Proche des meilleurs Bun chá. Les equipements ne sont pas incroyables mais font l'affaire

古いうえにメンテナンスも清掃も不十分。20年前のベトナムに住んだことが、ここまで不衛生なホテルは初めて。自信のある方でも、1泊目と2泊目以降を別予約にしてキャンセルできるようにしたほうがいいかも。 具体的には・・・ ・コーム（櫛）には誰かの毛髪が残った状態 ・使用済みの歯磨き粉チューブが残った状態 ・バスマットが使い古しの雑巾のよう ・ほつれて黒ずんだバスタオル。5㎝程の穴が開いた東横INのバスタオル ・シャワーの水圧がジョウロ以下 ・お湯はスイッチを入れる必要があるが、案内は一切なし ・コンセントの立て付けが悪いのか、プラグ入れられず。ホテルの人に入れてもらうも、自力では何度試してもできず。結局抜かないように使用 ・冷蔵庫は電源入っておらず。コードが届く位置にコンセントがないので、実質使用不可 ・カギ(部屋番号付き）はフロントデスク放置でスタッフ不在 ・ホテル前の道は恐らく車は入れず。タクシーは大通りで乗降 以下は良かった点です。 ・フロントのお姉さんが気さくでとても親切。 ・ハンザ市場に近く旧市街散策には便利な場所。 ・ドライヤーは十分な風力。

非常に安価で広い個室に泊まることができる。 エアコン完備、テレビもあり、シャワー・トイレブースも広い。寝具も清潔感有、冷蔵庫もある。 ただ、１回だけ22時頃宿に戻った際に、カギをもらおうと宿直の年配男性に言ったら「その部屋の鍵はもうない、知らない」と言われたことがあった。 結果ありましたが。 また機会があったら泊ってもいい宿です。

Sehr gute Lage, Aufzug. Gut wenn man nur eine Übernachtung braucht.

ホテルはスパ店と一緒になっており、探すのに苦労しました。場所も路地裏にあり、ナビも細かいところまで表示されませんでした。初めて行く人は戸惑うかもしれません。ホテルの中は狭いです。タオルとバスタオルは付いておりません。建物が古いのと灯りが暗かったです。鍵の開け閉めがすごくややこしかったです。扉は二重ロックになっています。数回回す必要があります。

Good location, easy to walk to a lot of interesting things. However, my room was constantly damp. All my things would always be a little bit wet after the first night. Also, the sink would leak a lot of water onto the bathroom floor whenever I used it. Thankfully, the shower had hot water.

Chambre au dernier étage avec l'ascenseur qui ne fonctionne pas, personne ne vous aide pour les bagages. Chambre et draps pas très propre. Entretien général à revoir....

Old, dated

We arrived at the hotel early and the staff were happy to store our luggage until check-in. Unfortunately, our room hadn't been cleaned when this time arrived. The manager said she thought we might be more comfortable in another hotel, a few minutes away as it had a window, whereas the room in the current location did not. We thought that was a kind offer, agreed and hee husband kindly dropped our rucksacks off as well, to save us carrying them. The new room had a sliding door that looked out over the street below, air-conditioning, kettle and toiletries but it was dirty. Soap scum build-up on rapearé in the bathroom, cracked bath, shower that barely worked and produced a dribble of water. The sheets, duvet and cover were stained and we found a condom under the duvet, blood and urine stains on the mattress protector and hair from both ends of a person on the sheets. Not in a position to get another hotel, we cleaned up as best we could and used our sleeping bag liners instead of the linen provided. The bolt on the door didn't work either, which didn't make us feel comfortable. The managers were very friendly but this hotel needs work. Location in The Old Quarter is excellent.

Damp room, dirty bathroom and air conditioning not working.

We did not get the room we booked, it was extremely dirty, the beds were hard, and the room reeked of cigarettes

Dåligt. Inte som i bilderna utan nedgånget, smutsigt och ofräscht. Framförallt i badrum. Allmänna utrymmen också, det var bland annat massa skräp i korridoren på våningen vårt rum låg på. Sängen var ren och luftkonditionering bra. Toppen lokalisation och billig pris. Fungerar om man vill bara ha en säng att sova på men annars rekommenderas inte.

This hotel is a scam. The pictures online must have been taken when it was newly built, probably 10-15 years ago. I was so shocked when i went in. The place is old, dirty and it smells terrible. I had to use the restroom downstairs cuz I haven’t checked in yet and it is the dirtiest restroom I’ve ever seen. I honestly almost cried.

