Guest House Lovely Swan

Problemloses einchecken, hilfsbereiter Haushaerr

The cleaning was clearly not done well, the floor was dirty, the towels were stained and there were practically no cooking tools (only one fork). In addition, communication before arrival was impossible. I received no response to my message and upon arrival, we had to wait for a while without knowing what to do before a man suddenly arrived. In short, despite the convenient location, I do not really recommend this place

It was ok, needs some TLC. Needs a sign outside, not just a #. Needed to call to get the correct code to access the key but then it was easy. Very narrow staircase to get to our room on the 3rd floor! Did I mention there’s no hand rail? However, the balcony view is a thumbs up.

Unfortunately our original impression gave way to despair when we realized the wallpaper was covering up mold and we woke up to damp pillows and sheets. The laundry I rinsed out on our first night was packed away damp after 4 days. The whole place was damp that even the beautiful patio couldn’t make up for. The only housekeeping was a replacement garbage bag and fresh towels left outside the door once. I finally swept and mopped up the floor and took the garbage out myself. While I loved the location, I cannot recommend the place.

The property is very well maintained by the most helpful owner! Prior to reservation, I sent message via Whatsapp asking a few questions and received detailed, professional response within minutes. It is obvious that this owner wants to work for his clients and wants to provide exceptional service. My husband and I have traveled all over the world for extended time and agree that his communication.and organization was the best we've experienced. The rest of his team are also top notch and helpful. Portuguese hospitality at its utmost finest!! Early check-in, luggage storage and fully equipped apartment made our stay perfect! Thank you again for the wonderful stay and helping us with luggage storage during our hike.