非常に安価で広い個室に泊まることができる。 エアコン完備、テレビもあり、シャワー・トイレブースも広い。寝具も清潔感有、冷蔵庫もある。 ただ、１回だけ22時頃宿に戻った際に、カギをもらおうと宿直の年配男性に言ったら「その部屋の鍵はもうない、知らない」と言われたことがあった。 結果ありましたが。 また機会があったら泊ってもいい宿です。

とにかく立地が便利です。旧市街の中なので有名な通りに歩いてショッピングに行けるし、買い物をしたら一度部屋に戻って荷物を置いてまた出掛ける、というような使い方ができました。 施設や備品は古いですがちゃんと掃除がされていて清潔だと感じました。値段と立地を考えると、旅慣れしてる人なら全く気にならないレベルだと思います。 オーナーの女性が大変親切で、帰りの空港までのタクシーの手配や両替など相談にのってくれました。 (タクシーの手配は、もし事前にお願いしてたら念のため前日に再確認することをお勧めします) 女の一人旅だったので、オーナーが女性であるというのは大変心強かったし安心できました。 またハノイに行く機会があれば是非泊まりたいです。 数日間滞在する場合は、眺望のある部屋をお勧めします！

Good location, easy to walk to a lot of interesting things. However, my room was constantly damp. All my things would always be a little bit wet after the first night. Also, the sink would leak a lot of water onto the bathroom floor whenever I used it. Thankfully, the shower had hot water.

The hotel looks absolutely nothing like the photos. The rooms were very small and overall very run down. Mould was present on the ceiling and in the bathroom. It is in the heart of the Old Quarter which some people may like. I would not stay again.

Chambre au dernier étage avec l'ascenseur qui ne fonctionne pas, personne ne vous aide pour les bagages. Chambre et draps pas très propre. Entretien général à revoir....

Room was small and definitely had damp. The bathroom door was a slippery hazard, the air on spat water on me at night. No one at check in so had to call them and then wait another ten minutes. No water in the room on arrival. Bed was comfy and reasonable location. Can book airport connections easily with them also

Run down hotel in central old quarter. Not have enough room. Fair deal for the price and location.

Booked a 43m2 room got a 17m2 room, this place is dilapidated and run down, nothing like the photos on expedia, Always see the room before you pay, which i didn’t 😱

We did not get the room we booked, it was extremely dirty, the beds were hard, and the room reeked of cigarettes

Exactly where u want to b to see the Old Quarter. Staff very helpful. Comfortable rooms.

Owners were lovely and welcoming and a good location but room was mouldy and damp with no window

I reserved Hanoi Charming House double room on Expedia and paid 27$ CAD per night. Upon arrival we were told there are no rooms available even though I already reserved and paid. The owner then said that she could give us a room at her 2nd hostel around the corner. The room we were given was nothing at all like the pictures of what we reserved. Terrible bathroom and the room was barely big enough to fit the bed. Would not recommend staying here.

The hotel looks absolutely nothing like the photos. The rooms were very small and overall very run down. Mould was present on the ceiling and in the bathroom. It is in the heart of the Old Quarter which some people may like. I would not stay again.

Staff were friendly and the area around the hotel is great, but the hotel is messy and the photos don’t depict an accurate depiction of it, great for budget travelling however

Old, dated

Room was small and definitely had damp. The bathroom door was a slippery hazard, the air on spat water on me at night. No one at check in so had to call them and then wait another ten minutes. No water in the room on arrival. Bed was comfy and reasonable location. Can book airport connections easily with them also

No front staff at all checked in by an 11yr old boy not showen to room no water tea or coffee not what it was advertised as at all

Staff very good and knowledgeable

Great staff!!!!

Very helpful staff .

ハノイ観光にとても良い立地で、ローカルな美味しいお店が近く沢山あり、食べ歩いて探してみるのも楽しいと思います。私は一日中徒歩で市内観光をしました。ハノイ市内はGrabタクシーもすぐに来てくれて便利です。 ホテルのスタッフも親切で前日のツアー予約や深夜の空港への送迎も快く手配してくれました。設備の使用方法なども慣れていなくて困ったのですが親切に教えてくれて、安全に楽しい旅を終えることができました。 It's in a great location for sightseeing in Hanoi, and there are many delicious local restaurants nearby, so I think it's fun to walk around and explore them. I spent the whole day touring the city on foot. Grab taxis are very convenient in Hanoi as they come quickly. The hotel staff was also kind and willing to make tour reservations the day before and arrange transportation to the airport late at night. I had some trouble because I wasn't familiar with how to use the equipment, but they kindly taught me how to use the equipment, and I was able to complete my trip safely and happily.

とにかく立地が便利です。旧市街の中なので有名な通りに歩いてショッピングに行けるし、買い物をしたら一度部屋に戻って荷物を置いてまた出掛ける、というような使い方ができました。 施設や備品は古いですがちゃんと掃除がされていて清潔だと感じました。値段と立地を考えると、旅慣れしてる人なら全く気にならないレベルだと思います。 オーナーの女性が大変親切で、帰りの空港までのタクシーの手配や両替など相談にのってくれました。 (タクシーの手配は、もし事前にお願いしてたら念のため前日に再確認することをお勧めします) 女の一人旅だったので、オーナーが女性であるというのは大変心強かったし安心できました。 またハノイに行く機会があれば是非泊まりたいです。 数日間滞在する場合は、眺望のある部屋をお勧めします！

Overall it was good. The staff were very helpful

The staff/owner of the hotel can speak English so there is nothing to worry about. My stay in the hotel is good. Its location is accessible to everything. I see no problem during my stay at all.

I reserved Hanoi Charming House double room on Expedia and paid 27$ CAD per night. Upon arrival we were told there are no rooms available even though I already reserved and paid. The owner then said that she could give us a room at her 2nd hostel around the corner. The room we were given was nothing at all like the pictures of what we reserved. Terrible bathroom and the room was barely big enough to fit the bed. Would not recommend staying here.

Hotel convenable pour 1 nuit. Situé dans une ruelle calme. Proche des meilleurs Bun chá. Les equipements ne sont pas incroyables mais font l'affaire

Good location in old town

Yiu can go anywhere from this place.

ハノイ観光にとても良い立地で、ローカルな美味しいお店が近く沢山あり、食べ歩いて探してみるのも楽しいと思います。私は一日中徒歩で市内観光をしました。ハノイ市内はGrabタクシーもすぐに来てくれて便利です。 ホテルのスタッフも親切で前日のツアー予約や深夜の空港への送迎も快く手配してくれました。設備の使用方法なども慣れていなくて困ったのですが親切に教えてくれて、安全に楽しい旅を終えることができました。 It's in a great location for sightseeing in Hanoi, and there are many delicious local restaurants nearby, so I think it's fun to walk around and explore them. I spent the whole day touring the city on foot. Grab taxis are very convenient in Hanoi as they come quickly. The hotel staff was also kind and willing to make tour reservations the day before and arrange transportation to the airport late at night. I had some trouble because I wasn't familiar with how to use the equipment, but they kindly taught me how to use the equipment, and I was able to complete my trip safely and happily.

Sehr gute Lage, Aufzug. Gut wenn man nur eine Übernachtung braucht.

ホテルはスパ店と一緒になっており、探すのに苦労しました。場所も路地裏にあり、ナビも細かいところまで表示されませんでした。初めて行く人は戸惑うかもしれません。ホテルの中は狭いです。タオルとバスタオルは付いておりません。建物が古いのと灯りが暗かったです。鍵の開け閉めがすごくややこしかったです。扉は二重ロックになっています。数回回す必要があります。

とにかく立地が便利です。旧市街の中なので有名な通りに歩いてショッピングに行けるし、買い物をしたら一度部屋に戻って荷物を置いてまた出掛ける、というような使い方ができました。 施設や備品は古いですがちゃんと掃除がされていて清潔だと感じました。値段と立地を考えると、旅慣れしてる人なら全く気にならないレベルだと思います。 オーナーの女性が大変親切で、帰りの空港までのタクシーの手配や両替など相談にのってくれました。 (タクシーの手配は、もし事前にお願いしてたら念のため前日に再確認することをお勧めします) 女の一人旅だったので、オーナーが女性であるというのは大変心強かったし安心できました。 またハノイに行く機会があれば是非泊まりたいです。 数日間滞在する場合は、眺望のある部屋をお勧めします！

Good location, easy to walk to a lot of interesting things. However, my room was constantly damp. All my things would always be a little bit wet after the first night. Also, the sink would leak a lot of water onto the bathroom floor whenever I used it. Thankfully, the shower had hot water.

The staff/owner of the hotel can speak English so there is nothing to worry about. My stay in the hotel is good. Its location is accessible to everything. I see no problem during my stay at all.

The hotel looks absolutely nothing like the photos. The rooms were very small and overall very run down. Mould was present on the ceiling and in the bathroom. It is in the heart of the Old Quarter which some people may like. I would not stay again.